Complaints

This profile includes complaints for DealDash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  
• 

  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with Dealdash to check it out. I never agreed to purchase anything and I was charged $78. After reading previous complaints, I see that this is an ongoing issue with others as well. I do not believe people are misunderstanding or misinterpreting anythingDealdash is simply misleading. I never clicked on a bid pack and confirmed an order. It is misleading because you enter your credit card info only with the intent of having it on file to use WHEN YOU CHOOSE TO PURCHASE anything. If there is a fee to join, that should be made clear. If it was clear that I needed to pay $78 to join Dealdash, then of course I would have never entered my credit card info. All these complaints of the same issue is testimony that the issue lies with the company and not with the customers lack of understanding.

  

  Business Response

  Date: 12/01/2022

  DealDash offers a 100% No Questions Asked Money Back Refund Guarantee on a customer's first purchase of bids. Anyone can request this from our Customer Support Team within 90 days of the purchase date.

   

  I have refunded the customer now, and their bank/card provider will complete the refund automatically within the next 3 to 5 business days, if not sooner.

   

   

  The initial confusion appears to be form the customer entering card details on a purchase screen where it says:  click here to buy bids

   

  They seemed to interpret that as meaning 'enter information to have on file for later purchases'

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on the sight to see what it was about and added my PayPal account to register. I just realized that they charged me 78 dollars without making it clear I would be charged anything. This feels like a complete scam.

  

  Business Response

  Date: 12/01/2022

  DealDash offers a 100% No Questions Asked Money Back Refund Guarantee on a customer's first purchase of bids. Anyone can request this from our Customer Support Team within 90 days of the purchase date.I have refunded the customer now, and PayPal will complete the refund automatically within the next 3 to 5 business days, if not sooner.

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the DealDash app and did not realize I was being charged $72 for watching a sample. I never agreed to that. I had no clue but did make some bids and won a few small deals. Please do not send the Dunkin card or whatever bids I won back and refund me in full. Thanks!

  

  Business Response

  Date: 12/01/2022

  DealDash offers a 100% No Questions Asked Money Back Refund Guarantee on a customer's first purchase of bids. Anyone can request this from our Customer Support Team within 90 days of the purchase date.I have refunded the customer now, and their bank/card provider will complete the refund automatically within the next 3 to 5 business days, if not sooner.

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a Dealdash account simply to explore the site and was charged $78 for bids. I had no idea I was being charged until it was too late.

  

  Business Response

  Date: 12/01/2022

  This customer has been refunded.

   

  We have an option where a customer can request a refund automatically on our website, and they have done so. 

   

  The refund was processed on our side on November 26th, see details below:

   

  Credit card purchase voided:
  Reversal Transaction ID: **********************
  Reversal Date: 2022-11-26 05:44:25 Pacific Time
  Reversal Amount: ***** USD

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up simply looking for more information and test the site. Next thing I know I was charged ********************************* buy anything. There was no notice or warning before signing up that I would automatically be charged. I need a refund, not okay business practice and would highly not recommend this company.

  

  Business Response

  Date: 12/01/2022

  This customer requested a refund from our CS Team on Saturday, 26.11.  The refund was issued, see message below:

   

  I have voided this pending transaction. Typically the processing time is 1-3 business days.   
   
  Reversal Transaction ID: **********************
  Reversal Date: 2022-11-25 18:20:37 Pacific Time
  Reversal Amount: ***** USD
   
  Please note, as this refund is a reversal, there will be no deposit into your account. Instead, the authorised pending charge, that has not yet settled, will fall off your account in 1-3 business days.  
   
  If you have any further questions, comments or concerns please let us know.

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/23/22 a $72 dollar charge was made to my card that I was unaware would be applied after my initial sign up with DealDash. Being unaware this charge would be made, I ask for a refund of my money.

  

  Business Response

  Date: 12/01/2022

  DealDash offers a 100% No Questions Asked Money Back Refund Guarantee on a customer's first purchase of bids. Anyone can request this from our Customer Support Team within 90 days of the purchase date.

   

  I have refunded the customer now, and their bank/card provider will complete the refund automatically within the next 3 to 5 business days, if not sooner.

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $72 Dollars and was not aware that I would be charged when I didn't even purchase anything I came on here just to check it out and now I have money being taken out of my account and would love to please receive a refund!

