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Options Travel GroupThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Options Travel Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 44 Customer Reviews
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Review fromSusan S
Date: 06/26/2025
1 starSusan S
Date: 06/26/2025
Do not believe what options travel group say they said could get us out of our timeshare. They had us apply for credit cards so they would get paid. Now we are stuck with that debt also. Plus we had to pay roughly 1200 to a third party that they put us in touch with whom was supposed to facilitate timeshare exit. This was lakeside closing service, clermont Fl. They too have not gotten any result in exiting timeshare..Tried telling us to just stop paying the timeshare, that would mess our credit up.they also get you to sign up to their yearly fee for resort / travel services etc.
Very disgusting that they are allowed to get away with the lies and ripping people off. Just as bad as the timeshare lies.Options Travel Group
Date: 06/27/2025
Dear Ms. *******,
Thank you for taking the time to share your concerns. We’re truly sorry to hear about your experience and the frustration it has caused. Please know that we take all feedback seriously and are committed to addressing any issues that arise during our clients' journeys.
At this time, our Customer Service team has been notified and will be reaching out to you directly to review your file in detail and discuss the next steps. We want to ensure you have a full understanding of your account and the services provided. Thank you for your patience as we work through this with you. If you have any immediate questions or would like to speak with someone directly in the meantime, please don’t hesitate to contact our office.Review fromJE S
Date: 05/27/2025
1 starJE S
Date: 05/27/2025
They have offered a *********************** that is nothing more than an Extortion Scam! In doing due diligence to verify the credibility of Options Travel Group and what they would provide, I found it was a scheme to get $16,090 for services valued at $5400, for work subcontracted out. In addition, not all of the services they promised verbally could be verified. I feel I was taken advantage of because I am a senior citizen over 80 years old. Rating FOptions Travel Group
Date: 05/29/2025
Mr. **********,
We are truly sorry to hear that you feel disappointed with your experience and want to assure you that we take all feedback, especially involving trust, transparency, and senior advocacy, very seriously. We would like to address a few important points for clarity and context: We received your review that you felt taken advantage of, particularly as a senior citizen. We would like to note that we have documentation from you confirming your intent to proceed with our services. Specifically, we received an email from you dated October 1, ***** stating "Now that I understand that the delay was related to the credit card charges being declined, and I rectified that, confirming my intent to proceed. Thus, this email is to confirm that and to disregard the letter... I am anxiously waiting for the login credentials, so I can make up for lost time and get started! This communication confirmed your understanding of the situation, intent to proceed, and acknowledgement of services and contract terms. At the time, no further objections or requests for termination were communicated to our team.
We are willing to review your file and discuss any concerns further if you reach out to our corporate office.
Review fromBonnie G
Date: 04/29/2025
5 starsBonnie G
Date: 04/29/2025
Weve been working with Options Travel to get out of our timeshares, and the experience has been outstanding. *******, the person weve been working with, is top-notch. Every time I reach outwhether its a call or a texthe always gets back to me right away. Hes incredibly personable and follows through exactly when he says he will. Its rare to find that kind of consistency and professionalism these days. We would absolutely recommend Options Travel to any of our friends or anyone looking to get out of their timeshare. Theyre an A+ in our book!Options Travel Group
Date: 04/30/2025
Thank you for the wonderful review! We truly appreciate you taking the time to share your positive experience with Options Travel Group and your recommendation to others. It's fantastic to hear that ******* has been able to provide the level of service and support that you expect and deserve. We pride ourselves on offering great customer service and ensuring that our clients feel heard and support every step of the way. Your feedback means a lot to us and reinforces our commitment to providing excellent, consistent and professional service.
Thank you again for trusting us with your timeshare journey! Please don't hesitate to reach out if you need anything further, and we look forward to continuing to work with you
-Options Travel Group
Review fromSharon D
Date: 01/09/2025
5 starsSharon D
Date: 01/09/2025
I had the pleasure of working with Options Travel Group to exit my timeshare, and I couldnt be more pleased with the experience. From start to finish, their team was professional, transparent, and genuinely helpful. They took the time to understand my situation and walked me through every step of the process. What really stood out was their clear communication and dedication to resolving my issue quickly and efficiently. I felt supported throughout the entire process, and they delivered on their promise to help me exit my timeshare. If youre looking for a reliable, trustworthy company to assist with your timeshare exit, I highly recommend Options Travel Group!Options Travel Group
Date: 04/30/2025
Thank you for the wonderful review! We're thrilled to hear about your positive experience with Options Travel Group and that our team provided you with professional, transparent, and helpful service. Your recommendation means a great deal to us.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thanks again for choosing Options Travel Group!
