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Business Profile

Online Retailer

The Jim Bakker Show

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Jim Bakker Show's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Jim Bakker Show has 2 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom sent your ministry $215 for a 60 day meal that she never received. I contact the money order service and was told that the money order was cashed on 10/20 and deposited to Church Accounts at ***************** I've emailed the company multiple times and received numerous excuses about not having my mom's information in the system. A follow up email from Partner ******* said they found her information and that the vendor providing food is **** weeks behind. They also offered a refund and we replied yes. No response. It has been well past the 10+ weeks. At this point, my mom is requesting a refund of $215 that was sent to this scam show *** Bakker. ***************************** needs to stop scamming seniors. SEND A REFUND!------------------------------------------------------------------------------------------------------------------------------?----- Forwarded message ********************** Services <*******************************************>Subject: Re: ************ - Order Never received To: PB Thank you again for reaching out! This order is currently pending fulfillment with the vendor as they have expressed shipping times are taking no less than **** weeks due to supplies. There are other factors that have delayed these processes as well, but please know that orders are being shipped daily and we are working diligently to get them out as quickly as possible.If you wish to receive a refund, we can start the process for you and please know that we are in the process of refunding hundreds of partners daily but will get this completed as soon as we are able to.We thank you again for your patience and ***** as we work to fulfill this promise to you.May God Bless you abundantly!Blessings,Partner Services Morningside Church Home of The Jim Bakker Show ***********************************************

      Customer Answer

      Date: 01/26/2023

      My mother's name is **********************  I (*********************) filed the BBB Complaint.  The order with the jim Bakker show was placed in:

      *********************

      321 ***************

      ************** 20019

       

      Business Response

      Date: 02/20/2023

      A full refund of $215.00 has been issued to the partner via check # *******.

      Customer Answer

      Date: 02/21/2023

      Complaint: 18901083

      I am rejecting this response because: Did they provide an address on where the check is being sent too?  I have been going around in circles with this company for months.  According to them a lot of people are being sent checks.  They need to provide more details on when or if it has already been sent out.



      Sincerely,

      *********************

      Business Response

      Date: 02/22/2023

      The address that the check is being mailed to is detailed on the copy of the check that was placed in the mail on 02-20-2023. The address stated : ********************* ****************************************************************. A copy of the check was included at the end of the original attached documents. I have attached a new document of the check copy only.

      Customer Answer

      Date: 02/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I don't receive the check I will reopen the case.  I pray that I am done with this situation.

      Sincerely,

      *********************

    • Initial Complaint

      Date:01/12/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 4, 2022, I ordered the Christmas Book from The Jim Bakker Show. My account was charged $50 for purchase but book never received. I have made several attempts to contact this organization but phone calls never answered. Emails to their Partner customer service line requesting refund only results in a stock response form blaming lack of contact or response on limited staff. This has continued to date as of January 12, 2023. I am requesting a $50 reversal to my credit card.

      Business Response

      Date: 01/19/2023

      A full refund of $50 has been issued to the partner via reversal of credit card transaction.

      Customer Answer

      Date: 01/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two items from the show back in September and never received what I paid for and I want a a total refund I have reached out several times and haven't got my money back yet.

      Business Response

      Date: 01/12/2023

      A full refund of $70 has been issued to the partner via reversal of credit card transaction.

    • Initial Complaint

      Date:12/07/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 books from Jim Bakker in May of 2022. I ordered a DVD during the summer. It is December and I still have not received my products. I have tried to call REPEATEDLY, I have e-mailed them and they do not respond. They took my money immediately, but no service. Now, no one answers customer service. The only number that answers is the number to take NEW orders and they say they have no access to previous orders. I would like my products or a quick refund. 7 months of waiting is RIDICULOUS. There is NO CUSTOMER SERVICE AVAILABLE either. Buyer beware!

      Business Response

      Date: 12/20/2022

      Full refund of $65 has been refund to the partner via CC transaction reversal.

      Customer Answer

      Date: 12/20/2022

      Complaint: ********



      I am rejecting this response because: I have 
      received the complete book refund of 65.00, but I am still waiting on the refund for the DVD ordered





      Sincerely,



      ******* ******

    • Initial Complaint

      Date:09/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 2021 ordered patch $115.00
      Took too long to get. Never received. Want a refund.
      That’s all

      Business Response

      Date: 09/23/2022

      Full refund has been issued to partner via reversal of credit card transaction.

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased high protein diet books on 2/28/22 advertised on their show - order no **********. Went to my kidney doctor who said I could not go on this diet. Books were never opened and I returned them. I have a ** ****** ******* receipt. Called their customer service who acknowledged receipt of books and said a refund would be issued. Eight months and numerous phone calls later and no refund has been issued. Books were $110.00.
       
      Could you please help me get my refund as I am 73 yrs.

      Business Response

      Date: 09/23/2022

      Refund of $95 was issued to the partner via reversal of credit card transaction on 05-26-2022.

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased $2900 **** generator on Feb 2, 2022. I have not received it as Sept 9, 2022. It has been paid for on my **** card. I have tried to reach their customer service at least 6-8 times and have not had any contact with them. They do not return your call. I am very disappointed and feel that something illegal is going on !!!!!!

      Business Response

      Date: 09/23/2022

      Refund issued via credit card reversal of transaction. 

    • Initial Complaint

      Date:09/06/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint taken over the phone by the H363137**3238313831H Staff Charged account for $70.00 on August 2, 2022 for 2 of the same products. I asked for a receipt to my email and they said they don&#**;t do that. They told me they can&#**;t give me a time when I will receive the products. I have tried contacting them and no one picks up the phone.

      Business Response

      Date: 09/08/2022

      A full refund has been issued to the partner via credit card reversal.

      Customer Answer

      Date: 09/19/2022

      I received a full refund and want to thank the BBB for its help.

    • Initial Complaint

      Date:08/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On july 7 I order a book, to date I have not gotten it. I have tried for the past 3 weeks to get any kind of answer but so far have had no reply. This is not the first time I have had to wait too long for delivery but it will be my last.

      Business Response

      Date: 08/26/2022

      Full refund has been issued to the partner via credit card reversal.

    • Initial Complaint

      Date:08/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (Order #******) on July 20. Funds were taken from my account on that day, but I have never received my order and they will not respond to my emails.

      Business Response

      Date: 08/24/2022

      Full refund has been issued to the partner via credit card transaction reversal.

    The Jim Bakker Show is NOT a BBB Accredited Business.

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