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Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnitedHealth Group has 524 locations, listed below.

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    Customer Complaints Summary

    • 2,826 total complaints in the last 3 years.
    • 1,068 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched to United Healthcare for my ******** advantage coverage this past open enrollment period. when I was sent the info to register/login to the *** ******** site, I was not able to log in due to errors saying that I did not have coverage. I called on January 1 and was given a ticket number (1/1/2025 INC40864977) I did not hear back from them so I called again about a week later. I was not provided with any ************** of the next times I called someone was able to correct the error and give me access.after that, the next time I logged in I was seeing someone else's information WHICH IS CLEARLY A HIPPA VIOLATION!!!! I was given another ticket number, and told it would be corrected by 30 Jan. it was NOT corrected. I have been calling *** every week, sometimes twice a week to get this corrected. They never have. All the did was disable my account. So, for two months I have been trying to get access to the *** portal for healthcare coverage info, and still am not able to.I have been given at least three ticket numbers:Every time I call, I get the same run around. I get passed from one tech to another; someone promises to call me back; no one every does and I still do not have access to my *** healthcare portal ticket numbers 1/1/2025 INC40864977 1/5/2025 INC40913608 1/10/2025 INC41020285

      Business Response

      Date: 03/03/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you (BETTER BUSINESS BUREAU) regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 


      Sincerely,

      ***** *.

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have waited four years for a dental reimbursement and they have had me send dozens of records for everything under the sun, wasting my time and money. I have recorded phone calls admitting that I was covered for the reimbursement yet they say I wasnt and this is after they can not find any other reason to deny me. I have ALL-correspondence and hours worth of recorded calls, I have done my part and followed up every step of the way. Upon each follow up, Im ignored again and get a different adjuster. Moving forward, I have no choice but to file against every adjusters license and against *** as a whole. There are serious ethics issues with this company and instead of giving me my $2400 back, I am forced to seek legal representation (very costly) and the adjusters are going to have an ethics violation that can compromise their ability to work in the industry and will have this complaint that follows them, leaving them at a disadvantage. This must be stopped.

      Business Response

      Date: 02/26/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:02/25/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against *** regarding their consistently poor customer service and inability to provide accurate information related to Benefits and Eligibility and Claims inquiries. Over the past month, I have encountered the following issues that have significantly hindered our operations:Invalid Information Provided:Representatives repeatedly provide conflicting and inaccurate details about my claim status. This misinformation has caused unnecessary delays and confusion, undermining my confidence in the company's ability to manage patient accounts correctly.Constant Department Transfers:Every time I contact customer service, I am transferred from one department to another without any resolution. This circuitous process has not only wasted my time but has also resulted in me having to explain my situation repeatedly without any meaningful progress.Inconsistent Representatives and Lack of Problem-Solving:I have spoken with several customer service representatives whose performance varies dramatically. Many appear ill-prepared and display little to no problem-solving skills, often failing to address or escalate my concerns appropriately. Their inability to offer concrete solutions further exacerbates the issue.Poor Management Oversight:The recurring issues and evident disorganization within the customer service department point to significant shortcomings in management. There seems to be little oversight or accountability for ensuring that staff are adequately trained to provide accurate information and efficient service.These problems have created a frustrating experience and have directly impacted my ability to manage my healthcare benefits. I request that the BBB investigate these issues and help facilitate a resolution with ***.

      Business Response

      Date: 02/25/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A prior authorization for a medication was done for a patient. He met the ******** Part D criteria. Notes were attached to the PA. The PA was denied because UHC/******* stated that he didn't meet the criteria. An appeal was started, again sending in the required documentation showing that the patient did indeed meet the criteria. The appeal was denied because ***/******* again stated that he didn't meet criteria, one of them being that the patient had to have a history of a myocardial infarct. As noted in the notes and the letter from his PCP, the patient had an MI in 2019 with subsequent heart surgery. So, now, in a delay of care, I have to do an external review with a separate company. This should have never been delayed and they use these tactics to get the patient to give up. I am this patient's RN advocate and I don't give up when I know it is justified. These insurance companies need to be held accountable for their unprofessional tactics and hiring of anyone off the street to deny a claim or prior auth.

