Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Store

  105 Blazier Dr Pittsburgh, PA 15237-6008

• 

  Target Distribution Center

  3001 Archer Dr Chambersburg, PA 17202

• 

  Target

  Dayville, CT 06234

• 

  Target

  1201 County Road 581 Lutz, FL 33548

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm looking for a resolution of refund for infant formula that I returned to Target via *** on March 13th (tracking number: 1Z1272A09034524278).I was informed that the refund would be processed within 10 business days. As of today, March 28th, I have not yet received the refund. This is now the third instance in which I have experienced a delay in receiving a refund from Target, and every time it has to be resolved through a complaint on BBB.

  

  Business Response

  Date: 04/01/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest *** ****.
  
  Included, you will find our response to Ms. ****************** reviewing recent returns, our return center determined these items were returned to Target, but under a different return tracking number than the return tracking number provided by Target. We encourage our guests to use the return tracking numbers provided by Target to ensure proper resolution of the return. At this time, the guests items have been refunded to their original form of payment.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 261761510.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 04/04/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27th, 2025, I placed a target order for same day delivery. Target used this company to deliver my order locally. The driver confused my home for another and delivered my order to the wrong address. Both target and shipt are claiming they cannot refund me and are putting the blame and responsibility on one another. I am asking for help for a resolution as this was a HUGE order. Please help me.

  Customer Answer

  Date: 04/01/2025

  My order was delivered to the wrong home. Both target and SHIPT has failed me as a consumer to make this right. I am requesting a refund for the order. 

  

  Business Response

  Date: 04/08/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest, ******** ******.
  
  Upon receipt of your contact, we reviewed **************** Day Delivery order ***************. After reviewing this delivery with our partners to include a photo of the delivery, we have determined the order of concern to have been successfully fulfilled and delivered. Per our terms and conditions, we are unable to issue refunds or replacements.
  
  We recommend that Ms. ****** partner with their bank to file a dispute. If they believe the product may have been removed from their premises after the confirmed delivery, wed recommend reporting it to local law enforcement. While we couldnt provide your desired resolution this time, we do appreciate you taking the time to share your experience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262100209.
  
  Sincerely,
  

  
  *****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com

  
  

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to place a small order today for delivery Saturday. I KNOW MY PASSWORD. I HAVE IT WRITTEN DOWN. Companies these days compromise security by requiring passwords in the name of "security" that people will never remember, so people end up having to write them down somewhere. Thus, they actually compromise security, but I digress...Anyway, I was unable to log into my account. I belled customer service, and I was the website might be having problems and to wait at least an hour and try again. I waited more than ********************************* I belled them back tonight and asked to speak to a supervisor. Their agents all seem to be in ****** and their accents are so thick that you can barely understand them. Anyway, I have been on hold now for 15 minutes. Whilst I waited, I opened the Target app. I HATE APPS!!! But, my password worked on the app, so I know I am using the right password. As I was doing this, customer service dropped the call after more than 15 minutes on hold.

  

  Business Response

  Date: 04/03/2025

  *****, 

  Thanks for contacting Target on behalf of our guest J ******.

  Upon receipt of your contact, we reached our guest to address their concerns. The guest shared they were able to log in successfully. We sincerely apologize for any frustration or inconvenience. It was advised to please reach out if they experience any future concerns and we will look into them further. 

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 261445518. 
  
  Sincerely, 
  

  Asjha
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   

• Initial Complaint

  Date:03/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for $174.56 on 3/9/25 from target.com for sports cards. The delivery date was changed after I placed the order so I immediately tried to cancel the order. They would not let me cancel the order as they said it was processing to be shipped a week later it still did not ship and I tried to cancel it again they would not let me. So I finally get the items on 3/24. The box it was shipped in was badly crushed, and I was immediately afraid of what was inside when I opened the box I found theboxes inside were also badly crushed and damaged. I tried to go on the website. I tried calling to get help. I filed a claim. I sent them pictures and videos of the damagebox and the items and I was originally told not to worry I would be refunded then I got an email today saying they changed their and theyre not going to refund me or do anything for me. I called them up. I had to wait over an hour to speak tosomebody. They would not help me. I tried to call my credit card from target and it went to target not to the bank directly And they would not connect me to the ******* who run the credit card so I could submit a dispute and they hung up on me.

