Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

UnitedHealth Group has 524 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  UnitedHealth Group

  9900 Bren Rd E Mn008-T-615 Consumer Affairs Minnetonka, MN 55343-4402

• 

  UnitedHealth Group

  9705 Data Park Hopkins, MN 55343-9119

• 

  UnitedHealth Group

  PO Box 1459 Minneapolis, MN 55440-1459

• 

  UnitedHealth Group

  13625 Technology Dr Eden Prairie, MN 55344-2252

• 

  United Health Group

  450 Columbus Blvd Hartford Service Center Hartford, CT 06103-1801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Position was advertised as remote, but is hybrid. Leadership is non-negotiable.

  Business Response

  Date: 04/27/2023

  UnitedHealthcare has not been able to identify the complainant. We have sent an email for additional information. Once the requested information is received, we will gladly review and provide assistance. Complainant responded to disregard as the issue was resolved.

  Customer Answer

  Date: 04/27/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29 2023 I was diagnosed with Atrial Fibrilation and was prescribed Diltiazem. I asked my dotor** office to have the prescription filled with Optium Rx, the online pharmacy for my insurance provider, United Health Care. I checked the status of my order yesterday and saw that they needed to hear from my doctor. I called to find out what the problem was and was told that there was a potential interaction between the Diltiazem and another medication I take, simvastatin. I called my doctor ** office and they said that they knew of the potential for interaction, but therre was no problem in my case and the Diltiazem medication should be filled. I relayed this information to Optum RX and was told that the Diltizem was shipped, to arrive by 4/28. I checked the shipment status today and saw that the prescription was under review. I called Optum Rx and asked why, and they said that they needed to talk to the docto. When I reminded them that I had called the doctor and relayed his response to Optum RX, thes said they would call the doctor. I explained that my supply of ********* runs out at 12 pm Saturday and I need to have the refill by then, but they didnt seem to care. When I tried to fill the prescription at CVS where it was origininally filled, I was told that the insurance had been charged for it and it wouldnt be available from them until June. My problem is, WHY charge for a medication that *** have an interaction>? What I want is either my Diltiazem by 4/27 so I can have an uninterupted supply or they release their charge to my insurance so I can fill the Diltiazem prescrtiption at CVS by Friday.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my son's behalf, A prior authorization was sent for the Cubby Bed (safety bed) on April 17th, 2023. He was denied in February after months of waiting because the safety bed did not have locks or a way to keep him in according to United Health. The prior authorization was denied in less than a day and the information submitted was not looked at or even read. The submitted code and paperwork was for a safety bed due to his medical needs of Autism and him being a danger to himself and breaking ******************* less than a year (metal, wood, and plastic). They denied him for a standard hospital bed and said it was due to him having no heart conditions. He was denied for a bed that was not ordered. I called and they were rude and I was told that I don't have rights to know anything. I talked to two people to get a appeal started. The First **** said she filed an appeal but after I called again and talked to the supervisor, he said the previous women didn't file an appeal on my behalf and put that I didn't want to appeal. I appeal supposedly with the supervisor but he was extremely rude and I don't think it was actually filed. This is fraudulent, discriminatory, and negligence just because an insurance company does not want to pay for medically necessary equipment for a four year old child.

  Business Response

  Date: 05/01/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Healthcare provides an Over the Counter supplies benefit through FirstLine Benefits ************. A quarterly amount of $50.00 is credited to my UCard which allows me to purchase bladder control pads their catalog. I placed an order on 1/19/2023 for visine and bladder pads. I received the visine but not the pads. I called on 2/6/23 and spoke to ****, he stated the pads where on a truck in AL that was broken down and I would have to wait. I called on 3/13/23 and was told they will be shipped on 3/17/23. I called again on 3/23/23 and they stated the pads were no longer in stock and I would have to wait **** days for delivery. I called again on 3/30/23 and advised I still didn't receive the pads. I was informed I had to wait as their system showed they were sent and a new ticket could not be re-issued. They stated ***** had the package and provided me the tracking and phone number. I called *****, they stated they only received the request for the shipping label, but the package never arrive from United Heathcare to ship. I called back to United Heathcare and advised what ***** said. They said they could not help me and didn't allow me to speak to anyone else and disconnected the call. My daughter and myself called on 4/423 and the call was escalated. We were informed a merger was completed and it was a system "typo" issue. The order was inputted as received entirely instead of partial (as I received only the visine). We were advised a resolution would be in place and to wait additional 5 days. We were told to called back to ************ if not resolved. We were also provided the resource, ********** ************ to call to file compliant. We were transferred to their formal compliant department at United Heathcare. We completed a compliant on the phone. We called again today (4/24/23) to escalation group ************ advising pads still have not been received. We were informed the issue has been escalated, however no resolution. They were unwilling to credit the difference of the money back on the UCard so that I could purchase the items myself. They advised I would receive a call within 3-5 days for resolution. They also advised the number will come across as "Spam" so to be sure to answer all of those calls within the next 5 days. I am not comfortable with this option. They advised if the call is missed, I would have to call United Healthcare again for the 3-5 day waiting on a return call process to start again. This is a service that is offers to seniors to assistance with medical/health items they need through United Heathcare. The monthly insurance premium I pay includes this service. I don't understand why after almost 5 months they have not resolved this issue. I had to spend my personal money instead of the alotted money provided by United Healthcare to purchase the bladder control pads. Thank God I have the ability to go to ******* and purchase these items. I am sure I am not the only person this situation is affecting; some of those people may not be as mobile as me. Please help resolve this issue.

