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Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnitedHealth Group has 524 locations, listed below.

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    Customer Complaints Summary

    • 2,826 total complaints in the last 3 years.
    • 1,068 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A claim was mailed in from a post office on July 8, 2022. Their customer service phone message says claims are typically processed within 15 days of receipt.I called to check on the claim status on 7/28/22 -- the rep could not provide any info.I called to check and spoke to a claims manager (******) on 8/15/22 -- she could not provide any info about the claim either and gave me a fax number to resubmit the claim which I did on the same day.I called on 8/23/22 and spoke to claims manager (*****) and he could not provide any info on either the mailed claim or the faxed claim and asked me to call back in a week.I called on 8/30/22 and talked to a rep. ***** almost 2 months and a resubmission, the company can still not tell me if they have even received my claim much less processed it.The purpose of this insurance policy is to supplement out of pocket expenses incurred during hospital stays. By not being able to provide any info and by not processing my claim is a reasonable time frame they are extending the hardship that the insurance is meant to alleviate.

    • Initial Complaint

      Date:08/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about June 15, 2022 United Health Care was informed of my mother's passing on May 27, 2022. On June 6, 2022 her premium of $312.69 was withdrawn from her checking account. I have called several times requesting that her refund to be returned to her estate. Each time I call, a representative says a different story-first it went back to her checking account (no it didn't). Then it was mailed to her ******* address even though her temporary address was in **. Then in another phone call they told me they were mailing it to her ** address and it would arrive shortly. It has been over 8 weeks since they were notified my mother is deceased and they still have not returned the June premium of $312.69. This is unacceptable. You can't keep a premium for a deceased person! Please contact me for the case # and name of the deceased. Thank you.

      Business Response

      Date: 08/26/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

      Customer Answer

      Date: 08/30/2022

       I am rejecting this response because: 

       

      While UnitedHealth Care has recently called me,  I am awaiting the reissue of the refund check. They have agreed to do so. Once  I receive the refund check I  will 

      update my claim and close it out. Until then, the complaint needs to stay open. I will update this complaint as soon as I receive the refund check. Thank you for your assistance. 

    • Initial Complaint

      Date:08/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for uhone short term insurance. Realized it was not a good plan and cancelled my insurance after one month. I paid in full for the policy and told it would take **** business days for me to receive my refund. I called on July 19th it is now August 25th and still no refund!! I told them I would be moving August 18th and they assured me that it would be there in plenty of time. Obviously they lied. I called again today to inquire about where my refund is and what the hold up is. They were not helpful at all and td me they need to now request a stop payment on the check which van take a couple days and then re issue another check which will then take another "**** business days". I asked ig they could expedite the process since it has already taken over 3x the allotted time frame and was met with a big fat NO of course. I asked what the hold up was on my refund, why the ball was dropped and rhe "acting manager, *********, was clueless, not helpful at all and said that she would have to investigate and that would take a long time. Im sorry but im high risk pregnant who now cannot work and make an income so I was depending on that money to pay my rent. Now I will be charged 170 extra for rent and all I can do is sit and wait probably another 30 days to receive my check! The fact that they don't even know why there was a delay is a major red flag to me that this business is not conducting business efficiently or fairly and I want my situation investigated by someone who is actually competent enough to do so! It is absurd for a refund that was supposed to take **** business days is over a month late and no one even knows why. I received a letter for 8/12 saying they were issuing the check which is already over their **** business days that I was suppose to have the check in hand. I want an investigation done on why it is taking so long because either definitely didn't take that long for the money to be removed from my card!

      Business Response

      Date: 08/29/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments,please feel free to contact GoldenRule at ************ during normal business hours.

    • Initial Complaint

      Date:08/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UMR is taking weeks to process claims resulting in late bills.

      Business Response

      Date: 08/24/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments, please feel free call UMR during normal business hours.

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had UMR through my company for the past four years. I have 2 step children who also have health insurance through their father. UMR requires me to update other insurance every year which I do. Every year however I have to fight with UMR to cover bills because they somehow update my insurance but still deny medical billing because of other insurance. I have had medical bills go delinquent because they refuse to or are to incompetent to do their job. I have spoken to supervisors who promise the issue is taken care of along with employees. I have to call for every medical bill after doctors send notices saying the insurance declined to pay. So I waste and hour or two monthly waiting on UMR assistance for every single medical bill I get. If this was the case they should hire me and pay me to do their jobs for them since they obviously can't. I will be seeking legal action on this company due to damages to my credit and my wife's credit do to the fact that they can not do their jobs.

      Business Response

      Date: 08/18/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments, please feel free call UMR during normal business hours.

