Complaints

This profile includes complaints for Miracle-Ear, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Miracle-Ear, Inc. has 112 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Miracle-Ear, Inc.

  150 S 5th St Ste 2300 ste 2300 Minneapolis, MN 55402-4223

• 

  Miracle-Ear, Inc.

  1850 Adams St Ste 5 Mankato, MN 56001-4848

• 

  Miracle-Ear, Inc.

  1001 Apache Mall Rochester, MN 55902-2178

• 

  Miracle-Ear, Inc.

  1611 County Road B W Ste 204 Roseville, MN 55113-4053

• 

  Miracle-Ear, Inc.

  1611 County Road B W # 204 Saint Paul, MN 55113-4053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before you respond with, this is an independently owned and operated franchise and I should take it up with them, let me be perfectly clear, I am directly addressing this with you, the manufacturer, since it has to do with the malfunctioning hearing devices themselves. I've addressed this issue with numerous store locations for the past 2 years, and none of them have been able to fix, adjust, or improve these hearing aids. Just recently, I was assured by the ********** store location, where I initially purchased the devices, that the regional office would contact with me to rectify this pressing matter. So far there has been no such luck. Nobody in the corporate office seemed to bother getting in touch with me. Meanwhile, I continue to suffer from a lack of adequate hearing aids. Given your company's false claim of increasing one's hearing, my next move is to consult an attorney.My desired settlement would be a store credit or a free upgrade with the appropriate ear molds.

  Business Response

  Date: 08/03/2023

  This issue has been sent over to a Regional Manager for resolution.

  Customer Answer

  Date: 08/07/2023

   I am rejecting this response because I am still waiting on them to resolve it.
  
  
  

  Business Response

  Date: 08/24/2023

  We have met with **************** and have completely reevaluated her fitting. We have offered any and all service, aftercare and adjustments moving forward, at no charge. As well, we have refunded the cost of the earmolds and will remake, again at no charge, down the road if deemed necessary. **************** left the appointment satisfied with the resolution. We will continue to monitor to ensure that she is successfully fit. 

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/7/23, my husband and I went to inquire about hearing aids for my self. After checking things out we decided on a pair that cost $6129.00 plus tax, insurance etc. We had to put $1000 down, get approved for credit, purchase insurance. At no point we were told of the return policy nor we were ever given anything that . I have been back to them 4 different times because I have not been satisfied with the product. I have not been able to hear with clarity and basically only hear loudness. I have voiced this several times to ****** who is the person I have been seeing. On 4/27/23 I returned to the office and ***** the fill in was there. I explained to him my desire to return the aids because I feel they are not satisfactory and are not helping me at all. He convinced me to give it one more try and reprogrammed them again. I returned again on 5/1/23 to see ****** again and again expressed my dissatisfaction. He asked me to give it one more try because the audiologist reprogrammed them yet again. I told him I did not want to continue with this and he said that because it would take **** days to get the return going, that I should just try it because he could not take them back at that time. He would have someone reach out to me from the main office and they would initiate the return. So he said since I had to take them back with me to just try out the new programming. I expressed my concern with the **** day wait for them to call me because the 30 day return window will be 5/6/2023. These were not used as a trial period. When I received the call today 5/2/23 from the corporate office from Alu(not sure of spelling), we had the conversation regarding the return at which time he told me that there was a fee for returning the aids that amounts to $369 dollars. I informed him that at no time we were informed of that, that the website does not indicate that and that both times I went to the office and spoke about returns, no one mentioned it either. He said well you signed paperwork indicating this. I said we do not have any paperwork regarding this and we we never told that by ******. At no point we were told of the return policy nor we were ever given anything that had that information. The paperwork I have indicates they can be returned within 30 days for a full refund. He kept talking over me and said I was wrong. He asked me if I wanted an appointment to return the aids (after I went 2 times already and no one wanted to take them).I told him I will go tomorrow at 4pm and discuss this with ******. My husband called ****** to discuss this and was also given a run a round. So after going several times and complaining that the hearing aids were not working for me, discouraged from returning them twice, at which time neither ***** nor ****** never mentioned that if I returned them I would be facing any fees etc. They waited to have the other office call me and have Alu tell me all this. I even mentioned to ****** that perhaps the aids are not the best quality and he stated that was not the issue. Alu offered to upgrade them to a better model at no cost or try a different style(which I was never informed by ****** or ***** that there were different styles) which I declined because of the situation. I was never informed of any fees and now they want to offer me upgrades( which I was told was not the issue) or different styles? I want a full refund of the $1000 we put down. The underhanded practice of not informing clients and not honoring what it says on the their website, is disgraceful. I have never felt so taken advantage of in my life.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to purchase hearing aids on Friday 1 13 ****. Asked about my insurance ************* care and was told they didn't accept insurance. They did hearing test and set me up wit hearing aids and told me they needed at least 300 down. So I did. Went home that evening and read my policy and they do cover hearing aids. They were closed over weekend and Monday was a holiday but I called and they were in. I told them I wanted to cancel cause I found my insurance did pay then he started saying that my price was with insurance. He said only way I could cancel was to pay 110 more dollars which I did. But Monday was a holiday and they could not have received hearing aids yet and I wasn't scheduled to come back in until Thursday. So I basically paid 410 dollars for a hearing test and to try on a pair of aids in the office. I understand if I had gotten them and worn them but I hadn't. I am retired on a fixed income and just think they should be reported for taking advantage of older people. And where does that money go that they got from us. I still need hearing aids.

