Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the business because I had a oil leak but I originally took it to *****, but we called General Motors and they told me to take it to an **************** dealer. We took it to Johnny Londoff and dropped it off. They had my car for a week. They called and told us what the problem was. The problem was we had a oil leak in the rear main seal and the repair was going to cost a little over $6000. We agreed to the fee and I went to the bank and got the money. In order for them to start the repairs I needed to pay $3000 and some change. We gave them a cashiers check half of the cost. They started working on the car. They called a week later and the car was finished and to bring the other half of the money. We arrived paid for services and said the car was fixed. Two days later my engine light came on. I called the business and **** was handling my case and she informed me that there was oil on the rear main seal and I should take vehicle to a car wash that washes underneath the car to remove the car. She said that the car would smell like oil. Then I was informed to drive the car 20 or 30 miles so the light would come off. The light did not go off. So, I took the car back up there and they wanted me to pay them again to look at the issue. I was not going to pay when I just paid them a little $6000.00. They eventually looked at the car and stated that there was something wrong with my pistons and that will cost me took much to fix the car and that I should junk the car. I just want them to fix my vehicle and honor the agreement we had.

  

  Business Response

  Date: 07/11/2025

  Please see attachment for business response.

  

  Business Response

  Date: 07/14/2025

  We  have received your complaint ID ******** from ****** *****.  Mr. ***** brought his vehicle in for repairs on March 31, 2025.  The vehicle was leaking oil and running rough.  (Repair Order ***** attached).  The vehicle had several serious issues.  We repaired and returned the vehicle to the customer on April 21, 2025.  Customer returned to the dealership on May 6, 2025, with his check engine light on.  We inspected and found that the oil was low.  We repaired his vehicle at no charge.  (Repair Order ***** attached).

  Mr. ***** called our service advisor, **** **********, at a later date and said his check engine light was on again.  **** informed him that she was going on vacation for the next week.  Mr. ***** came in and spoke with someone else.  We are not sure who because no Repair Order was written.  Mr. ***** should return to the dealership and see his service advisor, **** **********.  She will do an additional diagnostic on his vehicle.

  We hope this explanation helps.  If you require anything else, please feel free to contact us.  

  Thank you for your assistance.

   

   

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: May 9-21, 2025 Amount: ~$1500 Commitment from business: Fix the side detection system (of which they only fixed one side)Dispute: Car sat without being worked on for several days, despite an appointment.Initially picked up vehicle and no fix was completed/service department did not test, but service department was closed for the day so had to bring it back.Requested discount due to the multiple returning trips, extended lack of service, and miscommunicated issues, we were told that the $400 (return appointment) was a discount, and that it should have been $1170 (6 hours of labor). Service claimed to be a 6 hour labor job to remove a door panel and run a wire outside the car. I wholeheartedly feel that this is a severe inflation of labor hours. The core issue that would have prevented the rest of the things listed above, is the lack of information provided to us as the customer. The original diagnosis and fix was that it was the module. Replace that and everything should work. However, we later learned that this is NOT the case, and that would be the first step in troubleshooting the problem. We were presented with a fix, NOT a first step. If we would have been informed that this was a first step and that the passenger side is independent and could have its own separate issues, but relies on the drivers side, so therefore there may be more issues uncovered after the module replacement to get the entire system working, we would not have pursued the fix in the first place, saving ourselves the initial $1,115.38 and the resulting $424.14 of a second diagnosis. No matter how many times I said this to the assistant service manager, her response is that they wouldn't know this until fixing the driver side, which, I understand, but that knowledge was never presented to us to make an informed decision on the repair. Business Resolution: None. I have tried emailing the **, Service Manager, Executive President, and Owner, with no response from any.

  

  Business Response

  Date: 07/11/2025

  Please see attachment for business response.

