Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:

  1.How can you feel something is fair without speaking with the customer to see if they’re satisfied. Hints me wanting to speak with someone on the same day of pick up 

  2.the last repair receipt doesn’t show them taking care of over $1000 worth of damage it just shows $0 it could’ve been a $20 job. Bt it’s not all about the money it’s about the service. If you guys felt that was fair after I had to keep missing personal occasions because my car kept stopping after you guys worked on it and getting my car towed to you guys and paying for Ubers to and from your establishment simply because you guys didn’t do your job the first time. After all that I couldn’t reach a manager just to apologize no it’s not fair and I don’t accept this response 
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 05/18/2023

  Thank you for your assistance with our customer, ****** ****.  *** **** brought his vehicle to us with multiple issues.  We followed the procedures per the codes shown on our diagnostic tool.  On the last ** ******, it clearly states the repair was Internal Pay.  We did not charge him for this repair.  We replaced both oil control solenoid valves at no charge to him.  This repair was over $1,000 and we charged the customer nothing.  We feel that was a fair offer for *** ****.  Thank you again for your assistance.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went back to Johnny Landoff on Friday, the only that was fixed was the window trim. The dent was still there. My car was not washed the back car seats looked like a child cleaned them. The front car seat was not cleaned at all. Spoke with ************** about this and acted as if was no big deal. I was told by ******, he didn't inform them to wash my car when I dropped it off on Thursday. I then spoke with Mr. ********************* and he informed me that he will call me on Monday and take care of this matter. So, I wait to hear from him on Monday.

  

  Business Response

  Date: 04/21/2023

  Thank you for your assistance with our customer ************************  We apologize about our low inventory of rental vehicles.  Unfortunately, inventory has not returned to normal levels since the pandemic.  We were able to secure a rental vehicle for ***************  She is out in it now as her vehicle is being repaired.  We hope we have addressed this issue.  Thank you again.

  Customer Answer

  Date: 05/15/2023

   I had requested a dent be fixed on my car.  It was taken car of on Friday and my car seats were cleaned and washed and vacuumed out.  Everything was completed.  

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** ********
  
  
  
  I am rejecting this response because:

  -there was a recall on the transmission and I took it back four times.

  -when I got it back it was worse than it was before.

  -the person told me I needed to drive it 500 miles.

  -it still jerking very hard.

  -the transmission was supposed to be new transmission.

  
  
  
  
  
  
  
  **********
  
  ***** *******

  

  Business Response

  Date: 03/02/2023

  Thank you for your assistance with our customer, ***** *******.  Ms. ******* brought her vehicle into our service department twice in December of 2022.  Prior to those repairs, we last saw her vehicle in October of 2021.  On December 9 we replaced her transmission.  The entire repair got covered under her Power Train warranty.  She returned to our service department on December 22.  We determined that she has a bad wiring harness.  This repair she would have to pay for.  She declined the service.  Ms. ******* drives a 2015 Chevy Spark with over 100,000 miles.  We explained to her that vehicles of that age and with that mileage will start to have multiple issues.  She does not want to pay for the repairs.  It is not a warranty covered repair so we are at an impasse.  We would be happy to repair her vehicle, but she will need to repair it. If you need any additonal information, please let us know.  Thank you again.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not Diagnosis vehicle properly for repairs, replaced several parts on the vehicle that they did not validate as being bad, removed and replaced three solenoid valves, three oil pumps, and suggested a new motor, found a loose wire from previous repairs, and then determined I did not need a new motor. They did not determine the computer was not the root cause of the problem until I got involved. Also, a new motor would not repair the vehicle. The vehicle needed a new computer.

  

  Business Response

  Date: 12/27/2022

  We have reviewed
  the above-mentioned complaint response from ****** ******.  We have met with Mr. ****** on several
  occasions to discuss his concerns.  Our
  technicians are GM certified.  There is a
  system in place that they follow for all diagnostic reviews.  Mr. ****** does not want to pay for the Oil
  pressure solenoid valve or the oil pump that were installed on his vehicle
  because he feels the problem with his vehicle was the ECU, which we also
  replaced.  On his initial visit we
  physically identified a malfunctioning oil pressure solenoid valve and replaced
  it.  When he continued to have issues, we
  physically pressure tested the oil pump and found that it was not functioning properly.  Mr. ****** thinks that synthetic oil does not
  leave any residue in the oil pump, but it does just not as much a regular
  oil.  His oil pump was not running
  properly.  We initially thought Mr.
  ****** may have to replace the entire engine.  Thankfully, that was not the case.
  
