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Business Profile

Sporting Goods Retail

Soccerpro.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order yesterday for the ** pro turf shoes. I never received a confirmation email but my credit card was charged. Ive been trying to call them since their open time 10 am CST but I keep getting an automated message saying theyre closed. Its super frustrating and Ill be contacting my bank to dispute the charge if I dont get a reply from them EOD.

    Business Response

    Date: 04/04/2025

    Thank you for bringing this to our attention, and we sincerely apologize for the frustration and confusion with your order. Your order was placed during a brief system update with our international payment processor, which delayed our international orders by one day. We have provided an update via email with your tracking information and order confirmation. Once again we do apologize for the minor delay, but please dont hesitate to reach out if you have any further questions or concerns.

    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ****** *******

  • Initial Complaint

    Date:09/08/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/7/23 I ordered a pair of **** **** ********* ***** ** ***** ** ** in Baltic Blue/white color way. The fund’s came out from my account for $247.49 on 9/7/23 I have yet to receive a email about my purchase. I setup a profile on their site and that doesn’t show my order as well. These shoes are for my son who is in the middle of a tough High School season and needs his new soccer cleats asap. Please refund asap so I can fulfill my son’s elsewhere or I will take legal action.

    Business Response

    Date: 09/09/2023

    Hi,

    Your order has been shipped and I emailed you tracking information for your order. I do apologize for the confusion, but you only receive tracking information once your order ships. If you have any questions, please email ******************"

    Customer Answer

    Date: 09/11/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Sincerely,



    *** ******

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, September 4, 2023 I attempted to purchase an egift card from ***************** in the amount of $75.00. When trying to complete the purchase after entering credit card and personal information, I would not receive a confirmation but rather a "server error" message. I tried multiple times and seven transactions were complete between two separate credit cards.
    I've called multiple times and sent an email outlining the issue with no responses.

    Business Response

    Date: 09/07/2023

    Hi,

    I do apologize for our system charging you multiple times, but check your inbox as we have emailed you an update! We have issued the refunds for all your transactions as requested. Once again, I do apologize for the inconvenience, but if you have any questions please email ******************* 

  • Initial Complaint

    Date:09/06/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many other people on here have said, my son purchased a new pair of ****** Accuracy ******************* size 10, he never got an email confirmation or receipt yet the funds have been taken out of his account. We tried calling numerous times and emailed with no answer or response.

    Business Response

    Date: 09/07/2023

    Hi,

     

    I do apologize for the confusion, but your order has shipped and we have provided tracking information via email! We do apologize for the delay as international orders take a bit more time to prepare for shipping. I did email you an update with tracking information on 9/6/23. If you have any additional questions, email us at "*****************"

    Customer Answer

    Date: 09/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Mat Hills

  • Initial Complaint

    Date:09/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I should have read all of the negative reviews before ordering from this website. On 9-1-23 I placed an order for soccer cleats, checked out and payed for them, receiving an order number. They charged my card, but didnt send me any form of a confirmation email. Seems to be a trend with this company as you can read in all of the other reviews. There is absolutely no way to get ahold of these people, Ive waited hours on the phone, emailed them, ******** messaged them. Nothing. My soccer season starts relatively soon, when ordering these I expected to be waiting the normal **** business days, but I dont have time nor extra money to be waiting around months just to have my order canceled and a refund begin to start. This BBB website seems to be the only thing they answer to, so I hope by writing this I am able to receive my soccer cleats in time. Going forward I would really recommend they look into there customer service department, because it is horrible. I didnt cancel the purchase on my card yet in hopes you guys can just ship them out as soon as possible

    Business Response

    Date: 09/06/2023

    Hello,

    I understand customers get upset quickly, but this review in general does not make sense. In our policy it states "We ship your order as quickly as possible. All items that are in stock at SoccerPro will be shipped within 1-3 business days through *** or ***** You have the option in the Checkout to expedite the shipping method for an additional fee. Shipments may be delayed due to holidays, weather delays while in transit or other unforeseen occurrences. For time-sensitive deliveries please call SoccerPro to confirm the estimated shipping time." He ordered on September 1st, 2023 and we shipped off his order off today September 6th, 2023. Due to the holiday his order was shipped off in 3 business days and tracking information has been provided to the customer via emial. The customer has been informed about his order and has everything he needs.

