Complaints

This profile includes complaints for DealDash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  
• 

  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a account with you and was charged $72. I want my money back. I would of never signed up if I knew i was going to be charged.

  

  Business Response

  Date: 05/05/2023

  Hi!
  
  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. ******************** operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2023-05-04 23:55:02 Pacific Time
  Refund Amount: ***** USD
  
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  Giving DealDash a try is risk-free!

  Customer Answer

  Date: 05/05/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at Dealdash for the first time and would not have entered my credit card info if I'd known there was a charge to join. I assumed cc info was for future purchases. Apparently many others have been misled by your site. I want my $30 refunded and my account closed.

  

  Business Response

  Date: 05/05/2023

  Hi ***?,
   
  Thank you for contacting DealDash. I'm sorry to hear that there's been a misunderstanding.
   
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. ******************** operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  I've gone ahead and issued a reversal for this transaction. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days.
   
  Reversal Transaction ID: **********************
  Reversal Date: 2023-04-21 08:51:51 Pacific Time
  Reversal Amount: ***** USD
   
  Because it was a reversal, there is no deposit into your account - rather, the original pending charge should disappear.
   
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your reversal!
   
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
   
  Giving DealDash a try is risk-free!

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday April 10, 2023 I found a pending charge for $70.60 on my bank account and I didn't purchase anything no bids nothing. I did put my I formation in to he able to sign up but nowhere did it say I would be charged anything or I would have never signed up or put my information in there I did not authorize any out to be spent from my account. I want no need my money back

  

  Business Response

  Date: 04/14/2023

  In response to the customer's request for a refund, this has been issued.

   

  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2023-04-14 01:02:34 Pacific Time
  Refund Amount: ***** USD

   

  The charge ocurred when the customer entered payment info and confirmed the purchase by clicking a purchase button.

   

  DealDash is a pay-to.participate service; it is free to make an account but one must buy bids to participate in online auctions.  We are happy to asisst and issue a full refund when a purchase is made in error.

   

  The customer's bank will complete the refund automatically within 3 to 5 business days.

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I saw an ad for DealDash and decided to check out the free app. I downloaded it onto my phone and signed up, assuming when they wanted my PayPal info, it was only to secure payment in case I won a bided item. But seconds later I was charged $30. I never saw it coming, nor did I intend to pay $30 at this time on my extremely fixed income. I did not understand that I was buying bids. I thought I was browsing to see if this was a site I was interested in. This was very misleading and I really just want my money back. I cannot afford this luxury at this time.

  

  Business Response

  Date: 04/12/2023

  DealDash has a 100% money-back guarantee for a customer's first purchase of bids.

   

  We have located this customer's account and issued a full refund, see details below.

   

  PayPal purchase refunded:
  Refund Transaction ID: ********
  Refund Date: 2023-04-12 06:04:25 Pacific Time
  Refund Amount: ***** USD

   

  The customer will see the refund credited instantly on their PayPal account.

  The customer was charged when they created an account and then selected a purchase option, entered payment information, and confirmed their purchase.  This appears to have been done in error on their side.

   

   

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made An account to see what the website is and was charged 72$. I have Not bought anything and I woukd Like a refund.

  

  Business Response

  Date: 04/06/2023

  Hi ,
  
  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
  
  Refund Transaction ID: **********************
  Refund Date: 2023-04-06 06:49:45 Pacific Time
  Refund Amount: ***** USD
  
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  Giving DealDash a try is risk-free!
  

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was nothing stating an entry fee when signing up for the website. Charged $78 when entered card information to start.

  

  Business Response

  Date: 04/06/2023

  Hi,
  
  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
  
  Refund Transaction ID: **********************
  Refund Date: 2023-04-06 06:50:47 Pacific Time
  Refund Amount: ***** USD
  
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  Giving DealDash a try is risk-free!
  

  Customer Answer

  Date: 04/07/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under the impression that to join was free, and my credit card was charged $78, I never agreed to pay this.

  

  Business Response

  Date: 03/30/2023

  Hello,
  
  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
  
  Refund Transaction ID: **********************
  Refund Date: 2023-03-30 00:18:56 Pacific Time
  Refund Amount: ***** USD
  
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  Giving DealDash a try is risk-free!

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2023 Dealdash charged my PayPal account $30 and I didnt purchase anything. I assumed they ask for account information to secure any bids I might make on products. Even at that I would not have provided my credit card information. When I saw PayPal as an option, I considered that an extra layer of protection and joined dealdash but nowhere was a mention of a $30 charge to sign up or I would not have provided my PayPal authorization. I want my $30 refunded and have not or will not use dealdash. Should I also contact PayPal to prevent other people from going through this?

  

  Business Response

  Date: 03/30/2023

  Hi,
  
  Thanks for getting in touch! I'm sorry to hear that there's been a misunderstanding.
  
  I've gone ahead and issued a refund for this transaction.
  
  PayPal purchase refunded:
  Refund Transaction ID: *****************
  Refund Date: 2023-03-30 00:18:08 Pacific Time
  Refund Amount: ***** USD
  
  You should have received a refund confirmation from PayPal to the e-mail address associated with the PayPal purchase. Please note that this may take a few days to clear.
  
  The initial payment was for a Bid Pack you had purchased after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  In the meantime, I'll leave the bids you purchased in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  Did you know that DealDash has a Second Chance Guarantee?
  
  If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  

  Customer Answer

  Date: 03/30/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking into DealDash and feel misled. The wording in DealDash is not clearly written. It asks for information on how you will pay but I couldnt get a clear picture. I thought they were asking for a way to pay for the items as I won the bid for an item. Next thing I know I had $30 withdrawn using my PayPal account. I feel I should be reimbursed and the wording needs to be more accurate since I have seen so many others make the same mistake

  

  Business Response

  Date: 03/30/2023

  Hi,
  
  Thanks for getting in touch and i'm sorry to hear about the confusion.
  
  It seems there are no purchases under the DealDash account associated with ****************.
  
  To help us locate your account, please send us any of the following, if applicable:
  
  Alternative email addresses
  Your PayPal email address
  Last 4 digits of credit/debit card
  Order receipt/invoice numbers
  
  Let us know, and we'll gladly assist you further.
  
  Thanks, and I hope to hear from you soon.
  
  Additionally, feel free to reach out to our support team in order to make use of our 100% money-back Guarantee on first purchases. They generally are able to get back to you within an hour! This can be done through phone *************), Live chat on the website/app or ******** and email ***********************************

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signing up for deal dash that I thought was free as soon as I put my debit card in it took $72 out of my account I did not purchase anything so I would like a refund

  

  Business Response

  Date: 03/23/2023

  Hello,
  
  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2023-03-23 07:04:46 Pacific Time
  Refund Amount: ***** USD
  
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  Giving DealDash a try is risk-free!