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Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnitedHealth Group has 525 locations, listed below.

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    Customer Complaints Summary

    • 2,813 total complaints in the last 3 years.
    • 1,079 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has removed $534.30 on August 22nd, 2023. Has not offered me any services. I have been calling weekly asking then for status of mailed checks and they keep giving the same excuses that 'It's in the Mail" Supervisors make themselves unavailable. Lie after Lie. It's has been since the date mentioned that I have yet to receive a refund check. This is Theft. Please help me as I'm stuck in getting a positive result. Thank You

      Business Response

      Date: 11/03/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a
      description of the issue, we will be responding directly to the enrollee.

      Should you have any questions or comments, please feel free to call ****************** with US Health at **************.

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom, ***********************, had her ******** supplement through United Health Care. Her account number with them is **************** auto deducted $292.50 each month for her premium. She passed away 9/2/23. We notified UHC immediately and were told it was too late to stop the 9/5 payment but that they would reverse the payment within ***** days. That did NOT happen. I waited almost a month and contacted them again. I was told they WOULD reverse the payment within ***** days. That was on 10/16. Again, that did not happen. I should be grieving the loss of my mom and NOT dealing with this unscrupulous company. I need this money returned to be able to settle my mom's estate to pay her legitimate bills and NOT be ripped off by this company.

      Business Response

      Date: 11/02/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Sincerely,

      **************** 

      Customer Answer

      Date: 11/02/2023

       I am rejecting this response because: My mom, the enrollee, can NOT respond because she DIED on 9/2/23. I am the executor of her estate and UHC has been contacted twice in the past two months and both times, UHC's customer rep stated that the $292.50 premium auto deducted on 9/5/23 WOULD BE REVERSED AND RETURNED TO MOM'S BANK ACCOUNT!!!! Do I need to take legal action against them in Stevens County, **. Small Claims Court to resolve this? Because it would be much cheaper for them to reverse the $292.50 premium that they stated twice they would do than to send a rep to the Stevens County, **. court to resolve this. And it will cost them a lot more than $292.50 because I will not only be suing for the $292.50 premium but also court costs and my time. And I can guarantee you my time is not free. I have wasted almost 20 hours already trying to get them to do what they agreed to do. 


      Business Response

      Date: 11/06/2023

      UnitedHealthcare has responded directly to the member's daughter (the submitter) regarding the specific concerns detailed in this complaint on 11/06/2023. We thank you for providing us with the opportunity to address this concern.

      Sincerely,

      ****************

      Customer Answer

      Date: 11/07/2023

       I am rejecting this response because: As soon as I actually receive the returned payment of $292.50 auto deducted from mom's bank account on 9/5, I will gladly withdraw the complaint. After being told twice prior to talking to ***** on 11/6 that the money would be returned to the bank account, I am just a bit leery of withdrawing my complaint until the money actually is refunded.


    • Initial Complaint

      Date:10/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was auto-enrolled into this united health insurance plan from December of 2022- august 2023. Because of this, my primary insurance was not covering my doctors appointment and bills resulting in thousands of dollars of medical bills. My school is the party managing enrollment of students. I was told by my school that I would not be enrolled half way through the year and I am on their waiver list so that I would not be enrolled. However, United healthcare enrolled me anyway in December of 2022. I thought the issue was resolved and removed from the insurance plan in August (though there has been no recourse for the issue between December-August). However, I have recently received a new explanation of benefits and been re-enrolled again. This has been a financial nightmare. I just want to be unenrolled from this insurance plan.

      Business Response

      Date: 10/31/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we responded directly to the enrollee.

      Should you have any questions or comments, please feel free to call me directly at ************.

      ************

       

      Customer Answer

      Date: 11/06/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact someone who could assist me with reinstating my suspended FSA card. I missed the deadline for submission of a receipt/proof of service from my medical provider. I sent the missing documents 2 weeks ago and the suspension still has not been lifted. I have contacted United Healthcare every weekday for the past 10 days and have been transferred between the cars services department and the benefits and enrollment department multiple times. I'm transferred at a minimum of 3 times per call. I've been given around 6 different phone numbers to call and still no one is able to help. I get the same answers each and every time "You need to contact card services or call benefits and enrollments". I answer the same questions over and over. I'm still employed with my same organization. I'm tired of providing my name, address, member number, FSA card number, last 4 of my social security number as well as my entire social security number. I'm just looking for someone to turn my card back on so that I can exhaust the funds that I've signed up for and that I'm ***********.

      Business Response

      Date: 10/30/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the complaint, we will be responding directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ***********************.

      Sincerely,

      ************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently diagnosed with Malignant Mesothelioma and the only doctor that can perform the surgery I need is located in **. My insurance is for ** only with no out of network benefits. I am filing an appeal but it says it will take ***** hours for a decision and my surgery is scheduled for next week. In addition, my PCP had called to get a "Gap Exception" to see this provider on 10/4/23 and they reversed the authorization, authorizing my PCP who is already in network to be seen. Without this surgery my chances of survival decrease greatly with only chemo or immunotherapy which I am not even sure they will cover that procedure. All I am seeking is an approval for the surgery to save my life.

