Reviews
This profile includes reviews for Renewal by Andersen, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 422 Customer Reviews
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Review fromCyndie M.
Date: 12/22/2022
5 starsCyndie M.
Date: 12/22/2022
This would be my 2nd time having Renewal by Andersen put in some windows. They have the best sales staffing, the best guy to come out and do the measuring for a custom fit, and they use top notch installers. Definitely the best product out there.
We live in Plymouth, MA with constant temperature changes so my sales guy (C.S.) knows what is best!
A 4.5 stars only because nobody's perfect. Thank you Renewal by Andersen for my beautiful windows. Highly recommend.
Renewal by Andersen, LLC
Date: 12/27/2022
******, thank you for the review. We appreciate you taking the time to let us know about your experience. Thank you for choosing Renewal by Andersen (again)! Have a happy holidays!Review fromPatrick B
Date: 12/19/2022
5 starsFrom start to finish the process was great. Communication was very good keeping us updated on the order. And the installation team was awesome cleaning up every day before leaving and keeping us informed about progress.Review fromPreston R
Date: 12/14/2022
1 starPreston R
Date: 12/14/2022
Avoid Renewal by Andersen of ******* at all costs, it is not the company that it used to be. We spent about $18,000 to have new windows and front door installed. It has been a nightmare. (1) The installers taped incorrectly around the windows and the door, as they were installing the trim, so that when the painter removed the tape after painting it ripped off all the layers including the drywall paper underneath. This damage occurred around every window and the door! The painter was able to make satisfactory repairs two days later at Andersen's cost. HOWEVER, (2) today *************** came out to install the new doorbell and discovered that the installers broke the wires while installing the front door. To repair the problem will require cutting into the wall and running a new line, something I'm unwilling to do out of pocket at this point. Trying to get Renewal by Andersen to answer the phone for anything other than sales is very difficult. I will not use, and would not recommend them, ever again.Renewal by Andersen, LLC
Date: 12/19/2022
Hi *******, thank you for your feedback. We apologize for this experience you've had. We will reach out to your local team and make sure someone follows up with you very soon!Review fromE. S.
Date: 12/14/2022
1 starE. S.
Date: 12/14/2022
Would not recommend this company. Very poor selling practices and misrepresentation of their product. It was supposed to match my prior windows and now I am not in alignment with my condo association rules. These windows look ill fitting. This company lacks integrity!Renewal by Andersen, LLC
Date: 12/19/2022
Hi *****, thank you for your feedback. We apologize for this experience you've had. We will reach out to your local team and make sure someone follows up with you very soon!Review fromLori G
Date: 11/30/2022
1 starLori G
Date: 11/30/2022
My experience dealing with them was less than desirable. The office and customer staff are absolutely horrible with keeping customers up to date on the purchase and delays. I waited 8 months for my job to be completed and was told I would be compensated for how we were treated.....that never happened. Once the job was finally completed they disappeared, never returning my calls or emails to follow up.The quality and the installers was great, no complaints.Buyer be aware, I would never deal with them again. They say they are ******** company but that is not true because all manufacturing is done in **********.Renewal by Andersen, LLC
Date: 12/05/2022
Hi ****, thank you for your feedback. We apologize for this experience you've had. We will reach out to your local team and make sure someone follows up.Review fromMelanie H
Date: 11/05/2022
3 starsMelanie H
Date: 11/05/2022
Just had windows installed. This was the second time because we were so pleased with the windows they had previously replaced 7 years ago. (different windows) The install crew was very professional & did a great job. The product though is my issue. We ordered windows with pine interior as house is knotty pine. Buyer beware! These are not solid wood windows as we expected. It is more like a veneer on their regular window material, I think. I asked the installer and he didn't know or wouldn't say. If this is incorrect please contact **************** window is a bay window. Crazy enough that one IS solid wood but mostly made of oak! The house is all pine. Ugh. We knew we would have to stain the windows (Renewal no longer does that even though they did 7 years ago) and most of the windows should look ok once stained but not that oak. It will never look like the rest of the house. It was never explained to us that these windows would come this way. Very disappointed. In fact the salesman told us we would not have to worry about ever leaving a window open because if it got wet it wouldn't hurt it. Obviously he had no clue there would be veneer on a window that opened or he lied or someone from Renewal please contact me and convince me he was correct. So disappointed.??Renewal by Andersen, LLC
Date: 11/09/2022
Hello,I can't seem to find a record of your project in my system under your name. Please reach out to me at ********************************************** so I can see if I can help.Thanks,*********************** Operations ManagerMelanie H
Date: 11/10/2022
This is a general review of Renewal by ******** product & a salesman that was at the very least, not up front with us. The windows were replaced in ** & not MN. The ** office has been in touch with ****** was told there have been other issues with this salesman but the windows are in & we are stuck with them. I wish the windows had never been changed.Review fromNathan V.
Date: 11/03/2022
1 starNathan V.
Date: 11/03/2022
The worst company ever. They sell on windows that are over priced. Then their installers are not as trained as they say they are. They installed my windows, first the one's downstairs were set too low and the upstairs windows weren't installed even with the drywall. They didn't show up the dates given to me. The installers installed a damaged screen and wasn't even going to say anything. They have now sent out 2 wrong screens for the window even though both installers took pictures and wrote down measurements. They don't communicate with each other. The other day it was nice out so I opened the windows. One of the windows the handle fell out. If you are *********'t use them for your installers or windows. Worst company I have ever dealt with for the price. 10 windows was over $30,000 and not worth all the hassle and stress from the company.Renewal by Andersen, LLC
Date: 11/07/2022
Hi ******, we are terribly sorry to hear about this experience you've had with your local Renewal by Andersen. We are passing your review along to your local team right away to ensure your feedback and concerns are addressed.Review fromchris p
Date: 11/02/2022
1 starchris p
Date: 11/02/2022
Still waiting for my windows that I ordered 7 months ago.Having issues with people from ********** responding to my calls, emails and text.Star left but service is is not very goodRenewal by Andersen, LLC
Date: 11/08/2022
Hi *****, thank you for your feedback. We are very sorry to hear about this experience you've had with our team. We will reach out to ensure someone gets in touch with you as soon as possible.Review fromHeath S
Date: 11/01/2022
1 starHeath S
Date: 11/01/2022
I purchased 30 thousand dollars worth of windows from ******** everything, great I get damage to one screen and again they want to charge me for the screen seems greedy and ***** after I already purchased ****** worth of thier merchandise so much for that local feeling the continue to push.Renewal by Andersen, LLC
Date: 11/07/2022
Hi *****, we are sorry to hear about this experience you've had with your local Renewal by Andersen. We are passing your review along to your local team right away to ensure your feedback and concerns are addressed.Review fromPamela H
Date: 11/01/2022
1 starIf I could have given 0 Stars, I would have. This has been an extremely disappointing experience, from product installation to product quality. Starting with the installation, the workmanship of the internal trim was extremely poor from the gaps in the miter corners, missing caulking/sealing around each window, to the damage on the trim and patio door. Some of the internal wood trim was heavily splintered. There were a few external installation issues as well.
The Product itself - The noise level is unbearable. I am on a busy street. I have not had a good nights' rest and a productive day in my home office since these windows were installed. The noise level is much worst with the new Renewal by Andersen windows than with the 20 year old windows that were removed.
When the agent called to take final payment for the bill, I expressed my concerns. Eventually, they came back to correct some of the issues. However, there are remaining issues with no resolution date. There is NO sense of urgency with this company.
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