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Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnitedHealth Group has 524 locations, listed below.

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    Customer Complaints Summary

    • 2,833 total complaints in the last 3 years.
    • 1,074 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is on behalf of my father in law. UHC Safetrip is a literal scam. They gave us the green signal for a doctor's visit and pain management treatments between March and May and even gave the provider the green signal to procure a custom brace. 5 months later they denied all claims saying that it was a "preexisting condition" leaving us liable for $2000. This is absolutely preposterous!

      Business Response

      Date: 12/12/2024

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:12/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Denial of care and appeal for medically necessary out of network referral

      Business Response

      Date: 12/10/2024

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case Number: ******** for Rally Rewards See details below...Only have received $500 of the $600 of Health Rewards for completing UHC myHealthRewards. Please send me a check for $100 or payout as required.myHEALTH myREWARDS myHEALTH myREWARDS is an incentive program to invest in your health and gives you the opportunity to earn a maximum of $300 for completing up to three activities ($100/activity). Some of the health activities include answering an online health survey, completing a biometric screening, having an annual physical, and more.Eligibility Employees and their spouses/domestic partners enrolled in a P&G US Active UHC Healthcare Plan.

      Business Response

      Date: 12/10/2024

      To Whom It May Concern:

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer.

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.

      Sincerely,


      Consumer Advocate

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They over charged my rx card, found the error and haven't returned the money now I'm unable to get my much needed medication

      Business Response

      Date: 12/10/2024

      To Whom It May Concern:

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer.

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.

      Sincerely,


      Consumer Advocate

      Customer Answer

      Date: 12/10/2024

       I am rejecting this response because:

      They need to refund overpayment they took so I can acquire much needed medication... Error was found and never refunded to the copay assistance card.. 

      Next step which maybe needed is to refer for medical/insurance fraud

       


      Business Response

      Date: 12/17/2024

      To whom it may concern,

      Optum Consumer Affairs is currently researching this concern and will contact ******* ******** directly to provide additional details and information related to resolution.

       

      Sincerely,

      Optum Consumer Affairs

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw that they were taking $98 a month from my bank account for RX coverage. I take one generic drug, am retired and also have ********. I called and learned that they provided $1.39 a month for my prescription. I recently got the year end report and they took out about $167 all year due to antibiotics while taking nearly $1,200 from me. I then said I want to cancel this coverage immediately. It was June or July and they said I absolutely could not cancel until October 15 and I must call on that day. I did and cancelled. Three weeks l get a letter saying WELCOME BACK, Called and told them Id cancelled and now they said I needed to submit paperwork to confirm the cancellation. I got the person to email the paperwork and submitted. She said Id pay no more. In December a payment came out of my bank account. They claimed it must. I spent 6 months and 20-30:hours on the phone requesting cancelling and was blocked and lied to repeatedly. THEY ARE THIEVES.

      Business Response

      Date: 12/09/2024

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee and the resolution will be sent in writing. I have attached the appropriate authorization form for the member to complete if they would like a copy of the resolution shared with the BBB.

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
      Sincerely,

      Tischa D

      Customer Answer

      Date: 12/18/2024

       I am rejecting this response because:
      They offer word salad.  My main issue is that they said I could not cancel for 6 months when I anskedvrepeatedly and I found that too late that legally I could have.  What they told me was illegal.  They steal, from millions probably.  

      Business Response

      Date: 12/19/2024

      UnitedHealthcare has responded directly to the member regarding the specific concerns detailed in this complaint on 12/11/2024. We thank you for providing us with the opportunity to address this concern.

      Should the complainant have additional questions or comments after receiving our response, please kindly request the complainant contact me during normal business hours at ******************************.


      Sincerely,

      ****** *.

    • Initial Complaint

      Date:12/08/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 75 year old mom has United Healthcare. She was hit by a car and was in the *** After her time was up at the hospital she was transferred to a rehabilitation center, where she was told she could stay for up to 120 days on insurance. She suffered multiple broken bones and had a traumatic head injury. She was bed ridden and needed a ***** lift to get her from her bed into a wheelchair which required multiple staff for assistance. After a short time at the rehab center and before much of my mom's afflictions had improved, United Healthcare told my mom she was better and they quit helping pay for her treatment. We tried to appeal and were denied. We had to move to a different, super-expensive care facility. I can't express enough how infuriating our experience has been dealing with United Healthcare. They have been miserable.

      Business Response

      Date: 12/09/2024

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

      Customer Answer

      Date: 12/11/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:12/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father has ******** Advantage Plan with United Health Care. He survived a 55 minute ************** and currently requires dialysis. He has been in the hospital for over a month and has lost 50 pounds of muscle mass. They have denied his coverage for Acute rehabilitation due to not medically necessary despite all of his doctors deeming it medically necessary. In his benefits listed in his coverage it claims it should cover it, but they are out right denying him without appropriate communication or documentation. So he will remain in the hospital. United Healthcare does not cover what they document that they will.

      Business Response

      Date: 12/09/2024

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:12/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to refill a medication (*******) for the last 7 days online, via chat, and by phone with an inept incompetent, slow, maddening individual. I was on hold 40 minutes yesterday (12/5) attempting to find out WHY my order was never filled. it took well over an HOUR to be redirected to the "specialty pharmacy" where my much medication is handled. I told the person that answered the phone that I was already upset and needed to speak to someone more qualified. She didn't escalate as I requested and attempted to manage my order, my questions, and ME - in the almost CRIMINAL way. She kept repeating "I am trying to resolve this issue if you will just bear with me....BLAH BLAH BLAH. Over and Over - NEVER getting to an answer. When I asked her, after over 40 minutes on hold, WHAT the issue was she started with the time wasting garbage I mentioned above. I asked her to get to the point at which this point she said "oh no, you will not talk to me this way!" and HUNG UP. She should have escalated the call to someone who could manage the situation NOT hung up on the customer who is frustrated and IN NEED OF CRITICAL medication LISTENED to my questions and responded properly placed the order herself ANYTHING but hang up. After that I went BACK on line and attempted to place the order and somehow I got a confirmation request. Today I checked it and there was NO record of the order. I had to attempt multiple times to change my insurance provider for this medication (manufacturer savings card, NOT of my *************** and finally got what I am sure is a sham order # (see photo attached)Order #*********. By the way, I have received NO notification that the order was placed, which is negligent. Check on my order. Check on it and see that it no longer exists in your system. It doesn't say "denied" or "waiting on your doctor' or "waiting for payment"NOTHING. It's simply NOT THERE.

      Business Response

      Date: 12/09/2024

      To Whom It May Concern:

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer.

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.

      Sincerely,


      Consumer Advocate

    • Initial Complaint

      Date:12/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a medical provider's office that has been incorrectly paid for our claims for almost two years. We have reached out to our local point of contact who manages our area's contracts and she was no help. We have constantly been given the runaround and no one will assist us. We have a set contracted rate and we are not being paid at that rate, nowhere near it. We have exhausted all of our resources since no one will call us or email us back to assist us. It's a circle in which we're running around in with no assistance. We are owed a lot of back money.

      Business Response

      Date: 12/05/2024

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Optum Health regarding their failure to close my Health Savings Account (HSA) despite repeated requests.I currently reside in *****, and I initially requested the account closure via email, as I cannot use phone, fax, or mail to the *** from my location. Despite my efforts to communicate this, I have received no response from Optum Health.Due to their inaction, my accountpreviously at a zero balanceincurred an overdraft fee. I believe this fee is unjust, as it resulted from Optum's failure to close the account as requested.Efforts Made to Resolve:I have sent multiple emails to Optum Health requesting account closure, but they have not responded. The lack of alternative communication methods has made resolving this issue extremely difficult.Resolution Desired:I request that Optum Health:1. Immediately close my HSA account.2. Refund any overdraft fees incurred due to their delay in processing my closure request.3. Improve their processes to support international customers who cannot use traditional communication methods.I appreciate the BBBs assistance in helping to resolve this matter.

      Business Response

      Date: 12/05/2024

      To Whom It May Concern:

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.

      Sincerely,


      Consumer Advocate

    UnitedHealth Group is NOT a BBB Accredited Business.

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