Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Ecommerce

Swappa, LLC

Reviews

Customer Review Ratings

4.33/5 stars

Average of 158 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromGreg S

    Date: 08/20/2023

    5 stars
    I save a lot of money buying my phones used on Swappa. I bought a one year old phone that was $1000 new for only $350 in excellent used condition! I've bought 5 phones for my family here over the past several years and saved thousands! I like how each seller is rated by buyers so you know if they have credibility.
  • Review fromChris K

    Date: 08/14/2023

    5 stars
    I had a coworker recommend Swappa [he had bought his last 2 machines from them]. I tried *************************** are great. I have bought a computer from them and recommended them to 2 clients, who had me handle the ***************** I have not had a problem with any seller for any of the purchases. Machines are as described or better for condition stated. I'd buy again from Swappa & recommend them to others.
  • Review fromKonrad H

    Date: 08/10/2023

    5 stars
    I've bought several things on Swappa. Always had good experiences. Swappa and the private sellers always stand by their products.
  • Review fromCharles G

    Date: 08/08/2023

    5 stars
    I have bought many items from Swappa and am completely satisfied.
  • Review fromEdicson R

    Date: 08/05/2023

    5 stars
    Es la primera vez que compro en Swappa y me ha parecido una muy buena experiencia comprando en la pgina. La recomiendo.??
  • Review fromJoseph C

    Date: 08/04/2023

    5 stars
    I purchased a ******* zdold 5g phone. Finding the product was easy. Great customer service with seller. Confidence in using swappa.
  • Review fromMarek M

    Date: 07/28/2023

    5 stars
    I've sold and bought several things on Swappa. Always had good experiences. Swappa and the private sellers always stand by their products.
  • Review fromDaniela B

    Date: 07/14/2023

    5 stars
    I've sold on Swappa many times. The listing process is very simple. The Swappa staff is very quick to respond to inquiries. Great site.
  • Review fromCody Z

    Date: 07/08/2023

    1 star
    I bought an IPhone 11 Pro phone from (mobile masters) out of **************** on Swappa,that is completely locked, no one can use it!Swappa customer service is saying that mobile masters advertised it as being a locked ******** phoneNowhere in that ad did it say it was a locked ******** phone. Why would anybody pay hundreds of dollars for a phone that no one could use..?Swappa is trying to say that it was my fault, and have been nothing but unhelpful, Unethical scams artist. All I want is my money back!.I just got the phone four hours ago..I can not believe a company like Swappa Would support someone on there platform, that is ripping hard working people off.I have never been treated so badly by a company in my life. Just to prove that this add NEVER stated it was a locked phoneHere it is.*********************************************************
  • Review fromBrenda B

    Date: 07/04/2023

    5 stars
    I enjoyed using Swappa I received more for my device than through other selling apps Process was great everyone should use this service

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.