  

  Business Response

  Date: 03/26/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ****** *******.
  
  Included you will find our response to Mr. ****************** are sorry to hear of our guests disappointment with their order experience.
  
  We can confirm the items our guest ordered are non-returnable pursuant to our Terms and Conditions.
  
  We invite our guest to review our Terms and Conditions at ************************************************************* for more return policy information.
  
  While we are unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience and have ensured their concerns have been fully documented and shared with the appropriate partners.
  
  At this time,we have no further resolution for the guest and we consider this matter closed.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 261195789.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 03/27/2025

   I am rejecting this response because:
  
  This is ridiculous. I spent $175 and the items were damaged. The pictures clearly show they were damaged. Your representatives originally said the trading card can be refunded or exchanged only if they are damaged and they are clearly damaged. I did not open them. The box itself was damaged. The cards inside were damaged. This is ridiculous that I cannot do anything! I will never order from target again you have the worst customer service the worst shipping you do not ship your items properly. There was no protection at all inside the boxes. I want a refund or exchange or credit!!!!

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anytime I try to place an order online the order is nearly immediately canceled. I have tried to reach out to customer support to get this resolved, but they just kept telling me that the item i was trying to purchase was out of stock. I have placed several orders for several different items which i know to be currently in stock. Regardless, on every single order to be shipped the order is canceled immediately after it is placed. I have filed a complaint regarding this in the past and it was resolved in a few days after a representative from target corporate contacted me. It turned out that the website's antifraud detection was mistakenly detecting my orders as being fraudulent and declining them as a result. I believe the same thing is happening here as I have recently moved and updated some information in my target account in accordance to the move.

  

  Business Response

  Date: 03/28/2025

  *****, 
  
  Thanks for contacting Target on behalf of our guest ****** ******.

  Upon receipt of your contact, we reviewed Joshuas recent orders. There was an error in processing these orders that resulted in them being cancelled. The guest shouldnt experience any further setbacks placing orders on Target.com. We sincerely apologize for any frustration or inconvenience.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 261084826. 
  
  Sincerely, 
  
  Asjha
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order for an Apple Keyboard that did not arrive. I reached out to Target support on 3/25/2025 via the app and informed them that the shipping box was found opened with the keyboard missing. Order: *************** Other than to tell me the item shows as delivered I was offered no resolution. No offer to open a claim with the shipping service to investigate nothing.

  

  Business Response

  Date: 03/26/2025

  *****, 
  

  Thanks for contacting Target on behalf of our guest **** ******.
  

  Upon receipt of your contact, we reviewed our guest order concerns.This situation certainly isnt typical or the experience we expected.
  

  After further review, we confirmed the order was processed and delivered without incident, as expected, to the address submitted on the order. As referenced in our terms and conditions, when merchandise is purchased on our site the risk of loss and title passes to the purchaser upon delivery to the carrier. Because of this, we are not able to offer a refund or replacement. If they believe the shipment may have been removed from the delivery location, wed recommend reporting it to local law enforcement and/or disputing it with their card issuer.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 261085150.

  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation 
  
  
  

  
  

  Customer Answer

  Date: 03/27/2025

   I am rejecting this response because:
  They offer no resolution to the issue. 
  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Energizer Vision HD 6AA Performance Metal LED **************** switch damaged

  

  Business Response

  Date: 03/27/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ****** ***.
  
  Upon receipt of your contact, we made multiple attempts to reach our guest and address their concerns. We requested receipt information and a description of how the damage occurred to the switch.****** did not respond.
  
  Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. 
  
  If ****** responds we will reopen this contact.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 261084700.
  
