Reviews

This profile includes reviews for Marvin Windows's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marvin Windows

  PO Box 100 Warroad, MN 56763-0100

• 

  Marvin Windows

  2020 Silver Bell Rd Ste 15 Eagan, MN 55122-1042

Review Details

• Review fromMorris B

  Date: 11/11/2023

  1 star

  Morris B

  Date: 11/11/2023

  Ive purchased Marvin Windows on two of my homes and recently spent over $60,000.00 on Marvins for a new home Im building. I picked Marvin because I was so happy with my past experience that I just assumed another good one. I was wrong. The wood finish on the interior side is just plain poor quality. The wood is so rough that it feels like 40 grit sandpaper. I appears like they didnt even sand it. It is nothing but poor quality. I would never get another Marvin product again and would never recommend them.

  Marvin Windows

  Date: 11/14/2023

  Thank you for contacting us.  We thank you for your recent purchase, we are sorry that you feel that the quality doesnt meet our high standards; you are invited to contact Marvin customer service directly at https:/******************************/support/contact-us for further assistance.  Thank you.

• Review fromPatrick R

  Date: 10/17/2023

  1 star

  Patrick R

  Date: 10/17/2023

  I am a contractor Installing Marvin windows. Everything about the window looks good except the nail fin for new construction. These are the worst. The nail fin is not complete. The corners are open top and bottom (bottom is ok) similar to many sliding doors. Contacted supplier and was told there are corner pieces that are suppose to be installed but due to COVID they cannot get them. Not only that the fin are not attached there just a slot they slide in and there extremely loose. So when carry up a window 2 stories on a latter the fin just slides out. Told GC call someone else if these windows are being used on project. -1 star for installation practice 4 star for quality/paint of window

  Marvin Windows

  Date: 10/26/2023

  We appreciate you reaching out to us about your concerns about our products.  There are instructions in our installation instructions on how to flash that corner without the unavailable corner tab. It instructs to use a 2 x 4 strip of flashing material at 45 degrees to the corner, bridging the gap between the nailing fin and to do this on all four corners.  We hope this will clarify your concerns, and we look forward to working with you in the future. Thank you for reaching out.
  

• Review fromBeatrice D

  Date: 10/12/2023

  1 star

  Beatrice D

  Date: 10/12/2023

  On September 22 2023 , I left a 50% deposit on an order for a Marvin replacement patio door. the deposit was almost $3000.00.Three days later, Marvin canceled the order for unknown reason and assured I would get my deposit back.Three weeks later , after several e mails and Marvin assurance that I would be refunded,Marvin has still not returned the deposit.The transaction took place in ******** ******** with a Marvin replacement windows representative.Reluctantly , I had to open a dispute with my credit card company since no goods or service was provided nor was going to be provided as per supplier unilateral decision.My credit line has been affected negatively and I am faced with spending another winter with a leaky window as a timely replacement could not be found.It is unethical for a company to retain customer deposit for a project they have canceled

  Marvin Windows

  Date: 10/24/2023

  We have reviewed our file here at Marvin and we find that there was an issue with the rough opening of where the new door was going to go;this issue caused the need for a custom sized door, which increased the quoted price of the door, at which time, the customer changed her mind on the increase in price of a custom door and she cancelled the order for the replacement door.  We apologize for the mix-up with the refund of her initial deposit, it was not issued immediately, and the customer then went to her credit card ********************** and had that charge disputed and refunded.  We are sorry for any inconvenience this may have caused to her.
  

• Review fromSteve J

  Date: 10/11/2023

  1 star

  Steve J

  Date: 10/11/2023

  I bought 12 Marvin windows and 2 sliding glass doors, I'm not impressed with the quality of the product. The windows that open do not have security stops to let you just open a little bit to let in air at night. We also found while installing the solid windows that do not open that the middle of the windows were not the same as the top and bottom measurement. the middle of the window was 3/16" narrower. That is a factory issue for sure. I'm not sure how the sliding doors are going to seal during the winter with only one small seal on the outside of the door. They could of at least put double seals around the sliding side. They seem low rate compared to the expensive price. I really wanted to check out the product before I purchased but there was only one dealer in my area and they had very limited selection of anything. So my wife and I went 150 miles to another dealer that said they had a show room only to discover that they too had a limited supply. None had the sliding glass doors to look at. Don't buy Marvin windows until you can put your hands on one to make sure its the quality your looking for. I would not have purchased the sliding doors if I could seen them first.

  Marvin Windows

  Date: 10/13/2023

  Thank you for contacting us.  We are sorry that you feel that our quality isnt up to what you thought it would be.  We feel that we have a high-quality product, and we are sure that you will find that it is a high-quality product too.  If you have any service issues; you are invited to contact Marvin customer service directly at https:/******************************/support/contact-us for further assistance.  Thank you.

• Review fromLaura E

  Date: 09/07/2023

  1 star

  Laura E

  Date: 09/07/2023

  4 years ago ordered 4 windows took forever to get and came shipped in wrong size, then had to reorder which took along time so we sit about a year to get them put I'm. Now we order 3 more window through a company which the ordered Marvin windows. Guess what surprise the order came wrong size again. The company reordered. God so tired of this.