  Customer Answer

  Date: 07/11/2025

  Complaint: 23547817
  
  I have reviewed the business' response and am rejecting it because:
  
  I was contacted by Johnny Londoff III last week with a resolution forthcoming but have yet to receive any further communication, despite a promise of we will contact you early in the week (of July 6)
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/14/2025

  We have received your complaint ID ******** from ***** *****.  *** and Mrs. ***** brought their vehicle in for repairs on May 9, 2025.  The vehicles side mirrors were not functioning.  We repaired the driver's side mirror module.  (Repair order ***** is attached).  Customer picked up their vehicle on May 12, 2025.  *** and Mrs. ***** returned on May 13, 2025 with additional concerns.  (Repair Order ***** is attached).  We have explained that some of the features are not available on their vehicle.  Additionally, we explained that some of the features are not available on their vehicle.  Additionally, we explained that the driver's mirror had to be repaired first because it controls the motor on the passenger's side.  We gave the Kraft's a discount on the repairs.

  We hope this explanation helps.  If you require anything else, please feel free to contact us.  Thank you for your assistance.

  Customer Answer

  Date: 07/15/2025

  Complaint: 23547817
  
  I have reviewed the business' response and am rejecting it because:
  They have simply resent the same blanket response and ignored my previous response. I have attached the screenshot of the email from **** Londoff III stating a resolution forthcoming, but have not received any response since then, 12 days later.  Furthermore, the responding statement is incorrect and completely missing several important pieces of information. Also, the response continually misspells my last name name, which furthers my point that the responder, Kitty, is only sending minimum information from their records without reading anything from this complaint. Please see the complete complaint sent via email to Johnny Londoff's owner, executive manager, general manager, and service manager on May 22, 2025, now almost 2 months ago, without a resolution.
  
  On May 9th, we brought our 2020 ***** Equinox in for 3 items (which were all scheduled prior).  ****** change, an inspection, and a side detection system error.  Right from the beginning, we had an issue.  The scheduled service had nothing about the side detection issue.  We were told that it could maybe be squeezed in, but there were no guarantees.  Later that day, I received a call that I had missed my appointment, which was not the case since the vehicle had been there for hours.  Something is wrong with the service scheduling apparently.
  After checking out the vehicle, we are told it is the module that is the culprit, and ~$1100 later, we pick up the car on Monday evening (May 12).  However, driving it home, the side detection system is still not working.  This is the first issue I have.  The vehicle should have been tested and confirmed to be fixed prior to releasing to the customer, but it obviously was not.  We call right away and bring it back the following evening on May 13.  ****** drove the car to work downtown and back home on May 13, prior to bringing it back, and confirmed again, the side detection was not working.
  
  It was not until Friday, May 16, that we received any communication back.  At this point, we are told that although it was not working when we left, drove it, and brought it back, suddenly the driver side is working days later but the passenger side isn't. "It could have just needed to be driven more for the computer to recognize it"...? Here is the first discrepancy between the service advisor, technician, and assistant service manager.  Service advisor claims it maybe just needed time or a reset (which somehow took almost 3 days to accomplish).  The assistant service manager today says no, it's been working the whole time and the technician didn't do anything since it came back in Tuesday.   This was not the case, and was confirmed by the service advisor that it was not working, and we never received any communication about it "just sitting there not being worked on the whole week because it was working", as was stated by the assistant service manager.  
  
  Back to Friday, May 16.  I spoke with the service advisor, and he said likely it was either the light in the mirror or the wire, and the only way to know would be to dig into it and test.  However, with the storms coming in and it not being worked on/sitting in the parking lot, he requested that we pick it up and bring it back Monday if we wish to pursue the issue.  Ok, makes sense, so it doesn't get damaged (except when mentioning this to the assistant service advisor, she rolled her eyes, so I'm not sure if it could have instead just been placed inside the shop). However, after sitting there since Tuesday, May 13 from a job started on May 9, I was a little upset that they could not work on tracing the issue the whole week or Friday, May 16.  Apparently, other jobs were put in front of ours, despite it being a week since service started.  Also, we had mentioned several times that ****** would be leaving for a trip on Thursday morning, and that the car would need to be ready by then.  We were told sure, no problem, bring it back Monday.  So, we pick up the car Friday and bring it back Monday May 19, as requested, around 1pm.  Again, we hear nothing from Monday through the evening of Wednesday, May 21.
  
