Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with *************** Medical Clinic and do not have a contract or any agreement with Medical Commercial Audit Collection Company.I didnt receive the notice of debt content as compliance procedures under the *****

  

  Business Response

  Date: 05/15/2025

  She keeps disputing this, calling us and refusing to verify who she is, sending us letters with red marks all over them that don't make sense.  She owes this, this is her balance after her insurance paid and wrote off contractual adjustment.  She is welcome to call us and as long as she verifies who she is we can work with her

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Medical Commercial A. I do not have a contract with Medical Commercial A., They did not provide me with the original contract as requested.

  

  Business Response

  Date: 05/12/2025

  This is a legitimate debt that we have had for 217 days and she has not responded to any of our communication attempts.  We did get a hold of her on 3/11/25 and she said she knew about the debt and it was her deductible.  She asked for info which we sent and she said if she had questions she would contact her insurance.  

  Customer Answer

  Date: 05/15/2025

  Complaint: 23318372
  
  I have reviewed the business' response and am rejecting it because:

  I would like to clearly state that I have not acknowledged or agreed to any such debt at any time. The business has stated that I was contacted and that I claimed the debt. I am formally requesting they provide verifiable documentation to support this claim, including:

  The date and time of the alleged communication
  The name of the representative who contacted me
  A recording, transcript, or detailed written summary of the conversation

  
  I believe this request is reasonable and necessary to resolve the matter fairly and accurately.
  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/15/2025

  See copy of notes from our computer.  Of course we want to collect money for our client so we are going to do everything we can to collect the balance due.  

   

  03/11/2025 11:10 AM,tl 3143 and ******* answered req i send *** ltr to email and knows if needs further details, to contact insur, since left to pt insur ded amt,Tristan ,113046536,Midwest ******************* 2

  Here is a copy of the email she opened on 3/24/25

  03/24/2025 07:06 PM,***************************************************** opened 25_DISCOUNT_HTML - id: 1497446,job,112962630,*******************

   

  Customer Answer

  Date: 05/19/2025

  Complaint: 23318372
  
  I have reviewed the companys response and must respectfully reiterate that I have not acknowledged or claimed responsibility for the alleged debt in question. The internal note provided by the company does not constitute verifiable proof that I agreed to or acknowledged the debt. Additionally, simply opening an email does not equate to accepting or claiming liability.
  
  If the company maintains that I acknowledged the debt, I am requesting that they provide the following:
  A recording or written transcript of the alleged conversation on March 11, 2025, including confirmation that I explicitly agreed to or acknowledged the debt.
  The full name and role of the representative who documented the conversation.
  Confirmation of what information was provided to me, and how it supports their claim.
  Date(s) of service or transaction for which the balance is allegedly due.
  A complete itemized statement showing how the balance was calculated (including any payments, adjustments, or insurance reimbursements).
  
  A timeline of all collection efforts made prior to this account being referred to collections, including:
  Dates of any mailed invoices or balance notices.
  Phone call attempts and dates any communication sent prior to the alleged March 11, 2025 conversation.
  Documentation showing that I was notified in writing before this account was sent to collections, in accordance with standard billing practices.
  
  I am making this request in good faith in order to ensure full transparency and verify whether this debt is valid and has been handled appropriately.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why ************ is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ********* Amount Disputed: $89 Account No: ********* Amount Disputed: $188

  

  Business Response

  Date: 04/28/2025

  This is the third BBB complaint stating the same thing.  This is not the way to handle this.  ******* needs to contact us to get this straightened out.  

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is confusing. In June 2023 I was hit by a car and almost killed by someone texting and driving, broke one of my arms and legs in half and have been learning how to walk and use my limbs again since. During my recovery my attorney and myself once I could use my hands again kept reaching out to western anesthesiology to settle payment but could never get a response. Come April 2025 im going to buy a house for my family and $17,000 over due medical bill comes up after we've paid off mercy and settled with them. My attorney recommended I just call the company and see what they can do for me..bad idea. After telling the gal on the phone I was in a medically induced coma at the time of the accident she laughed and said "most people pay their bills on time or atleast have someone that can do it" ma'am I was fighting for my life so I could see my daughters again and they wouldn't grow up without a father. At one point she thought she put the phone on mute and was laughing at my situation with the woman next to her. When I asked her why she's laughing she said "none of us were laughing you're lying now, you're just hearing things" I'd like to get this settled but they are claiming they won't reduce the bill nor will they send it back to western anesthesiology. Was going to try to call back today and hopefully get this settled but they blocked my number or something? I beat death just to have my life held hostage by a predatory company. Weirdly convenient that the women who work the desk here also use to work for the medical company they collect files from. I'd settle this for 40% no problem because mercy and every other medical company was willing to do the same but for some reason with these people they just want to tell you you're irresponsible and poor and you need to still pay them after they insult you. If I knew people like this were going to make my life so difficult after learning how to walk again I wouldn't have fought so hard to keep living.