  Business Response

  Date: 04/25/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:04/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I faxed a release of medical request form on 03/30/2023. On 04/04/2023 I contacted the records department at ************ and verified that my faxed in release of medical request form was received. On 04/10/2023 I contacted the records department to check on the status of my medical records and I left a voice mail. On 04/18/2023 I called and the receptionist took down my information and said she would pass it along to the person working on my medical request. It's been longer than 15 business days and I have had no updates on my medical request form, and no one seems to know when I will receive my medical records. My next step after this is to file a complaint with the ** Department of Health and ***** Services for denial of my medical records in a timely manner.

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:
  
  This letter is to inform you that *************************** Clinic **** (Corporate) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/24/2023 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:04/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with United H3133383135**34373632Hcare. They have sent me 2 cards. I got a card in January and it never works and it&#**;s supposed to work at ******** Nothing is working, they give me the runaround. I asked to talk to a manager or supervisor, they never give me a manager or supervisor and they sent me another card in the mail with the same number on it. The card just doesn&#**;t work. ******* has told me that other elderly people have come in to get groceries and I got $168 worth because the card would not work again. I want to know why I&#**;m not receiving my benefits and all the money due to me since ***.

  Business Response

  Date: 04/26/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Health has made it completely impossible to avoid surprise billing in fact that's all i get. They refuse to answer their phones and IF they call you back it's to say they are too busy but will not forget you and will call you back. They never call back and they have no intention to ever call or ever give answers to questions except to say pay pay pay pay pay. Things were suppose to get better with ******** but instead it's far worse the insurance companies know their bribing of our politicians leaves them immune to both the law and complaints.

  Business Response

  Date: 04/24/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

  Sincerely,

  ******************

  Customer Answer

  Date: 04/25/2023

   I am rejecting this response because:
  
  They as always have done nothing and will do nothing hence my complaint in the first place. Privacy has nothing to do with the act of doing nothing.
  

  Business Response

  Date: 04/26/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. We are reviewing this matter and will be responding with written outcome directly to the enrollee regarding the issues. 

  Sincerely,

  ******************

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to reach out to UHC multiple times to assist with multiple problems. 1. I am a provider for ********************************* ID#********* DOB 05/25/1952 for personal care that pays $12.25 per day.2. I am receiving 1099's for claims and I never received the claim payment.3. I need to know if UHC will continue to cover ***** for ********* if not I need a letter that states UHC does not provide ******** in order for me to access ******** through the state.4. What if anything will UHC provide for ***** and how do I submit the claim information?5. What is the correct number to call? All of the representatives say they can see the account but do not have access. Who has access? What is that phone number?

  Business Response

  Date: 05/02/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond to the Better Business Bureau. Since your letter provided a copy of the providers correspondence and/or a description of the issue, we will be responding directly to the provider. 
  .
  Sincerely,
  ****************** 

• Initial Complaint

  Date:04/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of the ****************** of *********** and through our health insurance with United Health Grooup I do not haved any deductables to meet. I have 5 claims for reimbursement in with ********************* with UHG as my point of contact. The earliest claim is date 01/03/2023 and the next is 02/22/2023. There website shows these twoas having been processed. My claims are usually for $150.00 each of which I should get paid $150.00 but they usually only reimburse me for $149.00, nowthey are trying to reimburse me for $145.00 +/-.A year ago they tried this on me by only paying back about $100.00 or less until I got my Union involved and started sednding emails to ***************************, CEO of UHG.I am retired and suffer from MDD and PTSD and my Therapist does not accept insurance payment because she has been burned before so I am forced to pay cash, $150.00 each visit, and I cannot afford to be $450.00 to $600.00 becausethey keep trying to line their pockets. I think as of 4-19-2023 I am out $600.00 and can no longer afford tosee my therapist of get my medication. If needed I can send copies of my claims to back my statements up. In writing this Iam not at my desktop computer where my records are. Please help me. *************************

  Business Response

  Date: 04/24/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I replied to an online questionnaire when I was seeking health insurance. I was immediately met with a barrage of calls and texts. I purchased insurance through the marketplace so did not need to speak with them. I expressed this but they continue to call and text, sometimes over twenty times a day. The text and messages were even threatening, telling me to "call now" or " I'm sorry if you are getting blown up with calls from other agents. I can help slow those calls down (if you talk to me). I clearly stated in text and on the phone that they are to stop contacting me immediately, but this has made no difference. They are now interfering with my quality of life and peace. If I had the money to hire a lawyer, I would.

  Business Response

  Date: 05/01/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
  Sincerely,
  
  ****************