Reviews

This profile includes reviews for MOHELA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MOHELA

  633 Spirit Dr Chesterfield, MO 63005-1243

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  MOHELA

  PO Box 105347 Atlanta, GA 30348-5347

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  MOHELA

  PO Box 91388 Raleigh, NC 27675-1388

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  MOHELA

  PO Box 90639 Raleigh, NC 27675-0639

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  MOHELA

  PO Box 105540 Atlanta, GA 30348-5540

Review Details

• Review fromKirsten R

  Date: 11/30/2022

  1 star
  So, if you are in the military and are getting loan repayment, make sure that you report them! Per Army policy, payments should only go to principal and the Army will NOT pay any interest! MOHELA will not apply your payment correctly to principal, which will not decrease the balance of your loan if you have any interest accrued. ***** *** *****************************************************************************************************************. Call the Department of Education and make sure that they know how MOHELA is not handling this correctly per your MOHELA policy standing payment instructions. Supervisor said "that's the way payments are made to the accounts". "They can't bypass interest accrued on the loan, even though FedLoan had no problem doing it for the last 4 years!!!!"

• Review fromSteven K

  Date: 11/30/2022

  1 star
  I currently work for a not for profit. Horrible, horrible, horrible... here's what they did. I am back in school so they put my loans into deferment without even contacting me. Loans are deferred due to loan forgiveness legislation so every month I am supposed to pay but loans are paused are counted towards PSLF... if they pause because I am back in school they don't count. NO NO NO, I want to pay my loans on IBR. Answer the phone and allow me to PAY my loans and have these payments count towards PSLF. Stop the games please

• Review fromMike G

  Date: 11/28/2022

  1 star
  If I could give zero stars I would this is the worst customer service is have ever had. Just received a letter that my loan was disbursed I haven't been in school since 2016 and the school that is was disbursed for I graduated from in ****. I have tried to call them multiple time only for the initial call taker to be confused, and transferring me to a higher up only for me to sit on hold for hours and then get disconnected on their side.

• Review fromMichelle D

  Date: 11/21/2022

  1 star

  Michelle D

  Date: 11/21/2022

  It is next to impossible to get a live agent on the line. When you finally do they put you on hold for hours and come back and say we are still processing applications. My application was submitted on 7/28/22. They have no idea what they are doing. The contact ** page gives you a phone number and you will either wait hours 4+ to get told they cannot help you. This is a disaster, so much for making the **** easier.

  MOHELA

  Date: 11/22/2022

  Hello *******************************. Our company has experienced challenges in the sudden increase of accounts as well as a tremendous increase in call volume. We have increased our staff to the fullest of ability and have no control over wait or response times. We value each and every consumer we service and will continue to work diligently to address all their concerns to the best of our ability. We encourage consumers to visit https://www.ed.gov/ for tips, and if they have an account with us, they could create an online account to check their status and email questions to our company directly. Again, we apologize for any inconvenience this has caused and will continue to work hard to move past these new challenges.

• Review fromLeslie D

  Date: 11/21/2022

  1 star
  Ever since ****** has taken over ownership of my student loan I have not been able to get in touch with them. They sent me a letter saying I had an account I could sign up and then when I try to sign up it says that my information is not match their records and I need to call. I then try to call and there's no way to get to a real human. I finally found a way to get into a queue and after 2 hours of waiting it just hung up on me. This is happened to me three times. This company is worse than fed loan servicing. I don't understand how the government thinks that anything is going to get done before the end of the year when they can't even create an account for you or answer the phone. If I had a dollar for every minute I had wasted on student loan servicing companies, the government would owe me money.

• Review fromTiffani H

  Date: 11/21/2022

  1 star
  It's impossible to reach anyone at Mohela. My student loans were recently transferred to Mohela from Fedloan and it's been an absolute nightmare. I have been a public servant for over 20 years and had my PSLF form approved last year, November 2021. However, Mohela has not properly updated all of my qualifying payments and no one is answering the phone to discuss. You literally are placed on hold for hours and then the calls are suddenly disconnected. This is unacceptable for a company to be permitted to conduct business in this manner. I am certain I am extremely close to having the 120 payments needed for forgiveness. Unfortunately, Mohela has not reflected this on my account. How can a company be given a contract to manage peoples loans without the ability to do so properly. I would never have money in a bank where I was unable to reach out to someone to discuss my account. Likewise, the time I was able to speak with someone at Mohela, the representatives had to no idea what they were talking about and seemed to be unsure of the process. I am planning on reaching out to the national news stations and my congressmen if this issue is not resolved immediately. This is very shameful.

• Review fromShana B

  Date: 11/12/2022

  1 star
  Impossible to get through. The initial people answering questions don't know anything and seem confused. Transfered to a "higher" level and wait for HOURS only to be disconnected.I was on the phone waiting to be transferred to a supervisor and the call was disconnected internally. I have submitted my Employer Certification and Mohela refused to process it as of April. The last update was March and it is now November. I have over 120 pslf eligible payments counts.

• Review fromAmanda P

  Date: 11/12/2022

  1 star
  MOHELA is the worst! I thought nothing could be worse that FedLoans but yikes - I'll take any business over this nonsense. It's a wonder if they're even a legitimate company. None of my information transferred over from 2+ months ago is complete or accurate. Written contact says they'll respond in **** business days, it's going on a month with no response to two messages sent. Stuck in the call queue for an hour plus each time I call, then when there's an "answer" it's an automated response saying they don't have capacity to take my call. I'm ready to pay off my entire payment but can't get through to actually do it. I just want to be done with this bull but their lack of response is keeping them from money. This is now affecting my credit score which was near perfect. I had more questions answered from FedLoans AFTER my loans were transferred to MOHELA. This company is an absolute joke and failure.

• Review fromTroy B.

  Date: 11/12/2022

  1 star

  Troy B.

  Date: 11/12/2022

  Mohela has been giving us the runaround for over 8 months concerning my PSLF information. I have called several times and they keep saying that by next month we should have the information. However, the months go on and on and they always have the same answer. Next month we should know. This process has been extremely frustrating for our family.

  Troy B.

  Date: 11/24/2022

  Will there be a resolution for this complaint?

• Review fromCynthia G.

  Date: 11/11/2022

  1 star
  Dropped calls, long extensive wait times to speak to supervisor. I applied for PSLF in April and was suddenly transferred to Mohela. They were quick to deny my claim because there were only 2 payments made.. I had to consolidate all my loans to be eligible. I have been paying my student loans for over 15 years! When my account was transferred to Mohela I was provided a payment summary dating back to **** for my loans. Mohela was provided the same information- yet still hasnt processed anything to update my loan status.