  When he
  continued to have issues, we moved to the next step, which was to check the
  ECU. The ECU also failed on his vehicle, and we replaced it.  We have tried repeatedly to explain to Mr.
  ****** that his vehicle needed an oil pressure solenoid valve, an oil pump, and
  an ECU.  Replacing the ECU would not make
  the oil pump or solenoid valve work.  All
  three failed. We have put approximately $1,000 of our own into his vehicle.  We even offered him $500 as a good will
  gesture, but he declined. 
  
  At this point,
  we do not know what we can do to help Mr. ******.  We repaired his vehicle.  He paid for the repairs. That should be the
  end.  Thank you so much for your assistance
  with this situation.  If you require any
  further information from us, please let me know.  Thank you again.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  
  I did take the car back to the dealer.  They said they were not responsible for it.  There were two broken transmission lines.  I had to take it to another shop and it cost $472.96.  I want them to refund me for that amount since they damaged my vehicle.
  
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 11/30/2022

  We have contacted Mr. ******* and told him to bring his vehicle back in so we can look at it.  He agreed.  Hopefully, we can get his leak repaired and him back on the road.  Thank you for your assistance.

  

  Business Response

  Date: 12/05/2022

  Mr. ******* brought his vehicle in to our dealership on November 17.  Upon examination, we found his engine covered in red power steering fluid.  He had a very big leak.  We cleaned it up and repaired the damage.  When he experienced the new leak, it was not power steering fluid that was leaking, it was red transmission fluid.  This was obviously another issue with Mr. *******'s vehicle.  We diagnosed the issue, fixed another minor repair, and gave him an estimate to fix the problem. He declined.  We did not charge him for the new diagnosis or for the minor repair he requested.  His decision to go elsewhere to repair his vehicle is not our fault.  The repairs are unrelated.  While they are both red, power steering fluid and transmission fluid are two different things.  Thank you for your assistance.

  Customer Answer

  Date: 12/12/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: When I took the vehicle to get another diagnostic from a different mechanic, he said that 2 transmission lines were broken.  I did not have a transmission leak prior to taking my car to them.  The mechanic shop also feels they are responsible for  damaging the lines when they were working on the power steering.  The power steering fluid wasn't leaking before I took it to them, it was just whining.    
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:11/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* ** *******
  *****************
  ************ 
  Complaint #********
  Dear Sir/Madam:
  In their response, the Johnny Londoff Chevrolet, Inc. representative scratched the surface of the issues, misrepresented facts that are belied by their own documents, text messages, invoices, etc., and attempted to paint me as a villain instead of the victim.  This is truly very simple - I took my truck to the Johnny Londoff Chevrolet, Inc. dealership for an oil change, tire rotation, and to inspect and provide an estimate for damage my vehicle had sustained.  
  I authorized the oil change and tire rotation, but I never authorized the frame repair because the frame that was obtained by the dealership was notably damaged upon receipt - not merely scratched from sitting on top of other parts, but damaged in multiple areas, as evidenced by the photographs I included.  Who, in his right mind, would authorize a dealership to remove a damaged frame and replace it with a damaged frame?  No one!
  
  Thus, I never authorized the repair/replacement of the frame, as I rightfully requested that they send the damaged frame back and obtain a new frame.  My insurance company representative nor I ever authorized the repair of the frame with the damaged frame the dealership had obtained.  The documents that I sent to you from the insurance company and my own communications with the dealership make that fact abundantly clear.  I provided all of the records to you - texts, emails, invoices, and the rental car contract.  Per their letter, they merely sent you some text messages.  And while they offered to send "audio copies of any phone calls" they have not and cannot produce one document or call with me or my insurance company representative authorizing them to repair the frame.  
  