  Business Response

  Date: 03/08/2023

  This is an independently owned and operated Franchise. We have sent this to the franchise manager for resolution.

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put in an order for hearing aids from Miracle-Ear *********************************************************************** ************ (**************************)Ordered on Monday, called and emailed on Wednesday cancelling order. Never took possession of hearing aids which were to be available Thursday afternoon.Put down a $2000 deposit. They want to charge me over $700 "restocking" charge! This seems outlandish since I never took possession.

  Business Response

  Date: 03/03/2023

  This issue as been sent to the Franchise who sold product.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother got hearing aids and didnt like them. She cant wear them comfortably while lying down which she does most of the time. The store in our city is only open one day a week so I couldnt return them right away. When the store opened back up a week later, I went to return them and they charged me $1,935.59 restocking fee. My mother is on a fixed income and cant afford this fee but we had no choice in the matter.

  Business Response

  Date: 01/19/2023

  Good Morning.

  We have replied to the complainant's email address, requesting the name of the patient, as well as the store location.  Once a response is received, we will review the patient history and begin our investigation.

  *********************************

  Miracle-Ear Customer Care

  ************

  ****************************

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miracle Ear of ******************************************************************** refuses to return the $6,428.13 I paid for hearing aids. I purchased the hearing aids on August 2, 2022. I didnt return them within the 30-day limit because Miracle Ear made timely returning impossible, insisting that I return them to a specific person (who went on vacation for two weeks starting the day after purchase). After that two-week period, the office was usually closed. A clerk stated that she could not accept the hearing aids, and they must be returned to her boss on a Tuesday. Because of erratic office hours, and few appointment opportunities I was very concerned about the office permanently closing, so I called daily and went by the *********** office frequently from *****************. After several trips, I found a handwritten note scotch taped to the door that said, closed due to an emergency. I sat in my car to consider my next step when I saw a dog through the door. After knocking on the door, a clerk opened and I practically forced her to accept the hearing aids from me. After all this, I was told they would not return my money because I had not returned the hearing aids within the 30-day trial period. The business has not attempted to resolve my issue.After making my return impossible they cannot justify claiming that the trial period has any validity. I want my total payment returned. If not accomplished within 2 weeks from today I will be forced to take the company to court. ***********************

  Business Response

  Date: 01/18/2023

  RE:  Case 43668

  CF004731 South Elgin, IL

   

  This correspondence is in regards to BBB Complaint #18813312.

   

  This case has already been reviewed and closed by this store.  The return request was not made within the 30 days posted on the signed purchase agreement.  Aids were delivered to the patient on August 2, 2022.  The first correspondence to return was documented as September 14, 2022.  

   

  I have alerted the Regional Manager of the South Elgin, IL store of this BBB complaint.  

  Please contact me with any questions.  If I am out of the office, please direct your correspondence to Ms. Cher Erickson.

