Business Profile

Tire Dealers

Dobbs Tire & Auto Centers

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Complaints

This profile includes complaints for Dobbs Tire & Auto Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

53 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** **** ** ********** *** ***** is the location that I visited.
I went for a oil change on 10/18/2023 and I made three stop before I got home. When I pulled into my garage there was a rattling sound. So, I called them and informed that there was a rattling that there wasn't before. The guy I spoke with hand the phone to the Supervisor and the Supervisor stated to check my oil. So, I checked the oil and the oil stick showed that I did not have the right amount of oil in my car. Then I told the supervisor there was no oil in my car and he said to check the oil again. So, I checked it twice and it was still showing the same thing. I informed him of this and he stated that he did not want me to drive it back and that he would send a tow truck come get my car. I informed him that I have been checking the oil in my car for seventeen years and I know the difference between clean oil and dirty oil. They came an hour later and they picked the car up and took it back to the shop. He called and stated that there was oil in the vehicle and my car was ready. I know what I saw. They sent a courtesy driver to come and pick me up and take me to my car. Then today I went to my local mechanic to see if he could find what the rattling noise was. He stated that my oil was not full and so he topped the oil off and they broke a clamp off around my muffle and that is what was making the noise. I am glad my motor did not lock up. I would like a refund in the amount of of $81.00
Business Response
Date: 10/23/2023
To whom it may concern,

In reference to Mrs. *** *******’s concern stating no oil in
car. After a phone conversation the store had with Mrs. ******* they had
decided to tow her vehicle to the store as a precautionary measure as Mrs.
******* stated there was no oil in the vehicle. After receiving her car
the Store Manager and Service Manager had inspected the oil they noted that the
vehicle was at the proper level and there was no need to address anything with
the oil. We were never looking at her vehicle for a noise as she stated a
clamp broken around the muffler. That item has absolutely nothing to do
with the oil change we completed for Mrs. *******. As a customer
satisfaction we had offered to refund Mrs. ******* for her half price oil
change coupon, which was for $35.00. She refused over the phone and did
not wish for us to do anything further.
Initial Complaint
Date:10/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a spare on my car. I left the actual tire with the Dobbs in ***********. (**********************************************************) to be repaired, approximately a $35 fix. This occured on 9/23. I was supposed to have the repaired tire on 9/25. They told me the tire couldn&#**;t be repaired, I needed a new tire. I wanted to buy two or four. I drove in after work, and he said they all needed to be replaced. I opted not for the most expensive ones they showed me because I don&#**;t drive that much. I just wanted a tire that was good quality, with good handling. They ordered the tires and they were to put on 9/26. (My third party mechanic said they were not good tires.) I go back on the 26th to get the tires put on, they have lose my wheel. It&#**;s not in the shop. I wanted this solved because I didn&#**;t feel safe driving on the spare; I had never used it. I couldn&#**;t drive more than 40mph on the spare. I had to drive downtown to get to work the next day. The wheel was lost for two days. They told me that they had put my wheel in another customer&#**;s car. I still don&#**;t know if I got my actual wheel because they searched junkyards. They guy who worked there, behind the desk made promises that they would take care of me for all the trouble I had been through. He also said that I didn&#**;t need to pay anything then, they would work it out when they got the wheel back. The manager never called. There have been no discounts offered. I paid for three tires then. The same guy called me though and told me that they still hadn&#**;t found the wheel. On Thursday they called and said they had my wheel. I told them I couldnt come in until after work. They put the wheel on (approximately $600) and we set an appt for Saturday for a free alighment that came with the tires. I was expecting that, because they told me as much. Went in on Saturday, there was some confusion about the appt time. Another customer service guy told me that I was NOT getting a free alignment, only an alighnment check. They gave me an estimate for additional work. They didn&#**;t say anything about loose lug nuts and missing parts that later my third party mechanic found. When I drove it, Thursday, from downtown, I heard banging, coming from the front of the car. I was not far from my mechanic and I left the car there. My husband called them on Friday to tell them that I had to take a bus to get home. My 85 year old father in law had to pick me up from the bus stop. My husband is not currently driving. The mechanic told me the next morning that the lug nuts on the wheels were so loose they could be rotated with your fingers; no wrench needed. The mechanic said he wouldn&#**;t fix anything until photos could be taken. There is a right rear wheel stablizer missing. My vehicle requires a specific torque for the wheels to be put on properly and I would expect that Dobbs would know that. When I drove away from Dobbs, it got progressively worse. My car is still at my mechanic&#**;s and I&#**;m getting an estimate on the costs to make the vehicle right. The mechanic has indicated that the tires are not right for my car; Dobbs was contacted and we asked for a refund and they refused.
Business Response
Date: 10/12/2023
To Whom It May *********************** refunded the requested $600. We apologize for the several issues, the lost wheel and lugs nuts not tightened properly. Lost communication from the store manager. No excuses procedures should be followed for every vehicle. ******************* noted her family and her work place companions bought several sets of tires from this location with no issues. We hope to gain another chance for business in the future.
Our sincere apologies for the issues. I will revisit with the *********** management staff to follow proper procedures.
Customer Answer
Date: 10/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was lied to, neglected service, and threatened by this company and its managers. I will also potentially lose income from the neglect of service. Dobbs has refused to fix my car under warranty after I already signed a service report and they agreed to the services. They have completely ignored my Civil Rights because I disagreed with one of their managers.
Business Response
Date: 09/29/2023
To Whom It May Concern:
Oakville Store Manager returned from
vacation Thursday 9/28 he contacted Mr ******* ***** with his concerns. Apologized for the situation. ******* explained he was upset with Service Manager and his attitude, Manager, explained the situation should have never grown
to level and apologized for the situation. Danny then explained
everyone from Dobbs and MR ***** apologized for the situation, ******* agreed
to remove the 1 star review. The tire repair appointment is currently
being handled @ the Dobbs Sunset location. I have been in contact with
the Sunset Hills Store Manager to handle the tire repair, I’m trusting
Matt will handle with 100% customer satisfaction.