  Importantly, although they are attempting to charge me a $2,....00 "restocking fee" to send the damaged frame back to the manufacturer, the manufacturer, as evidenced in the documents I sent to you, has stated that they will waive the restocking fee.   This dealership insists upon collecting every fraudulent, inapplicable, and 
  
  Notably, their explanation that I "authorized the driveshaft repair so that [they] could perform the oil change/tire rotation" is nonsensical and illogical at best!  Since when does one need a driveshaft repair in order to get an oil change or tire rotation?  That is a complete farce and has no basis in reality.  
  Their assertion that I rented a vehicle from the dealership is not in dispute.  I have my own signed copy of the rental agreement, which I sent to you.  In addition, my insurance contract provided up to $1,800.00 for rental car coverage.   People commonly refer to rental cars from a dealership as a loaner car.  For them to try to make a big deal out of that issue is a red herring and not relevant, as I never claimed that I did not owe them for a rental car.  So no one is disputing that wholly irrelevant information.  I disputed them belaboring this dispute and concomitantly, running up the rental car bill by not going ahead and ordering the appropriate, undamaged frame for my vehicle!
  Sir/Madam, they have had my truck since August 8, 2022.  Today is December 6, 2022, which means that I have been without my truck for four months!  As I explained to them, once I returned the rental car, I had no transportation to or from work or anywhere else!  Consequently, I have had to pay people for rides or use a costly ride share service, e.g., **** or ****, to get to work, the grocery store, pay bills, visit family, doctor's appointments, etc.  Moreover, as I also explained to them, since my truck has not been working for four months, I have lost all of my secondary employment income, which depends upon having my truck to haul tools and materials for the home improvement work that I do.  This has resulted in a significant loss of income for me from missed time at my job when I could not get there and missed business opportunities.  
  Despite all of the foregoing, they have represented that I am "difficult to work with" and that I "made incredible demands on [their] staff and [their] dealership."  *** ***** ****** wrote:  "For every action, there is an equal and opposite reaction."  They have intentionally run up the expenses for these repairs, the rental car, created an artificial "restocking fee" and other ludicrous costs and fees by being recalcitrant and insisting that I accept a damaged frame for my truck.  So, understandably, I have been insistent upon them repairing it with a new frame.  Although I agreed to allow them to make the repair, if and only if a new frame was ordered and received, and even though I offered to pay the difference between what my insurance company was willing to pay for a used frame and what a new frame would cost, they now absurdly and ludicrously assert that they do not do work on truck frames and thus, I will need to take my truck somewhere else for the repairs to be made, but only after paying all of their unsupportable fees and costs.   Their current stated position is the most offensive part of the whole dispute!  After all, if they do not repair frames, why did they state they could do the work in the first place?!?!?  
  Am I angry?  Yes!  Am I disappointed?  Yes!  Am I frustrated?  Yes!  Am I disappointed?  Yes!  Have I been irreparably harmed by their actions?  Yes!  But again, my position is supported by their own documents, texts, and invoices.  My position is logical, realistic, and reasonable.  Theirs is unreasonable and not tethered to reality.  
  At this point, I would be happy to pay for the oil change and tire rotation and to authorize my insurance company to pay them for the rental car for ____ days, and then just take my vehicle to another, more reputable dealership for it to be repaired.  I have also involved my attorney who stands ready to exercise all of my legal and other rights.   Hopefully, this matter can be resolved short of a time-consuming lawsuit, but if it cannot, so be it.  
  Sincerely,
  **** ** *******
  ************hey completely pulled out of the deal, claiming they don’t specialize in those kind of repairs. placed bogus charges on my bill.

