Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,824 total complaints in the last 3 years.
1,074 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello ill start from the beginning , I was rear-ended in ******* ** long story short I got a settlement which I later found out that a lein was asserted to the settlement even though my car insurance progressive paid ****** dollars of a ****** dollar bill. The remaining balance was paid by my ********************************* named united health care . They contracted optum to enforce this and assert this lein on my funds . To this day they will not answer the phone ,email, call after call to resolve this matter since the lein was asserted on the 20th of March. My attorney says this subrogation process is very quick and shouldn't take more time than a day to find out what if any I owe them. I have called atleast 23 times in the last week and sent numerous emails and I keep getting the same generic answer " nobody is actually assigned to the case because it was a zero balance owed" but instead of faxing a final ammount owed letter to my lawyer they say they can't and they don't understand what's going on. They took the liberty of filing a lein on my money knowing I didn't owe them anything and has been tied up for over a month at this point and I shouldn't be having to deal with this nightmare. I'm about to lose my home and I need this money to stop foreclosure proceedings. This company has failed in numerous ways to do its job and remedy things in a timely manner and somone needs to be held accountable. I didn't ask them to put a false lein against my funds that was there decision and now they can't even figure out how to fax a zero statement letter. The supervisors will not answer phones or emails and you can only speak with the customer service. This is an atrocity.
Business Response
Date: 06/22/2023
Resolution: Optum investigated this matter under file ********. A response was sent to the members attorney on May 14, 2023, via facsimile notifying the attorney of the matter and confirming no claims have been paid. The member should discuss the matter with his attorney should he have further questions.

Our file is now closed.
Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting a complaint against United Health Care asking that they correct the processing of 4 dental claims for my daughter *********************** (date of birth 07/29/2017).1) The *** plan claim with code D9310, claim number ************, for date of service 05/05/22, that was created on 03/31/23.2) The *** plan claim, claim number ************, for date of service 07/28/22 with ************************** 3) The *** 20 plan claim, claim number ************, for date of service 07/28/22 with ************************** 4) Please process the corrected *** plan odontoplasty claim, ************, for date of service 07/28/22, through the *** 20 plan as well.
Business Response
Date: 04/14/2023
Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
Sincerely,

**************
Customer Answer
Date: 04/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:04/11/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, UHC is making it impossible for me to handle my children's medical needs by refusing to speak with me, the children's sole legal guardian, because the father is the insured on the policy and not the mother. My children have extensive behavioral needs to manage their ADHD and various learning disabilities and the inability to talk to their insurer makes it impossible for me to obtain care and resolve various billing issues we encounter UHC will not consider the custody agreement granting me these privileges. The relationship with the children's father is extremely volatile and he will not cooperate with their medical care and UHC is quoting HIPAA in refusal Decision-Making (Legal Custody):The parents agree that Mother will have sole, legal custody of the minor children. All major decisions concerning education and non-emergency medical and dental treatment of the minor children will be made by Mother who will inform the Father in a timely manner.The parties shall have full and complete access to the school/day care, dental and medical records of the minor children and each Parent shall be responsible to obtain copies of such records and reports on his or her own accord. Each shall have the right to converse with the medical providers, dentists, counselors,teachers and other school/day care personnel and any other individual directly related to the well-being of the children. The parties shall timely advise each other of the childrens grades, progress in school, health and welfare.4. Each parent shall have the right to authorize medical treatment for the minor children. Each Parent shall keep the other informed of the general health and well-being of the minor children, to include illnesses, medical treatments, and appointments. To that end and to the extent possible, the parents agree to use in-network physicians and dental providers. In the event In-Network providers are not available, they will decide the Out-of-Network physician by mutual consent.
Business Response
Date: 04/12/2023
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ***********************.

Sincerely,

********************
Consumer Affairs Advocate
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********************************* Date of first visit: 1/18/23 Visit was for a cracked tooth. The doctor recommended a root canal an crown. The procedure was performed horribly. No regard for my discomfort and pain. The doctor was rough and rude. The impression for the crown was done, but upon delivery, it did not fit correctly. The doctor and assistant shaved the crown down beyond the normal to make it fit. I still am suffering from pain with an ill-fitting crown. They continue to take money from my account after I complained of their services, but have not been able to contact the insurance plan to complain. My insurance has paid the cost of a root canal, crown and gingivectomy. I've paid out of pocket: $257.00 I am requesting a refund due to deplorable workmanship, still existence of pain, and horrible service and substandard care.
Business Response
Date: 04/21/2023
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

Should you have any questions or comments, please feel free to call **** can be reached during normal business hours at *****************************.