  Sincerely,
  
  ***
  Executive Escalation Business Partner
  www.target.com

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase online through Target.com that never was received by carrier after it was ****ed delivered. Contacted carrier and they had confirmed over the phone through representative that it was either stolen or misdelivered. Contacted Target customer service and they did eventually issue a refund HOWEVER, they banned my account and ability to shop or place orders online indefinitely. I have not been able to shop at Target for the last year over a false fraudulent **** on my account. Any of my or my husbands orders are immediately cancelled and it is not okay nor fair to ban a customer because of an unfair ****. This needs to be resolved because we have no reason to be banned from shopping at Target online when we have done nothing wrong whatsoever. Target need to contact us and resolve the ban immediately. We are trying to give them money by shopping with them.

  

  Business Response

  Date: 03/27/2025

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *** *****.
  
  Upon receipt of your contact, we understand our guest shared their orders are being canceled and they cannot shop online. 
  
  After partnering with a few internal teams to take a deeper look, per our Terms and Conditions: All Target shopping accounts are subject to our sites terms and conditions when they are established. Any account or order can or will be susceptible to review at any time. We are unable to offer any additional information regarding their inability to place orders with us and apologize for any disappointment. 
  
  We understand this information does not remedy the experience they are having but were unable to offer a different resolution. We would be more than happy to have them shop the great selection of items available in their local Target store.
  
  At this time we have no further resolution for the guest and we consider this matter closed.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260964166.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Target **************** online to report missing packages. Upon talking to ********* - *****. The representative indicated that there is proof of delivery present for my packages and she cannot assist with it anymore. She directed me to go check on the shipping company side providing the tracking number. Upon checking that I saw that it also only has one package in the picture as proof of delivery which is the only package I recieved. She then immediately changed her tone from indicating that I'm lying to telling me that it is a different team that handles the situation while refusing to connect me with her management. Upon confronting her about how she is accusing me on lying she blatantly hung up the call. This is was most absurd behavior from Target customer service and she should be held accountable. I require that a compensation for such behavior from Target be provided.

  Customer Answer

  Date: 03/24/2025

  Yes, that is correct. I had not recieved the item but was charged for it.

  

  Business Response

  Date: 04/04/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest, ******** ****.
  
  Upon receipt of your contact, we reached our guest to address their concerns. Target has fulfilled their obligation which is to deliver the merchandise to the address the guest provided, which we also confirmed with photo proof of delivery. Because of this, we are unable to issue any refunds/replacements for this order.

  Its disappointing to hear our guest may not have received their ordered merchandise. We would recommend they work with their banking institution to file a dispute and partner with their local law enforcement for further assistance if they believe their items were stolen.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260996387.
  
  Sincerely,
  
  Asjha
  Executive Escalation Business Partner
  Target Corporation

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with the company for $300 for something for a birthday party because it had a guaranteed delivery date. Target then waited until after call center hours closed and the order was unable to be canceled to UPDATE the delivery date to two days later than it was scheduled for.. They used an unhonest business method of lying about shipping speeds to get a purchase.. Now I am left without a gift for this person's birthday. The phone support team was completely useless in doing anything in making it right, they just kept not listening to my questions and repeating the same sentence over and over. It's clear they are using offshore support for those calls which is fine and all but make sure they actually are able to listen so they can efficiently help the customer. All of this is unacceptable and I expect Target to make it right in some fashion since it's an UNRETURNABLE PRODUCT and will NOW be arriving AFTER the birthday two days after the scheduled delivery date.

  

  Business Response

  Date: 03/29/2025

  *****, 
  

  Thanks for contacting Target on behalf of our guest *** ******.
  

  Upon receipt of your contact, I researched Aris order, and found they reached out to report additional concerns related to this order. We provided *** with a resolution and sent an email on March 26 providing the details of the resolution.
  
  We provide an Estimated Delivery Date that indicates when we believe well be able to fulfill an order. Updates to Estimated Delivery Dates can happen unexpectedly for reasons that may include: weather or natural disasters,logistics or transportation issues, or inventory issues.
  
  We appreciate the time *** took to share their experience and apologize for any inconvenience. Ive documented their feedback and shared it with the appropriate leadership teams.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260962570.
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation