Reviews
This profile includes reviews for Renewal by Andersen, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 422 Customer Reviews
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Review fromBarry K
Date: 08/19/2024
1 starBarry K
Date: 08/19/2024
The project price before discounts was $36,354 for 9 windows. The discounts reported a $10,800 savings. There was a detailed breakdown of the discounts, but no breakdown whatsoever of the project price. When I asked for a breakdown of the project price I was told by the sales rep they could not do that. We cancelled the order. The sales rep reported "fair and transparent" pricing, but offered neither.
Renewal by Andersen, LLC
Date: 09/03/2024
Thank you for your feedback, *****. Please know we have passed this along to our team to review further. We apologize for this experience you had.Review fromCody Z
Date: 08/11/2024
1 starCody Z
Date: 08/11/2024
Blown away with how many terrible reviews are here and they still haven’t fixed anything with mine either.Renewal by Andersen, LLC
Date: 09/03/2024
Thank you for your review, ****. We've passed your feedback onto our local team to look into further.Review fromKevin R
Date: 08/05/2024
1 starKevin R
Date: 08/05/2024
Sales rep quoted a price for 12 windows. The process good for one year, so we were told. We had 8 installed 10/23, the remaining for were suppose to be locked in at the original and installed in Sept. 24 We were told there was a price increase for improvements to the windows to the tune of another $2100-$2500 higher. They have so far refused to honor their quoted price. The sales rep is a rookie and really has no idea of what he doing. No response from his superiors. I’m assuming they don’t need the business.Renewal by Andersen, LLC
Date: 09/03/2024
We sincerely apologize for the confusion and frustration caused by the pricing issues you've encountered. We take your concerns seriously and have escalated your review to our team to look into further.Review fromLisa M
Date: 08/02/2024
1 starLisa M
Date: 08/02/2024
Installed windows in the wrong color. Actually they are four different colors! Install found water damage and they tried to price gouge us through a third party remediation company. The fit and finish is poor, the paint job has to completely redone. The service department has a list of 20+ fixes including window replacement of brand new product. A complete disaster. All fixes are filed under the customer warranty prior to the job being complete. Shady!Renewal by Andersen, LLC
Date: 08/09/2024
We apologize for the negative experience you had with your window installation. We will be investigating the situation further with our team. Thank you for your review and feedback.Review fromWilliam M
Date: 08/02/2024
5 starsSam and Grant were an amazing crew! Sam was very informative from start to finish. Explained issues I had that can create future issues with my new windows. Verified all my color choices, so everything would be to my satisfaction. When completed, he trained me on maintenance and even left me his personal number in case I needed further assistance. Without a doubt, they were the perfect representatives for the company. First class all the way and I would never go elsewhere for my window and door upgrades. Fantastic attitude and Sam even sings a few tunes when he works. Yes, he does enjoy his job as well as takes extra time to answer all questions and even took the time to verify satisfaction on previous work done by other crews.Review frommichael C
Date: 07/31/2024
1 starmichael C
Date: 07/31/2024
They never showed up for their appointment.......sent me phone numbers to call, i would call and leave messages. Thank goodness they didn't show up, they are horrible to try and work with.Renewal by Andersen, LLC
Date: 08/09/2024
We are very sorry to hear this, *******. Please know we have shared your review with our team to look into further.Review fromBonnie M
Date: 07/26/2024
2 starsBonnie M
Date: 07/26/2024
Extremely disappointed in their customer service. The amount shown as balance due on their project portal was incorrect. After installation I was told I owe $1,300 more. Threatened to put a lien on my home when it was their mistake. They knew about the issue with the portal for over a year, but did nothing about it. All other parts of the product were great, but I won’t do business with Andersen again because they do not own up to their mistakes.Renewal by Andersen, LLC
Date: 08/09/2024
We apologize for any inconvenience you experienced regarding our customer service and the issue with the incorrect balance. Please know we have shared your review with our team to look into further.Review fromBernard R
Date: 07/25/2024
1 starAfter receiving multiple phone calls and emails, I finally made an appointment for a sales consultation. The day before the rep was to come to the house, I received a call saying that they were canceling the appointment because they were certain that I would not want to invest that kind of money ($25,000) in my neighborhood.
There are nothing but a bunch of white elitist b*******. By the way, I bought the house for $64,000 in 2013, and sold it for $168,000 in 2023.Review fromIda B
Date: 07/23/2024
1 starIda B
Date: 07/23/2024
Worst experience with customer service ever! I had all the windows replaced in my home for a sizable amount of money and was assured with “Replacement by Anderson” the customer satisfaction is a priority.
2months after the installation of my windows, there was condensation and ice build up on the inside of the windows and they began to show signs of staining on the interior wood. I contact the company twice and both times they blamed me for the humidity being to high in the home. I had already been running the dehumidifier and the humidity reading was 30%. I was told by the service person that the humidity needed to be at 20%. There is no possible way to get the indoor humidity to 20%.
Despite multiple attempts to get the moisture leaking problem solved, I have been “GHOSTED” by the company ??Renewal by Andersen, LLC
Date: 08/09/2024
We apologize for the negative experience you had with the customer service with your local retailer. We take pride in providing excellent service and we are sorry to hear that we did not meet your expectations. We will address the issue with our team. Thank you for your feedback and review.Review fromPatrice W
Date: 07/22/2024
1 starPatrice W
Date: 07/22/2024
About seven years ago, I replaced all of the windows in my 100yr old home. All 65, double sash with matching trim inside and out. It was an impressive team, finishing ahead of schedule. Beautiful work.
One year ago, I signed a contract to replace my backdoor, storm door and side lights. It was a hefty price, one I was willing to pay knowing the top quality of their product and installation team. There was a delay due to the custom order. Due in October.
My joy was dashed the day they installed the doors. Someone measured incorrectly and the side window holes were filled with plywood. Reorder and another…6 weeks went by. The windows came, were installed and the inside trim was completed. The carpenter did not have the material to install the new base trim, to match the door and windows. “Someone would be in touch.”
Two different painters came to finish the job. They were turned away because the install wasn’t finished. No one followed up. I called many times, speaking to several customer service people. They all said they’d get back to me. I have a large file on my project with all info of the project at Renewal. They were all pleasant and professional. I called my salesman…he was sympathetic too.
Adding insult to injury, Renewal went ahead and charged my credit card for the balance due without my permission. I told them I would pay when the project was completed. I also told them I wanted a reduction in price of the project.
It’s been more than a year since I started the project with my salesmen. I have tried to give them the benefit of the doubt. No more! This has been the worst experience I have ever had in the 30 years I’ve lived in my home. I respect work people. It’s NOT their fault. It’s Renewal’s responsibility.
I have learned that you get what you pay for…just not this time and this project. I want the job completed asap. Please??Renewal by Andersen, LLC
Date: 08/09/2024
We apologize for the delay and inconvenience you experienced during your recent project with us. We understand the frustration of having to wait for a custom order, only to discover a measurement error upon installation. We strive to provide top quality products and installations. We apologize for any miscommunications and assure you that we've shared your feedback with our team to review further.
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