Complaints

This profile includes complaints for Credit Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Credit Control LLC

  3300 Rider Trl S Ste 500 Earth City, MO 63045-1338

  
• 

  Credit Control LLC

  9275 W Russell Rd Ste 300 Las Vegas, NV 89148-1480

• 

  Credit Control LLC

  8001 Woodland Center Blvd Ste 200 Tampa, FL 33614-2434

• 

  Credit Control LLC

  8001 Woodland Center Blvd. Suite 200 Tampa, FL 33614

• 

  Credit Control LLC

  9929 Race Track Rd Tampa, FL 33626-4458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for This debt with credit control llc at *************************************************. I Do not have a contract with the collections agency Credit control trying to collect .They did not provide me with the original contract as requested.

  

  Business Response

  Date: 03/13/2025

  We are in receipt of the complaint from ****** ****, forwarded to our office through the portal on March 12, 2025. Upon review of the information provided by the complainant, we find that the complainant did not provide account-level information regarding the account subject to the dispute.
  
  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control, LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, or a copy of any written communication sent by Credit Control pertaining to the account the consumer is disputing. Once Ms. ****************** the information needed to identify the account subject to the dispute, and we are able to verify her association with the account subject to the complaint, we will respond to the concerns expressed in the complaint filed on March 12, 2025.

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with *********** N.A. I do not have a contract with Credit Control,LLC/ ****************. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 03/14/2025

  We are in receipt of the complaint from ****** ***, forwarded to our office through the portal on March 10, 2025. Upon review of the complainants identifying information,we find that the complaint does not provide the verification information required to respond meaningfully to the concerns raised in the accompanying ************ such, Credit Control cannot respond to the allegations in this complaint due to the risk of third-party disclosure.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of Mr. *** and his association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on March 10, 2025.

  
  

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for this debt with ****************, I do not have a contract with this collection agency they also did not provide me with the original contract as requested

  

  Business Response

  Date: 03/12/2025

  We are in receipt of the complaint from ***** *****, forwarded to our office through the portal on March 6, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, Verizon.

  In reviewing our file, we find that the account was placed with our office on April 7, 2022,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. The complaint references an account that was recalled from our office on October 9, 2022, and Credit Control no longer has access to any account level information. Therefore, we cannot respond meaningfully to the concerns raised by the consumer.

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by Verizon.
  
  If the consumer has any questions or needs further assistance from Credit Control, she can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ******* at **************.

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with Credit ********* I do not have a contract with the collection agency trying to collect reporting this to my credit report.

  

  Business Response

  Date: 03/12/2025

  We are in receipt of the complaint from Oki *******, forwarded to our office through the portal on March 6, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ******************

  In reviewing our file, we find that the account was placed with our office on October *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The consumers dispute has been escalated to the current creditor, *****************, for further review and response.

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by ******************
  
  In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
  
  If the consumer has any questions or needs further assistance from Credit Control, they can contact ****** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, LVNV Funding, LLC at ************.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a contract with Credit Control LLC. They did not provide with the original contract as I requested.

  

  Business Response

  Date: 03/12/2025

  We are in receipt of the complaint from ****** ********, forwarded to our office through the portal on March 5, 2025. Upon review of the information provided by the complainant,we find that the complainant did not provide account-level information regarding the account subject to the dispute.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control,LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question.Once we are able to verify the identity of Mr. ******** and his association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on March 5, 2025.

  Customer Answer

  Date: 03/16/2025

  SSN last four: 4141

  DOB: **********

  Address: **************************************************

  providing additional information as requested.

  

  Business Response

  Date: 03/24/2025

  We are in receipt of the complaint from ****** ********, forwarded to our office through the portal on March 17, 2025. Upon review of the information provided by the complainant,we find that the complainant did not provide account-level information regarding the account subject to the dispute.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control,LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, Once we are able to verify the identity of *********** and his association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on March 17, 2025.

