We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

Xcel Energy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Reviews

This profile includes reviews for Xcel Energy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Xcel Energy, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.05

    Average of 99 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Norma C

      Date: 01/11/2023

      Xcel's new has rates are outrageous. My bill went up doble even though we are using less natural gas then last year. It just doesn't make sense. Why are we stuck with just one provider for natural gas and electricity??? What we don't have any more options like other utilities??? I used to pay $126 around this time, but it doubled to $250.

    • Rebecca S

      Date: 01/10/2023

      If I could give a negative number rating, I would. The solar company we hired sent all documents to Xcel in August, 2022. There were no changes, no engineering issues and still they didn't approve until January of 2023. I called and they expressed no concern that they were the ones holding up EVERYTHING, made excuses and blamed the solar company. They have no sense of urgency or care for customers. They are a horrible company with horrible customer service!

    • Ellisha G

      Date: 12/26/2022

      Awful customer service! We've been without ********************** on CHRISTMAS for HOURS now... It's freezing, and they just keep pushing back the estimated repair time...It's only 150 customers without power, it shouldn't take 5 hours. My insulin is going to ruin, just like Christmas thanks to Xcel! I literally HATE this company.

    • Elizabeth M

      Date: 12/24/2022

      Xcel continues to raise rates, dangerously so, for middle class and below. What used to be $60-70 came out over $100 most recently. Their head honcho is making a lot of money off these price hikes and we, the consumers, are the ones paying for it.

    • Jessica R

      Date: 12/19/2022

      I am IRRATE!! I have NEVER given this Company PERMISSION TO TAKE FROM MY BANK ACCOUNT. I AM A SINGLE MOTHER ON PAYMENT PLANS. I AM NOW NEGATIVE $78 IN MY BANK ACCOUNT AND CANT BUY FOOD FOR MY CHILD AND I A WEEK BEFORE CHRISTMAS. THIS IS THE THIRD TIME ITS HAPPENED AND AS A EOMAN WHOS STUFYING LAW IM TRULY THINKING ABOUT TAKING THEM TO COURT FOR MUCH MUCH MORE THAN THEY TRY TO STEAL. CONSIDERING IVE SEEN MULTIPLE PEOPLE HAVE THE SAME ISSUE WE COULD START A CLASS ACTION SUIT IF WE HAVE ENOUGH. IF YOURE INTERESTED PLEASE EMAIL ME AT lilmissjro303 @gmail.com

    • Jeff B

      Date: 12/06/2022

      If you are trying to go Solar in ******** beware of Xcel Energy. You can install a ****** system and just have it sitting on your roof. They are soo backlogged in applications that you wait months for them to give you permission to operate and install a bidirectional meter. Your solar company will say they can't do anything about it. Go to Xcel to check on the status and they have a "hotline" that no one answers. I am going to complain to the **************************** Their customer service reps says to send an email and they will eventually respond. They need more staffing. This is the worst customer service of any ********************** out there.

    • Valorie B

      Date: 11/18/2022

      Xcel Energy is horrible. They remotely shut off my power this morning, below freezing temperatures . I have a ****** dollar credit. Told me that somebody tried to set up new service at my address and that my address was listed as vacant. I have lived here 30+ years. Wouldn't give me any info on who tried to set up service at my address. Said we will turn your service on when we can get to it. I so wish we had another choice for service. Total BS!!!Asked for supervisor to call me back and of course no one did. No apology nothing.

    • Annie V

      Date: 11/12/2022

      Xcel is actively dangerous to disabled customers. They are dishonest about service outages and restoration timelines and their customer support is non-existent.

    • Jonathan B

      Date: 10/19/2022

      I called and let them know to turn off my services as I would be moving seven months ago....I just received an email stating my services were going to be shut off and my bill is past due!?!? I am being charged for seven months of someone else's use..they cannot do "anything", about a mistake they clearly made...I have to pay or it will go on my credit ..They are the only gas provider here..so we can do nothing..

    • Nancy M.

      Date: 09/30/2022

      We have been trying to get a hold of someone to hook up the electricity and all they do is give us the run around. We have been waiting since the end of June 2022 until today, Xcel Energy gave me ********************* phone number to call and he never answers. Is there anyone else that can help us?

    Xcel Energy, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.