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Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnitedHealth Group has 524 locations, listed below.

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    Customer Complaints Summary

    • 2,833 total complaints in the last 3 years.
    • 1,074 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot obtain accurate information regarding the 2025 UHC Preferred plan. The portal states I have no dental coverage. As for the ** price, I have been given different information for the cost of a ****** injection which I need every six months. I also need the cost of ********** ****** MCG

      Business Response

      Date: 11/25/2024

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you (Better Business Bureau) regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.  However, I have forwarded this documentation to our Appeals and Grievance team to provide enrollee with written outcome regarding the concerns.

      Thank you,

      ******* *.


      Customer Answer

      Date: 11/29/2024

       I am rejecting this response because: I need them to send me an email with the 2025 RX prices so I may decide if I should continue with them or choose another ******** plan.

       

      ******* Kontos 


      Business Response

      Date: 12/05/2024

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you (Better Business Bureau) regarding these concerns. However, an email was sent directly to the member on December 5, 2024, with attached Grievance Resolution Letters that were mailed to the member on December 3, 2024, advising of the outcome of this submission.

      Thank you,

      ******* *.


    • Initial Complaint

      Date:11/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company reached out to me to do a "wellness visit", did the visit over a week ago. Today after 38 minutes, 3 CSRs for just getting the # to the **** for the credit...it took! The company has the Best ******************************* but the absolute WORST ***************** Even 3 months now waiting for my refund of $333.20 (just including this issue as well that's unsolved still after over 3 months).My direct contact *** agrees & the lady that started the program for me. PLEASE PLEASE, get people that's less argumentative & just do their job?I would like a real apology & A Change Made. The refund portion there are people who think they have the right info but don't so MORE TRAINING IS NEEDED. As United Healthcare is my primary as Tricare is my retirement & don't pay before the primary but your people think it & argued me down on it. So I verified it with my direct contact as well as with my yearly agent & finally with the ******************** ***s are indeed wrong. I need a fix to this cluster of a mess. Thank you!

      Business Response

      Date: 11/25/2024

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Debido a un ataque sivernetico su cedido en dicha empresa alguien robo mi identidad,y se est haciendo pasar por mi en otro estado pido por favor frezen mi credito

      Business Response

      Date: 11/25/2024

      Re:Better Business Bureau ID # ********

      Dear ******* *******:

      Thank you for forwarding us the above-referenced complaint submitted by ***** Ivette ****** Parede to the Better Business Bureau (BBB).Please note that UnitedHealth Group (UHG) became aware of this BBB complaint on 11/21/2024, and we greatly appreciate the opportunity to respond.

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), UHG is unable to respond directly to the BBB regarding ***** ****** ****** ******* concerns. Since your letter provided a copy of ***** ****** ****** ******* description of the issue, we will respond directly to the complainant.
      Returning to the BBB complaint, at a high level, Change Healthcare is offering free credit monitoring and identity protection services for two years in response to the February 2024 cyber incident at Change Healthcare. These credit monitoring and identity protection services are available upon request by any individual in the **************

      Should you have any further questions or comments, please feel free to contact Optum Consumer Affairs.

      Sincerely,

      Optum Consumer Affairs 

    • Initial Complaint

      Date:11/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I take ******* which is delivery by mail which u have to sign for.They keep billing me ****** saying g I received a mo ths supply I never received it or agreed to pay ****** cents..I usually pay little over a hundred dollars..I spoke to them 2 months ago and told them I would wait till the new year when the price **** down..I'm in a donut hole...They keep harassing me and want it to stop I don't owe them anything I never signed for it which u suppose to do so not sure why they keep harassing me for the money...if I agree to pay ****** I would still be getting it..I will never do business with optum again. I did not get it and did.not sign for it..Thank you

      Business Response

      Date: 11/20/2024

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at *****************************.

      Sincerely,
      *******

    • Initial Complaint

      Date:11/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my daughter in for a sick visit. She had earwax removed from her ear by the doctor. The doctor could not remove it because my daughter ****** hard. I paid my co-pay. Not only did they bill our insurance, they also sent me an additional $137 bill for the earwax removal that wasn't even done properly. My husband just received a $50 bill for his annual physical because "BCBS" does not cover his bloodwork. Well that's absolutely laughable because I've had my physical done elsewhere and BCBS covered my physical and bloodwork at %100.

      Business Response

      Date: 11/20/2024

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im very frustrated with my access on one pass select. I pay for one pass select and I have to say it was always schemed. United health care barely mentions this offer of a gym access to thousands of gyms. You have to search up how to sign up for this service that helps keep people healthy. I was so happy when I first got the service. Then last month they are offering a price hike for my membership by 20 dollars. But losing the one service I use the most LIFETIME. Im not sure what I am paying for and feel like my insurance is actually s******* me over. Im not sure what were getting instead for paying more? Theres no mention of access to another gym.

      Business Response

      Date: 11/19/2024

      To Whom It May Concern:

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.

      Sincerely,


      Consumer Advocate

    • Initial Complaint

      Date:11/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife has sought coverage of a medication, ********, after demonstrated progress through step therapy (propanolol, *******, *****) in the past. Physicians, from a new physician here in ******* and including one from where we used to live in ********** have provided documentation and requested authorization, yet Optum refuses to let her have her medication with any coverage. This is classic deny and force people to appeal. In the meantime, my wife can't leave bed due to debilitating effects of migraines. We need help with this prescription insurance coverage and blatant refusal to pay.

      Business Response

      Date: 11/18/2024

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:11/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling *** for a whole year now trying to get my son's speech therapy claims paid by ***. The speech therapy location has also tried to reach out to them but they in order for *** to pay out the claims they requested the speech therapy office to change codes. That is obviously fraud and the office declined to do so. I did my part and paid the copayments and have submitted doctor's letter and when I call them , I'm provided with fake information on where to submit documents. I need help contacting someone legit at *** that can help me .

      Business Response

      Date: 11/21/2024

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. I have attached the appropriate authorization form for the member to complete if they would like a copy of the resolution shared with the BBB.

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ********************
      Sincerely,

      ******** *.

    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called united healthcare to enroll in the *** plane number 0009 on November 2 2024 but they cancelled my enrollment without informing me and I called againe on November 3 2024 to enroll in the same plane but they cancelled my enrollment againe finally I called them againe and they said they enrolled me ? how can I trust them? with my health I am 79 years old and that is elderly abuse I am requesting a full investigation exeplaning what happens and how to correct this tragedy .

      Business Response

      Date: 11/19/2024

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you (Better Business Bureau) regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.  We have forwarded this to our Appeals and Grievance Team to review and provide a letter of written outcome to the enrollee.

      Thanks,

      ******* *.


    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the insurance with unitedhealth care for over 3 years (SR *** *******). In the past, I kept having prescription of PREP, which is fully covered by the insurance. On 09/06/2024, I paid the 90-day supply of PREP as usual and submitted the claim via Optum RX (Claim Number 24311518-01-90-001). However, they only reimbursed 31-day supply to me by Optum. Optum explained that UnitedHealth only allows for 31-day supply. I need to contact UnitedHealth for remaining reimbursement. Although I and my provider contacted them many times, they did not solve it. Since this September, they made big changes with our insurance, including the new policy of only allowing 31-day supply, but they did not share it with me and my provider. Therefore, my request is to get fully reimbursement for prescription.

      Business Response

      Date: 11/18/2024

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Better Business Bureau regarding these concerns.Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
      Should you have any questions or comments,please feel free to call us. We can be reached during normal business hours at ************.

      Sincerely,

      Consumer Affairs

    UnitedHealth Group is NOT a BBB Accredited Business.

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