****
Roedner
Initial Complaint
Date:09/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We brought our truck into Dobbs in Wentzville for ac issues. They replaced parts and we left and it was the same problem happening as soon as we left. We brought it back they replaced parts. Same issue when we left. We’ve been sending videos and messages for two years trying to resolve this peacefully. The videos clearly show the sound of the blower surging in and out. This is the problem we had when we first brought it in. I talked to the manager and manager of manager and said I want a refund as the problem isn’t fixed. The parts they replaced were not faulty because obviously we still have the same problem. Before the original repair I expressed that I did not think those parts need replaced. I’m tired of trying to contact this company. They want me to bring the truck back in. It’s been in 2-3 times already and I can’t keep going without my truck. I want a refund for the “repairs” made that did not change anything. This is obviously a misdiagnosis.
Business Response
Date: 09/18/2023
To Whom It May Concern:
May 20, 2021, our team diagnosed and repaired 2007 Chevrolet
Silverado with 157,982 miles needing air conditioner compressor / clutch
assembly.
June 5, 2021, (1,584 after repairs were made) customer
reports air conditioning not cooling – intermittently. At no cost to customer,
we diagnosed and replaced defective blower motor and resistor.
Customer reports continued intermittent air condition
inoperative. The previous repairs made are covered under our Fixed Forever
Warranty. We have offered on multiple occasions to diagnosis, vehicles current
issue at no cost. Our position remains, the repairs needed in May 2021 were
required. A refund is not due.
Customer Answer
Date: 10/05/2023
We brought the truck in as *****
\ says. We paid $700 and picked it up. It was not free. We got 45 minutes down the road and it started acting up with the same problem we brought it in for. We immediately called and emailed the video of the truck blower blowing intermittently and making a surging noise. This is the same thing we brought it in for. We brought it back 2 more times for them to try to fix it and the issue kept reoccurring. I explained to them that I need my truck and can’t keep leaving it with them and after 3 times they hadn’t fixed it. I’ve sent countless videos since then of it acting up for 2 years now and asking to be refunded for the work done because obviously those parts weren’t the problem. Me and my wife have been passed around to several people in the company to explain the situation over and over again. Each time acting like they never received videos and emails and explaining it’s been two years and there won’t be a refund and to bring it back. I don’t want to bring it back I explained it’s been in there 3 times and I can’t just keep going without my work truck. Obviously I need it and don’t have the time to go without it as I’ve dealt with the issue for 2 years now. As of last week an employee of mine that works on our box trucks found the fix. It was a $25 low pressure control sensor. I would like the $700 refunded to me as it did not fix the problem and didn’t need those parts. I expressed concern at the time of the original repair that those parts don’t need replaced. I was assured that was the issue and would be fixed. I dealt I’ve given dobbs plenty of chances to find the fix and have been more than patient dealing with this issue for 2 years. I didn’t want to go this route as I wanted to give them a chance to do the right thing. I own 3 companies myself and don’t like when people get hasty and file a complaint with the bbb. I don’t think a refund is too much to ask. I expect a refund by October 13th or I will be submitting this to small claims.
Business Response
Date: 11/22/2023
To Whom It May Concern:
As a good fair response, on October 9,2023 a check in the amount of $750.00 was sent to Mr W****
Initial Complaint
