Complaints

This profile includes complaints for Dobbs Tire & Auto Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dobbs Tire & Auto Centers

  1983 Brennan Plz High Ridge, MO 63049-1893

• 

  Dobbs Tire & Auto Centers

  2995 Highway K & Hwy N O Fallon, MO 63366

• 

  Dobbs Tire & Auto Centers

  1300 Camp Jackson Road Cahokia, IL 62206

• 

  Dobbs Tire & Auto Centers

  912 Chesterfield Parkway North Chesterfield, MO 63017

• 

  Dobbs Tire & Auto Centers

  14268 Manchester Road Ballwin, MO 63011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2017 Jaguar I-Pace into Dobbs because of an issue with the cooling system. I specifically asked for a diagnostic of that area. They told me I needed a water pump and a cooling flush so I paid them $1128, which $551 was in cash. I picked it up and car was smoking on my way home. I brought it in and they said it was just coolant burning off the engine. They said they ran water on it. I left and the coolant level is low light came back on.
  I took it back to them again and they topped the coolant off and said everything should be okay. Two days later that same light came back on so I had to bring it back again. They said the outlet hose which is leaking, which is an additional $600. I paid them to fix the issue and diagnose that specific area and they did not. I spoke to a supervisor and all he said was they could do was charge me $353. They called me yesterday and said they have the part in, but have bad news saying they need to replace a lower and upper hose which would be $1400.

  Business Response

  Date: 03/23/2023

  To Whom It Concern:

  The Store Manager has attempted to contact Ms ****** unsuccessfully, in an effort to resolve her concern.

  ***** *******

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager gave me a van in which I paid $2500 to have fixed and now my vehicle does not work its leaking oil and leaking transmission fluid. My husbands ashes are still in the van. He was a military man and wanted his ashes to be spread out in very specific places for his birthday. The manager has switched my working van with his van which was similar in appearance. The van he gave me is worse than the van I brought in for repair. He switched the VIN numbers between the vehicles and has stolen my vehicle and replaced it with his.

  Business Response

  Date: 02/23/2023

  February 23,2023
  To Whom It May Concern:
  Following are facts related to Ms *****'s complaint:
  1.This vehicle was serviced at the Fairview Heights store not the Swansea store 
  2.OFallon Illinois Police Department and several other agecies, including ********* ********* ******* have investigated this concern (see attached). Thier findings indicate the vehicle was not "switched or stolen" as Ms ***** claims.
  3. Our postion remains the same, we are not responible for this claim in any way. 
  
  
  ***** *******
  
  

  Customer Answer

  Date: 03/01/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: I do not agree with it.  The Secretary of State police came to my house on 02/28/2023 and said "Yes we see something is definitely wrong, we see your vehicle has been tampered with the doors, frame, and color are different".
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to have a engine analysis They quoted me a price $134.00. I called back to check on the status of my car. They stated that they were trying out new parts. I informed them that they were suppose to call me before they call me and they stated that they were not going to charge me for the analysis because I was right. I needed spark plugs and coils. I informed them to change all six spark plugs and the coils. The mechanic stated that he ordered a intake hose. The one they took off of my car they probably ripped it. I asked them to tape the hose with electric tape in order for me to be able to drive my car while waiting for the hose to be ordered. . I paid them and gave them the money. I drove the car and then I broke down in the middle of the rode. Eventually I cranked the car up and drove the car home and then I checked the car and noticed that they taped the hose with packing tape. I went back to Dobbs and I showed them the pictures and I asked the mechanic if he put packing tape and he stated that he did. I informed them that you use electrical tape instead of packing tape because it will melt. He did that on purpose because I would not buy the part. I would like to be refund $1000.00.