  Wednesday, May 21, the service advisor states the issue is a wire on the passenger side from the module to the mirror.  They tested this by running a wire outside of the car and confirmed that the signal was reaching, so the wire inside the car had some issue and would need to be replaced.  However, the estimate was another $1000+ to fix the issue.  At this point, we declined to pursue the fix, as this was becoming much too costly.  To our surprise, though, we were being charged an extra $400 for this SECOND diagnosis (previously mentioned a $195 diagnosis fee).  When coming to pickup the vehicle today, May 22 (which was not ready until after 10am, despite multiple times noting that ****** would need the car by the morning of May 22), we spoke with the assistant service manager, telling her the grievances I've listed in this email, and were met with excuses:
  First, the issue with the car sitting for days at a time was met with a response that the technicians had other things to work on.  If that's the case, why would we bring the car in to sit and have nothing done to it, and without any communication, when we had an appointment?
  Second, the issue with it not working when picking it up originally was met with a response that it did work and we were wrong.  No, it didn't as both we, the customer, stated it had not worked on the drive home, drive to work and back, and drive to the dealership (WHY would we bring it back in if it was working?...) and our service advisor confirmed.  Her claim that it worked ever since it arrived back at the dealership on May 13 is false, and when asked if that was the case, why were never told anything until Friday, May 16 and what happened during the week, she responded that it sat there not being worked on because it worked.
  Third, the cost.  When requesting a discount due to the multiple returning trips, extended lack of service, and miscommunicated issues, we were told that the $400 was a discount, and that it should have been $780 (4 hours of labor) + "I'm paying my technician an extra 2 hours on top of that".  Not sure what that means, if the assistant service advisor is paying this out of her pocket (not likely).  
  This would mean that the diagnosis of (paraphrased) "removing a door panel to check the mirror light and running a temporary external wire from the module to the mirror" is claimed to be a 6 hour labor job.  When questioning how something so simple can equate to 6 hours, I get told that it takes an hour to remove a door panel (HOW?) and then 5 more hours to run a wire outside of the vehicle.  I am not claiming to be a master mechanic, but I do work on cars regularly as a hobby and have for 16 years, and there is no way that would take 6 hours.  I wholeheartedly feel that this is a severe inflation of labor hours.  
  The core issue that would have prevented the rest of the things listed above, is the lack of information provided to us as the customer.  The original diagnosis and fix was that it was the module.  Replace that and everything should work.  However, we later learned that this is NOT the case, and that would be the first step in troubleshooting the problem.  We were presented with a fix, NOT a first step.  If we would have been informed that this was a first step and that the passenger side is independent and could have its own separate issues, but relies on the drivers side, so therefore there may be more issues uncovered after the module replacement to get the entire system working, we would not have pursued the fix in the first place, saving ourselves the initial $1,115.38 and the resulting $424.14 of a second diagnosis.  No matter how many times I said this to the assistant service manager, her response is that they wouldn't know this until fixing the driver side, which, I understand, but that knowledge was never presented to us to make an informed decision on the repair. 
  

  In the end, we are left with a $1,500+ bill to half fix an issue that took 13 days (7 business days), multiple trips back and forth, and absolutely no accountability from the service department and assistant service manager.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 07/17/2025

  The business has not sent any response apart from their initial response, despite my responses indicating they were missing many details.  This should not be closed.  Again, I attach the email from their executive indicating resolution, which never came.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2021 chevrolet equinox broke down and was towed to JL on 10/18/24. Long story short I did not received my car back until 12/6/24 with contiuing problems and only for a few days. I notified JL of those problems 2x before the final test drive and the mechanic informed me that it could be the transmission. The car is returned to JL a few days later after the 6th and I do not receive the car back until January 2025 after several mishaps etc. Fast forward now 3/13/25 the car is pulling again and stopped in the middle of a highway which feels like a slip in the transmission as it did before the repair and the engine light is on again. I immediately called JL and was informed they have nothing open until mid-April. This is unacceptable and I loss and spent so much money getting the car fixed for it to not be fixed properly, paying for rental cars and paying individuals for rides to work or to get my children to and from school. I am a single mother of 2 who makes less than $45,000 a year. My issue is the car is not properly being repaired if I keep having issues causing me to constantly return the car to JL. I need a solution asap because this has been a nightmare since 10/18/24. There is much more that happened in between this time with parts, calling the wrong insurance/warranty companies etc. I do not want to have to obtain counsel about this issue but if I'm forced to pay for rentals cars etc. again and have to wait until April to even get the car inspected then that is what I'll have to do.