Date:08/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ORIGINALLY BROUGHT MY WIFE'S TRUCK IN TO HAVE A FRONT AND REAR DIFFERENTIAL FLUSH. I DISCUSSED PER A CONVERSATION WITH THE STORE MANAGER THE DAY PRIOR THAT I COULDN'T LEAVE MY TRUCK THERE FOR DAYS AND NEEDED TO SCHEDULE AN APPT FOR SAID SERVICE. HE REFUSED TO SET AN APPT STATING THEY DONT MAKE APPTS (HOWEVER IM A LONG STANDING PATRON OF ***** AND CAN ASSURE YOU THAT THEY HAVE IN THE PAST). HOWEVER, MR. NEILSON (PLS EXCUSE ANY MISSPELLINGS) STATED HE COULD HAVE THE FLUSH AND A SERVICE ENGINE SOON CHECK DONE THE SAME DAY SO I CONFIRMED A DROP OFF FOR THE FOLLOWING DAY. ON AUGUST 15th MY WIFE DROPPED OFF THE VEHICLE IN THE AM. I HAD NO COMMUNICATION WITH ANYONE UNTIL FRIDAY AUGUST 18. WHEN I SPOKE WITH ANDREW THE SERVICE MANAGER, HE DIDN'T EVEN KNOW WHY THE VEHICLE WAS THERE. HE PROCEEDED TO TELL ME THAT I WAS "SPILLING" OIL AND MY SUSPENSION WAS "SHOT." I WAS SURPRISED BECAUSE THE WEEK PRIOR WE CAME IN FOR AN OIL CHANGE AND WAS BACK AGAIN ON DOBBS' RECOMMENDATION THAT THE DIFFERENTIALS NEEDED TO BE FLUSHED AND THE TRUCK SHOWED NO SIGNS OF NEEDING SUSPENSION WORK. AFTER AN UNCOMFORTABLE CONVERSATION HE RECANTED HIS STORY SEVERAL TIMES AND CONCLUDED WITH A BALL JOINT NEEDING REPLACEMENT. HE TOLD ME AS A HUSBAND HE WOULD REPLACE THE BALL JOINT. I FELT AS IF I HAD NO CHOICE. I FELT PRESSURED BY THIS TACTIC. I BELIEVE THEY MAY BE PUTTING CUSTOMERS IN SITUATIONS WHERE THEY HOLD YOUR VEHICLE HOSTAGE FOR DAYS THEN CALL AND UPSELL WORK THAT MAY NOT EVEN BE NEEDED TO YOUR VEHICLE BECAUSE THEY KNOW YOU DESPERATELY NEED YOUR VEHICLE BACK. I AM NOT A MECHANIC TO TELL YOU WHETHER OR NOT WITH ANY CERTAINTY THAT MY BALL JOINT ACTUALLY NEEDED REPLACEMENT BUT I CAN TELL YOU WITH ABSOLUTE CERTAINTY THAT I HAD NO SYMPTOMS OF NEEDING ANY SUSPENSION WORK. WE SPENT CLOSE TO $1,000 ON A VISIT THAT SHOULD HAVE BEEN LESS THAN $300 AND DELIVERED BACK THE SAME DAY! I AM VERY CONCERNED THIS MAY BE A PREDATORY TACTIC USED FOR A CERTAIN DEMOGRAPHIC OF CONSUMERS FOR SEVERAL OF THEIR STORES.
Business Response
Date: 08/28/2023
To Whom It May Concern:
I Have been in contact with Mr. ******* via email
only. Have left messages multiple times and yet to return my calls.
After reviewing over his concern. We had serviced his vehicle on a mait
item from prior recommendation, looked into a check engine light/rough idle
issue, and replaced a bad ball joint which was safety issue. The services
that were completed were all approved by Mr. and Mrs. *******, per recorded
calls. I understand his vehicle had taken longer than anticipated, and
apologized for that. With that being said our location had taken in consideration
of extended time and as a customer satisfaction had waived the diagnostic,
completed and oil degrease and dye at no charge, changed oil again at no
charge, only charged for one of the differential services which saved $131.95,
and gave additional $25 off on the alignment performed from the ball joint
replacement. We are declining any additional refund at this time.
We had offered for Mr. ******* to bring the vehicle back in to any ***** locations if he isn’t happy with the current location and we would be more than
happy to look at his oil leak that we put dye into the system at no
charge. Then would could determine what the cause of his leak. Have
yet to hear back from Mr. ******* at this time.
Customer Answer
Date: 08/28/2023
I have included the email communications between Mr. ***** and myself since the origination of the complaint. Unfortunately, Mr. ***** refuses to acknowledge the scope and severity of the incident. In making a genuine effort for a resolution, I was met was inconsideration and resistance during my attempts. Mr. ***** has relayed inaccuracies about the details of the charges for the services rendered which are mentioned in detail in one of the email communications. At this point, Mr. ***** has refused a refund which was the resolve we were seeking so i feel no other direct communication with Mr. ***** would be productive. I am awaiting further instructions from the BBB on how to proceed.

