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Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnitedHealth Group has 524 locations, listed below.

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    Customer Complaints Summary

    • 2,824 total complaints in the last 3 years.
    • 1,074 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UMR is refusing to cover basic health related things like anesthesiology and radiology care.

      Business Response

      Date: 07/15/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments, please feel free call UMR during normal business hours.

    • Initial Complaint

      Date:07/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United Healthcare has not reimbursed my family for our insurance claims for our son for over 14 months. Our son has sensory, self-regulation, dysgraphia and more...we also suspected Level 1 Autism last year. We have been paying out-of-pocket, but meet our deductible every year. He has been seeing the same Speech Therapist and Occupational Therapist for three years. Nothing had changed on our end, but we discovered that UHC was not paying our bills. There have been a PLETHORA of issues:1) Our alleged "Family Representative" did not respond to calls, emailed etc.2) We were conjunctly bounced t other departments.3) UHC denied the claims asking for "progress note" from each provider.4) UHC continued to reject the therapists progress notes saying that it was missing information, but WOULD NOT provide a template for what they needed.5) UHC claimed that they "could not find" faxes multiple times, would say that they took **** days to "appear". We would have to call to follow up, only to be told that we should relax because they could not find it.6) Constant cat and mouse game of where to send information, follow up, "not being able to find" faxes, other departments, not being able to speak to a supervisor, not having notes as to WHY.7) They pulled this with TWO therapists, things were resolved a few months ago with one therapist...but they are still messing around with out other one. (She costs over $500 per month)We have not been reimbursed since the summer of 2021 and spend over 500 per month on therapy.

      Business Response

      Date: 07/13/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.


      Sincerely,

      **************
      Consumer Affairs Advocate


      NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed.  It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient,you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender.  Thank you.

    UnitedHealth Group is NOT a BBB Accredited Business.

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