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/4/22 I had a cholecystectomy at the ************************** Called 5/25 I informed **** at FASC facility medical records are needed in order to get authorization and process the claim. Called 5/31 UMR ****** to fax request for medical request and will process today. 6/2 called ****** to check the status no new info. Called 6/13 **** at UMR received records on 6/9 and they were sent to review on 6/11. Called 6/27 Advised by ***** claim still in review per UMR rep and can take up to 30 days. Called 7/27 UMR supervisor ****** states authorizaion was approved on 6/23 and will reprocess the claim as ASAP and will be completed within **** business days. Called 8/9 Lead Claims specialist ********* said there was a glitch in their system and spoke with the authorization team. Advised me it would take 1-2 days and she would call me back on 8/12. No call ever received back from *********. 8/15 Called UMR and Spoke with **** claims specialist who attempted to resolve the issue, I was notified that the reprocessed and filed the claim under my spouse on 6/23 instead of my name and someone in *************** has to fix it. Team Lead ****** for *************** advised me she fixed the name issue and will send it back to processing. ****** was advised by **** that it can be another 30 days to resolve any issues. I have made 13 phone calls, spent over 26 hours on holding and trying to resolve this issue, and have spoken to countless representatives, leads, and supervisors and the insurance still has not paid their portion of the **** from 5/4/22. I have been told people would call me back, people would take care of it and it is still an unresolved issue. At this point the insurance should cover the whole **** for the countless hours I have spent trying to get their issues fixed. However, they absolutely should have already paid their portion of this ****. Claim # *********** DOS 5/4/22 Charges $9366.00 Ticket # ******-00029611 Authorization # ********-00254

      Business Response

      Date: 08/18/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments, please feel free call UMR during normal business hours.

      Customer Answer

      Date: 08/18/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. The ********************** reached out to me, left a message stating that they are reprocessing and it can take up to **** business days but that it "should" be mailed to the facility today. The person who left a message doesn't answer when you call back. Also, in my online account the claim does not reflect it being reprocessed or in progress it still says completed as it has for the last 3 months. I have been told several times that it will be reprocessed and it will be reflected online and that it will take **** business days or up to 30 days. This has been the same thing I have been told every time I call. If the check is to be mailed to the facility then online should reflect how much is being mailed. So I can only "assume" at this point that nothing has been done. 

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unsure how this business got my contact information but I assume it was my husband looking online for work. My family and I all have health insurance at this time. Starting in July, 2022 I have received countless phone calls and text messages. At first, my response was no, please take me off your call list. I work full time so after roughly ***** phone calls and text messages in ONE DAY while at work, I got angry and cursed in a text message. (I still have this particular text message) the response I got from the broker was, most people are not going to remove you if you curse at them." Since then, every single day from the time I get ** ** the mornings till I get ready for bed in the evening I'm getting phone calls and text messages. I have not said anything other than please take me off your call list. I feel like I'm being harassed. I have blocked several different phone numbers but each time is a different number. I believe this is intentional to antagonize me. I just want these people to stop. Please.

      Business Response

      Date: 08/22/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments, please feel free call US Health Group during normal business hours.

      Customer Answer

      Date: 08/22/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my name *************************** I have been receiv*** health insurace quotes from ** health net work i received a text from number ********** his name is ********** told him i have insurance now and sent me a text that I opt - out information i did not know what that meant i called him and he answered and was very rude i came say*** excuse me sir and he kept repeat*** what i was say*** and he told me to shut up because i do not listen then he said he will talk to me like his dog and said his f uc *** dog and hung up very un professional it was a ******* never i will try to contact some one very unacceptable the date is august 12 2022 caiied 10:23 am thank you

      Business Response

      Date: 08/19/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments, please feel free call US Health Group during normal business hours.

    • Initial Complaint

      Date:08/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I terminated my medical supplement insurance with United Health Care (***) by phone on May 25, 2022, (Reference # ********) effective June 1, 2022. I had signed up for new supplement insurance with CIGNA through ******* Insurance, ***************.The agent thanked me for choosing them previously and assured me that my *** coverage would terminate as of May 31, 2022. When I balanced my June checkbook statement in July, I saw that *** still debited my premium in June.I called *** on July 15 and again spoke to two agents. "Tasia," a specialist agent, thanked me again, apologized for the error and said that she could terminate my policy effective June 30, 2022 and credit my account. She explained that she couldn't terminate the policy for May 31 (per my previous May 24 request) and that I had to either send a letter or fax with proof of my new insurance company coverage with details of the *** errors. I sent both. I faxed the letter with the required information and also sent the letter certified mail.But they did nothing they said they would do. So, once again, I was incorrectly debited the $255.76 premium in July. I called again on July 25. As I spoke with the agent (****?) he interrupted me to say the the issue was resolved and that I would have a deposit credited to my account within days for $511.52. I thanked him.Instead, I found out Friday, August 5 that they only credited $255.76 on July 27. I called again yesterday and spoke with "*****" reference # ********. She apologized, listened patiently to my lengthy, angry explanation. She also said they would call in ***** hours, but asked me for a good time to call. We verified an appointment time of 1:00 p.m. PST August 6. No one called as I waited by the phone with the documentation.Honestly, at first I thought that these were honest errors made because of hiring/pandemic issues. But now it feels like a scam.

    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have met my deductible for the year and this insurance is now Denying coverage and instead of paying any medical bills they are giving me discounts and passing along the cost to me. This insurance is a down right scam

      Business Response

      Date: 08/12/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments, please feel free call UMR during normal business hours.

    UnitedHealth Group is NOT a BBB Accredited Business.

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