Customer Answer
Date: 08/29/2023
Complaint: ********

I am rejecting this response because: Mr. ***** refuses to acknowledge the scope and severity of the incident in question. He has not addressed the incident in its entirety once. In making a genuine effort for a resolution, I was met was inconsideration and resistance during my attempts. Mr. ***** has relayed inaccuracies about the details of the charges for and the services rendered which are mentioned in detail in one of the email communications. I have included the email communications between Mr. ***** and myself since the origination of the complaint. At this point, Mr. ***** has refused a refund which was the resolve we were seeking so i feel no other direct communication with Mr. ***** would be productive at this point. I will forward my concerns moving forward through the proper channels.

Sincerely,

* **** *******
Initial Complaint
Date:07/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Service 7/20/23-7/24/23 Dobbs Auto **** *** ** ********** * * ** ***** at 270 and Dun road
Dropped 2005 Mercury Mountaineer off for wheel alignment and to check dome light.
All four power windows were working upon drop off. They were unable to do wheel alignment without repairing front wheel bearing. So I cancelled wheel alignment and got a oil change only. Picked up vehicle on 7/23/23. Both the power windows and sunroof not working. Returned vehicle. Informed manager and sells representative that windows were not working upon pick up. They now want to charge an extra fee of $179.00 for a problem they caused and to replace a fuse.
Business Response
Date: 08/07/2023
To Whom It May Concern,

