Reviews

This profile includes reviews for Evergy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Evergy

  1200 Main St Kansas City, MO 64105-2122

• 

  Evergy

  111 S Ellis St Wichita, KS 67211-1807

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  Evergy

  1710 Paseo Blvd. Kansas City, MO 64108

Review Details

• Review fromEvergy C

  Date: 09/04/2024

  1 star
  ZERO STARS
  Bureaucratic Hellscape.
  
  After HOURS on the phone, Evergy provided false information to me *as well as my bank* in order to secure funds from my checking account. They've claimed that this was merely human error, but their lack of accountability points to malice. It sure feels like FRAUD.
  
  Is it?
  
  They've made no effort to remedy the situation, and Monique, the "supervisor" continually raised her voice, talking over me at every opportunity. Evergy is refusing to issue a refund in spite of their "errors" and admittance.
  
  Has anyone else had a similar experience?
  

• Review fromJeanne J

  Date: 09/03/2024

  1 star
  I’ve paid my bill the same time every month……suddenly I have an extra payment that I owe…..when I called to dispute it, they said that because my payment was a few days late…….i gave an entire extra payment. I have paid the same amount every month……no balance forward until May…….snd they don’t have the payment from the month before subtracted…..called and they told me I owe it…… found a statement from last year ……the exact same thing happened.

• Review fromRyan N

  Date: 08/02/2024

  1 star
  Continues to charge you for service at a location you no longer live at because their policies say they need at least 24 hours notice and "don't work on the weekend". You are a utility you are operating 24 hours a day 7 days a week. You choose to put policies in place that allow you to charge customers extra. It is scummy and you should be ashamed of how you take advantage of people who have no other option.

• Review fromRobert G

  Date: 08/01/2024

  1 star
  Reporting them to FTC there is definetly foul play afoot in their company all of the power grid goes down just because it's slightly windy for an hour or two and all power is off for half a day. This happens regularly too. Never use to have these problems until they became Evergy. Their disservice to the KC metro and it's population is abhorrent. Also whatever government entities backed Evergy and its contract monopoly should be held accountable too.

• Review fromMary B

  Date: 05/27/2024

  1 star
  The citizens of Kansas City are the last go have their power restored. This should be illegal. When everygy has the capability to place a all hands on deck to have peoples energy restored in a timely fashion they do not. Before it was evergy this was not the case. Individual repairers where dispatch from all over to help. This does not appear to be the case. In viewing the evergy website Kansas City is listed last, why?

• Review fromJasmine R

  Date: 05/26/2024

  1 star
  Evergy had to be the most unworthy company I’ve ever dealt with. After being without power for 12 plus hours in the heat, food spoiling, I decided to call for an update, the update- We’re unsure when your power will be restored as we work the areas with bigger outages first. We haven’t assigned a crew for your location. But yet it was 6 trucks 2 miles away at McDonald’s 9am this morning. I pay my bill every month like every one else. It’s not line up arrangement if I skip a bill! They’re atrocious. I hate everything about Evergy.

• Review fromThomas O

  Date: 05/08/2024

  1 star
  Keep sending a strong arm to collect payment like some kind of mafia. Never polite about it either. Refuses to turn electric back on in a timely manner. Has no problem allowing disabled young adults in the dark. All this even after I paid their bill.

• Review fromsheri g

  Date: 03/13/2024

  1 star
  Every doesn't want to accept my payment coupon with remittance letter. I sent them certified receipt payment three times, and they sent second one back and third one returned all certified, the law has its codes and I stick strictly by the law they won't give me access to the CEO David Campbell I know where his headquarter office is but they won't give me the sweet to send the letter to him to let him deal with this type of payment the customer service has been very rude and the supervisor will not let me talk to anyone above them I have no other choice but to file with the IRS about the scams their doing to us consumers aka beneficiaries

• Review fromHeather M

  Date: 03/07/2024

  1 star
  Rep showed up to disc my service tried saying my bill was 4 months past due with no payment which was untrue called customer service to verify and the rep disc my service and refused my payment mad cause i didn’t give him the money.. I was told I shouldn’t of called customer service I have 6 kids one being an infant he wasn’t even off my block before it was taking care of and i was told that I will half to wait Intel tomorrow for my power to be turned on.. that’s absurd these are the kind of people that is coming to our homes.. this the the electric company were forced to deal with.

• Review fromBrian L

  Date: 02/21/2024

  1 star
  Evergy is the worst energy company out there and since there is no competition they do not care if they cost you more money because of their mistakes and short comings. If I had a choice to cancel my energy services I would but they have a monopoly in the area so their is nothing I can do. This company only has one star reviews but yet they are still in business. Time for KS to get another energy service. One that actually cares.