  Customer Answer

  Date: 04/02/2025

  The reference # 49858832 as requested 

  respectfully,

  ***** ********

  

  Business Response

  Date: 04/07/2025

  We are in receipt of the additional information from ***** ******** regarding our response to the complaint originally forwarded to our office through the portal on March 5, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *** Communications.

  In reviewing our file, we find that the account was placed with our office on October *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint.The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The consumers dispute has been escalated to the current creditor for further review.

  With regard to the consumers credit bureau dispute, Credit Control has updated the tradeline to reflect the consumer's dispute. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by *** Communications.
  In response to the consumers dispute,Credit Control has ceased its collection efforts with regard to this account.
  
  If the consumer has any questions or needs further assistance from Credit Control, he can contact **** *******, Director of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor *** Communications.

  
  

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted my sister with personal information regarding a debt I asked for all communications to stop both parties. They violated my rights.

  

  Business Response

  Date: 03/04/2025

  We are in receipt of the complaint from ****** ******, forwarded to our office through the portal on March 4, 2025. Upon review of the information provided by the complainant, we find that the complainant did not provide account-level information regarding the account subject to the dispute.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control,LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, or a copy of any written communication sent by Credit Control pertaining to the account the consumer is disputing. Once Mr. ************** the information needed to identify the account subject to the dispute,and we are able to verify his association with the account subject to the complaint, we will respond to the concerns expressed in the complaint filed on March 4, 2025.

  Customer Answer

  Date: 03/05/2025

  Complaint: 23019480
  
  I have reviewed the business' response and am rejecting it because:
  
  I have proof they violated my rights by sending  my personal information to a family member that provides sensitive information like what it is how much and sending an email to a family member when they have my to send a letter
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/05/2025

  I want to know why this was sent to my sister I cant be more clear with sending what iam requesting they violated my rights by sending information to my sister you keep stating need more information I attached the email regarding me that was sent to my sister for me its clear as day 

  

  Business Response

  Date: 03/12/2025

  We are in receipt of the complaint from ****** ******, forwarded to our office through the portal on March 5, 2025. Upon review of the complainants identifying information,we find that the complaint does not provide the verification information required to respond meaningfully to the concerns raised in the accompanying complaint. As such, Credit Control cannot respond to the allegations in this complaint due to the risk of third-party disclosure.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of Mr. ****** and his association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on March 5, 2025.

  Customer Answer

  Date: 03/12/2025

  I would like to close this I got clarification from this company already

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with credit control LLC. I don't not have a contact with credit control LLC . They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 03/05/2025

  We are in receipt of the complaint from **** *****, forwarded to our office through the portal on March 3, 2025.Upon review of the complainants identifying information, we find that the complaint does not provide the verification information required to respond meaningfully to the concerns raised in the accompanying complaint. As such,Credit Control cannot respond to the allegations in this complaint due to the risk of third-party disclosure.
  
  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control, LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of Mr. ***** and his association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on March 3, 2025.

  Customer Answer

  Date: 03/06/2025

  Hello this is **** ***** and I'm replying to your message with my date of birth and the last four digits of my social security number. As for any information about or that I can get from Credit Control LLC I didn't sign a contract with them and haven't received the original copy or anything stating I owe them anything besides what I've seen on my credit report. My date of birth is ********** and the last four of my social is 6054. If I can assist with anything else please let me know and thank you for the response and help with this matter. Have a wonderful day. 

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **********************. I do not have a contract with Credit Control, LLC, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 03/06/2025

  We are in receipt of the complaint from ******** *******, forwarded to our office through the portal on March 3, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, **********************.

  In reviewing our file, we find that the account was placed with our office on July 8, 2024,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The consumers dispute has been escalated to the current creditor for further review.

  With regard to the consumers credit bureau dispute, Credit Control has initiated a request to delete the tradeline reported by Credit Control. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by ***********************

  In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
  
  If the consumer has any questions or needs further assistance from Credit Control, they can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ********************** at ************.