  Best regards,

  Michael T. Villafana

  Miracle-Ear Customer Care

  800-241-1372

  150 South Fifth Street, Suite 2300

  Minneapolis, MN  55402

   

  Customer Answer

  Date: 01/28/2023

   I am rejecting this response because:
  
  
  As I stated, I attempted to return the hearing aids several times within the 30-day period. The store was closed each time. I also called and left messages and never received a call back. I would like a full refund as I returned the product as soon as possible. Unused. 

  Business Response

  Date: 02/28/2023

  
  Good afternoon, *************
  
  Per our conversation earlier today:
  
  The BBB complaint was submitted on 1/16/2023 and was assigned an ID of ********.
  
  For PHI purposes, please note that this patients initials are:  D.L.   The patients Sycle ID number is:  2767770.
  
  Below are the stores accumulated patient history notes which the Regional Manager wanted me to forward to you, in order to confirm that this case has already been closed.
  
  
  Please reply to this email to confirm receipt.
  
  Thank you for your assistance, and for your earliest reply.
  
  Best regards,
  
  ************************************
  Customer Care Specialist
  ************
  ******************************************************
  150 ****************, Suite 2300
  ***********, ** 55402
   
  
  
  
  
  From: ***************** <***************************************************> 
  Sent: Monday, February 27, 2023 11:08 AM
  To: ********************************* <**********************************************>
  Subject: D.L.
  
  
  
  
  
  
  
  *******,
  
  How are you?  Per our conversation, below are the notes from sycle regarding
  D.L.  Will you please update the Better Business Bureau?
  
  I appreciate your help on this.
  
  
  Keri
  
  Miracle Ear
  *****************
  
  
  (Notes from sycle)
  7/22/22 pt came in to office for test. said she only had 30 min so wanted to rush the test. She claimed she has had aids before and 
  wants the best and nothing less and wanted them today for her trip to Africa. Was told they had to be ordered and would be in 
  until 8/2/22. Sale was not put in this day - aids were ordered as stock because she wouldnt pay in full until delivery. 
  
  8/2/22 ***** delivered her and put sale in today - notes say she was very eccentric. She wouldnt make a follow-up apt.;
  said she would call. 
  
  9/14/22 next time she called - wanted to return hearing aids. Office told her she was out of her 30-day period and she hasnt 
  come in for any follow-*** or adjustments like asked. She was told at delivery she needed to come in once a week for follow-***. 
  She said she went to another company and bought something else and wants to return ours now. she got mad and 
  hung up phone on PCC. 
  
  9/20/22 pt came into office with husband. Said shes been calling the office everyday since her delivery (she went to africa so thats false) 
  and hasnt gotten ahold of anyone and no one returned her calls or voicemails. (store or dream center didnt get any calls or voicemails). 
  Got mad again and were very rude and walked out. 
  
  9/22/22 ***** called patient and told her who I was and where I was from and she yelled and hung up immediately and wouldnt 
  answer the phone after that. 
  
  11/15/22 patients granddaughter called asking about refund and return aids 
  
  11/15/22 ***** tried to call granddaughter back - left voicemail and to call back my direct phone number and she never called back. 
  
  11/15/22 patient called amplifon consumer affairs
  
  11/22/22 ***** from amplifon consumer affairs called her back and told her she is out of her return period, they stand with franchise. 
  office has tried to reach out multiple times with no response. ***** said she was very combative on phone. 
  

  
  

• Initial Complaint

  Date:12/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two hearing aids three years ago. Took them in for check up 5 weeks ago. Was told they needed repair and I would get them back within a week. For a week now I have been calling them as I never received any response from them. I have called five times to the ************* branch left my number never received a call back. Spoke to booking center said she would report this to her manager *****. A day ago he called me back said he would check it out and call within a hour. That was 2 days ago. I am still without my ***** hearing aids . This has caused me considerable inconvenience. Being the holidays it is very uncomfortable going out without them. I just need someone to intercede for me and get my hearing aid back. I have never dealt with such incompetent people.

  Business Response

  Date: 12/28/2022

  Good Morning.

  Thank you for your inquiry.

  You have reached Miracle-Ear Customer Care.

   

  Case number 44172.   BBB Complaint number 18627998.

