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Business Profile

Electric Companies

Evergy

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Reviews

This profile includes reviews for Evergy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Evergy has 3 locations, listed below.

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    • Evergy

      1200 Main St Kansas City, MO 64105-2122

    • Evergy

      111 S Ellis St Wichita, KS 67211-1807

    • Evergy

      1710 Paseo Blvd. Kansas City, MO 64108

    Customer Review Ratings

    1.08

    Average of 65 Customer Reviews

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    Review Details

    • Bill M

      Date: 02/09/2023

      The very worst energy provider for Kansas ever. These clowns dont have a clue what theyre doing. They dont communicate with the customer in an effective manner. They always tell the customer that ********************** will be back on in a couple of hours and then its off all day. Its a fairly simple matter to have the dispatcher communicate with the crew in the field to get an idea of whats needed and then post information thats accurate for the customer. Instead, they think it more efficient to just lie through their teeth. This gives an eye opening perspective of executive management. What an educated bunch they must be. What if a person is trying to determine if they should be working on hooking up a generator, a big part of that process is receiving accurate information from the power company so an informed decision can be made. Right? With these morons ( I dont say that lightly, or with anger) that doesnt occur to themThey meet and supersede the very definition of careless and stupid. To Kansas power officials - Kick these morons out of here. We dont need these clowns. Get rid of them!

    • Joan A

      Date: 01/21/2023

      WORST power company ever! They truly cannot fix ANYTHING IN A TIMELY MANNER! they leave you in the cold and dark for hours! They claim they will only take a couple hours to fix then 5 or more hours later it's still not fixed. This is totally unacceptable for the elderly! This was NEVER a issue when Kansas Power had this area. Not sure why they are so slow and incompetent. They keep raising rates but do nothing about their total lack of service. Thinking of moving to an area they don't have they are truly awful!

    • Geoff W

      Date: 01/19/2023

      Evergy customer service is useless, I updated my Credit card for auto pay when my old card expired and somehow auto pay got shut off. I just realized this and am a few months past due. I called customer service to pay my balance and make sure auto pay was reactivated but the representative told me. "I can't take a payment or help you with auto pay, you will need to login and do it yourself." Awesome customer service huh... Guess they don't need to be helpful when they are the only option and have a monopoly on the market.

    • Mary-Anne K

      Date: 01/06/2023

      Terrible customer service. Not sure any other service has ever implied I am lying.

    • Sandra W

      Date: 01/05/2023

      What a total trash company I wish NOTHING BUT THE WORST for them greedy b******* always raising the rates even people can't afford their stupid a** to begin with I'm going 100 percent solar and I don't give af what u say or think!

    • Keesha J

      Date: 12/01/2022

      Horrible. I called a month ago to have a light installed by my home on their post because it's super dark out here and I mean black. It's not sadewith cars zooming through..elderly folks out here too. I have to pay a monthly fee to have it when it should already be here. I still have not gotten the light. Just called and my ticket still there I've gotten not one call yet. I told her if something happens to anyone out here I holding EVERGY liable because I call weekly about this light. Still nothing. Horrible company. But I promise if anything happens out here..someone get hit or hurt I'm holding you liable. Period

    • Natalie C

      Date: 10/19/2022

      This company treats customers horrible. Ive been without heat for a week and you cant get assistance by phone. They tell you to call another number and nobody answers. I have to go without heat this winter because theres no customer service.

    • Jl W

      Date: 10/14/2022

      Terible company that gouges customers financially because they know we have no alternative. Rates are OUTRAGEOUS for a small apartment, or anyone for that matter.Horrible customer service agents who work the phone. Where do they find these people? You will recieve attitude time and time again leaving you ****** beyond belief. We (customers) are stuck with them and have no alternative.

    • Donna M

      Date: 10/11/2022

      Evergy is a joke they say they will work with you on your bill but they don't give 2 craps about anyone, I asked if I could pay 8 days later from the cutoff date thats when I get paid they said sorry we can't help you call 211, 211 don't help anyone it's a joke too, I'm moving away from ks just to get away from this non caring power company I hate them.

    • karl k

      Date: 10/07/2022

      Evergy ***** i rented a place and put on budget billing, havent been there for 6 months my bill went up ***** cause they went back 12 months so basically im paying someone elses 6 month electric prior of me moving in wben they should wait until i have been there for 12 months and all i got from them was too bad so sad totally unfair.

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