Travel Club
Options Travel GroupThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Travel Club.
Reviews
This profile includes reviews for Options Travel Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 44 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromElmer N
Date: 02/21/2024
1 starElmer N
Date: 02/21/2024
They don't know what they're doing. I called up there and they lied to me about my timeshare being canceled. Then they called back and said they made a mistake. How can a timeshare company make that kind of mistake? Sneaky, misleading, incompetent, and a disgrace. Those the words that remind me of Options Travel Group.Options Travel Group
Date: 04/01/2024
************ Options Travel Group or ****************** does not have record of you calling and speaking with anyone at out office. You may have been calling your previous timeshare and that response was given we are not sure. Our records do infact show you have been released from ownership as on 10/29/2022. If you have any questions please contact our office.Review fromFrank G
Date: 12/13/2023
5 starsFrank G
Date: 12/13/2023
I think it is absolutely ridiculous that so many people are complaining about a. FREE gift. I didn't go to this meeting for a gift. I went because my family and I have been trapped in two timeshares for 20 years. We, of course, called the timeshare companies and begged them, to no avail, to take them back. This company is 100% legit! They did exactly what they promised us they would. They got us out of these burdens! Bravo Options Travel Group! Shame on those of you that call a legitimate company a scam because your FREE gift didn't work out the way you wanted!!Options Travel Group
Date: 01/08/2024
We want to thank you for the positive review. If you every have questions, please contact our customer service department.Review fromMichael M
Date: 11/29/2023
5 starsMichael M
Date: 11/29/2023
I must admit, I came here first to read reviews and was quite taken back and honestly hesitant to do business with OTG. My wife and I decided we were so buried in maintenance it couldn't get any worse, so we took a chance. To my surprise, Options travel group did EVERYTHING they said they were going to do! The follow up and customer service was above and beyond everything we ever experienced with any of the timeshare companies we invested in prior to our meeting with Options Travel. I saw many people online complaining about many different things but when we cut though the noise, all of those people were still released from their timeshares. And that was our only goal, TO GET OUT OF OUR TIMESHARES.. and that's what they did. A++ in our mind. We actual have sent 4 other friends and relatives to them to help them out. They helped every one of them get out and it was average timeframe of about 4 months. Well worth the money they charged. Not to mention when we called the concierge they saved us $3400 PER PERSON on an ******* cruise we already had booked through an online site. Super happy with our decision to trust Options travel! That's my two cents.. for what its worth.Options Travel Group
Date: 01/08/2024
We want to thank you for the positive feedback and review. We are grateful for your referrals as well and the timeframe it took to complete the transfer process. WOW! Thank you again, if you ever need any future help or travel, please contact our customer service department.Review fromDavid C
Date: 11/26/2023
1 starDavid C
Date: 11/26/2023
Travels Option Group scammed my wife and I at a meeting we were invited to, to see about ways you can take Cruises more efficiently. Once at the Hotel, that subject was changed to getting out of our *********************** and into a Option Travel Group Club. During the presentation, they explained that for $17,860, plus $1,595 per deed they would get us out of our lifetime Deeds and scared my wife with claims that our children, and their children's, children's would be responsible for maintenance fees that would grow to excess of $20,000 a year. To calm my wives fears from these claims I agreed to purchase the service. However, I found pout two things, they executed a bait and switch and said the $17,860 was for access to their Options Travel Group (OTG) website, which is no better for acquiring travel than Expedia, Priceline, Kayak, etc., and 90% of the time Expedia beats their pricing. However, to be fair, *** does says it will match Expedia price. So for $17, 860, I get to buy travel at the same price as if I use Expedia for FREE, They also stated that it would cost in excess of $20K to pay a law firm to get us out of the ************* maintenance fees, however Shell ************* and Wyndham ************* BOTH have processes to return your deeds if they are 100% paid off and you are up-to-date on Maintenace fees for a NO COST exchange and free you of any legal obligations on the deeds or Maintenace fees. OTG and ****************** personal told us we were wrong and good luck. They also bait you into using one of two Credit cards that have zero interest for 21 and 18 months. However, they as for $500 up front to start the clock, then the CC's to finish the transaction and provide you access to the website to see the value (you don't get access to the website UNTIL you pay in full), and then find out the truth that the website provides no better discounted vacation travel than Expedia or any other FREE travel website.Options Travel Group
