Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UnitedHealth Group

  9900 Bren Rd E Mn008-T-615 Consumer Affairs Minnetonka, MN 55343-4402

• 

  UnitedHealth Group

  6300 Highway 55 Minneapolis, MN 55427-4946

• 

  UnitedHealth Group

  12125 Technology Dr Eden Prairie, MN 55344-7312

• 

  UnitedHealthCare of New York

  2 Penn Plaza 7th Floor New York, NY 10121

• 

  United Healthcare of Pennsylvania Inc

  2900 Smallman Street Pittsburgh, PA 15201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,I have recently updated my address with United Healthcare directly, a few days later I updated my address as my forwarding address with the post office. They were unable to validate my apartment number so their system defaulted my apartment to "B". I would like to advise the post office made an error & updated my address to ************************************ - that is incorrect. United Health Care sent me correspondence in the ********* went to my neighbors apartment (B) - this is not ok be any means. I have since than reached out to customer service to ensure that on all platforms of United ************** My address should be as listed below, its imperative the apartment number is correct unless my mail will be sent to my neighbor:*************************** ***************************************************************

  Business Response

  Date: 08/08/2022

  
  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************ ext XXXXX.
  
  
  Sincerely,
  
  **** O
  Consumer Affairs Advocate

  Customer Answer

  Date: 08/08/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  The company has reached out to me directly & left 2 voicemails regarding the issue has been corrected. Thank you. 

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for AARP ******** Advantage Plan 2 from United Health in the early of July. The insurance card has never arrived. I called United Health in middle of July, was told that the card was mailed out, **** business days should arrive, but until July 27th, nothing arrived. I called United Health again, a lady told me to wait to Friday, July 29th, nothing arrived. I called today, talked to ****, who resent the card, asked me to wait another **** business days. I told him that United Health failed to deliver the card in more than 10 business days, besides I need the card starting Aug. 1st. It should be mailed the card with express mail or priority mail, he refused to do so. It is unreasonable to let customer to wait more than 20 business days, even the 20 business days is not guaranteed, it may fail to deliver again! Company should provide reasonable service, right now, United Health is failed to provide the reasonable service they should do, and refused to make correction to reduce the suffering of customer. I am little guy, but deserve the reasonable service.

  Business Response

  Date: 08/01/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this is the third BBB complaint I am putting in for United Healthcare. They still show a past due balance in my account. I signed up for coverage through MD health Connection for my husband and myself since he lost his job. I was put on the wrong plan and Md health connection rectified the issue and also contacted United but they still show the past due balance for *** and expect me to pay. I have reference numbers from Md Health Connection and they notified them more than once. This needs to be fixed ASAP or I am contacting their local newspaper and writing an article about them. Here are the reference numbers Md Health Connection gov gave me. They are trying to work with United but not fixing the *************** NEEDS TO CONTACT THEIR BILLING DEPARTMENT AND GET TO FIX THE BILLING. CONSUMER AFFAIRS ISNT HELPING AT ALL. I spoke with them more than once and got nowhere. I even contacted the *** and he was unable to help. He forwarded my email to consumer affairs and they didnt do anything. Worst company ever. On June ****************** And called back on July 12 and still not fixed. *************

  Business Response

  Date: 07/28/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ***********************.
  
  
  Sincerely,
  
  ********************
  Consumer Affairs Advocate

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UMR unknowingly changed its policy toward patients diagnosed with Hyperhydrosis requiring pre authorization to have the procedure. This negatively affects the health and lifestyle of its patients due to providers denying the service.

  Business Response

  Date: 07/28/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
  Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant
  
  Should you have any questions or comments, please feel free call UMR during normal business hours.

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a Type 1 diabetic for 40 years and Ive had United Healthcare since I stopped working because of diabetic complications continuously for at least 5 years. I chose coverage through them because Im a insulin pumper on a Dexcom and 0 co-pay for diabetic pump supplies or Dexcom supplies. This year somehow I got a statement through the company that UHC insists that a patient use for zero co-pay saying I owed money and Ive spent many hours on the phone and was told that I shouldnt have gotten a **** and they sent me paperwork to fill out and I did so I would get the check and send it to the supply company so a no balance would show up and at no time has any of this been my fault but strictly UHC and ***** healthcare that sends me my pump and Dexcom supplies! I spent another couple of hours with no results and everyone I spoke with after 2 hours on the phone said they would transfer to the person that would take care of it and once again I cant get anyone to fix it. It would take a simple call from UHC to ***** HEALTHCARE TO RESOLVE THE ISSUE AND PROBABLY 5 mins to clear this up. LET ME MAKE MYSELF VERY CLEAR!! IM NOT A NARCOTIC SEEKER AND WITHOUT MY SUPPLIES I WILL DIE!!! Ive tried to pay for it and get reimbursed and Still Cant get any help resolving eithe UHC mistake or ***** HEALTHCARE mistake and now I will run out of supplies tomorrow and have no idea what to do because Ive been on a insulin pump since the 80s. So because I cant get either place to help Ill wait and die! I dont understand why they would let a insulin dependent diabetic, TYPE 1 of 40 years simply ignore and let them die!!

  Business Response

  Date: 07/18/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UMR is refusing to cover basic health related things like anesthesiology and radiology care.

  Business Response

  Date: 07/15/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
  Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant
  
  Should you have any questions or comments, please feel free call UMR during normal business hours.

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Healthcare has not reimbursed my family for our insurance claims for our son for over 14 months. Our son has sensory, self-regulation, dysgraphia and more...we also suspected Level 1 Autism last year. We have been paying out-of-pocket, but meet our deductible every year. He has been seeing the same Speech Therapist and Occupational Therapist for three years. Nothing had changed on our end, but we discovered that UHC was not paying our bills. There have been a PLETHORA of issues:1) Our alleged "Family Representative" did not respond to calls, emailed etc.2) We were conjunctly bounced t other departments.3) UHC denied the claims asking for "progress note" from each provider.4) UHC continued to reject the therapists progress notes saying that it was missing information, but WOULD NOT provide a template for what they needed.5) UHC claimed that they "could not find" faxes multiple times, would say that they took **** days to "appear". We would have to call to follow up, only to be told that we should relax because they could not find it.6) Constant cat and mouse game of where to send information, follow up, "not being able to find" faxes, other departments, not being able to speak to a supervisor, not having notes as to WHY.7) They pulled this with TWO therapists, things were resolved a few months ago with one therapist...but they are still messing around with out other one. (She costs over $500 per month)We have not been reimbursed since the summer of 2021 and spend over 500 per month on therapy.

  Business Response

  Date: 07/13/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.
  
  
  Sincerely,
  
  **************
  Consumer Affairs Advocate
  
  
  NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed.  It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient,you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender.  Thank you.