Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute letter

  

  Business Response

  Date: 03/20/2025

  There is no complaint here, she just states billing issue.  This is not a billing issue, she went to ************************* she didn't have insurance so she signed a self pay form and didn't pay it so her balance went back to the original amount.  We got her the self pay rate back but she won't respond or contact us so we can work with her. 

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract MCA ***** CO did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $764 I am not liable for this debt and I do not have a contract MCA ***** CO did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $2052 I am not liable for this debt and I do not have a contract MCA ***** CO did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $2574

  

  Business Response

  Date: 03/12/2025

  We already received a BBB complaint from him on 2/19/25 stating the same thing.   We have 3 outstanding accounts and he continues to just dispute all 3 of them (which are all different dates, amounts and even different doctors)  He has not contacted us to try and get any of these straightened out.  Until he can prove these are not his or wrong, we will not remove them from his credit.  We have investigated each one and they are legitimate

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with National Healthcare Collection. I have no contractual agreement with the collection agency attempting to collect this debt. Additionally, they have failed to provide the original contract as requested.

  

  Business Response

  Date: 03/11/2025

  First off we are not National Healthcare Collection so he might have the wrong company.  Secondly, we do have an account for collection that we have had for 586 days and he has not contacted us one time to try and resolve this.  He has been opening our emails since 8/4/23 so he knows about the debt.  He has not asked us to send the original contract or provide proof of the debt.  He is welcome to contact us and we will work with him.  

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my credit report it has shown for over 4 years a debt to MCA Management Company for the amount of $520. I never received in all of the years any information on this debt, and I have used the Credit tracking companies to refute this claim. All I have been able to find out (by the credit companies) that this debt is a medical fee of some sort. I tried calling and could not get any decent information accept "pay". This is hurting my credit score, and I will not pay fore something I have no clue about. Also, there is a law that medical debt (if this really is a medical debt) can't be posted on an individuals credit report.

  

  Business Response

  Date: 03/05/2025

  Not once is 1173 days has ******* called our office, sent us a letter, or a text or email.  On 10/10/22 he logged into his account through our virtual agent, he received our mail but no response to anything.  He knew about this bill never made any arrangements to take care of it.  I checked with our client and he never responded to their letters or emails either.  

  Customer Answer

  Date: 03/11/2025

  Complaint: 23025567
  
  I have reviewed the business' response and am rejecting it because: The response is somewhat correct. I did log in online in 2022, this was to see what this debt was for. A requested written proof of the debt, and also requested documentation. So for almost 1200 days..I have not received any letters or proof. Please provide proff that you attempted to contact me and resolve this matter, I think that you will be challenged to do. All you company does, is put a report on the **************** and hope that ther customer will pay for something that they are not sure of, just to get it off their report. Just the condesending tome in your reply, shows the attitude that you have. Finally, due to a new rule put into affect by the federal government (that has to do HIPPA) you should not have access to my medical records or procedures, and any debt that is claimed, cannot be put on the *************...so you are violation of this too. This is my attempt to clear this.
  
  
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 03/11/2025

  We never received anything from you asking for proof of debt.  You are welcome to call our office and we can provide that.  As far as a new rule about HIPAA, that is not true.  We have to have your information in order to try and collect outstanding debts.  Your false statement about us just putting things on people's credit is also not true.  We collect legitimate debt and if there is an error, we investigate and fix it.  Your account is not an error and we verified it with Total Access Urgent Care 

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with MCA ***** ** plus they did not provide me with the original application like I asked.Account No: ********* Amount Disputed: $188 I am not liable for this debt and I do not have a contract with MCA ***** ** plus they did not provide me with the original application like I asked.Account No: ********* Amount Disputed: $89

  

  Business Response

  Date: 02/14/2025

  We have never received a call, letter or email from ******* about this debt.  We have had the account 508 days.  This is her balance after her insurance paid.  Her credit card declined with the original creditor so it came to collections.  She never contacted them either.  The attached letter that she claims to have sent to us asking for proof of the debt is dated yesterday and it does not even have our address on it.  She is welcome to contact us and we will work with her to get this resolved

  Customer Answer

  Date: 03/17/2025

  I honestly dont get why MCA ***** ** is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof? Account No: ********* Amount Disputed: $188 I honestly dont get why MCA ***** ** is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof? Account No: ********* Amount Disputed: $89

  

  Business Response

  Date: 03/31/2025

  We have had this account for 553 days and he has not contacted us once.  We have sent several statements, emails and left messages.  If he was that concerned about his credit he should have called either us or Midwest Express.  I did put the statement that was sent to him several times in this response 

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with MCA ***** ** plus they did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $2,052 I am not liable for this debt and I do not have a contract with MCA ***** ** plus they did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $764 I am not liable for this debt and I do not have a contract with MCA ***** ** plus they did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $2,574

  

  Business Response

  Date: 02/11/2025

  I am not sure I understand this dispute because he had a payment plan set up with us and made 4 $25 payments and then his card kept declining so that is why it went on his credit.  Once his bill was delinquent it was sent to collections.  We don't have to have a contract with him in order to collect past due bills.  He is welcome to contact us and we can work with him.  We never received anything in the mail that asked for the proof of the debt and these bills are way past the validation period.  
  