** ***** ****** *** had his vehicle in one of our locations
recent. His complaint had absolutely nothing to do with prior visit. We
diagnosed his vehicle upon his request and found a blown fuse for the windows
not working. Replaced fuse and now all windows are working. As a
customer satisfaction we waived the diagnostic fee. We handled his
concern and addressed his complaint. Vehicle has been picked up and off
lot now.
Initial Complaint
Date:07/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my vehicle to Dobbs for repair on this past Friday because it was accelerating and jumping forward. I was told it was an engine mount and it would fix both problems. This was told to me by ******* ****** the Service manager. I paid 713.00 for an engine mount and diagnostic.
I picked up the vehicle on Saturday around 5:50. They closed at six and as I was driving it was doing the exact same thing I was told it was fixed for. I took it back on Monday morning and they rechecked it only for there to be way more problems that wasn't disclose to me at first with the diagnosis. I have paperwork that says totally different things from the same diagnosis.
On Wednesday I spoke with ****** ******* and he said he listened to the call and I asked for them to check why the check engine light was on which is a lie. He was also rudely speaking over me taking up for the manager. He said he would refund the diagnostic amount and that's it. I've basically paid for services that I was told would fix this problem and it didn't. I was scammed out of a week's pay and I'm VERY DISSATISFIED. When I told him I wasn't brining it back he got nasty and said why should he refund me at all. I am totally disgusted considering I've been a customer for about four years now. PLEASE HELP!
Business Response
Date: 07/26/2023
To Whom It May Concern:
** ******* brought in a 2012 Chevrolet Surburban with 186,981 miles for check engine light on and jerking (original workorder ** ***** agreed to is attached). Upon inspection, our ASE certified technicians suggested left engine mount replacement to correct jerking (worn engine mount causes the jerking or thump on acceleration and deceleration). The engine light was on due as a result of oil sending unit has failed. Customer declined that repair and other fluid maintenance. ** ***** requested to have engine mount replaced and "she would see how it drove and return next Friday". Shortly after picking up vehicle, she is reporting it is "doing the same thing, truck surging and accelerating on its own". We diagnosed at not additional expense. The vehicle has an internal transmission issue, causing the transmission not to shift and or function properly in third gear. When vehicle was originally brought in, we had to start with the obvious issue for the compliant of jerking. In a effort to assist ** ***** we are refunding the original diagnostic expense ($149.95).Our position remains, the engine mount was worn and engine jerking as a result.
Customer Answer
Date: 08/23/2023
Both of the phone calls that I had with them were recorded, what they fixed on the vehicle did not fix the issue. When I spoke to the person in corporate office he was very disrespectful.
Business Response
Date: 08/23/2023
To Whom it May Concern:
Our position remains:
** ******* brought in a 2012 Chevrolet Surburban with 186,981 miles for check engine light on and jerking (original workorder ** ***** agreed to is attached). Upon inspection, our ASE certified technicians suggested left engine mount replacement to correct jerking (worn engine mount causes the jerking or thump on acceleration and deceleration). The engine light was on due as a result of oil sending unit has failed. Customer declined that repair and other fluid maintenance. ** ***** requested to have engine mount replaced and "she would see how it drove and return next Friday". Shortly after picking up vehicle, she is reporting it is "doing the same thing, truck surging and accelerating on its own". We diagnosed at not additional expense. The vehicle has an internal transmission issue, causing the transmission not to shift and or function properly in third gear. When vehicle was originally brought in, we had to start with the obvious issue for the compliant of jerking. In a effort to assist ** ***** we are refunding the original diagnostic expense ($149.95).Our position remains, the engine mount was worn and engine jerking as a result.
Initial Complaint
Date:07/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I heard a sound in my mazda cx3 2016, when turning car wheel in both directions. 6/6/23 Dobbs gave diagnostic to replace front axel and sway bar. Cost of repairs $2088.47. 6/6/23 I put down $1600.00 so parts could be ordered. 6/15/23 I was called and told car was ready. Paid the remaining $488.47 & picked up vehicle. Next day hear same noise . Call Dobbs talk to *** ****** service manager. Next day picked him up for a ride and he said noise was in the rear. I called Mazda and appt set 7/11/23,diagnostic was front ball joints and tire rod $1500.00. 7/11/23 went back to dobbs & explained Mazda diagnostic and was not an axel or sway bar. 7/12/23 left car at Dobbs. 7/13/23 Ron Serv. Manager call me & agrees with Mazda diagnostic but wants me to pay. Dobbs misdiagnosed problem. I call Dobbs headquarters and Shawn call me back. After many conversations between Ron and Shawn, I was told to pay for labor and not parts. (Some of the dialogue with Ron was very disturbing). Disagree because car was misdiagnosed. Shawn from headquarters called me and said vehicle will be repaired & no cost. Picked up vehicle 7/13/23 and engine light is on (code p0171 engine). NEVER EVER has engine light been on in my vehicle NEVER EVER. I would like Dobbs to reimburse me $500 the difference between the misdiagnosis of the front axel/sway bar VS. front ball joints/tire rods. Since Dobbs replaced ball joints I do not hear the noise any longer.

