Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Flexpro Meals has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the first week of meals from these guys. And the food isn't really that good. So I want to cancel the next week. And get a refund before it ships. I've been trying for 3 days now to cancel my plan. I try to cancel online and it says I must text a phone number or use the live chat. I've texted the number with no response. I used live chat and they told me a representative will reach out. No one has. I tried on Thursday and Friday to no avail. I don't wish to pay for another round of this bad food. Now we're creeping up on Monday when the new box is probably scheduled to ship. And I do not want it.

  

  Business Response

  Date: 07/27/2023

  Hi ******* 

  Thank you for bringing this issue to our attention, and we apologize for the inconvenience you've experienced. We understand your frustration with the quality of the meals you received and the difficulty you faced in canceling your plan.
  
  To begin, we sincerely apologize for the lack of response you received when attempting to reach out to our customer service channels. We acknowledge that this is not the level of service we aim to provide. Rest assured, we are currently working on improving our response time and ensuring that every customer concern is addressed promptly.
  
  We have located your account based on the information provided and confirm on our end that we have canceled your plan. Additionally, we have requested a refund for your last order.

   We also want to assure you that addressing the quality of our meals is a top priority for us. We take customer feedback seriously in order to continually enhance our recipes and ensure that each meal meets your expectations.
  
  We understand the imminent shipping concern for the last box and you should receive it for free as that was on us due to this unfortunate incident, but we want to assure you that your plan has been successfully canceled, and no further charges will be applied. Should you decide to give us another chance in the future, please do not hesitate to reach out to us, and we will be happy to assist you.
  
  Once again, we apologize for any inconvenience caused. We truly value your feedback and hope to have the opportunity to serve you better in the future.

  Customer Answer

  Date: 07/29/2023

  [* ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going on vacation and requested that my subscription be paused for a couple of weeks but I was still charged and a box was delivered. The company told me I missed the cut off date to pause that week which I understand but I then informed them that I wanted to cancel my subscription all together since I wasn’t eating all of the meals most weeks and my schedule changed which left me no longer needing the service. I was told that it would take a few days but my request would be processed. A couple weeks later I got charged for another box that was delivered and went to waste as I was not expecting it and was not able to get the contents refrigerated in time. I then noticed that they were charging me for the upcoming week and processing an order. I have tried calling, chatting to the online bot, and texting various representatives from the company constantly for the past 2 days and have not heard back from anyone and it appears my account is still active in their website with no way to cancel it or remove my credit card to prevent me from being charged again.

  

  Business Response

  Date: 07/27/2023

  Hi *****  
  
  Thank you for taking the time to share your experience with us. We apologize for the inconvenience you faced regarding your subscription pause and cancellation request. We understand the importance of flexibility when it comes to our customers' schedules and we strive to accommodate their needs to the best of our abilities. We apologize for any miscommunication or confusion that occurred during this process.  
  
  Our records indicate that you had initially requested a pause for a specific period, but unfortunately, there was a misunderstanding regarding the cut-off date which resulted in a box being delivered and charged during your vacation. 
  
   We sincerely apologize for this oversight on our end. Regarding your later cancellation request, we apologize for not processing it in a prompt manner. Our team works diligently to fulfill all customer requests promptly, but it seems that there was a delay in this case. We understand the frustration and inconvenience caused by this situation, and we sincerely apologize for any inconvenience it may have caused. We appreciate your feedback and will use it to improve our processes and prevent similar occurrences in the future.  
  
  To address your concerns regarding the wastage of the delivered box, we regret any food that went unused as a result of the delay in processing your order and subscription cancellation requests. This is not the level of service we strive to provide, and we apologize for the inconvenience caused. We can confirm on our end that your subscription has been canceled already and we've requested a refund for your last order. We're truly sorry for the inconvenience caused. 
  
  We value your input and appreciate your patience and understanding. Should you wish to reconsider your decision in the future, we would be more than happy to assist you in any way possible and to provide you with the exceptional experience that we aim to deliver. Once again, we apologize for any inconvenience caused and appreciate your feedback. 

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I also was targeted on social media with a 40% off first order coupon. I was dissatisfied with the inability to change my delivery date and wanted to cancel my subscription. I called their customer service which does not have anyone pick up the line, I messaged them through their chat, and was notified I'd be contacted via text. Someone did text me but stopped answering after their first reply. They notified me that I can't cancel my subscription for 4 orders.
  
