Complaints

This profile includes complaints for DealDash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  
• 

  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DealDash I find kind of expensive not only do I have to pay to.bid but when I win I still have to pay for the item. If I'm bidding on **** all I have to do is pay for the item nothing to pay to bid. I'm not sure why I have to pay to bid plus pay for the item on DealDash

  

  Business Response

  Date: 06/01/2023

  Hello,
  
  Thank you for your message! Id be happy to explain how DealDash works.
  
  DealDash operates on a pay-to-participate basis, so you need to purchase bids in advance to load up your account balance. This small fee makes the massive savings possible!
  
  Each bid you place uses up one of the bids from your balance, and increases the price of the auction by 1, while setting the auction timer then back to a full nine seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. Auctions go on as long as the bidding continues, but if no new bids are placed and you are the final bidder in the auction, you win the auction at the final sale price!
  
  If you don't win the auction, you can still use the Buy It Now offer to purchase the item for its retail price, and even get back all the bids you used in that auction! Users who take advantage of this option usually have a better experience, since they get the item they initially wanted, as well as to keep all their bids.
  
  For more info, check out our How it Works video for a brief overview of what to expect from the auctions!

• Initial Complaint

  Date:05/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded app called Deal Dash and wanted to see about how this auction would work. It would not progress without a payment method which I chose PayPal BUT DID NOT PURCHASE ANYTHING. Once I was in app and saw that this was not going to be anything I was interested in. I closed the app and deleted it. This morning my wife tells me we have a charge for $30 pending from Deal Dash. I did not make any purchase; I was careful about proceeding any further within the app to avoid making any purchase.

  

  Business Response

  Date: 06/01/2023

  Hi *****?,
   
  Thanks for getting in touch! I'm sorry to hear that there's been a misunderstanding.
   
  I've gone ahead and issued a refund for this transaction.
   
  Refund Transaction ID: ********
  Refund Date: 2023-05-24 15:07:44 Pacific Time
  Refund Amount: ***** USD
   
  You should have received a refund confirmation from PayPal to the e-mail address associated with the PayPal purchase. Please note that this may take a few days to clear.
   
  The initial payment was for a Bid Pack you had purchased after signing up for your free account. ******************** operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  In the meantime, I'll leave the bids you purchased in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
   
  Did you know that DealDash has a Second Chance Guarantee?
   
  If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I down loaded the app had put my card on it just wanted to see how it worked next thing I was charged $70.00 dollars not happy with the out come I'm requesting a Refund

  

  Business Response

  Date: 05/22/2023

  Hello,

   

  We have a 100% Money Back Guarantee for a customer's first purchase on ********************.

   

  We have located this customer's account and issued a full refund, which we hope fulfils her desired outcome and is adequate to close this complaint.

   

  Here are the refund details, which was issued via the same payment method used for purchase, in this case PayPal:

   

  PayPal purchase refunded:
  Refund Transaction ID: ********
  Refund Date: 2023-05-21 23:57:04 Pacific Time
  Refund Amount: ***** USD

   

  The customer can log into their PayPal account to check on the status of the refund.

   

  If any additional information is needed, please let ** know, and have a nice day.

  Customer Answer

  Date: 05/22/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up this morning on 05/17/2023 to a text from my bank due to suspected fraud on my account. ******************** charged me $30. I never signed up for an account, I simply went onto the website to see what it was all about but never created an account because I wasnt going to pay for bids. My bank account has been closed, not able to use it until I receive a new card in the mail and we all know how long that could take! Very upset about having my information stolen by a website I have never even signed up for! Makes you now question any website you look into that offers similar services or anything that results in making purchases.

  

  Business Response

  Date: 05/19/2023

  Hello,

   

  We are sorry to hear about this unauthorized transaction.

   

  Based on the information the cardholder provided, it appears that their payment card info was compromised, and that someone has made unauthorized charges on DealDash.

  We have taken a look through our payment records using the info this cardholder provided (email, name, date) but it is not enough to locate the potential transaction in this case.

  Based on the price point of $30, it seems that the purchase was for a bidpack of bids that can be used in DealDash online auctions.

  Since the cardholder has never used DealDash and sees a charge from DealDash, this means that someone made an unuathorized purchase with their card on DealDash.

   

  They took the correct action of contacting their bank and closing their card to prevent further unauhtorized activity.  We have a dedicated Fraud Prevention Team that works with banks and card providers in cases like these.  In this case, the cardholder's bank will contact DealDash as needed to resolve this.

   

  We hope that this information satisfies the customer's desired resolution of ''explaination of charges'', and we are happy to assist further if needed.

  Customer Answer

  Date: 05/19/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 16,2023 I registered with Deal Dash to learn about how it operates. After I provided the required information I then learned that I had been charged $72.00. I do not agree to this charge; I was merely seeking information about how Deal Dash works. I am not interested in bidding and request a refund immediately.