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with mca management company,they did not provide me with the original contract as i requested.

  

  Business Response

  Date: 01/28/2025

  I have attached the signed proof of debt.  **** has not contacted us one time and we have had this account for 616 days.  We have sent letters and made phone calls with no response

  

  Business Response

  Date: 01/28/2025

  I am not sure if the uploads worked so I am attaching them again

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is calling/emailing/texting me. Harassing me. The debt *** is trying to collect is not valid. Total ****************** submitted my claims in the wrong order. Meaning they mixed up my primary insurance, secondary insurance and ********. Total Access has been told this several times and was given direct contacts at my primary and secondary insurances to fix this issue and get these claims paid. TAUC was supposed to resubmit these claims properly, in proper order. **** must resubmit these claims. I also filed a complaint against ************************ last year which they never responded to. All claims will be paid once they are submitted properly to the primary insurance first, then the secondary insurance, and then to ********. Again these debts *** is harassing me over are not valid.

  

  Business Response

  Date: 01/20/2025

  ***** has not responded to us to help her get this worked out.   I show for all 3 of her unpaid dates of service from January 2024, at least one insurance paid so they must have billed the correct primary otherwise nothing would have been paid.  Now the bills are a year old and too old to refile.  They will be denied for timely filing.  I will contact TAUC tomorrow to see what they are saying about the insurance.  

  

  Business Response

  Date: 01/21/2025

  I heard back from billing.  ***** called them on 12/17/24 and they told her the insurances were billed and they applied her balance to her deductible and she understood when they ended the call.  

  Customer Answer

  Date: 01/23/2025

  Complaint: 22834995
  
  I have reviewed the business' response and am rejecting it because:
  
  TAUC has not resubmitted the claims to all 3 insurances. As an in network provider, **** has to resubmit the claims themselves. TAUC was given direct contact information for UHC and Anthem to make this process easier and to insure the claims were processed correctly this time. There is no record of those claims being resubmitted to Anthem or ****** *********** I received 2 letters from ****. One dated 12.12.24 and 12.20.24 giving me 30 days to dispute. I disputed those claims well within the 30 days through a BBB complaint and phone calls.
  Again, TAUC has been told repeatedly to resubmit these claims in the proper primary, secondary, ******** order. **** has not done that. Instead TAUC chose to hand the claims over to a collection agency.
  The collection agency has been told these are not valid debts and has been asked to stop harassing us. They are still calling several times a day. We are keeping track of all those numbers. 

  MCA needs to stop harassing me. These are not valid debts.

  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 01/24/2025

  We have not called her one time! She received emails for all three outstanding accounts on 1/13/25 and besides her BBB complaint on 1/20/25 we have had no other contact with her.  She must be confused with other people calling her.  We have only had the accounts for 14 days.  We always give people 30 + days to dispute the validity of the debt.  She needs to provide proof that we are harassing her.  

  Customer Answer

  Date: 01/30/2025

  Complaint: 22834995
  
  I have reviewed the business' response and am rejecting it because:
  
  MCA sent text messages which were immediately reported to Apple as junk. Phone calls from 636 and 314 area codes started several times a day shortly after receiving the text messages and emails from *** on 1.13.25. Those 636 and 314 numbers were flagged by *****. I have never received flagged messages from those area codes before being contacted by ***. Especially prevalent was 636-341-xxxx. Each time a 636-341-xxxx number appeared I immediately blocked and a new 636-341-xxxx would call shortly thereafter. A common tactic of companies like ***. Despite *** being made aware that this is not valid debt, I am still receiving phone calls. I want no contact from ***. They are harassing me and have been since shortly after emailing me the invoices on 1.13.25. It is no coincidence these numbers showed up right after MCA emailed me on 1.13.25.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 06 01 *************** CARE 4 and I do not have a contract with MCA ***** ** plus they did not provide me with the original application like I asked. Account No: *********Amount Disputed: $219

  

  Business Response

  Date: 12/25/2024

  Already filed duplicate complaints with the **** and we responded and sent proof of debt again. Demeshae has never called us to get this straightened out and when we called, she claims she is not familiar and hangs up on us.  We have sent proof of debt numerous times and responded to all the disputes via **** and EOscar

• Initial Complaint

  Date:11/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 01 *************** CARE 4, I do not have a contract with M C A Management company, they did not provide me with the original contract as i requested.

  

  Business Response

  Date: 11/17/2024

  ******* has never contacted us and asked for anything.   He has ignored all attempts from us.  I have attached a copy of the proof of debt along with his signature agreeing to pay the bill.