  

  Business Response

  Date: 12/05/2022

  We have received the complaint
  letter from **** *******.  We welcome the
  opportunity to set the record straight.  *** ******* had his vehicle towed into our dealership on August 8.  He informed our staff that he would like an
  oil change/tire rotation and that he had run over something and damaged his
  vehicle.  Upon visual inspection, our
  technician noted that the driveshaft had fallen out of his truck.  *** ******* stated that he would need
  something to drive.  We issued him a
  rental vehicle.  The contract, which he
  signed, clearly states that the cost is $46 per day.  I have attached a copy of the signed rental
  agreement.  *** ******* provided you with
  the customer copy of the contract, which is not signed.  We only have the customer sign our copy. Please
  note, we do not have loaner vehicles.  We
  have rental vehicles.  The vehicles are
  paid for through warranties, extended warranties, insurance companies, internal
  charges, or customer pay
  
  Throughout this lengthy
  process, our staff did everything in their power to keep *** *******
  informed.  He authorized the driveshaft
  repair so that we could perform the oil change/ tire rotation. Our staff
  invited *** ******* to come in and see the damage to his frame. Options were
  discussed but *** ******* was insistent on getting a new frame.  (Attached is a copy of all the texts between
  our staff and *** *******. If you would like audio copies of any phone calls,
  please let me know.)
  
  When he finally authorized the
  insurance company to do an estimate for the repair, *** ******* refused to
  complete the repair.  His claim that the
  new frame is damaged is also false.  The
  frames are shipped stacked on top of each other.  Scratches are normal during the shipping
  process.  The frame is sprayed once it is
  installed.
  
  *** ******* has been very
  difficult to work with.  He has made
  incredible demands on our staff and our dealership.  In the end, he refused to authorize the
  insurance claim so we could be compensated for the work we performed and for
  the use of our rental vehicle.  He
  returned our rental car after we filed a police report.  He dropped the vehicle off on our lot after
  business hours (we have video footage of him dropping off the vehicle) and kept
  our key. 
  
  Attached is the repair order
  for what is currently owed Johnny Londoff Chevrolet by **** *******.  The total that he owes is $5,229.51. That
  amount will change once we get our costs to return the frame.  We have his truck on our lot.  If he would like his truck, he needs to pay
  his open repair order.  We have passed all
  this information on to our attorney so they can begin the collection
  process.  Thank you for your assistance.

  

  Business Response

  Date: 12/08/2022

  Thank you for your assistance with *** ********  I have forwarded this response to our attorney.  At this point, our attorney will be handling any further communication from *** *******.  Thank you again.

  Customer Answer

  Date: 12/13/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  Strongly reject Johnny Londoff position!  
  Their gross negligence is very obvious and the evidence is indisputable. The company offered audio/video footage but has yet to produce it because their lies/coverup will be exposed!  Please ask the company to forward video from 8/8/22(vehicle drop off) 8/16/22(visual inspection with insurance adjuster, outside in parking lot/rain)
  8/30/22(when vehicle was pulled into the shop to show me the underbody damage) 9/29/22 (day I seen damage frame. Delivery of damage frame). They have gone to great depths to avoid the inevitable and for that reason, I have no faith in them sharing this pertinent information with BBB/me.  Any company that puts the consumer/families/public at risk shouldn’t be allowed to operate.  Hiding behind their attorney shows guilt/liability and almost never accountability!
  In closing, I strongly encourage the BBB to vigorously investigate this matter and thoroughly document the facts in this case.  Use the indisputable evidence when forming your opinion in this matter.  Don’t believe I’m the first nor last to be victimized by Johnny Londoff Chevrolet! Let this situation serve as a warning to all consumers and families who find themselves doing business with Johnny Londoff Chevrolet!  America knows, operating unsafe vehicles can prove to be fatal.  I thank GOD for pushing me to periodically check on my vehicle before Johnny Londoff Chevrolet used the unsafe frame and returned my vehicle back to me, in an unsafe/dangerous condition.  Without the BBB/consumer laws, the public would be prey to the corrupt companies/businesses of America. Love you BBB and keep up the great work!

  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  I am rejecting this response because:
  
  I paid all that money for nothing and I went back up there this past Saturday to pick my car up and was told by the cashier and service advisor name ****** ****** that told me that they didn’t know where my keys and my paperwork was, they tried calling *** the lead tech advisor whom I been dealing with and they never got a response back Saturday, I was also told that my car was not put back together by the cashier and she stated she didn’t feel safe letting me take my car that day because she didn’t want to be liable if anything occurred while picking up my car, and I’m really frustrated and depressed due to all this
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 11/14/2022

  Thank you for your assistance with our customer, ***** *******.  We have explained to *** ******* that her vehicle has multiple issues.  We installed a new battery to start the vehicle.  Her ignition switch is faulty and does not shut off when she turns off her vehicle.  The ignition switch is draining her battery.  We provided her with this diagnosis and removed the battery we installed (per her request) and have charged her nothing.  *** ******* has had work performed by more than one technician.  She is picking her vehicle up tomorrow.  We can no longer offer her assistance.  Thank you for your help.