  Marvin Windows

  Date: 09/21/2023

  Thank you for contacting us.  It appears that we would need more information from you, like the order number and selling dealer; you are invited to contact Marvin customer service directly at https:/******************************/support/contact-us for further assistance.  Thank you.

• Review fromSteve H

  Date: 09/06/2023

  1 star

  Steve H

  Date: 09/06/2023

  Horrific delivery slippage. ******** *********** or Marvin lied to us about delivery. The only support that let us down . Useless, totally useless customer service. On par with the *** in terms of bureaucracy

  Marvin Windows

  Date: 10/25/2023

  Thank you for contacting us.  We are sorry that you had a bad delivery experience, if you need assistance, you are invited to contact Marvin customer service directly at https:/******************************/support/contact-us for further assistance.  Thank you.

• Review fromGerald M

  Date: 08/29/2023

  3 stars

  Gerald M

  Date: 08/29/2023

  We are replacing all of the windows in our home with Marvin Windows.The contract with the installation company and subsequent ordering of the windows from Marvin was completed in May 2023. Marvin Agreed to deliver the windows to the installation company on August 14th with the total installation of all windows to begin on Sept 6.We were just notified last Saturday, that Marvin had shipped everything with the exception of the two primary windows for the Master Bedroom and the Living Room and had indicated that they would be shipped the end of September.Needless to say, this causes significant scheduling and disruption. There must be stucco work done before the windows are replaced and again after the windows are installed. Now we have to schedule two separate installations and stucco work.This is totally unacceptable... and I will be reaching out to **** Marvin in my disgust...

  Marvin Windows

  Date: 09/21/2023

  We are sorry for the delays in the delivery of your product,which affects your installation.  We are working diligently to get your product shipped out to you as soon as possible.  We have been in contact with you regarding the delivery of your product.

• Review fromSheila W

  Date: 08/17/2023

  5 stars

  Sheila W

  Date: 08/17/2023

  *******************, the Project Manager was amazing. He is very professional and knowledgeable. He explained every detail of the installation of our new windows. ***** is very friendly and personable.

  Marvin Windows

  Date: 10/25/2023

  Thank you for contacting us, thank you for the nice words that you have given about our employee ********************  We have forwarded your comments to him.  Thank you.
  

• Review fromJoseph C

  Date: 08/05/2023

  1 star

  Joseph C

  Date: 08/05/2023

  Built a house and bought all Marvin windows and doors. Half of the windows needed to be resealed because they were not properly built. One of our doors (a large expensive French door) would not close properly once installed. It turns out it required special framing but the installation manual does not indicate special framing only typical framing. I went back and forth with them trying to resolve this for 10 months, all the while we were unable to use the door. Finally we had to tear out and reframe the door which cost us as much as the door. Marvin has done nothing to help resolve this and they are still billing me for the door. I call and email and no one bothers to respond they just keep sending me bills. If you are considering spending $$$ with this company and are expecting them to stand behind your purchase, you might want to consider purchasing elsewhere because in my experience they dont care.

  Marvin Windows

  Date: 08/08/2023

  Thank you for sharing your experience with Marvin Windows and Doors. Your feedback is essential to us, and we'd like to take a moment to address the points you've raised.
  We're committed to delivering top-notch products and services, and we appreciate your trust in choosing us for your home's windows and doors.
  We understand your concerns regarding the installation process. As mentioned in your earlier conversations with Marvin customer service, while our installation instructions are comprehensive, we encourage installers to reach out to us for any clarifications, especially in unique situations. Collaboration ensures the best results, and we apologize if there was a gap in communication.
  We apologize for any delays in resolving your concerns. Timely solutions are a priority, and your feedback helps us improve our response times and communication.
  Regarding the billing issue, we'd like to clarify that the outstanding bill is related to your local dealer, not Marvin Windows and Doors directly. And given that all issues have been determined to be related to installation issues we again earnestly encourage you to address your outstanding account with your dealer to avoid any adverse consequences.
  Your experience matters, and we're committed to learning from it. We appreciate your patience and the opportunity to address your concerns. If you have further questions or need assistance, please contact our customer support team.
  Thank you for choosing Marvin Windows and Doors. We're dedicated to delivering the best, and we hope to have the opportunity to exceed your expectations in the future.

  ****

• Review fromjohn A

  Date: 07/17/2023

  1 star
  We requested a quote from Marvin windows for a replacement casement window. We had a virtual visit with a lady a showed her exactly what we needed. She asked if the window was on the first or second floor and we told her it was on the second. We also showed her the outside of the window. She gave us a quote. 2 days later, we received an email saying there was a new promotion and we could save $500. We accepted the quote, put 50% down and made an appointment to ***** a project coordinator come out and look at the job. The day after the appointment, we got an email saying that there would be additional costs. They would have to get scaffolding and replace all of the trim and it would be an additional $2400. The original bid should have included this. Is this price gouging or bait and switch?