  

  Business Response

  Date: 03/24/2025

  Thank you for your assistance with our customer, ******* ****.  We were able to get her in for an appointment on March 21.  Unfortunately, she was not able to make that day, so we have rescheduled her of Friday, March 28.  We have also forwarded her information to our sales department to call Ms. **** with information about trading in her vehicle.  Thank you again.

  Customer Answer

  Date: 03/25/2025

  Complaint: 23064009
  
  I have reviewed the business' response and am rejecting it because: yes I was not able to make the 21st appointment due to an emergency at work however no one from the sales department had contacted me about anything. 
  
  
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 03/28/2025

  Thank you for your assistance with our customer, Ms. ******* *********** Her vehicle is still in our service department, and we are waiting on her extended warranty company.  Our sales team is still attempting to contact Ms. *********** Her email is not set up fully.  Thank you.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership and immediately started having issues. It started off with the car not going past 15 mph and then I had to take it back into the shop for issues with the battery. In October the car completely stopped working and was no longer drivable. The dealership said it would be $5,000 to repair the motor which I could not do. I have been without my vehicle since October and I need my car back.

  

  Business Response

  Date: 01/29/2025

  ****** **** purchased a 2019 **** Escape from our dealership on September 25, 2023.  She returned the vehicle to our service department on December 7, 2023.  (See attached Repair Order.)  We did $1,836 of work on her vehicle.  She paid $350.  We did not see the vehicle or Ms. **** again until December 27, 2024, when she had it towed into our dealership.  We replaced the battery as she requested.  The battery was still under warranty, so she only needs to pay for the labor of $97.50.  At that time, we recommended a new engine. (See attached Repair Order.) We have no record of any maintenance on this vehicle.  The mileage indicates that Ms. **** drove the vehicle ****** miles.  Proper maintenance is to change the oil at least every ***** miles.  Her vehicle is still at our dealership waiting for Ms. **** to have it picked up.  She still owes $97.50. Thank you for your assistance.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in to them when the check engine light came on. The light came on prior to going into an inspection and I was told before the inspection could happen I would need to address whatever is causing the light to come on. I brought it H3234313434383333****H H33313034353632**3338H&#**;s and they did a diagnostics and charged me *******. They took it in 06/11/24. They called me up and said the light was off but as soon as I stepped into the vehicle the engine light was still on. I took it back to them and they said it was fine and paid them ******. The light still came back on. They kept it for 3 weeks and then I get a call from them saying the engine needed to be replaced. How is it I paid about 2400 dollars and somehow need to replace the engine? They gave it back to me and they didn&#**;t charge me. The light is still on and now it feels like it is driving worse than before. They offered me 500 dollars off of getting a new vehicle but that barely even covers a fraction to begin with.

  

  Business Response

  Date: 08/28/2024

  Thank you for your assistance with our customer, **** ******.  We have been in touch with Mr. ******* and he is bringing his vehicle back to our shop for us to look at.  We are doing this at no charge to him.  Thank you again.

  Customer Answer

  Date: 09/05/2024

  Complaint: 22152631
  
  I have reviewed the business' response and am rejecting it because:
  
  They did indeed take the car in and did not charge me. However, the check engine light once again came on and this happened during another inspection. I tried to call the lady back but she has not gotten my call yet, no answer. I need this fixed once and for all. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 09/16/2024

  Thank you for your assistance with our customer, **** ************* We have been able to offer our help to Mr. ************* He understands that a high mileage vehicle is prone to many system failures.  We are always here to assist Mr. ******* if you he needs anything else. Thank you again.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Took my car to the dealer where i purchased **************** because it was shaking and wouldn't pick up speed.They advised they couldn't assist me and said to take it to Johnny Londoff.I advised that I had the warranty on the car..They ran a diagnostic on the car,(never advised of the cost) charged 207 to say it wasn't covered and I couldn't get my car back until that was paid.Ok, Take my car somewhere else to get fixed and they didn't bolt my engine back down..it was missing screws which would have blown my engine out.Pictures are attached