  Business Response

  Date: 03/06/2023

  To Whom It May Concern: 

  Please see attached 

  
  February 14, 2023
  To Whom It May Concern:
  Below are the facts related to Ms **********’s 2007 Toyota Highlander with 206xxx miles
  1. Ms *********** called requesting a quote on spark plugs and ignition coils to be replaced.
  During the telephone calls we suggested to complete an engine diagnostic to ensure there were
  no additional issues causing the engine misfire
  2. When Ms ********** dropped off vehicle, we again recommended an engine diagnostic. At
  that time, it was agreed upon to complete research for codes for misfire – RPM’S spiking
  3. We completed engine diagnostic and discovered an air intake hose assembly needed
  replacement. Without replacing this part, we cannot guarantee, she will not continue to
  experience engine performance and misfires issues. During that conversation, Ms ***********
  understood the need. Our Store Manager discussed the temporary solution to repair with tape
  while her “normal mechanic” is ordering part. She also questioned why we had replaced the
  spark plugs and coils she originally requested. The fact is spark plugs needed replacement based
  on mileage and three of ignition coils were original. We discussed the benefits of replacing all
  coils at the same time. Throughout that conversation, Ms ********** chose to have our team,
  temporarily repair hose and order the part.
  4. Following that conversation Ms ********** called back, informing us not to order hose and
  that would pick vehicle up. Which she did.
  5. After the vehicle was picked up, she experienced run ability issues
  6. Ms *********** retured to store having a conversation with the Store Manager and Retail Sales
  Manager. Resulting in Ms ********** accusing our team of making the temporary repair
  without “electrical tape “on purpose. Simply that is not true.
  7. I phoned Ms ********** to discuss her concern. She reported the temporary repair was made
  with plastic causing an issue intentionally. In addition, her mechanic reports a “manifold was left
  loose causing rattling underneath”? In addition, repairing hose assembly. She is redquesting
  $1,000.00 to be refunded. I informed Ms **********, we have no intentions of refund. She
  indicated she will be speaking with State Attorney in addition her attorney and hung up.
  Based on facts researched, including reviewing telephone conversation our team had with Ms
  **********, our position a refund is not warranted. The repairs made have a 12 month, 12,000 mile
  nationwide warranty.
  
  

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a left headlight out, I do not use the car too much. I noticed that the headlight was out. I replaced headlight left front. Same result. Replaced the headlight. Same result. the headlight did not work and I noticed that the right headlight high beam function did not work. and the left head light did not work on low or high. So, I took it to Dobbs tire and Auto on 12/06/2022 and they called me back and stated that my tipm is bad, and they wanted it was either 1900 or 2100 to fix it. I told them that I would think about it before having them do the work. I took it upon myself to purchase the tipm, I replaced the tipm that cost me 800.00 dollars including tax. I put it in. Same exact symptoms no high or low beam in left head light, and right head light just low beam. Same symptoms as before. No changes. So, I took the car to a Chrysler dealer they took it in they stated that there is nothing wrong with the tipm, they found no power to the left head light. the dealer found a electrical plug/Ac Condenser. The pins on the AC condenser were bent when they (Dobbs tire and auto center) There was a bad connection. The dealer charged me 463.00 dollars to fix Dobbs screw up, and that is the cause of why the the head lights were not working properly. To the total cost of 1379.00 that I should be refunded.