  This is not adequately displayed anywhere during the purchase process. I now cannot get anyone on the phone or have them answer my questions. I'm unable to remove my credit card from their site as well. I asked them to cancel my first order and refund before delivery and they were unable to do so.
  
  It seems like multiple people have had this issue and that Flexpro Meals has not clarified their terms in the check out process. If I knew I had to commit to four orders, I would have no placed an order with them. I'd like to remove my credit card from their site and cancel my subscription immediately.

  

  Business Response

  Date: 07/27/2023

  Hi ******,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced while trying to change your delivery date and cancel your subscription with Flexpromeals.
  
  We understand how important it is to have flexible options when it comes to delivery dates, and we apologize for any confusion caused. Your feedback is valuable to us, and we will definitely take it into consideration as we strive to improve our service.
  
  Regarding the difficulty in reaching our customer service team, we are truly sorry for the inconvenience caused. We pride ourselves on providing excellent customer service, and it is disappointing to hear that we fell short in this instance. We are constantly working to enhance our support channels and ensure that we are readily available to assist our customers.
  
  We apologize for any miscommunication regarding the cancellation policy. We understand that it is frustrating when important information is not adequately displayed during the purchase process. We will review our processes to ensure that this policy is clearly stated to avoid any future confusion.
  
  If you still have unanswered questions or require assistance with your subscription please reach out at [email protected]. We would be more than happy to personally assist you and address any further concerns or questions you may have. We can confirm on our end that your subscription has been canceled and requested a refund for your last order.
  
  Once again, we apologize for the inconvenience caused, and we appreciate your feedback as it helps us improve our service.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my subscription and you cant speak to a live person. I left messages, digital chat, emails and tex messages for someone to call me last week that they would cancel my account. They wanted to pause account for a few weeks and I said no because of the terrible customer service. I was told I could call the number she called from and speak to someone if my order was not cancelled. When you call its an automated message. Today my credit card was charged again and I didn’t authorize the purchase. I have tried to reach them again for a refund and again there is no way to reach someone to address this issue. This is a horrible way to do business. I would like someone from the company to call me a d issue a refund.

  

  Business Response

  Date: 07/25/2023

  Hi ***, Thank you for bringing this issue to our attention, and we apologize for the inconveniences you have faced in canceling your Flexpromeals subscription. We understand the frustration when you are unable to speak directly with a live person.
  
  We sincerely apologize for the lack of response to your messages,  chat, emails, and text messages. We aim to provide excellent customer service, and clearly, we have fallen short in this instance. We apologize for any inconvenience and frustration caused.
  
  Regarding your request to cancel your account, we apologize for the misunderstanding regarding pausing your account. We apologize if our representative did not clearly communicate the available options to you. Our intention was to offer the option to pause your subscription temporarily, as we believe in providing flexibility to our customers. However, we understand that you have made your decision not to proceed with this option due to the perceived poor customer service. We sincerely apologize for any misunderstanding.
  
  We apologize for the inconvenience you faced when attempting to reach us for a refund. It is disheartening to hear that you were unable to get through and we understand how frustrating this could be. Rest assured, we are committed to resolving this matter promptly.
  
   We take such matters seriously, and we will investigate this issue thoroughly. Our automated message system is in place to handle basic inquiries, but we understand that your situation required personal attention.
  
  Amy, we genuinely apologize for the negative experience you have had with our customer service. Our team is currently working on improving our communication channels to ensure that our customers can reach us more easily. Our senior care representative, ******, has reached out to you and please feel free to respond to her directly at ************************

   Again, we sincerely apologize for the inconvenience and frustration caused. Your feedback is valuable to us, and we appreciate your patience and understanding as we strive to make necessary improvements.
  
  

  
  

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a subscription with flex pro meals in June. I liked the meals, it came quickly and I was excited. I eventually wanted to cancel but I can’t find a way to cancel. It gives options of a live chat on the website, which says a ticket has been sent and someone will be in contact after asking for email and number. It also gave a number to text to request to cancel. I have done the live chat multiple times and never gotten anything. I texted the number and haven’t gotten anything back. Called the number and it goes to an automated message. I have now been sent the same order of meals three times (and charged for them) since I’ve tried to cancel. This is ridiculous. I don’t want the same meals over and I’ve lost over $300 now because of this company.