      Business Response

      Date: 02/25/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is t health its monetary problem with AARP Supplemental.Since March of 2024 **** Supplemental has stated Im not paying the notices I started paying since becoming a member in 2016 with no problem.First excuse in March 2024 was that the address Ive been using since I started online payment with my bank was NOW not the ** O. Box ******, **********, ** but some other address in ********** now its back to ***********The madness has continued as I pay my bills ahead of time instead of the first of the month for AARP *************** this point Im not sure what the true payment is anymore because every bill is different, which I pay, then when I call they give me a different amount.Its runs from over $400 to what I was told in December of 2024 a payment of $**.20 would solve whatever their problem was but the original bill showed and I paid $366.57.The November 2024 payment in the bill received from **** Supp was $212.48.The December 2024 payment in the bill received from **** Supp was $366.67.The January 2025 payment was for $268.86 But I had to call and was told that an extra #**.20 would settle all and IT DIDNT as my new bill for March 2025 is NOW $222.38 with a past due amount (!) of $******** also filing. Complaint with the Attorney General for Maryland because this has become a monthly nightmare.

      Business Response

      Date: 02/19/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you (Better Business Bureau) regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 


      Sincerely,
      ***** *.

    • Initial Complaint

      Date:02/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hope all is well. The reason for my complaint is I never received my $50 gift card for ******* rewards for my daughter going to the doctor. I filled out and mailed the rewards document for the $50 ******* gift card the second week of December and I have not received the gift card. It seems the reward document got lost in the mail.

      Business Response

      Date: 02/17/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company told me I couldn't add my brother to insurance and then add him so when I look at my premium they telling me that he was added i told them no i do not want him in my insurance because he has his own insurance now. They told me that it was canceled and all the money they charged me was going to be returned they lied I never received any of the money back and are changing for services to me when my brother has his own insurance. These people know how to do wrong and take from their memebers but this isn't gonna stay here I'm going to to report them to every government agency!

      Business Response

      Date: 02/11/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,This is my second complaint since joining United Health Care (UHC) effective Jan. 1, 2025. My eye doctor needed a referral from my primary physician for an upcoming appointment with them. They contacted me today, 2/10/25 to inform me that *** did not have a primary doctor listed for me and I needed to call them. I called *** and was told they had a doctor listed that was in *********. I've never seen a doctor in *********. I let her know I listed my primary doctor on my enrollment application and asked why the information wasn't in my profile. She didn't know. I gave her my primary care doctors name, phone and address (the same doctor I had listed on enrollment application back in December 2024). She then told me that would be effective 3/1/2025. So, if I had to see him before then it wouldn't be covered. My primary doctor should have been listed effective 1/1/2025. So, if I'd seen my primary doctor between 1/1/2025 and 3/1/2025 the claim would have been denied because *** had the wrong doctor listed as my primary physician. I asked to speak to a supervisor and she said it would be a very very long wait as their call volume was higher than normal. I had already been on the phone for over 30 minutes.

      Business Response

      Date: 02/21/2025

      The matter has been resolved directly with our consumer as of February 18, 2025.

    • Initial Complaint

      Date:02/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The otc program will not pay my utilities as they promise breach of contract called attorney to discuss possible law suit breach of contract. Each month another reason to cancel my utility payment. Every month the same excuses to cancel my payment quickly becoming a huge joke

      Business Response

      Date: 02/07/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee and the resolution will be sent in writing. I have attached the appropriate authorization form for the member to complete if they would like a copy of the resolution shared with the BBB.

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
      Sincerely,

      ***** C, 

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United Healthcare stated they send money to my bank on 1/30/2025. My bank has no proof of this. This company is incompetent and I want my money.

      Business Response

      Date: 02/06/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    UnitedHealth Group is NOT a BBB Accredited Business.

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