  

  Business Response

  Date: 08/01/2024

  Thank you for your assistance with our customer, *************************.  When ******************** checked her vehicle in with our service advisor and she signed our repair order authorizing us to do a diagnostic examination of her vehicle.  We will not perform a diagnostic without a customer signature.  The repair order clearly states that the diagnostic fee is $195.  We have no idea about the missing screws.  ******************** declined all recommended repairs.  No screws or bolts are removed for a diagnostic test.  I have attached the signed repair order and the final repair order with the recommended repairs and the notes from the technician.  If you need any additional information, please let me know.  Thank you again.

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2023 my 2007 Cadillac Escalade was checked into this shop. Issue: no crank no start. January 2024 I received the call my vehicle had started. Bill: $1700+.00. The day after paying for my vehicle to come out of the shop, the same issue. No crank no start. Sent the Escalade back to the shop May 2024. Not honoring the warranty May 2024 "Your Escalade is ready and can be picked up. Your bill is $1,438.18. Gets there to pay it. As the employees bring it out of the shop to me, a **** occurs. The front driver side of the bumper is damaged beyond repair only to have to be replace the. The bumper was replaced. Now due to the bumper being replaced I have an anti freeze leak under the engine bay.

  Customer Answer

  Date: 06/03/2024

  As I stated in a complaint yesterday I checked my 2007 Cadillac Escalade into the shop at Johnny Londoff Chevrolet located at ************************************** Florissant Mo. I payed for my vehicle to come out of the shop yesterday with damages. Well the same as the first two times after paying to get my vehicle out of the shop, I went to my vehicle to get ready to drive it and again like the first two times I got it out of the the shop it doesn't crank nor start. The bill has parts at $723.70 without any details of any parts having to be bought to fix the vehicle."Strange"

  

  Business Response

  Date: 06/13/2024

  Thank you for your assistance with our customer, *******************************.  ************************ 2007 Cadillac Escalade has very serious electrical issues.  The vehicle does not get driven enough to fully charge the systems.  As for the $723.70 parts, it is listed on page 2 of repair order # *****.  The part is the fuse block 1.  Please let me know if you need more information.  Thank you.

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/16/24
  
  Charged for 22" wheels and tires, factory installed 20" wheels, dealer refused to install correct wheels that were in the sales contract. I spoke with the owner, Johnny londoff, he told me that it he had no intention of correcting the issue.

  

  Business Response

  Date: 02/02/2024

  Thank you for
  your assistance with our customer, **** *******. Mr. ******* purchased a new
  Silverado from our dealership.  The
  vehicle he purchased has beautiful 20” black wheels.  This vehicle is not equipped for 22” wheels. We
  installed the wheels and a tanue cover on the bed after it arrived at the
  dealership. (See attached memo. ******* is the stock number for the truck Mr.
  ******* purchased.)  In our paperwork, we
  listed 22” wheels by mistake.  If we put
  22’’ wheels on this truck, they would rub and hinder the truck’s
  operation.  We have explained to Mr.
  ******* that this was a typographical error and the 22” wheels would not fit on
  his truck.  We hope this offers some
  clarification.
  
  Thank you again
  for your assistance.  

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on 11/07 I spoke with ****** ****** and explained to him that My car needed to be fixed but if its cost is too much I would like to buy a use car. I explained that i did not want to do anything until I knew what was going on with my car. On 11/08 some one called and told me I was approved for a $30,000 loan. I had a appoint on 11/09 I was approached by ****** and he told me I was approved for a 2023 Chevy truck that I did not know about. I did not know ****** ran my credit 5 times and applied for 2 loans that I did not want. I asked to spoke with Jonny Londoff Jr the co owner he said he would look into and never called me back. The first appointment I was told that it was transmission fluid was leaking into the coolant and I paid $1425. Four days later the problem still wasn't fixed and I took it back up there and was charged another $890. My car is still messed up. Im being charged $195 every visit. I feel like they are giving me the run around and constantly charging me and not fixing it. Every time I take my car up there they say its something different.