Dobbs Tire and Auto Centers
**** * ******* ******* **
******* ********* *****
**********
Business Response
Date: 07/24/2023
To Whom It May Concern:
The Store Supervisor has spoken with Ms ******* with a sincere apology. In a good faith effort, we are refunding $500.00.
Initial Complaint
Date:05/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new set of tires for $1214.39 at this business. I left the business the indicator light came on indicating that the tires where low. I returned back to the business to have them to fix the problem and stated that I need to pay $150.00 for labor to take the tires off and take the indicator out of the other wheels and put them in the new wheels. I would like for them to fix it right. I do not owe them anything after paying them $1214.39.
Business Response
Date: 05/08/2023
To Whom It May Concern:
Mr ***** drove his 2018 Jeep Wrangler in tow was a trailer
with 4 tires and wheels assembled laying lose in the trailer. Instructions from
Mr ***** - to install 4 new tires on the wheels he brought loose in the
trailer, remove the existing tires and wheel assembly from the Jeep and place
them back into the trailer. We then performed a wheel alignment test drove the
vehicle. The Tire Pressure light was on due to a relearn needed, the relearn is
performed when the vehicle is driven for a period of time. Please note when the
loose wheels were brought in and Mr ***** gave us instructions to mount the
tires on the wheels. After Mr ***** drove for a period of time the light did
not go out and the TPMS system would be inactive, we would need to perform some
basic diagnostics or disassemble the tire and wheel assembly. Remove the tires
from the wheels and check each senor, possibly install the old sensors from the
wheels that were on the vehicle prior or the vehicle may need new sensors. The
job involves labor time and we did not create the issue, we followed the
instructions of Mr *****. The High Ridge store quoted Mr ***** 1 hour labor to
diagnose, to mount and dismount the wheel assemblies with the hope we remove
the Sensors from the wheels that were on the vehicle originally and the hope
the TPMS light will go out. The High Ridge store manager contacted Mr ***** to
explain the cost and why the labor cost or the possibility of a new senor or 2,
Mr ***** believes we should perform the work at no cost. We did nothing
wrong or perform a service that was dissatisfactory we followed the instructions
from Mr *****. Since the note from the BBB Steve reached out to Mr ***** asking
for him to come in for a visit and offered a discount, in closing we need to
diagnose the issue before correcting or repairing the sensors. The
High Ridge store manager offered to handle the TPMS diagnostics at a discounted
rate.
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Dobbs in Eureka on March 11, 2023 and asked them to rotate my tires and do an alignment because it had been over a year since I had that service on my car. They told me they could not rotate my tires because they needed immediate replacement and they said my car was out of alignment (out of Toe) and they said they did that service. They gave me some quotes on tires.
I called around to a few places and ended up going back to a shop I have been to in previous years. I changed jobs over a year ago, so that place was no longer convinent for me to go to, but they had a good price on tires.
Anyway, on March 18th I took my car to Ellisville Tire & Service and had them put tires on my car and told them I had recently had an alignment done. They said great, they wouldn't need to do an alignment. However, they called saying my car did need an alignment (again it was out of Toe) and so I had to pay for another alignment. I took them the paper from Dobbs when I picked up my car, and they showed me their report that my car was out of alignment. So Dobbs did not perform the service on the 11th that they charged me for and I want my money back. I called Dobbs and to tell them I wanted my money back and they said they performed the service and gave me the sheet, but so did Ellisville. Dobbs said that I should have called them and brought my car back to them, but Ellisville is where the tires were put on and they did a warranty on the tires and didn't want the tires to wear wrong.
Business Response
Date: 03/23/2023
To Whom It May Concern:
This customer has received a refund for the services performed.
Customer Answer
Date: 03/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

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Dobbs Tire & Auto Centers is NOT a BBB Accredited Business.