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Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnitedHealth Group has 524 locations, listed below.

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    Customer Complaints Summary

    • 2,833 total complaints in the last 3 years.
    • 1,074 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United Health makes it impossible to find care givers within their system. They themselves are unable to do a satisfactory search due to zip code tyranny. In other words there system IF you can access it will ONLY use a zip code and when that happens it eliminates all other providers near by.No one can pick up a phone anymore and IF they do the names they themselves give out as to providers within their own network do NOT take their insurance due to some weird deal with ******** and a certified social worker. Either way I'm constantly denied coverage that I am entitled to and there is no one to complain to.

      Business Response

      Date: 12/06/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Customer Answer

      Date: 12/06/2022

       I am rejecting this response because:


      Declaring "privacy issues" changes the subject. United Health refuses to fix their internal search criteria which simply does not work and they have admitted as much and that has NOTHING to do with privacy.

    • Initial Complaint

      Date:12/01/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United Healthcare offers a ***** Occult Blood Test (FOBT) kit to it's members to check for the presence of blood in the stool as an indicator of colon cancer. I requested a kit for my husband, who is also a member, on July 28, 2022. They said I should allow 30 days for receipt. I called them on September 6 as it had not arrived. They said to wait a little longer. I called again on October 4 and was told it was in the mail. On October 10 they said it should be here by October 19. On October 31 they reordered it and was told I would again have to wait 30 days for it to arrive. On October 31 and November 21 I called the escalation team and received no response. Kit still has not arrived. On November 23, they reordered the kit one more time. They said they could not expedite it and I would have to wait another 30 days. I then called BioIQ, the company that supplies the kits for United Healthcare, and they said I would have to continue to follow-up with United Healthcare. As of December 1, the kit still has not arrived.This same thing happened in 2021 when I ordered a kit for myself. I ordered it in July and didn't receive it until January of 2022.

      Business Response

      Date: 12/01/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.  

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.
      Sincerely,

      **********************


    • Initial Complaint

      Date:11/29/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of, November 1,2023 united health care group has refused to authorize my orthotics for **** podiatry department.I've been wearing orthotics for walking for over 10/ten years **** have given them medical proof without them. I cannot walk. they're still refusing to authorize the orthotics I can't walk at this point, please help me to get my orthotics.

      Business Response

      Date: 11/30/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Sincerely,

      ******************

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov 15, 2022 do not recognize amount8.67 on cc.will not answer phone to ask about

      Business Response

      Date: 12/02/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Sincerely,
      ******************

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this is the 2nd time this has happened ..... today i had a doctor visit to get my tooth pulled but the driver never came i first called customer service to ask how long until he comes then i was told 20 to 30 mins he never came and i missed my doctor visit . now i have to wait a week in pain . then i called him on his cell to ask why he never came to get me and he said your company double booked him and wanted him to go pick up someone else so i called the transportaion number back they told me they had no record of them changing his ride info so its a he said she said ..... this has made the 2nd driver that told me your company dont want to hire a lyft or urber you would rather hire a sub contactor to do the rides then you give them too many people to pick up which over books them then they have no time to pick up everyone .... every time the company gets me a urber or Lyft im picked up on time never late but when you hire a sub contractor to pick me up they are late every time or never show up like today please stick to easy things like urber or Lyft your company has billions so please make us customers happy because we are helping you also ...... the driver that never today his name is ************************* ************ ...thank you ! please fix this issue so it dont keep happening

      Business Response

      Date: 11/22/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Sincerely,

      ****************

      Customer Answer

      Date: 11/22/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent me a bill. I asked them politely not to send me anymore of them back two months ago, since I canceled my plan last month. I tore it up, and threw it into the garabage disposal. It is being very disrespectful of my wishes. I do not do business with this company anymore.

      Business Response

      Date: 11/15/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns.  Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.

       

      Thank you,

      ******************

      Customer Answer

      Date: 11/16/2022

       I am rejecting this response because:I did not want any contact from the business


    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom: *************************** age 95 DOB 07/21/1927 Me : *************************** her daughter durable POA . AARP has POA on file: She was AARP UHC since 2003.January 1 2022 mom ************************* , signed up with Humana PPO ( H62687353) , for some reason AARP UHC was not cancelled and she paid a total of $3363.77 January 1 2022 - November 2022 through auto withdrawals. I recently got involved with her finances as she is no longer able to, this is how I discovered the non -cancellation of AARP UHC . I am requesting AARP UHC refund her money from January 1 2022 through November 2022 as this was not her active insurance and it was not used.

      Business Response

      Date: 11/15/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with United Healthcare in August, but my coverage started September 1st. I've called them over 15 times trying to get my otc/food card. First it was, we mailed it just wait 3-6 weeks. Then it was, we can't give you another one because the first one is in the mail. They have told me several different things, but still no card 3 months later. I just called in today and they are telling me the same thing, wait. I haven't even received a Otc book. These people need to be held accountable. I would like to get my otc card.

      Business Response

      Date: 11/15/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

       

      Thank you,

      ******************

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving mail addressed to someone that doesn't live at this address. I have tried calling United ********* about the problem and they say there is nothing they can do until the person on the mailings contacts them about a wrong address. This has been going on for almost a year now. I have been putting Return to Sender labels on the mailings and putting them back in the mail. Saturday 11/12/2022 I received yet another one. I imagine since the person with the wrong address has not contacted Untied Healthcare, this is probably a ******** scam. I have tried contacting ******** and they say there is nothing they can do about it. I have filed a mail fraud case with the **** and am awaiting a response. The person listed on the mailing is Khaokeo Keomahavong. I do not know this person and they have never lived at my address since I am the original owner of the property. The address in question is ************************************************************************.

      Business Response

      Date: 11/14/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Sincerely,

      ****************

      Customer Answer

      Date: 11/14/2022

       I am rejecting this response because:
      How do you propose to contact the enrollee directly when they are using my address? This is my whole issue. For about a year I have been receiving mailings from you for this individual that I do not know. Since they have not contacted you about not receiving any mailings from you do you not think this is a case of fraud??? Simply stop sending any mailings to my address, reject any claims from them, and wait for them to respond and give you their correct address. In no way is that violating HIPPA.

      Just stop the mailings!


      Business Response

      Date: 11/21/2022

      UnitedHealthcare has responded directly to the complainant regarding the specific concerns detailed in this complaint on 11/14/2022. We thank you for providing us with the opportunity to address this concern.


      Sincerely,

      ****************

    • Initial Complaint

      Date:11/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 12th I went to my doctor for a physical. The doctor was paid however the lab work was not. I now have a $1,429.06 bill. My husband and his company both paid for this insurance. I have made numerous calls to united healthcare only to be told they havent received a bill. I then call quest to have the bill sent to them again numerous times. I myself sent a copy of the bill and a copy of the insurance card to united health care and also asked for a written reason as to why the bill hasnt been paid. I heard nothing back. I am now receiving bills from quest that they are going to send it to collections.

      Business Response

      Date: 11/14/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the complaint, we will be responding directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ***********************.

      Sincerely,

      **** O
      Consumer Affairs Advocate

      Customer Answer

      Date: 11/15/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    UnitedHealth Group is NOT a BBB Accredited Business.

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