Sincerely,

****************
Customer Answer
Date: 04/21/2023
I am rejecting this response because:
I have. not heard from the office

Business Response
Date: 04/25/2023
UnitedHealthcare responded directly to the member regarding the specific concerns detailed in this complaint on April 24, 2023. We apologize for the delay. We had to leave a voice message at the time with our contact information. We thank you for providing us with the opportunity to address this concern.

We encourage the complainant to contact **************, the Customer Specialist who left the message during normal business hours on ************.

Sincerely,
****************
Initial Complaint
Date:04/11/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company never wants to pay claims, prior authorization will have representative dispersing false inaccurate information. Every time you call you will be connected to some on in *************** who has zero clue. Why is insurance and personal information being dispensed to foreign call centers. This company should be shut down.
Business Response
Date: 04/12/2023
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

Should you have any questions or comments, please feel free to call UMR during normal business hours.
Customer Answer
Date: 04/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:04/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
United Healthcare has a federal form on file that is signed by my one of my previous healthcare providers. This form keeps me on my mother's health insurance. I have called united healthcare multiple times and have asked them to send me a copy of that signed form and I have yet to receive that form
Business Response
Date: 04/12/2023
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ***********************.

Sincerely,

********************
Consumer Affairs Advocate
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
US Health Group United Healthcare ** underwritten by Freedom Life Insurance Company of ******* ********************* Agent Insured: ***************************** Effective 09/15/2022 Obtained ins 9-15-22. My husband was told that this was a regular *******, full med coverage 2 mil dollar cap. He was led to believe that this plan would cover all medical. 2/16/23 **** hospital bills totaling over $25,000 that was not paid, except for a payment of$1,650.00 and $400. We were left with over ****** in medbills to pay. *** told my husband he would check into it and get back with us, no call.3/3/23 I sent all the bills to *** via text told him if he could get me some answers this morning. *** said ok thank you. I will get on this today No word . .On 3/4/23 I again sent the hospital bill we never heard a word O3/9/23 I sent *** a text and asked him what did he find out about our bills?No response On 3/10/23 I sent a text saying I would appreciate a call or reply text. I said we owe over $****** in medical bills and need answers! He responded and said he would call shortly. This was at 1:55pm On 3/10/23 4:31pm I text him again and said what time were you thinking? no responseAt 3/10/23 5:47 I called him several times as he had been ignoring our calls and texts for over 3 weeks. He text me and was upset as I called him several times, he said he was on a phone call and would call soon. I told him I knew I had called him several times but he kept lying to me saying he would call me back and I thought maybe he had forgot and was confused. I told him we have gone weeks without an answer. He didnt return my call.3/17/23 I called his boss **** He assured me he would have *** contact me that day. ******* 3/21/23 *** called and told me that **** had told him to call, I told him we needed him to find out why these bills werent paid, he assured me that he would check into it and call me back today, ******************************** ************
Business Response
Date: 04/14/2023
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

Should you have any questions or comments, please feel free call US Health Group during normal business hours.
Customer Answer
Date: 04/19/2023
I am rejecting this response because:

This company continues to take advantage of people. They sold my husband what they told him was health insurance, he was admitted to the hospital with over ****** dollars in medical bills and they paid less than $2,000 of this bill, leaving us with over S20,000 in medical bills. They mislead my husband making him think he had health insurance. I have researched this company and they continue to do this to many people. They lie to get you to buy the insurance and they prey on people so they can get their commission on sales. They should be honest and tell people if you go in the hospital we are only going to pay a very little amount. It is sad that you can't trust people and now we have all these medical bills because they took advantage of my husband. Things should have been explained, instead of pushing off a product on him that wasn't worth the premium. Had it been explained he never would have purchased this. These guys are slick salesman, I have researched this company its all about sales and numbers. They brag on their sales numbers if you look at their ******** pages. Very sad
Business Response
Date: 04/20/2023
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant. We thank you for providing us with the opportunity to address this concern.
Should the complainant have additional questions or comments after receiving our response, please kindly request the complainant contact US Health Group during normal business hours.
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In early February 2023, I contacted AARP/United Health Care. I was receiving bills from ******************************* Hospital for the Supplemental Insurance Company's responsibility to pay. I have contacted ********* ********; and UHC numerous times during the past two months! I have spent hours and hours on the phone waiting; talking; taking notes to try and resolve!I have been told the problem is "United Health Care's parameters for accepting automatic cross over from ******** excludes Part A claims." I pay extremely high premiums for this Supplement F plan.It has now been suggested that I fax a copy of ********'s EOB to UHC for payment!I have been speaking with "*********" in the claims department.She has been helpful, but she is unable to get this paid for me.Again, IT IS NOT MY RESPONSIBILITY TO GET THIS PAID!WHY ARE YOU REJECTING CLAIMS FROM ******** FOR PART A?THIS IS UNACCEPTABLE -- I WANT ACTION ASAP!I was unaware there is a "time period" for claims to be paid!It's not my fault your system has rejected this from ********!It is not my responsibility to pay this claim.Someone needs to take care of this ASAP!!!
Business Response
Date: 04/06/2023
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Customer Answer
Date: 04/07/2023
I am rejecting this response because:

I have tried since early February 2023 to get United Health Care to pay their portion of the claim in question! ******** paid their portion; only supplemental insurance company is unpaid. I have had numerous harassing letters; emails; texts; and notices on my Beaumont/Corewell Health Portal informing me of my outstanding bill of $274.86! I have pages and pages of notes talking with ********; United Health Care; and Beaumont!
******** has told me several times: UNITED HEALTH CARE REJECTED THE "AUTOMATIC CROSS OVER" OF THIS CLAIM BECAUSE IT WAS A PART A CLAIM! UNITED HEALTH CARE'S PARAMETERS DO NOT ALLOW PART A CLAIMS TO BE SENT; AUTO CROSS OVER; ARE REJECTED!
With the amount of money I pay UHC in premiums, they should be accepting all claims!
They are now telling me "there is a time limit for this to be paid......" I never knew this; was completely unaware of a time limit!
They also want me to FAX ********'s summary of this claim to them. Yesterday, *************************** (United Health Care Representative) asked if I could get the claim off my ******** portal. I informed her I had tried to do that the night before. I tried printing it. It was 16 pages -- I ran out of ink for printer! I also told her....."then it would cost me $16.00 to fax...it's $1.00 per page." Why am I doing Faith's job? I am the patient!
United Health Care needs to resolve this ASAP/IMMEDIATELTY! I think they want the time limit to expire so they do not have to pay this claim!
NO EXCUSE FOR THE PATIENT/CUSTOMER TO HAVE TO BE INVOLVED IN RESOLVING THEIR MESS!
I WANT SOMEONE AS HIGH UP ON THE CORPORATE LADDER AT UNITED HEALTH CARE TO ADDRESS THIS PROBLEM IMMEDIATELY.
Thank you BBB for allowing me to respond.
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Can not get a live person at care Mount medical at ************ to provide me with an appointment with **************************. I've been on hold for 2 hours each day for the past 5 business days. I went to their online site and it says I am unable to make an appointment and must call their phone number.
Business Response
Date: 04/06/2023
April 6, 2023,

To Whom It May ******************* to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.

Sincerely,

Consumer Advocate

NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use,dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error,please securely destroy it and immediately notify the sender. Thank you.
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We switched over to UMR Jan 2023. I have 2 kids that are on an ongoing specialty medication. From the very first month, UMR refused to pay because they are saying my kids names don't match what they have in their system. Not just one kid, ALL 4 of my kids. They won't even pay for wellness visits. I have called UMR, I've had the HR department call, and the pharmacy has even tried to get this resolved to no avail. Basically, we are paying every month for insurance that won't pay. This should be illegal. We're paying for services that we're not receiving. 2 of my children have gone without their medication (cold turkey) for the last 4 months because of a technicality. I'm very disappointed and feel like a file in their system rather than a real person. I will never use this company again. They do not put their customers first and have completely disregarded my children's health. Shame on you!
Business Response
Date: 04/06/2023

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************ ext 608933.

Sincerely,

Tan F.

Consumer Affairs Advocate

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

UnitedHealth Group

UnitedHealth Group

UnitedHealth Group

UnitedHealth Group

United Health Group

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

UnitedHealth Group is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

UnitedHealth Group is NOT a BBB Accredited Business.