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been taking our vehicle to this shop for over a month for repairs. They have done nothing but give us a run around. We have spent the entire day at this dealership waiting on repairs, only to find the issues were not resolved. They made us pay them $1300.00 for the repair and immediately after we started the vehicle our check engine light was still on. After all the time and money we have lost addressing the repairs, we no longer trust this company and would like a refund.

  

  Business Response

  Date: 10/24/2022

  *** ***** was in today and we were able to reprogram his vehicle.  The check engine light is now off.  Thank you for your assistance.

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I have inquires from each and every lender on my consumer report and I received no benefit and was denied on basis of my consumer report . I am just looking for the inquires to be removed since their is no relationship with Everyone who has inquired on my consumer report and was denied because of no income. Delete the inquires immediately . 
  
  
  
  Sincerely,
  
  
  
  ****** ******** Right by Law according to EQOA I have the right because I expressed in good faith for personal use an consumer of the Law and as an applicant. Violating this law nd causing me this pain is subject to civil and criminal Charges being brought about on Londoff Cheverolet . I also have prof that they used my Credit Card and I received no compensation for any use used by Johnny Londoff Cheverolet.

  

  Business Response

  Date: 10/19/2022

  *** ******** provided us with her tax return from 2021.  Once we secured approval from a lender, we asked for the required proof of income.  At this point, *** ******** informed us she was no longer employed.  Our lenders require proof of income to secure financing.  The original application was deemed fraudulent.  Bank fraud is illegal.  We are sorry that *** ******** is experiencing this hardship.  We tried to assist her, but once it was determined she was providing false information, we had to terminate our dealings with her.  Certainly, if her situation changes, we would be happy to begin the process again. Thank you for your assistance.  

  

  Business Response

  Date: 10/24/2022

  There was no discrimination because there was no loan. The initial loan offer was preliminary and based on *** ******** providing the necessary documentation to support her income.  Once *** ******** informed us that she was no longer employed, we explained that our lenders require employment to secure a loan.  W-2s represented income from last year.  She needs to provide proof of current income.  We did not violate TILA either, because there was no loan.  Thank you.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This is sooooo untrue. Oh and they quoted $500 for fuel pump, I get there and the total was $1k. 
  
  Johnny Londoff is missing the point. When I got diagnosed why wasn’t all of these issues mentioned. When I picked up my car the first time they said everything was fixed but took it back 3 other times for the same problem that I originally took it in for and they gave me different solutions. My car is still not 100% after spending over $2k. 
  
  
  
  Sincerely,
  
  
  
  ****** ****ing my money and not sure of the issue. Then the asst service manager ***** is ignorant and unknowledgeable. She is going to tell me my car is a 2014 with 150k miles, excuse me it’s still cars older than mines on the road, what does that mean? Give me my money and I recommend NO ONE to do business with them. The service manger was out of office for the week.

  

  Business Response

  Date: 10/18/2022

  Thank you for bringing this customer complaint to our attention.  *** **** initially took her vehicle to ***** for a repair. We explained that a 2014 vehicle with 163,000 miles will most likely have multiple issues.  We discounted our service and parts bills.  We also did not charge *** **** for two of her repairs.  Our staff went above and beyond to help *** **** with her vehicle.  We are sorry she feels otherwise.  Thank you for your assistance.

  

  Business Response

  Date: 10/19/2022

  We apologize that *** **** is dissatisfied.  Our Service advisor told her the fuel pump was $500.  The labor to install the fuel pump was the additional money.  As for having to return to the dealership multiple times, we are sorry.  Repairs on high mileage vehicles require additional time.  The vehicle needs to be driven repeatedly so the system can relearn the new equipment.  We hope this offers some clarity.  Thank you again for your assistance.