  

  Business Response

  Date: 04/28/2025

  No one was laughing at him and we would never say "you are lying."  Anyway, we did give him a discount and he paid because he is trying to buy a house and this was on his credit.  He never contacted us until he needed this off of his credit.  I dispute what he is saying.  

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19/2025, I filed a dispute with the ************************************ (****) regarding this agencys failure to provide me with proper notice or a ******* letter, which would have allowed me the opportunity to dispute the accuracy of the alleged debt. The agency responded on 4/20/2025 stating, We have had this account for 405 days and debtor has been opening our emails since 3/12/24... Debtor was sent an EOB also, so they were absolutely aware of this debt.I do not recall receiving any such emails, letters, calls, or text messages. If the company claims I opened their emails, I am requesting proof such as IP logs or read receipts to confirm delivery and that I, specifically, received and opened them. If they sent any notices by mail, I would also expect certified tracking or proof of delivery. Without this, the claim that I was absolutely aware is unverified and unacceptable.Additionally, under the **** rule effective January 7, 2025, medical debt is no longer permitted to be reported to consumer reporting agencies. Despite this, this company is still actively furnishing this information, which is a clear violation of current law. It is also required in ******** to have a debt collector license in the state of ******** to even pursue the act of collecting debts in this state, which, according to the ****, this agency also does not have.The company has now violated the ****, the *****, and the **** regulations. I am demanding the immediate deletion of this account from all consumer reporting agencies and a cease and desist from any further collection attempts.If this is not resolved promptly, I will continue to escalate this matter and will pursue all legal remedies available to me for damages under the *****Sincerely,***** ******

  

  Business Response

  Date: 04/23/2025

  As we told her in the **** complaint, this is a legitimate debt.  I am providing proof the emails were opened (see attached)  Also, we are licensed in ******** so she needs to check your facts. As I stated before, she is welcome to contact us and we can work with her to get this resolved.  Ignoring something for over a year and then being mad that there are consequences for not paying a bill is not the way to handle this.  

  Customer Answer

  Date: 04/23/2025

  Complaint: 23235316
  
  I have reviewed the business' response and am rejecting it because:

  Medical debt can not report to any consumer credit report just so that you are aware you are currently in violation of that. I would also like a copy of the debt validation as a consumer I have to right to request. Also a copy of, or your Illinois debt collector license number since you stated I was incorrect please provide. I would also like the notice of assignment of this debt to your agency, and any document that states I gave your agency permission to have access to my non public personal information please and thank you.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/24/2025

  I have already responded through the **** and the BBB.  Jabre is welcome to contact our office at ************ and we can try to get this resolved

  Customer Answer

  Date: 04/25/2025

  Complaint: 23235316
  
  I have reviewed the business' response and am rejecting it because: your agency has not provided me with a debt validation as requested via cfpb nor bbb. You stated you did attach to your previous complaints responses which is incorrect. You also have not provided your Illinois debt collector license number . At this point your agency has failed to comply with Fcra and Fdcpa requirements and I refuse to pay this debt.
  
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why ************ is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account ************ Amount Disputed: $177

  

  Business Response

  Date: 04/10/2025

  We have had this account for 827 days with no response from him one time.  He got letters, no mail returned, emails and text messages.  He has never asked for proof of the debt.  This demand is copied and pasted from the internet.  We are willing to work with you if you contact our office.  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why ************ is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account ******** Amount Disputed: 182, 223

  

  Business Response

  Date: 04/08/2025

  *** sent us a dispute letter telling us to cease all communications so we did.  Prior to that she never once contacted us to get this resolved.  If you believe it is not you, you would contact the company to get it resolved which she has not and now since she told us to cease all communications we can't contact her.  All her information matches the information our client has.  

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***. I do not have a contract with this collection agency trying to collect and report on my credit report. They did not provide me with original contract.

  

  Business Response

  Date: 03/30/2025

  We have had this account for 48 days and he has not contacted us once.   We are not obligated to provide a copy of a contract. If someone disputes the debt in the first 30 days we have to provide proof which again, he has not contacted us.  If a debt goes unpaid, creditors can send the debt to collections.  The bill is from 8/23/24 & 9/7/24 and he didn't pay the urgent care so they sent it to us.  If he pays the bill we will get it removed from his credit.   

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why ************ is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ********* Amount Disputed:$ 210

  

  Business Response

  Date: 03/27/2025

  She already filed a **** complaint where I provided the same info.  The paperwork shows she owes the bill.  This is her balance after her insurance.  We have had this for 196 days with no response from her until now.  

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,I am writing to formally file a complaint regarding an issue with my account with ******************************************* A/******************* Account number: ********* Account balance: $183.00, which I have been unable to resolve directly with them. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  

  Business Response

  Date: 03/25/2025

  We verified with Midwest Express that our information is correct and the drivers license they copied matches the information on the new one.  Both addresses are listed to her along with 13 others and she has had 20 different phone numbers (all listed on the database under her SSN) This is not ID theft, she went to urgent care twice, paid the bill from 2018 but didn't pay the bill from 4/4/22.  ******************* paid and applied the balance to her deductible.  We are not removing this from her credit until it is paid.