  Business Response

  Date: 01/27/2023

  To Whom It May Concern;
  Mr. ****** attempted to repair a headlight himself and it
  would not work after replacement. He asked us to diagnosis the issue on
  12/6/2022. We determined what is called a “TIPM” module had failed and not
  suppling proper power to all the circuits. He gave him an estimated for the
  repair. Mr. ****** decided to again repair it himself. We have no control if
  the part he bought was working or installed properly.
  If we repair a car we obviously stand behind our repairs and
  diagnostics, however what is done by a customer themselves we have no control
  of the parts functionality or the installation of the part.
  Mr. ****** had also stated in his complaint that the issue
  was related from a repair we had made 3 months prior. We also have no knowledge
  of that nor had he ever asked us to verify the repair from three months prior.
  I will add that there not electrical connectors attached to the condenser we
  installed three months prior. The condenser has two air conditioning lines that
  attached to that part but no electrical connectors.
  If he had expressed at any time he had had an issue with the
  repair from September of 2022 would have addressed them prior.
  Lastly, he stated the repair facility stated that the “TIPM”
  module was not bad, He states himself that he had replaced that part prior to
  going to the second repair facility so they would have no ability to claim the
  original unit was not bad ad it had been replaced. Based on these facts, we decline the refund request.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two of my blinkers went out at one time and went in and out during the course of one day so I took it into the *** ********* location in Columbia to have a diagnostic of the entire system down in case there was a electrical problem I explained that I am a social worker and I transport children with disabilities I have to have a roadworthy and safe car so a complete diagnostic would need to be done I also agree to an oil change because they upped sold me on the oil change with the promise that it would be separate and only done after the diagnostic not the main focus of my trip to the store when we came to get the car it was jumping we called them right away eventually the damage they did caused the entire transmission and transmission shift cable to shut down and break we had it towed back from the location where it literally stopped in the middle of the street at our expense with the understanding that they would complete the full diagnostic provide the diagnostic worksheet and take responsibility if any damage was done when they went under the hood to look at the electrical and other systems to do the diagnostic the day before. Again I explained I transport disabled children back-and-forth to California and as part of my job the system Hass to be completely examined and the car have to be roadworthy so I can take the children home I made it clear that this diagnostic was not an option that it had to be done and should be done before repairs instead of doing this to try to scare me out of money because they knew I was blind and had a driver they did no diagnostic did what they wanted to my car and are trying to get me to give them hundreds of dollars and being very rude to me as if I have done something wrong when my needs were made crystal clear because there are safety regulations I have to abide by as part of my job that are not negotiable **** from the corporate office tried to get me to diagnose the car and take responsibility for the misconduct of his employees instead of addressing the issue

  Business Response

  Date: 01/09/2023

  To Whom It May Concern: 

   

  To Whom It May Concern: Below are the facts related to Ms *****'s 2007 Chevy Uplander with 212,000 miles. Based on review and findings listed below, the diagnosis and repairs our team performed in no way caused the internal transmission issue present 

  Ms. *****'s vehicle service for 2007 Chevrolet Uplander.
  
  1/3/2023  Check drivers front and passenger rear turn signal
  flashes fast. Oil change. Fuel system treatment. Items found with inspection:
  both front outer tie rod ends need replacement.
  
  Phone call on 1/5/2023 customer asked if we could replace the
  transmission shift cable. Customer advised that we can perform that service.
  Customer given quote for repair. 
  
  1/5/2023 vehicle towed in. Customer advised us to replace the
  transmission shift cable. 
  
  Upon trying to move vehicle into service bays we found that
  vehicle was in second gear. Found transmission shift cable needs
  replacement. Replaced transmission shift cable. Replaced drivers rear turn
  signal bulb at no charge, replaced passenger front turn signal bulb at no
  charge, replaced passenger front low beam bulb at no charge. When removing
  vehicle from service bays found that transmission is not performing correctly.
  Referred customer to transmission facility. 

   

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck to Dobbs to get new tires, they put ,my tires on there and they had air , let side high right side extremely low. The process they put the tires on my truck. 2 weeks later I took my truck to get lifted and ********** are their second franchised of the business, ********** took my truck to do the alignment and said Dobbs did my alignment. ! week later I had a leak in my water holes. i took it back to Dobbs and they said I need a new water pump and charged me half the price. My truck still don't have no heat and also Dobbs damaged my crankshaft. Lifter is broke and engine no good. My engine is $7,000 and I feel they should be responsible to pay to get my truck fixed for parts and labor.

  Business Response

  Date: 01/05/2023

  To Whom It May Concern:
  Reviewing Mr ********’s file and complaint I note the
  following facts. 
  We inspected cooling system on Oct 5,2022 and found
  coolant hose not secured prior to service - thermostat housing bolts cross
  threaded prior to service. Customer has had cooling system work performed
  elsewhere. We replaced water pump per customer satisfaction at a discounted
  rate labor only. We are unable to check cooling system operation complete at
  that time as a result of damaged thermostat threads damaged prior to our
  repairs made, causing coolant leak.
  Based on this information, the repairs we made had no
  correlation or caused current internal engine issues.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around October 6th, 2022, Dobbs Automotive had performed a state inspection on my **** **** 150 pickup truck. After arriving back home I noticed the dashboard cup holder laying on the passenger side floorboard. It was at this time I realized the cup holder had been broken from the dash area. The cup holder cannot be repaired do to the fact the track is broken from the body of cup holder. I contacted the service center and talked to the manager. He was going to check with the technician and get back with me. I was not contacted back.I am the only person that drives this vehicle. And I usually have a drink in the holder when I drive this truck, which was the case when I dropped the truck at Dobbs. I have uploaded a photo showing the track broken from the body of holder. There is no doubt where this occurred, and I can only guess that Dobbs saw it fit to not contact me back in regard to this issue. Thank you, **** ******************

  Customer Answer

  Date: 11/13/2022

  Physical Address of the Dobbs *********** in regard to the filed complaint.