  

  Business Response

  Date: 05/19/2023

  Hello,

  We have located this customer's account and have confirmed that tey reached out to our Support Team and asked for a refund on May 17th.

  We have a 100% No Questions Asked refund policy for a customer's first purchase, and we issued this refund to them and confirmed it was completed via email.

  Considering we have granted the refund, we consider this issue resolved with the customer, and below are the refund transaction details, if needed.

   

  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2023-05-17 10:50:57 Pacific Time
  Refund Amount: ***** USD

   

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no way this site is legit. They have false accounts making fake bids on their behalf. On multiple prizes especially the bid prizes I witnessed first hand how people bid over **** bids to win 800 bid prizes. Or ****** bids to win **** bid prize. The only people willing to do this are being paid to boost these auction prices. The normal average person is betting under half the prize and being outbid by these fake bot accounts. I lost enough money in the 1 week I was a part of this site to know how it works. The *** will soon be investigating this fraud. You will be in court to face these allegations once the word gets out.

  

  Business Response

  Date: 05/05/2023

  Hello,
  
  Thanks for reaching out, sorry to hear you aren't enjoying your DealDash experience.
  
  Please know that there are no robot or fake bidders on DealDash. All bidders are really people like you, and none are in any way connected with or controlled by DealDash.
  
  DealDash has been in business since 2009, and the integrity of our auctions is our top priority. We stand by our motto of "fair and honest" auctions, and would never do anything to cast this into question. With over a million registered users, we are the leading company in this market in ******* - that success would not be possible without a total commitment to integrity.
  
  In addition, DealDash has a 100% Money-Back Guarantee on your first Bid Pack purchase, and a Second Chance Guarantee. If you try us out and don't win an auction with your first bid pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  If you're still not satisfied with your DealDash shopping experience, we'll be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won.
  
  Giving DealDash a try is risk-free!
  
  Let me know if you have any other questions or if you need some help getting started.
  
  Our Customer Support Team is available 24/7 to help out via phone, chat or email.
  
  Phone: ************
  Email: ********************************
  Live chat available using the contact support button on the webpage
  Facebook Messenger

  Customer Answer

  Date: 05/05/2023

   I am rejecting this response because:
  
  they are not accountable and this site is controlled by false players and bots to rack up the price on auctions. 

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only wanted to see what deal dash was about and tried to bid but was not successful so I decided it was a useless game for me. I logged out and deleted it from my phone never thinking I would be charged until I opened my checking acct two days later and saw I was chged $30. I need every ***** to survive these days and need this money returned.

  

  Business Response

  Date: 05/05/2023

  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. ******************** operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let ** know so we can follow up on it.
  
  Refund Transaction ID: **********************
  Refund Date: 2023-05-04 23:50:00 Pacific Time
  Refund Amount: ***** USD
  
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  And did you know that DealDash has a Second Chance Guarantee? If you try ** out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  Giving DealDash a try is risk-free!

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I down loaded the app had put my card on it just wanted to see how it worked next thing I was charged $70.00 dollars not happy with the out come I'm requesting a Refund

  

  Business Response

  Date: 04/27/2023

  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. ******************** operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction.
  
  Refund Transaction ID: ********
  Refund Date: 2023-04-24 17:09:53 Pacific Time
  Refund Amount: ***** USD
  
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  Giving DealDash a try is risk-free!

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I went on DealDash.com for the first time and had my credit card info stolen. There were quickly 3 charges fraudulently on my card from DealDash.com

  

  Business Response

  Date: 04/27/2023

  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. ******************** operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
  
  Reversal Transaction ID: **********************
  Reversal Date: 2023-04-25 01:07:01 Pacific Time
  Reversal Amount: ***** USD
  
  Reversal Transaction ID: **********************
  Reversal Date: 2023-04-25 01:07:00 Pacific Time
  Reversal Amount: ***** USD
  
  Giving DealDash a try is risk-free!
  

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up to this website, I was charged a $30 fee immediately. Nothing I read on the website or that was listed in the television commercial and mentioned anything about a fee to join. This $30 needs to be refunded immediately and all of my information removed from their system, I am also disputing the charge with my credit card and filing a complaint with my states department of justice.

  

  Business Response

  Date: 04/27/2023

  Hi ***?,
   
  Thank you for contacting DealDash. I'm sorry to hear that there's been a misunderstanding.
   
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. ******************** operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  I've gone ahead and issued a reversal for this transaction. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days.
   
  Reversal Transaction ID: **********************
  Reversal Date: 2023-04-22 08:53:21 Pacific Time
  Reversal Amount: ***** USD
   
  Because it was a reversal, there is no deposit into your account - rather, the original pending charge should disappear.
   
  Additionally, your request to delete your data has been processed - please do not reply to this email.