   

  The patient's repaired hearing aid was delivered on 12/28/22 to her husband by the *************, ** store consultant.   Please close this complaint.

  Thank you for your assistance, and for your earliest reply.

  Best regards

  *********************************

  Miracle-Ear Customer Care

  ************

  **********************************************

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get these people to quit sending me letters or calling me to come in and get my hearing checked.

  Business Response

  Date: 09/23/2022

  We received this complaint. Your case number is *****. We sent it over to the Franchise for resolution. Thanks

  Customer Answer

  Date: 09/23/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022 I accompanied my 91 year old grandmother to purchase hearing aids at Miracle Ear ( *********, ** location). After 4 weeks of use and multiple issues she was not satisfied with the hearing aides and physically returned them to that office. At that time she was given receipt of the return and told to expect a refund within 4 weeks. The particular tech that was working with her that day raised his voice at her and belittled her for not giving them a chance to work. My grandmother was very disoriented after this visit and ******. I phoned the office to speak with this agent (his name is ****) and he yelled at me as well stating my grandmother was difficult and frustrating to work with. I called Miracle Ear headquarters to complain and the phone agent told me that this same man yelled at her as well when she attempted to reach out to that office. Over a month passed and my grandmother had not received her refund. I attempted multiple times to contact ********* office and they would not return my calls. I filed more than a dozen complaints with Miracle Ear corp. and was constantly put through to multiple people that claimed to have no authority to help. I finally was able to reach the receptionist at ********* and she forwarded me an email from the franchise owner stating the refund was in process. On September 12th 2022, over three months after returning the hearing aides my grandmother finally received the refund check in the amount of $5900. On September 16th she received a returned check in the mail from her bank stating it was fraudulent and had bounced. No agents or personnel from the office will return my calls or emails. I have logged over 22 calls and 10 emails to the franchise as well as Miracle Ear Corporation. My grandmother's health has declined since June as she has been trying to get by without hearting aides and is suffering from this. She will not go to ****** for new ones until she gets her refund. This is elder abuse.

  Business Response

  Date: 09/19/2022

  RE:  Complaint number *****

  BBB Incident Number 18043274.

   

  Good afternoon.

   

  BBB Incident number ******** has been entered as Miracle-Ear Complaint number *****, and has been forwarded to the owner of the Miracle Ear Store of *********, ** for review with store staff.    Please allow approximately five business days for review and research of this complaint, and then we expect the owner of this store, **************************** to respond.   Thank you for your patience and understanding during this review process.

   

  Best regards,

  *********************************

  Miracle-Ear Customer Care

  ************

  Customer Answer

  Date: 09/19/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now. 

  I would like you to remain involved until I actually get a response from Miracle ear of *********. I dont believe they will actually respond. As has been the case up to this point. *** reached out to them and emailed a copy of the returned fraudulent check and they have still not replied. Please stay involved in this case until we receive reimbursement. 
  

  Thanks,

  *********************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My beloved father....lost his hearing as he aged. He passed away at *************** 2021 and gave me the hearing aids he seriously overpaid for. I was 7 when I got my first set of hearing aids. I'm almost fifty.You ROBBED my father of money. The retail value of these hearing aids by this company was 10k. He paid 3k plus for them. Not worth more than 2 to 3 hundred. Each! MY FATHER WAS ROBBED! He used them lightly, and sporadically...when I got them after he died....and he only used them for one year...And I used them all day. They died within 6 months. Six months!I have had my hearing aids last 5-7 years after purchase. It is a tiny little device and this industry ROBS the elderly BECAUSE the elderly don't know better. A SICK INDUSTRY. PLEASE TELL ME HOW TO START MY OWN BUSINESS HELPING THOSE WITH HEARING LOSS. I don't need to s**** over those who don't know a good product from a cheap piece of garbage.

  Business Response

  Date: 09/14/2022

  Good Morning.

  You have reached Miracle-Ear Customer Care.  

  Please advise the full name of the deceased patient, as well as the store location where the aids were purchased (city and state), in order that we may review the patient's purchase/appointment history.

  Thank you for your earliest reply.

  Best regards,

  ************************************

  Miracle-Ear Customer Care

  ************