  Customer Answer

  Date: 03/14/2025

  Just want to reply this the matter has been satisfactorily resolved provided the information does not reappear on my credit report. 

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked up Credit Control on internet to check to see if they existed around February 22, 2025. I contacted them via their website email Credit Control Debt Collector requesting the following: I think someone is scamming me. Can you verify that you are trying to contact me and provide the source of the claimed debt? I want to determine what is going on and get it to stop. I have not received a response, but on February 25 I received a second text requesting a -contact. On the 28th I received another text naming ******* Wireless acct-Tax Refund Options and a request to Visit Credit Control debt collector. When I checked my credit rating, there has been no contacts noted. I think this is a scam, but according to recommend procedure I need to make sure I am not ignoring something that could be important. There has been no other company mentioned but ******* in the last text and no money amount has been identified.

  

  Business Response

  Date: 03/04/2025

  We are in receipt of the complaint from ** *****, forwarded to our office through the portal on March 3, 2025. Credit Control is unable to locate an account with the information provided by the consumer. To accurately respond to the consumers complaint,and prevent unauthorized disclosure of account data, we need additional identifying information from the consumer to locate the account subject to the complaint and confirm the consumer is the authorized account holder.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control, LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of the complainant and their association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on March 3, 2025.

  Customer Answer

  Date: 03/07/2025

   

  Information the Better Business Bureau requested:  Birthdate **********, last 4 digits of SS 5353.

  Previous written complaint:

  I looked up Credit Control on internet to check to see if they existed around February 22, 2025. I contacted them via their website email Credit Control Debt Collector requesting the following: I think someone is scamming me. Can you verify that you are trying to contact me and provide the source of the claimed debt? I want to determine what is going on and get it to stop. I have not received a response, but on February 25 I received a second text requesting a -contact. On the 28th I received another text naming ******* Wireless acct-Tax Refund Options and a request to Visit Credit Control debt collector. When I checked my credit rating, there has been no contacts noted. I think this is a scam, but according to recommend procedure I need to make sure I am not ignoring something that could be important. There has been no other company mentioned but ******* in the last text and no money amount has been identified.

  I was again contacted via phone CCS ************ on 3/7/25 at 5:43 PM.  I did not accept call. I will not respond to these people until they respond to my previous request. I asked them to respond via email not on phone.  I want a written trial.

  Customer Answer

  Date: 03/09/2025

  On March 5th I was again contacted by *** again via text. Message as follows :  ******* Wireless account-Know your options-Call Credit Control debt collector ************ or visit *************************** Type STOP to optout.  On March 8th I received the following text:  Settlement or low pymt options re: ******* Wireless w/Credit Control debt collector  ************************************ or ************ Type STOP to optout

  I typed STOP on the March 8th text. I have an automatic payment system for my ******* phone and there has been no changes in my monthly charges.

  Customer Answer

  Date: 03/10/2025

  5353

  10/04/1948

  *********************************, Oh.  44256

  

  Business Response

  Date: 03/17/2025

  We are in receipt of the complaint from ** *****, forwarded to our office through the portal on March 3, 2025. Credit Control was unable to locate an account with the information provided by the consumer in her complaint. The consumer responded to our request for additional information on March 10, 2025. While we appreciate the consumers response to our request, we are unable to locate an account in our system matching the information provided. To accurately respond to the consumers complaint, and prevent unauthorized disclosure of account data, we need additional identifying information from the consumer to locate the account subject to the complaint and confirm the consumer is the authorized account holder.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control, LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of the complainant and their association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on March 3, 2025.

  Customer Answer

  Date: 03/17/2025

  I have provided the information I received via text.  The ID=******** was included in my previous request for help.  I have no additional information.  They have however not contacted me since March 8th.  Again my address is ************************************. The last 4 digits of my SS # is 5353.  I think they are giving you the run around.  We have given them already all the information that they just requested.  However since you have contacted them on my behalf, they have appeared to taken me off their scheduled times on text contacts.  Feb 25, Mar 1, Mar 5, and Mar 8 was their contact schedule with me. It is now March 17th and I have had no more harassing texts.  Perhaps they have corrected the problem or this was a scam hiding behind this company name. 