  

  Business Response

  Date: 07/25/2023

  Hi ******** Thank you for taking the time to share your experience with Flexpromeals. We greatly appreciate your feedback and are grateful for the opportunity to address your concerns.
  
  Firstly, we apologize for any inconvenience you have experienced in canceling your subscription. We understand how frustrating it can be when you're unable to find a clear pathway to pause or cancel a service.
  
  Regarding the live chat option on our website, we apologize for the lack of response you received. We certainly aim to provide prompt assistance and it seems we fell short in your case. Rest assured, we have taken note of this issue and will work diligently to improve our response times.
  
  Furthermore, we apologize for not getting back to you promptly via text message. Our team strives to provide quick and efficient support, and we regret that we did not meet your expectations in this instance. We value your time and will take steps to ensure this does not happen again.
  
  Lastly, we apologize for the inconvenience of the automated message you encountered when calling our number. We are currently working on implementing a more streamlined system to handle cancellation requests, and we appreciate your patience during this transition period.
  
  Colleen, we genuinely value your satisfaction as a customer, and we would like to rectify this situation for you. We can confirm that your subscription has been canceled last July 12th. We want to ensure this matter is resolved and we've also requested a refund for your last order. Please allow 7-10 business days to receive your money back once approved by our Accounting department.
  
  We appreciate your understanding and the opportunity to make things right. Flexpromeals is committed to delivering exceptional service, and we will use your feedback to improve the overall customer experience.
  
  Thank you again for bringing this to our attention.

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son signed up and paid for a one week service of getting frozen meals delivered to his apartment while he was taking summer classes at his school. He didn't like the food and was surprised when a new order had arrived 7 days later since he didn't authorize, consent or pick out any meals for this second week of food that he never asked for. This has occurred 3 times in a row now and it has been fruitless trying to get in touch with the merchant. The phone is answered by a recording every time I call, with instructions to text them. I have screen shots where I have texted and a generic automated response is delivered with no live interaction....ever. I have emailed as well without any response. I have a weekly ongoing dispute with my credit card and even though they resolve it in. my favor, they too cannot get in touch with the merchant, only their bank.

  

  Business Response

  Date: 07/25/2023

  Hi ******* Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused and appreciate the opportunity to address your concerns.
  
  We understand that your son signed up for our Flexpromeals service and was expecting a one-week delivery of frozen meals. We are sorry to hear that he did not enjoy the food provided. At Flexpromeals, we strive to ensure that every customer has a positive experience, and we regret that we fell short in meeting your expectations.
  
  Regarding the unexpected delivery of a second week's worth of meals, we apologize for any confusion caused. Our records indicate that your son's subscription have been set up for weekly automatic renewal.
  
  To resolve this issue, we have taken immediate action to cancel any further deliveries and stop the automatic renewal of your son's subscription. We understand that this was an inconvenience for both you and your son, and we apologize for any frustration it may have caused.
  
  Additionally, we have requested a refund to the amount paid for the second week's delivery to your son's account. The refund should be processed within the next 7-10 business days.
  
  We take customer feedback seriously, and your input will help us improve our service. We appreciate your patience and understanding in this matter. Should you have any further questions or require any assistance, please do not hesitate to reach out to ***********************.
  
  Once again, we apologize for the inconvenience caused and appreciate your understanding. We value your son's feedback and hope to have the opportunity to serve you better in the future.

  
  

  Customer Answer

  Date: 07/26/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because: The proposed offer is to be refunded for only the 2nd week of meals delivered without being authorized but no mention for refunding me for the 3rd and 4th week of meals that we have been trying to cancel over and over since the 2nd week of meals were delivered. A company that has ZERO accountability and  only puts out generic texts that they will get back to me and generic email promising prompt follow up that never comes for weeks is not a company I ever want to do business with again. I have an email thread where I have emailed and I finally received the generic automated response a week later apologizing and promising to help once I email back and explain the concern where I did exactly as requested and again, no response. Furthermore, I believe that my son absolutely did not and would not have signed up for a 4 week trial as they claim, unless it was hidden somewhere. This company has been a nightmare to deal with, has terrible reviews when customer "tries" to cancel. Please be aware that he was locked out of his account once we officially contacted FlexPro Meals so that he was unable to even attempt cancelling through his online account. He finally figured out how to contact them through Instagram which finally got things rolling.
  