   

  Dobbs Tire and Auto Center

  **************** - 54

  873 ***********************************************

  ****************, ******** 63367

  Phone: *************

   

  Business Response

  Date: 11/29/2022

  To Whom It May ******** The Store Manager has made contact with *****************, he is planning to stop by the store in the near future for us to identify what parts are necessary.

  ***********************;

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the response is acceptable to me in regard to the business making an effort to find the parts necessary to resolve the situation. At this time there is no final resolution to date.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to the Dobb's located in Arnold Missour for repair 2 months ago, The company left my vehicle unlocked for 3 days, during that time a pistol under my seat came up missing. I had to return the vehicle 4 times because the repair did not resolve the issue that they charged me to repair. I no longer trust this company to repair the vehicle correctly.

  Business Response

  Date: 10/08/2022

  To Whom it may Concern:

  We reviewed our surveillance cameras and no
  sign of anyone taking a gun. His Jeep was pulled in the bay the nights
  is was left with us.  As far as the check engine light he made the
  decision to take it elsewhere, offered to take it to any of our
  locations. Customer was advised to let us know and we would warranty anything
  that we replaced and or credit him back on diagnostic.  He was to call me
  and let me know.  He did that next day and it was a coolant related
  code.  Thermostat issue.  Nothing to do with what we did.  He
  understood when I advised him of our seasoned veteran techs who worked on his
  car and the fact why would you leave a firearm in your vehicle.  As well I
  told him he needed to file a police report.  He was understanding after
  our conversations.

• Initial Complaint

  Date:09/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to the Dobbs at Hampton and Chippewa. I don't drive much and wanted to get it checked out before winter sets in. When I took it there, they said that I needed a new headlight, an oil change, and a battery. I told them to go ahead. From the minute they changed the battery I had problems. It resulted in the car locking up and I couldn't get into the car. It had to be towed. I had it towed to a dealership. They told me that it was the battery--it was brand new. There is a warranty on the battery. I took it back to Dobbs, they charged the battery. They weren't sure what had caused the problems. They said they didn't know. The dealership told me that it was an old battery. Dobbs said it was a new battery, they wouldn't let me speak to the manager--he wasn't there. He said it was a new battery. The dealership assured me that they determined through a diagnostic that it was an old battery.

  Business Response

  Date: 09/24/2022

  Mrs ****** brought her vehicle in for service January 2022 along we installed a new
  battery along with other services needed. Monday 9/19/22 Dobbs Hampton store
  manager receives a call from Mrs ****** – she states her vehicle issues with
  the dash lights, odometer flashing not performing properly / safely, she notes
  we created the issue since we installed the new battery January 2022 we were
  responsible for these issues. Jerome apologized for the issue and noted he
  found it difficult for this to be a problem 9 months later, this would have
  been an immediate issue not 9 months later he asked to bring the vehicle back
  for them to check, no it was at the dealership. He offered to refund the money
  for the battery she said no there are several other issues we are responsible
  for and very expensive.
  