      Business Response

      Date: 10/31/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.


      Sincerely,

      ******************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son had a life insurance policy with ************************ insurance for ******. He died sept. *****.our attempts to get the claim paid in this last year have been ignored after several attempts. Policy 02n850085G

      Business Response

      Date: 11/06/2023

      UnitedHealthcare has not been able to identify the complainant. We have sent an email for additional information. Once the requested information is received, we will gladly review and provide assistance.

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to pay my monthly premium on the *** app. It kept saying it wasnt processed. It was and charged my debit card 3 times for $146.07 or $438 total in error.

      Business Response

      Date: 10/31/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we responded directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.

      Sincerely,

      **************** 

      Customer Answer

      Date: 11/01/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Psychiatric Nurse Practitioner. I have two claims with United Healthcare/ All Savers for one patient of mine that are both processed incorrectly. I have called several times and have had no resolution. These claims were both submitted at telehealth code 10 and are being processed as in person. The patient has a $0 copay for telehealth and $75 for in person. These claims should be processed as telehealth with no copay. All previous claims for this patient were submitted as telehealth with a $0 copay so these should be the same. Member number C06238577 DOS 9/7/23 and 9/29/23 My tax ID **********

      Business Response

      Date: 10/30/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the complainant.   

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************************


      Sincerely, 

      **************
      Executive Consultant, Consumer Affairs

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been able to log into my united health account for a month now! After two weeks, I finally had it resolved after much wasted time going back and forth with customer service. It was randomly fixed for a day or two and now I once again cant get in. This is supposedly a tech issue and it prevents me from seeing any of my claims and is extremely frustrating. I pay my premiums and I cant even get into my own account. This needs to be fixed once and for all immediately.

      Business Response

      Date: 10/20/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************
      Sincerely,

      **************
      Executive Consultant, Consumer Affairs

    • Initial Complaint

      Date:10/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, on Oct 18 2023, I received an email from ******** about my health plan "disenrollment". I did not authorize my own death in this manner. I also was unable to find any notice in my ***/*** government account about my disenrollment. Due to UHG/UHC's prior, if not ongoing murderous behavior against me, in their support of Obot A Obot, a UHG/UHC provider who threatened to have me killed for money/money-like benefits, I am led to believe that UHG/UHC is responsible for an attempt to have me disenrolled from ** marketplace health care coverage, if they haven't succeeded already. If they are not, they should clear their name in a clear statement to me that is not on the telephone, as UHG has used telephone calls to wear out my jaw joint and cause me immense pain, by using their knowledge of my TMJ dysfunction against me.

      Business Response

      Date: 10/30/2023

      UnitedHealthcare has responded directly to the member regarding the specific concerns detailed in this complaint on 10/19/2023. We thank you for providing us with the opportunity to address this concern.

      Sincerely,

      ****************

      Customer Answer

      Date: 10/31/2023

       I am rejecting this response because:

      UnitedHealthcare has cost me $1500.00 in their continued refusal of cooperation in obtaining PRP injections. I have had to pay for them myself amidst my worsening condition. UHG must reimburse to me $1500.00 immediately. UHG must immediately provide to me a provider under which HA (Hyaluronic Acid) injections for at least any single side of my jaw are covered.   

       Thirdly, UHG has sent to me a new member card to "welcome" me to a new plan wherein I have higher fees compared to my earlier plan which is either addressed ********** or "UHCommunityPlan of NY". This suggests UHG is responsible for the unwarranted changes in my plan. Based upon my income level I would, at worst, only be forcibly placed in Essential Plan 4. It is most accurate, however, that I remain in ******** and also not be changed from it without much further advance notice. Therefore UHG must immediately change me back to ********, or, at worst, Essential Plan 4, as I am less likely to challenge a plan change if I am forcibly changed to Essential P4 even I am eligible and/or *********** a better plan.

      Business Response

      Date: 11/02/2023

      UnitedHealthcare has responded directly to the member regarding the specific concerns detailed in this complaint on 10/5/2023 and 10/19/2023. We thank you for providing us with the opportunity to address this concern.

      Sincerely,
      ****************

      Customer Answer

      Date: 11/02/2023

       I am rejecting this response because:

      UHG has cost me $1500 in their continued refusal of cooperation in obtaining PRP injections. I have had to pay for then myself amidst my worsening condition. UHG must reimburse me $1500 immediately. UHG must also provide to me a provider under which HA (Hyaluronic A.) injections for at least any single side of my jaw are covered. 

       

      Thirdly, UHG has sent to me a new member card to "welcome" me to a new plan wherein I have higher fees compared to my earlier plan which is either addressed ********** or "UHCP of NY". This suggests UHG is responsible for the unwarranted changed in my plan. UHG must immediately change me back to ******** or, at worst Essential P4, as I am less likely to challenge UHG/UHC is they place me in P4 even though I may be eligible for and *********** a better plan.

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