  
  
  Regards,
  
  
  
  ****** *********

  

  Business Response

  Date: 07/27/2023

  Hi ******* Thank you for sharing the additional information. We apologize for the inconvenience and frustration you have experienced with our customer service and the issues surrounding your refunds for the third and fourth week of meals.
  
  We understand the importance of prompt and efficient communication, and we deeply regret that we fell short of your expectations in this regard. Rest assured, we take your feedback seriously, and we are committed to rectifying this matter promptly.
  
  We'll be investigating further internally and this helps us greatly when you shared your email conversation. This will allow us to fully assess the situation and take appropriate actions.
  
  Please understand that we are fully committed to providing a high level of customer satisfaction and ensuring that our customers receive the utmost care and assistance. We genuinely regret any inconvenience or frustration this situation may have caused you and your son, and we assure you that we are actively working to improve our internal processes to prevent similar issues from occurring in the future.
  
  We are determined to regain your trust and confidence in our company, and we appreciate your patience and understanding during this process. We'll also file a refund request for O#****** *** ********.  If there is anything else we can assist you with in the meantime, please do not hesitate to let us know directly at [email protected]. We value your business and are committed to providing you with the exceptional service you deserve. 

   

  *************
  
  ****** ******

  
  

  Customer Answer

  Date: 07/28/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** *********

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts through email, text and their online autobot to cancel my subscription. I have no response to my request other than from Sales which ensures me a ticket was created. I was also told that they have Interns for the Summer that are not doing their job.
  
  I want my subscription cancelled ASAP and am very disappointed in the lack of customer service from the company.

  

  Business Response

  Date: 07/25/2023

  Hi ********, Thank you for sharing your feedback regarding your experience with our service. We sincerely apologize for the inconvenience you have faced in trying to cancel your subscription and the lack of prompt response from our customer service team.
  
  We truly understand how frustrating it can be to not receive a prompt resolution when you need it. We value your time and trust in our brand, and we are sorry for any disappointment caused by our lack of customer service.
  
  We have identified the issue that led to the delay in addressing your cancellation request and we sincerely apologize for the inconvenience caused by this oversight.
  
  Please be assured that we have taken immediate steps to rectify this situation and ensure that it does not happen again in the future. Your subscription has been canceled last July 19, 2023 as per your request, and we apologize for any inconvenience caused during this process.
  
  We have also reviewed the performance of our interns and taken corrective measures to ensure they are better equipped to handle customer inquiries and concerns. We understand the importance of delivering excellent customer service, and we are committed to continuously improving our processes to meet your expectations. We're also requesting a refund for your last order, once approved by our Accounting department, your payment should be back to your account in 7-10 business days.
  
  Once again, we apologize for any inconvenience caused. We value your feedback and will use it to enhance our customer service experience. If there is anything else we can assist you with, please do not hesitate to reach out to us directly by emailing our senior care representative, [email protected].
  
  Thank you for choosing Flexpromeals, and we hope to have the opportunity to serve you better in the future.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flexpro won’t let me cancel my subscription. As soon as I let them know that I wanted to cancel (via text, and their website chatbot, as they have no direct phone line to speak with a human), they stopped all communications with me, deactivated their chatbot on the website, and proceeded to ignore me completely. I also have to add that over half of the meals that I received were either bloated trays, or completely broken and splattered all over the inside of the shipping box. This company is practicing predatory business tactics by trapping customers into an inescapable subscription service, and consumers need to be aware of this.

  

  Business Response

  Date: 07/25/2023

  Hi ******* 
  
  We sincerely apologize for the inconvenience you have experienced with Flexpromeals. We understand your frustration and would like to address your concerns. Regarding the cancellation of your subscription, we apologize for any miscommunication that may have occurred. Our intention is to make the cancellation process as easy as possible for our customers. We appreciate your feedback about the lack of a direct phone line, and we are actively working on implementing additional customer support channels to ensure a more seamless experience in the future. We also deeply regret the issues you encountered with the condition of the meals upon receipt. We strive to maintain the highest standards in packaging and shipping, and we are truly sorry that this was not reflected in your delivery. We have taken immediate steps to address this issue internally, including reassessing our packaging methods to prevent any further occurrences. It is never our intention to practice predatory business tactics or trap customers into an inescapable subscription service. We offer a subscription model to provide convenience and savings for our customers, but we understand and fully respect our customer's decision in the event of ending their subscriptions with us. 
  