  

  Business Response

  Date: 12/14/2023

  Thank you for your assistance with our customer, ****** *****.  We have explained this to Ms. ***** on more than one occasion.  She drives a 2012 Chevrolet Sonic with over 110,000 miles.  At that age and with that many miles, her vehicle will have many issues.  We repaired her first problem with her radiator.  We guarantee our work so if she has issues related to the radiator, we will repair.  When she brought her vehicle back to us, the codes that it showed were not at all related to the repair we performed.  As for her credit issues, we have no control over that.  Ms. ***** wanted to purchase a vehicle.  Given her credit situation, we had to try to find a lender that was willing to loan her the funds to purchase.  We cannot fix her credit.  Her credit scored is a reflection of her purchases and payment history.  We appreciated Ms. ***** and thank her for her business.  We have explained all of this to her. Hopefully, one of her other repair shops she has used in the past can assist her.  Thank you again.

  Customer Answer

  Date: 12/27/2023

  How is it guaranteed when I can't drive less than three weeks before my engine light comes on and still on? Johnny Londoff trains his employees to say the opposite too, said that my car was fine, it wouldn't have any problems the first time and the second time.  If i knew that I wouldn't spend all the money.  I was robbed and my identity stolen.  I filed a police report.  I told him to not run my credit report.  I didn't give Mr. ****** permission to apply for a loan for a SUV.  I'm going to prosecute him to the full.  I didn't give Mr. ****** permission to get a loan in my name.  No Johnny Londoff, his employee messed up my credit, I never came in to get a loan for a car.   I made one phone call and as for taking my car to another shop, I brought it to Johnny Londoff not another shop.  I didn't want to purchase a $33,000 SUV.  I live off $1,000.00.  LifeWise isn't a job.  I volunteer there.  Mr. ****** had it as my income.  He made a big mistake but his employees are trained so they can't make a big fat commission.  It's a shame how this dealership is nothing but a big scam on senior citizens.  I have to call Channel 5 and Channel 4, they agreed to do my story for consumers.  I will send the police report when it becomes ready.  This will go on until I get satisfaction.

  Customer Answer

  Date: 06/27/2024

  Harassment by a lawyer for Johnny Londoff and told me to drop the complaint with the Better Business Bureau and the Attorney General of Missouri and kept calling if not I won't get my $556.00 from them. 

  Customer Answer

  Date: 08/20/2024

  I am writing in reference to Complaint ID ******** that I filed with the Better Business Bureau regarding a dispute with Johnny Londoff Chevrolet.  Please be advised that my dispute with Johnny Londoff Chevrolet has been resolved to my full satisfaction.  I request that my complaint with your office be closed at this time.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my 2015 Equinox and bought this car in April 10, 2023. I only owed $4,000 on 2015 Equinox. I had to take it back the second day because it was having issues. I noticed in front of the car, on the lights, one side is dented in and one side is not dented. They had me bring this car back and forth to this guy they had up there to repair it. The last time I talked to the lady rep I told her this is not how you treat a customer. They took my car and gave me $100 for my 2015 Equinox. They said I get a lifetime warranty for the motor and transmission and sold me some other stuff and said I should get an extended warranty on it. ******, the sales rep, and *******************, looked at my car and gave me the value of the trade in and sent me to the next rep about getting this extended warranty. I&#**;m still riding around in a car that they were supposed to be fixed. I believe the car has been in an accident. They said I had to use my credit car. They said they would fix it. I want them to honor what they said they would do to repair my car.

  Customer Answer

  Date: 10/13/2023

  Consumer said the business has said they just received the part.  They said they have to make an appointment to get the car fixed.  

  

  Business Response

  Date: 10/17/2023

  Thank you for your assistance with our customer, **************************  We ordered her part some time ago, but due to the current strike, parts shipments have been delayed.  We are happy to report that the part has arrived. We will schedule a service appointment for ****************** after October 24, when she returns from an out-of-*********.  Thank you again. 

  Customer Answer

  Date: 11/01/2023

  I go next Monday to get the part.  This issue has been resolved by the business.