    Business Response

    Date: 09/06/2023

    Hi ******,

    I do apologize for the delay on shipping your order. Due to the Holiday, we were not able to ship your order on Monday September 1st, 2023 and since your order was placed after 5:00pm on Friday September 1st 2023, we were not able to ship it out on Friday either. However we did ************** off today in 3 business days and you should have received an automatic email and a personal email from our customer service department providing your tracking information. Once again, I do apologize for the delay, but please let us know if you have any additional questions through our email: "*****************" 

    Customer Answer

    Date: 09/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of New Balance Tekela v4 Pro's off of their website on 5/11/2023. I never received an email confirming my order, but the money has been taken out of my account. I also upgraded my shipping and paid for that as well. All I have is the proof of purchase, as I took a screenshot of the receipt after I checked out. I have been trying to email and call and have yet to receive a response. It's been a week since I ordered the shoes and still don't have a shipping confirmation. If I do not hear back from them, receive my product or a refund, I will be taking legal action.

    Business Response

    Date: 05/22/2023

    Hi *****,

     

    I do apologize for the wait on your order, but we have gotten your order shipped off and I will email you your tracking information. I have also refunded your shipped fee, but still shipped it with priority mail shipping. Please let me know if you have any questions or concerns!

    Customer Answer

    Date: 05/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:03/20/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just recently put in a order for the **** Mercurial Superfly 8 FG cleats in a size 9 US mens, costing $275.00 off of there website. I was able to make the order but when I checked my email there is no confirmation. I went back onto the website to check my account on the soccerpro website and my order is not even showing up in there database. I checked my bank account and they definetly charged me for it. This is my first time buying from this website and if you check the bottom they have a A+ score which is not the case at all. I will give it a little bit of time to get back to me cause I just put in the order a couple of hours ago. Know that I look at the score and all the bad reviews, if I do not hear back from them, recieve my product, a refund, I will be taking legal action.

    Business Response

    Date: 03/21/2023

    Hello,

    Please allow more than a couple hours to receive tracking information for your order, orders ship in 1 to 3 business days unless customized or a pre-order. Please check your email inbox for updates!

    SoccerPro CSR 

    Customer Answer

    Date: 03/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an e gift card that is not working. I have tried to get in touch with them several times through email, social media, voice mails and phone calls, and have never gotten any response.

    Business Response

    Date: 02/21/2023

    We do apologize for our system having difficulties with your gift card. We emailed you letting you know we reserved a pair for you. Please let us know if you have any questions. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:02/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently bought a size 11 mbappe cleats dark purple beetroot on January 21 of 2023 and I have only received “ order received” my order number is ******-SP and that’s all I have received. My email is *********************. After I bought it I have no confirmation and no shipping updates or any tracking updates. I have not gotten any updates on my order and it’s been 3 weeks now. There is nothing that I have got. I really want this soccer cleats for my upcoming tournament. I have tried to contact the team but I have no response I even tried to call many times and they have not answered and I have emailed them about 6 times and no response.

    Business Response

    Date: 02/13/2023

    Hi ****,

     

    I do apologize for the wait and confusion on your order, but your order was canceled and refunded on January 30th, 2023. We sent an automatic cancellation email to the email we have on file, not this email address you are currently using. The funds should be back in your account, please email us if you have any questions. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a pair of soccer cleats online from ************* (***** **********) on 1/26/23.
    Our credit card was charged $251.99 on 1/26/23.
    We received notice that the package was delivered to our front door on 2/1/23 @ 12:26pm
    We never received the package - we have security cameras that show activity on 2/1/23 @ 8:25am and 2:54pm but nothing at 12:26pm. We believe the package was never delivered to the correct address if at all.
    I sent emails as well as left voicemails to customer service on 2/2/23 and again on 2/8/23 but have not gotten any responses.
    I contacted my credit card company on 2/8/23 to dispute the charge.
    We understand that things get lost in the mail, but the issue is that we have not had any response to the emails and voicemails that have been left for SoccerPro customer service and that is what is unacceptable since they were paid for the order.

    Business Response

    Date: 02/13/2023

    Hi,

     

    I do apologize about your order and the wait, but we responded to your email with tracking information for your order. According to your tracking information, your order was delivered on February 2nd, 2023. We understand your frustration with our shipping carriers portraying different tracking information details, but please respond to our email if you have any further questions! Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

    Customer Answer

    Date: 02/13/2023

    ********** ********



    I am rejecting this response because:



    We never received the package as I stated in my email response to them that they seem to be ignoring. I replied to their email and attached a screenshot of the security camera log that shows nothing arrived when the POD states it was delivered to the front door. The security camera would have picked up the motion if it was left on the front porch. My original position has not changed that we want them to send the package again. 



    **********

    ***** *********

    Business Response

    Date: 02/17/2023

    Hi,

     

    I do apologize for the wait, but if you check your inbox we have explained why we cannot proceed with your order. Once a chargeback is filed, we have to let the bank handle the situation. Once again, I do apologize for the wait and inconvenience. 

Soccerpro.com is NOT a BBB Accredited Business.

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