  We can confirm on our end that your subscription has been canceled last July 19, 2023. We appreciate your feedback, and we will take it into consideration as we continuously improve our services and policies. Please accept our sincere apologies for any frustration or disappointment caused. We value your feedback and would like to make this right for you. If you could kindly reach out to ***********************, we will assist you and address any further concerns you may have. Thank you for bringing these issues to our attention. We are committed to providing an exceptional experience for all our customers, and your feedback helps us improve. We wish you all the best. 
   
  
  

  Customer Answer

  Date: 07/25/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to cancel my subscription. I have left multiple voicemails, used the text feature, and the live chat. The live chat says I have to speak to someone on the phone. The text feature creates a ticket and says someone will call me. Nobody has called me. I call the number and it goes straight to an answering service.
  
  I am now being charged for a subscription I do not want. This company will not allow me to cancel. It is theft at this point. It appears this issue is a huge problem with many customers.

  

  Business Response

  Date: 07/25/2023

  Hi *******  
  
  Thank you for sharing your concerns regarding the cancellation of your Flexpromeals subscription. We apologize for any inconvenience this may have caused you, and we appreciate your patience as we look into this matter. We understand that you have made multiple attempts to cancel your subscription through various channels, including voicemail, live chat, and text feature. We regret to hear that you have not received a satisfactory response from our team initially. We sincerely apologize for the frustration this has caused you. At Flexpromeals, we strive to offer our customers a seamless and hassle-free experience, including cancellation procedures. We take your feedback seriously, and we want to assure you that we are actively working on resolving this issue to prevent it from happening again in the future.  
  
  We can confirm on our end that your subscription has been canceled on July 19, 2023 and this ensures that you are no longer charged. We truly value your feedback, Justin, as it helps us improve our services and better serve our customers. If there is anything else you would like to share or if you have any further questions, please feel free to reach out to us directly at [email protected].  Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding. We are committed to addressing this issue promptly and ensuring you have a positive experience with Flexpromeals.  
   
  

  Customer Answer

  Date: 07/25/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to purchase 10 total meals from this company to try them out. I did not opt in for a subscription but was put in to one anyway. I noticed this immediately and attempted to edit my "subscription" and realized there was no option to. I called the customer support number, tried to use their online chat, and left several messages. I even watched their posted videos with step by step instructions on how to cancel and modify orders, nothing worked. All went completely unanswered. To top it off, they also added in some of their desserts to the subscription, none of which I picked out, or agreed to pay for.
  I had to go as far as to cancel my debit card to stop them from withdrawing money from my account!! I still have not received any communication or response from anyone.

  

  Business Response

  Date: 07/25/2023

  Hi ****** Thank you for taking the time to share your feedback with us regarding your experience with Flexpromeals. We sincerely apologize for the inconvenience and frustration you have experienced with our subscription process and customer service. We understand that you did not opt for a subscription, yet were automatically enrolled into one. However, we would like to clarify that all first time orders are always created with their subscriptions as stated upon checkout asking customers for their preferred billing frequencies once or every two weeks. We apologize for this oversight and the confusion it caused. Our intention is to provide a seamless and user-friendly experience for our customers, and it is clear that we fell short in your case. We apologize for the difficulties you faced while trying to modify or even cancel your subscription. It is certainly not the level of customer support that we strive to provide. We appreciate your efforts in reaching out to our customer service team, and we apologize for the delayed response from our team.  
  Additionally, we are sorry for the unwanted inclusion of desserts in your subscription. This was an oversight on our part, and we apologize for any inconvenience or dissatisfaction it may have caused. It is our goal to ensure that our customers have the freedom to choose the specific meals they desire and pick their Power bakery treat of their choice as required. We want to assure you that your feedback is essential to us, and we take it seriously. Our team is continuously working to improve our processes and provide better customer support. We are actively reviewing and enhancing our website's features to ensure that customers have the option to easily manage their subscriptions.  
  
  We can confirm on our end that your subscription was canceled last July 19, 2023. 
  
  Once again, we deeply apologize for the inconvenience you have experienced and any frustration it may have caused. Your satisfaction is our top priority, and we would like to make it right. Please reach out to us directly at *********************** so that we can address any remaining concerns or outstanding issues personally. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust and provide you with an improved experience.