Reviews

This profile includes reviews for Tri-State Water Power & Air's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tri-State Water Power & Air has 22 locations, listed below.

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  Tri-State Water Power & Air

  1220 SW End Blvd Cpe Girardeau, MO 63703-7617

  
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  Tri-State Water, Power & Air

  1936 S Lynhurst Dr Ste D Indianapolis, IN 46241-4636

  
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  Tri-State Water Power & Air

  1656 Headland Dr Fenton, MO 63026-2837

  
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  Luminous Electric

  3165 Lakewood Ranch Blvd Ste 103 Bradenton, FL 34211

  
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  Easy Electric

  2237 Commerce Dr Columbia, SC 29205

  

Review Details

• Review fromKP K

  Date: 03/27/2024

  1 star
  Worst customer service ever. Incompetent install staff. They did not pre scheduled utility power shut off or turn on, they didnt show up with battery to generator, they did complete fulfill their install agreement and install the wireless device, they did not hookup to network for monitoring, they also mis configured the generator. I had to research and purchase additional hardware for network connection to include installing and configuring. Then I had to reprogram the generator with the correct date and test run information. I would recommend using a different company. They do NOT return customer calls. I would also not use ********** for generator purchases or for installs if they use this vendor. Worst experience ever.

• Review fromJim G

  Date: 03/07/2024

  1 star
  My parents purchased a backup generator system for their house about and year ago and have NOTHING but issues with the system. It fails its weekly test runs and worst of all it failed to run during the most recent ice event and frigid temperatures we had this winter in Missouri. Calls to the company for help have not helped. They send a technician two weeks after a plea for helpthe technician arrives states all is well and the generator fails its test runs. Calls are again made; a tech is promised to arrive two weeks later and states he has fixed everything. Only to have the unit fail to do its job again and again. Management has been of NO help! My parents are in their mid-80s and this system was purchased to help provide some peace of mindbut the system and the company has failed miserably. I urge you to NOT give another thought to buying anything from this company. My parents and I can certainly attest to their lack of competence and professionalism.

• Review fromDan M

  Date: 02/27/2024

  5 stars
  Great workmanship and excellent knowledge of hvac system. Installed WiFi thermostat which is fantastic.

• Review fromJon M

  Date: 02/20/2024

  5 stars
  They did a great job. Glad i have a contract with them

• Review fromToby s

  Date: 01/19/2024

  1 star
  This is not going to be nice review.... Tri State has the worst CUSTOMER SERVICE of any company i have ever delt with you think you spend $7,000 for a water system and they cant even service it when it needs When it was installed they plumbed **** water line to my A. C UNIT FLOODED MY $200,000.00 HOME 6 OR 7 TIMES . Still not happy about that they didnt even offer to take care of the damage they caused.. who the h*** connects water line to. A. C unit.??? Came today they had no idea what was happening because ever employee there is UNEDUCATED . And they will LIE IN YER FACE . So i want my $186.00 FOF THR VISITATION FEE Because that girl KNEW NOTHING... I fixed my water system and it was exactly what i told them was wrong... The injector valves was clogg. Took all 25 mins to fix and most that was spent clearing my MAIN WATER valve of dirt build up... She said i dont know what's goin on. And she called her office to ask if anyone else knew why. NOPE NO ONE KNEW.. **** AND ***** NOT LIED TO ME IN MY FACE. WHEN I ASKED Was This THE CORPORATE OFFICE AND THEY Both SAID YES. ... THE ONLY PERSON That helped was **** FROM ************ TRI STate is BIGGEST BUNCH OF INCOMPETENT INDIVIDUALS I HAVE EVER DELT WITH... DONT BUY ANYTHING FROM ************ IM MAKING IT MY MISSION TO LET EVERYONE KNOW HOW BAD THEY ARE *** DONT CARE EITHER... SO I THINK $186 SERVICE FEE IS Rightfully MINE. AND IF THAT CHECK GETS CASHED BY TRI STATE WE GOIN TO COURT BELIEVE THAT..

• Review fromCheryl & Mark B

  Date: 01/11/2024

  1 star
  We purchased a whole house generator last April delivered in May. Purchased a service agreement when serviced this last summer. We started having a problem with generator not shutting off Jan. 2nd and called for service. A tech came out Jan. 10th after 3 plus hours and ***** called several other techs and replaced several parts couldn't find the problem. He left between 7-7:30 pm. The next day we called tri state around noon. We were told it would be Jan. 30th before they could come out. That is not acceptable. Called the salesman and explained everything. We were then called and told it would be Jan. 18th this still isn't acceptable. As I explained we are going to have severe weather this weekend and early next week. Now if the generator will not shut off except by turning gas off do you really think I want to turn it on ??? I really don't want it to catch fire or blow up or catch my house on fire !!!! Now this has been great service. I am so glad I paid $15k for a paper weight !!! Thank you, ***************************

• Review fromLaura A

  Date: 10/26/2023

  1 star
  I am located in ********. The salesman (*****) came to my house to discuss installing a 22 kw Generac generator. I had already had an estimate from another company for the sane product. Their price for generator, parts and installation was $9,880.68. ***** immediately tried to convince us that there had to be something missing and that was far too low of a price. I let him know that I had checked with ********** and that their price was about $6,100 so with installation that made sense. He then started trying to convince me that the wiring that is sold on those generators at ********** are aluminum and that his company gets the generator directly from the company with copper wiring, which everyone knows is better. He was lying like crazy in order to justify his estimate of $17,800. Btw, a simple phone call to ********** was how I verified that he lied. They get all generators directly from the factory and the wiring is only made one way. Let the buyer beware. Always fact check and never assume that a salesman is doing anything but trying to sell a service for as much of a commission as possible. I have no patience for people like ***** that try to take advantage of a 62yr old woman who may assume that I don't know anything about research. He also said that there would be a $425 a year maintenance fee. Everyone I talked to said $150. He gives contractors a bad name. Very unethical and should be illegal.

• Review fromValeria P

  Date: 10/20/2023

  5 stars
  We had a problem with our AC unit and called Hopkins Air Conditioning for diagnostics. We were very pleased with the expertise and services provided by *************** was polite, professional and efficient. **** showed knowledge and work ethics. He was very pleasant to work with. I highly recommend Hopkins Air Conditioning and will be using them again in the future.

• Review fromMarie C

  Date: 08/31/2023

  5 stars
  The whole team is very professional. The technician was competent and courteous. Really deserves a 5 star ??.M.C

• Review fromAlan W

  Date: 08/17/2023

  5 stars
  I have been a very happy customer of **********************. They are reliable, professional and very knowledgeable about their business. They are the place to go when you have an air conditioning problem.. ************