  Dobbs corporate
  receives a letter of complaint from the BBB Tuesday September 20th 2022 – I contacted Mrs ****** the same day to apologize and note we will take
  care of the battery. She said the battery we installed was the wrong battery
  and created other issues in the dash. I looked up the part number for her Fiat
  and there was only 1 battery for this vehicle, no other battery options
  available.  I asked her if I could contact the Dealership to collect more
  information. She replied I’m having my car towed back to my house, I have an
  extended warranty and they are towing it back because the part on order from
  the dealership will take some time and not going to let it just sit at the
  dealership. I asked for something from the dealership in writing to note there
  was an issues with the battery we installed that leads to other performance
  issues. After a few more calls she explained she had it to another shop not the
  car dealership. Again I said ok I need something in writing to explain what is
  needed to repair your vehicle.
  We then spoke
  Thursday morning I asked permission again to contact the dealership - Jim
  Butler Watson rd - she said it would be ok to speak with the service advisor
  about her vehicle. I spoke to the service advisor there notes showed  - a
  blue tooth problem issue that interlinks with the dash and odometer flashing
  off and on. They have a part on order but on factory back order at this time no
  telling when the part will be in. I asked how much is the repair – notes show
  they contacted Ms ****** extended warranty and they will be covering the part
  and labor. I asked what about the battery issue, his reply nothing about a
  battery issue. I then explained the complaint and he said there are no notes of
  a battery issue only blue tooth etc.  I then spoke to Ms ****** to explain
  our conversation and she said don’t contact her again I’m contacting my
  lawyer. 
  
  In closing I
  asked Ms ****** several times for something in writing to note the Battery
  issue and what was causing any additional issues, I explained we would pay the
  dealership to install there new battery.  It was explained from our store
  manager we would refund her the money for the battery we replaced.  We
  need something in writing from a repair shop to state why the battery is an
  issue and created additional repairs.  We understand she is afraid to
  drive the vehicle due to other issues but we have no prove to show we created
  the issue.  When I receive information in writing from the Fiat dealership
  we created the issue we will refund the appropriate amount.

• Initial Complaint

  Date:08/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 8, 2021 I purchased four Forterra tires online off ******** website totaling $845.22. Financing the tires through the creditor Affirm, every 12th of the month Affirm withdraw $82.40 out of my checking account. I booked the tire installation for October 14, 2021 at Dobbs Tire and *********** address ***********************************************************************************. On July 19, 2022 I took my vehicle to the dealership Napletons Mid River Chrysler ************** for an Oil Change. When it was finished the Checkout Clerk said ************** next time you come for an Oil Change, youll need two tires in the rear. So of course, I was livid and caught me completely off guard saying that. It had only been 9 months since I purchased the 4 new tires, so theres NO WAY I shouldve need some more new tires. This is highly unacceptable; I repeat I am still paying/financing those tires. So after leaving the dealership I contacted ******** filed a complaint and opened up a claim. The representative with ******** who answered the phone contacted that same Dobbs Tire and *********** in ******************** ******** where I had the tires installed October 14, 2021. The manager **** told the ******** lady on the phone that after looking at the order from October 14, 2021 I was advised that I needed a wheel alignment and did not get one. So therefore I made another appointment when It was feasible for me financially for August 28, 2022 at 9 AM, to get a wheel alignment and 2 more supposed to be new tires. So at Dobbs a second time, once my vehicle was completed the manager **** calls me up to the cash register and says ************** my Tech did all he could do, then showed me a diagram where the front driver, back driver and front passenger wheel alignment is green, but the rear back passenger wheel alignment was unsuccessful in a diagram it was red. Then he says well its better than it was. Both supposed to be new tires had many skid marks all over on the side like when you run over a curb!

  Business Response

  Date: 08/30/2022

  To Whom It May ******* :

  We have attempted to contact ************* unsuccessfully to discuss her concerns.

  ***********************;

   

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17788697,

  Although I would prefer service at a DIFFERENT ******, I find this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/01/2022

  Hello, I'm writing to update someone that a man with ****** contacted me but it was a waste. He called to say the same thing the manager **** said which was the Tech did the best he could do. Nothing was resolved, so basically he just reached out to me so he can tell BBB that he did contact me. I still paid for a service/ wheel alignment that was not 100% successfully completed!!

  
  *****************************

  Business Response

  Date: 09/01/2022

  To Whom It May ****************** position remains, This vehicle has a condition on the ** wheel position that exceeds the vehicle manufacturer factory adjustments. Possibly from an impact, pot hole of some other object in the past. Our ******************* technician, adjusted vehicle's alignment to the extent allowed my vehicle manufacturer. We suggest visiting with a collision center of choice, to further address this concern.