Date: 03/13/2024
Good afternoon ************, we received your comment on the BBB and we would like to speak with you. Per your file I see you have spoken with the director/agent handling your file and concerns were addressed and being worked. Our corporate office was in contact on 11/10/2023 per your file. We do see where we tried to make contact with you at the end of the month November 30th as well. We would be glad to speak further with you and see how we can help you with a successful closing of your file. Please give us a call at ************.Review fromDonna B
Date: 10/20/2023
1 starDonna B
Date: 10/20/2023
This company is a scam. We were given a $25 e-gift card but was unable to redeem due to invalid redemption code Options Travel Group provided. When contacted the representative, a follow-up was promised. No additional response was received. Please beware of this company.Options Travel Group
Date: 10/30/2023
If you were offered a gift you should of received it, if you would like to speak to someone at the corproate office our number is 800-896-9308. We would like to make sure you did infact recieve your gift you were promised.Review fromTami R
Date: 09/27/2023
1 starTami R
Date: 09/27/2023
Is it normal for them to make a home visit uninvitedOptions Travel Group
Date: 10/30/2023
Thank you for reaching out regarding a home visit. It is absolutely not a normal business practice for anyone to show up univited. We want to appolgize for this happening and we will make sure it doesn't happen again. If you have any questions please contact our corporate office at 800-896-9308.Review fromAnn S
Date: 09/05/2023
5 starsAnn S
Date: 09/05/2023
All the people we worked with were really nice, professional, and helpful. Getting out of our time share was really easy. Getting out will save us close to $3000/ year. Great company! Shout out to Carl!Options Travel Group
Date: 10/30/2023
Thank you for taking the time to leave us great feedback on our customer service department. We will share your review with Mr. ****.Review fromDonald E
Date: 08/25/2023
1 starDonald E
Date: 08/25/2023
Same as the majority of others paid $9ooo + another $ 1300 in fees later to free us from our timeshare and ran around getting documents notarized on a time limit set by them and have received nothing from our timeshare company stating their is any action on our account by anyone.
We attended their SALES MEETING in September of 2022 and were told with our timeshare company transfer should take about 6 months but could take up to a year. Now it is the end of August of 2023 and nothing has happened.
Any contact with Options travel or their partner company(same address in Texas) Vacations Warehouse only gets excuses like xxxxxx timeshare has not mailed out the documents to you yet, we will check with them and find out why. This is an attempt to shift the delay back onto our timeshare company .
Over $10,000 gone and we still own our timeshare and are still paying maintenance fees to keep our account up to date so they can't cancel the process and say it's our fault.Options Travel Group
Date: 09/11/2023
Mr. ******* we have been in active contact with you regarding your transfer and we are terribly sorry it has taken the length it has. Many months went by were we were following up with you as well your resort. We have been trying to contact Wyndham for an update for months, including this passed week. I show the agent on your file updated you as of last week. I will pull your file and have someone contact to see if there is anything we can do. Sorry for the length in time we are hopefull this is almost completed.Review fromLeslie T
Date: 08/21/2023
3 starsLeslie T
Date: 08/21/2023
Brandon *** was very helpful straightening out my account to pay them. He is very professional and helpful. I will give more stars when the law firm takes care of my timeshare like they stated they would do.Options Travel Group
Date: 09/05/2023
We are pleased to hear Mr. *** was able to help you with your account. If you ever have questions feel free to contact our corporate office.Review fromCurtis W
Date: 08/11/2023
4 starsCurtis W
Date: 08/11/2023
I agree that the presentation was somewhat misleading. I didn't realize when we paid our fee that is was primarily for a travel service "Options Travel" to provide travel options to replace our current timeshares. I have been impressed and satisfied with their legal support to get us out of our current timeshares. I had been assigned a dedicated representative from their Holiday Inn team who did a great job of getting us out of our two ******* *** deeds. Now I'm working with their ***** group to get us out of our ***** resort. Everything seem to be moving along well.Options Travel Group
Date: 10/30/2023
Thank you for your review and satisfaction with our customer service team. If you need any assistance just give our customer service team a call at 800-896-9308.
Options Travel Group is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.