  Customer Answer

  Date: 03/24/2025

  Complaint: 23009450

  March 24, 2025
  
  I have reviewed the business' response and am rejecting it because: I have received no written response for at information as to why *** continues to contact me. I have provided them with the information that they requested through the Better Business Bureau.  I have applied the STOP request on my text.  Now they are calling again. On March 24, 2025 at 10 am,  I received another call from CCL.  I again did not answer.  I want to know exactly in writing why they continue to contact me. 

  
  Sincerely,
  
  ** *****

  Customer Answer

  Date: 03/24/2025

  March 24, 2025
  
  I have reviewed the business' response and am rejecting it because: I have received no written response for at information as to why *** continues to contact me. I have provided them with the information that they requested through the Better Business Bureau.  I have applied the STOP request on my text.  Now they are calling again. On March 24, 2025 at 10 am,  I received another call from CCL.  I again did not answer.  I want to know exactly in writing why they continue to contact me. 

  Customer Answer

  Date: 03/27/2025

  I sent the following letter to CCL on March 27, 2025 through their website *****************************************************************************************

  I have been working through the Better Business Bureau to get you to stop calling, texting, and emailing.  According to the BBB, you have no record of a complaint against me. Yet, you continue to call.  I have no information in writing what you are trying to do.  I have never had an account unpaid as long as I can remember.  However, since you have not provided me any information in writing as to exactly what the problem is I can only assume that I am being scammed.  In your phone calls and texts, you have requested that I call ************ to arrange a settlement or low payment option with *******.  ********** bill is paid every month. I double checked.  I want a letter stating the exact payment amount that you are trying to collect, the date or dates the claimed service was provided, to whom I am suppose to owe money, and why you have named ******* as the creditor. I will not be responding to phone calls, texts, or emails unless said email  responds to my concerns identified in this message. 
  

  

  Business Response

  Date: 03/31/2025

  We are in receipt of the rebuttal from ** *****, forwarded to our office through the portal on March 24, 2025. As previously stated, Credit Control was unable to locate an account with the information provided by the consumer in her complaint. We requested additional information from the consumer in an effort to locate a business record so we could further assist her. The consumer responded to our request for additional information on March 10, 2025. While we appreciate the consumers response to our request, we are unable to locate an account in our system matching the information provided. To accurately respond to the consumers complaint, and prevent unauthorized disclosure of account data, we need additional identifying information from the consumer to locate the account subject to the complaint and confirm the consumer is the authorized account holder.

  If the consumer could please provide the telephone number, including area code, where the text messages were received, we will investigate this matter further.Additional examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control, LLC on any written correspondence sent to the consumer, including text messages. Once we are able to verify the identity of the complainant and their association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on March 3, 2025.

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Control LLC contacted me regarding a debt with ******* back in September 2024. They added $400 fee to my account since they bought the account. I requested a validation of debt and they just provided bills without any specific details. I asked for a breakdown of charges but nothing more was sent to me. They said I am being charged for 4 phone installments. I had mailed 2 iPhone 12s back to them per customer service prior to disconnecting service with them. I contacted ******* but they refer me back to Credit Control. They dont want to help me obviously because they want me to pay the bill. I am trying to get these fees removed from account and have the account removed from my credit report.

  

  Business Response

  Date: 03/04/2025

  We are in receipt of the complaint from ******** ******, forwarded to our office through the portal on February 28, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, Verizon.

  In reviewing our file, we find that the account was placed with our office on August *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. Credit Control received direct notice of the consumers dispute, and fulfilled the request for validation on January 7, 2025. Copies of the billing statements for this account have been provided with this response.

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by ********
  
  The account subject to this complaint was recalled from our office on February 23, 2025.
  
  If the consumer has any questions or needs further assistance from Credit Control, she can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ******* at **************.