Review fromLee E
Date: 09/26/2024
1 starLee E
Date: 09/26/2024
September 8, 2022: I went to a presentation by Options Travel Group. They told me that they would get me out of my timeshare if I purchased a membership with Options Travel. I gave Options Travel approximately $7600. It has been over 2 years now and I still have the timeshare. The kicker is that I am still paying maintenance fees, and I cannot use the timeshare until the matter is settled. I have placed over 25 calls to Both Options Travel and ********* and ******* law firm. Each company is blaming the other for the problem. Representatives from both have also been quite rude to me in regard to me asking why nothing has been done. Options Travel held the presentation. Options Travel took my money. Yet, Options Travel refuses to give me a refund. I only joined Options Travel because they promised that they would take over my timeshare. 2 years later, nothing has been done. Why does Options Travel refuse to return my money. 2 years of excuses and false promises. If this is a legitimate company, why won't they return my money?This cannot be nothing else but a scam. Options Travel should be ashamed of themselves. I am looking into an attorney or at the very least filing a suit in small claims court. I will continue to report, expose and advise of this Travel company's deceitful practices.I wish I could give a zero-star rating. Zero is what I have received from Options Travel, or should I say negative $7600 because that is the amount of money that they stole from me.Options Travel Group
Date: 11/11/2024
Mr. ****** we are here to help in any way possible. We have reviewed your file and see you file is with the lawyers office ********** and *******. We do see a lot of communication back and forth pertaining to a hardship letter. Since your file is with them we are limited to the status of your file. I have sent a request to our customer service team to reach out to you and see what resolution we can come too to help. We look forward to speaking with you soon.Review fromRichard B
Date: 09/12/2024
1 starRichard B
Date: 09/12/2024
I am 89 years old and widowed. I was invited to a meeting on timeshares (hereinafter "T/S") but I was told that they were not going to try to sell me anything. It turned out to be a typical T/S sales arrangement where the prospective buyers sit across from the sales **** not near any of the other T/S presentations. Only this one was slightly different. They claimed that Florida HB435 was passed in 2019 which allowed T/S property owners to demand up to 20 years of T/S maintenance in advance. They said that Options Travel Group of Spring, ** could get me out of my T/S if I would sign up for their travel club and pay $119.98 per year for every T/S week that I bought from them. They claimed that this would enable me to purchase T/S weeks from them at approximately half the cost of what those T/S weeks would cost. I may have been born in the morning but it was not yesterday morning. I refused their offer. I later checked Florida HB435 proposed in 2019 and found out 1) it was not passed, and 2) it had nothing to do with requiring T/S owners to pay maintenance fees in advance. In fact, it actually established regulations on companies attempting to help people get out of their T/S.Options Travel Group
Date: 09/13/2024
Mr. ***** we are not pleased to hear that you were told one thing and advised another at your meeting. We do bring any and all updates to clients when we are made aware of. We will have a discussion regarding what was said with the employees to ensure everyone is up to date on all announcements. If you need anything in the future, please give us a call at our corporate office.Review fromEric C
Date: 08/28/2024
5 starsEric C
Date: 08/28/2024
This company did everything they said they would . Highly recommend options travel group to ANYONE looking to exit. The membership is amazing and saved me tons of money! Very pleased . Very professionalOptions Travel Group
Date: 08/29/2024
We want to thank for your 5 star review! We are pleased to know we helped you along the way with your membership. If you need anything in the future please reach out to our customer service team!Review fromRyan R
Date: 07/01/2024
1 starRyan R
Date: 07/01/2024
This is a scam company. They took $8200 from me and I got had. They opened 2 credit cards in my name when I only gave consent to see if I would be approved or so I thought. They came back with all my information. They only give you 7days to cancel and no one will even contact you or talk with you about it. The guy ***** or whatever is an absolute p.o.s and is argumentative and rude. Please don't be like me and give them anything.Options Travel Group
Date: 08/29/2024
We want to apologize and take responsibility for the customer service recieved. We do have a binding contract that does protect the company and the client in all aspects which we show you signed. We are still wanting to speak to you and acknowledge your concerns and see if we are able to come to a resolution. If you wish to speak with customer service please contact our office and we will be glad to help.Review fromJames O
Date: 07/01/2024
5 starsJames O
Date: 07/01/2024
******* was great! She was polite,pleasant and patient to someone who is not computer savvy ??????Options Travel Group
Date: 07/02/2024
************** we are pleased to hear your expereince was great with *******. If you ever need further accistance please reach out to our office.Review fromRoy L
Date: 05/23/2024
2 starsRoy L
Date: 05/23/2024
The purpose of the meeting supposedly was to teach us how to use other timeshares with our own timeshare. We were told that they were NOT selling or buying anything, yet we walked out with $26K in debt. This would not have been too bad if we could pay it off, interest free, over 100 months as they represented, but instead they put it on new credit cards with 18 or 21 month introductory interest-free rates, which leaves us with finding other interest-free opportunities for the remaining ***** months or pay the credit card going rate of 10-20%. Our paperwork said that we could get into the members-only website with the ** and password provided on the documents that we brought home. It wasn't, so we can't get in to the website to better understand the concept. Therefore, we are going to use our cost-free seven day option to cancel this contract.Options Travel Group
Date: 06/13/2024
Mr. ********* we show that you were given access before the 7 day recession. You were provided a unique ID for your account to login to the membership. We do show that we recieved a cancellation letter back on 6/4/2024 and your account reflects cancelled as well. If in the future you decide to move forward please give us a call.
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