Reviews
Customer Review Ratings
Average of 287 Customer Reviews
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Review fromBrad S
Date: 03/15/2025
5 starsBrad S
Date: 03/15/2025
Arrived early and work was complete in a fast and efficient way. Took about 3 hrs. Highly recommend.
Crew2
Date: 03/24/2025
Thank you so much, glad you enjoyed the experience!Review fromVicki V
Date: 03/11/2025
5 starsVicki V
Date: 03/11/2025
They were wonderful and hard working. Very efficient and politeCrew2
Date: 03/17/2025
Thank you so much, I'll be sure to pass your kind words along to all involved!Review fromMichael O
Date: 02/25/2025
5 starsMichael O
Date: 02/25/2025
We had a storm door removed and a new one installed. Pete was very quick efficient and friendly, and was done in about an hour. I highly recommend him.Crew2
Date: 03/03/2025
Thank you so much for the recommendation!Review fromKevin M
Date: 02/25/2025
5 starsKevin M
Date: 02/25/2025
Great job done. Fast , clean and efficient. Love the carpet also. Looks better than. We could have hoped for. Thanks for the job well doneCrew2
Date: 03/03/2025
Thank you, glad to hear you are enjoying the end results!Review fromPatrice D
Date: 02/03/2025
5 starsPatrice D
Date: 02/03/2025
They let us know about 1/2 hour before they arrived, which was in the timeframe we had been told earlier. They were professional, efficient and did a great job! They removed the old carpet, moved furniture, installed the new carpet. They were done around the time they had projected. They were friendly and answered any question that we had. Very pleased with their workmanship!Crew2
Date: 02/10/2025
Thank you so much for sharing your experience far and wide. We really appreciate it, and I hope you enjoy your new flooring!Review fromRachel H
Date: 01/27/2025
5 starsRachel H
Date: 01/27/2025
So impressed with the quality of work and the efficiency of the group that installed carpet and padding in 3 bedrooms and 1 living area of our house. They were done in less than 4 hours and took the mess away with them! Feeling very satisfied after this experience that I was initially dreading. Now enjoying our newly refreshed living space! Highly recommend!Crew2
Date: 02/03/2025
I'm glad to hear we were able to make it a pleasant experience for you! Enjoy your new flooring!Review fromLori S
Date: 01/20/2025
5 starsLori S
Date: 01/20/2025
Did a great job!!! Even cleaned up afterwards it was great!! Would highly recommend them!!!!Crew2
Date: 01/27/2025
Thank you so much for the recommendation. We really appreciate it!Review fromPamela S
Date: 01/15/2025
5 starsPamela S
Date: 01/15/2025
The experience was great. They did a fantastic job, cleaned up after they were done. I am very happy with the installation of my carpet! Job well done!Crew2
Date: 01/20/2025
That is fantastic to hear. We hope you enjoy your new flooring!Review fromJohn B
Date: 01/06/2025
5 starsJohn B
Date: 01/06/2025
The team lead was Melvin, and the installation was very good!Crew2
Date: 01/13/2025
Thank you so much! Glad to hear you enjoyed your experience.Review fromSaghir K
Date: 12/27/2024
1 starSaghir K
Date: 12/27/2024
Terrible customer service. This contractor came through Home Depot. Joe said they won’t install the carpet since they will have to move the furniture and boxes. Really? Isn’t their job to move furniture and boxes to install. Do they need an empty or brand new house. This carpet for elderly couple and now Home Depot won’t issue a refund. What a disaster is this company. I will be reaching out to my lawyer and filing a former complaint with BBB.Crew2
Date: 01/06/2025
Thank you for sharing your feedback. Im sorry to hear about your frustration with this process. I understand how important this installation is and regret that it didnt meet your *************** help ensure smooth installations, we provide detailed preparation instructions in advance, outlining the steps needed to get the space ready for the team, such as clearing furniture and boxes not covered by the basic furniture moving service. These guidelines are meant to avoid surprises on installation day and help everything go as safely and efficiently as possible. Im sorry if these requirements werent clear or were overlookedthat kind of mix-up can be really frustrating.I appreciate you taking the time to share your experience. Your feedback helps Crew2 continue improving communication with customers, and Ill make sure its taken into account as we move forward.
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