  

  Business Response

  Date: 11/23/2022

  Hi *******?,
   
  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
   
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
   
  Refund Transaction ID: **********************
  Refund Date: 2022-11-21 20:18:57 Pacific Time
  Refund Amount: ***** USD
   
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
   
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
   
  Giving DealDash a try is risk-free!

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the website and simply didnt know that there was a $70 fee for bids. I understand now that they are automatically put in your account for future purposes, but feel as though people should be more aware of the charge. I was not under the impression I would be charged at all and simply want a refund for it. It really should be expressed more to new customers as its evident that a lot of people are unaware of this when signing up.

  

  Business Response

  Date: 11/22/2022

  Hello,
  
  Thank you for contacting us and Im sorry for any confusion. The charge was for bids purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.
  
  I see that you havent yet used all of the bids in your account. Did you know that we hold one of the highest winning percentages in the industry and we have a Second Chance Guarantee? If you decide to give DealDash a try and dont win an auction with your first bid pack, *********** the bids back to your account free for a second chance.
  
  We also have a 100% Money-Back Guarantee on your first Bid Pack purchase. If youre not satisfied with your DealDash shopping experience, well be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won. In line with this guarantee, I have now issued a refund for the transaction in question, please see the details below:
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2022-11-22 05:10:52 Pacific Time
  Refund Amount: ***** USD
  
  Giving DealDash a try is risk free!

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Created a dealdash account to explore the site and was charged $72 unknowingly and without warning or consent. This charge was not authorized.

  

  Business Response

  Date: 11/22/2022

  Hello,
  
  Thank you for contacting us and Im sorry for any confusion. The charge was for bids purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.
  
  I see that you havent yet used all of the bids in your account. Did you know that we hold one of the highest winning percentages in the industry and we have a Second Chance Guarantee? If you decide to give DealDash a try and dont win an auction with your first bid pack, *********** the bids back to your account free for a second chance.
  
  We also have a 100% Money-Back Guarantee on your first Bid Pack purchase. If youre not satisfied with your DealDash shopping experience, well be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won.I did attempt to refund the purcahse in question, but noticed that the card that was used for the payment has been closed. If you could reopen the card in question, we'll be happy to process the refund for you.
  
  
  Giving DealDash a try is risk free!

  Customer Answer

  Date: 11/22/2022

   I am rejecting this response because:
  
  My bank cancelled my card because the unauthorized $72.00 transaction was flagged as fraud, rightfully so. I want a refund for the $72.00 in the form of USD, not "bids" for your site that I will not be using, especially after this whole ordeal. 

  

  Business Response

  Date: 11/23/2022

  Hello, 
  
  Thank you for getting back to us.
  
  Unfortunately, we can only issue refunds to the original payment method. As mentioned in my original response, we are more than happy to refund the transaction as part of our 100% money-back guarantee for first purchases. However, therefore we will need the card to be reopened. 
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack. We do not have any option to charge your card without explicit authorization from the cardholder. I am however sorry to hear this process was not clear to you. Please ask your financial institution to open the card in question, and we'll be happy to process the refund for the full amount.
  
  Additionally, for the fastest resolution, once the card has been reopened, please reach out to our support team who is available 24/7 through email *********************************** chat (FB or website)or phone*************) to have your refund processed within minutes. Alternatively, you can reply to this complaint to have the refund processes. 
  
  Thank you for your patience.

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the DealDash app and was asked to review the how to begin the suction practice in the site. They gave a sample of how the bids were placed. I was asked to give my back information and begin the auction. I was charged $78.00 dollars which I did not agree to. There was no notice of this charge. I was charged another $7 dollars. Im a senior with limited funds and DealDash made it appealing to possibly win a prize that I couldnt afford otherwise! I would like if they would return my money to my account, since I never agreed to that charge! Thanks so much,************************ ******************************************************************** ************** Monday, November 14, 2022

  

  Business Response

  Date: 11/17/2022

  Hello,
  
  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2022-11-17 01:27:39 Pacific Time
  Refund Amount: ***** USD
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2022-11-17 01:27:38 Pacific Time
  Refund Amount: **** USD
  
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  Giving DealDash a try is risk-free!

  Customer Answer

  Date: 11/17/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.