Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/18/2023 I decided to try the meals for a week and purchased a week package. Upon finishing the transaction the company then automatically signs you up for a renewing subscription. In order to cancel the subscription you have to contact their customer service. When I try to contact the customer service I get no response from any communication methods. I then looked into ways to cancel the subscription only to find out every other review upon this company is the same issue and is most likely a scam company. I want to cancel my subscription and and a refund for the purchase and to have no more interaction with the company going forwards.

  

  Business Response

  Date: 07/25/2023

  ******** We're sorry to hear you've had trouble cancelling your subscription and receiving a response from our customer service team. Rest assured, we're here to make things right and address all your concerns.  
   
  Firstly, please accept our sincerest apologies for any inconvenience caused by our recurring order process. We understand that it can be quite frustrating to realize you're enrolled in something you didn't sign up for. That's certainly not the delightful experience we strive to provide. It is worth noting that our our amazing Pro Plan locks you in for 4 weeks of orders, depending on your billing cycle, it's our way of giving you enough time to indulge in the delicious variety we offer and in turn you get to keep your discounted price for life!  
  
  
  We take our customers' concerns seriously, our sincerest apologies for this oversight. In regards to the cancellation of your subscription, we're committed to rectifying the situation and making the process as smooth as possible for you. We can confirm on our end that we've canceled your subscription effective July 18, 2023. 
  
  As for the refund you mentioned, we believe in fair and honest transactions. If your purchase did not meet your expectations, we're more than happy to discuss refund options. Our goal is to ensure you're satisfied with our service, even if it means parting ways on a refund-worthy note. Once again, we truly appreciate your feedback, *******. Your input helps us improve our services and address any shortcomings we may have. We hope that by taking the necessary steps to resolve this matter, we can regain your trust and provide an excellent experience that exceeds your expectations. If there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to make your meal prepping world a brighter, scam-free place! Thank you for your business!  

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order on w******************* to try their service. The FTC prohibits unfair or deceptive acts or practices in commerce. They are forcing people into repeat payments by making it incredibly difficult to cancel a recurring membership that was not made obvious during purchase. Relying on I'm guessing fine print in the terms of conditions to enter a legal area where it's difficult to build a case on time.
  
  It was not obvious it would be recurring. Then when I try to cancel the recurring charges their support number sends me to the website for a chat bot, with no functionality on the support number. The chat bot is not a real person and if you try to cancel it says they will have someone call you soon. No one called me and I've tried multiple times to cancel. They are running an incredibly deceptive and predatory service.

  

  Business Response

  Date: 07/25/2023

  Hello *****, 
  
  Thank you for sharing your experience. 
  
  We apologize for any confusion regarding our subscription service. Firstly, we want to assure you that we take the FTC regulations very seriously. We strive to be transparent in our practices and provide a seamless experience for our customers. The Pro Plan is a subscription at a discounted price while committing to the first four orders. If you didn't want to commit to four weeks we do offer a subscription at full price, but you can cancel whenever you would like to! We're very sorry if this was not made clear during your order process as we are very transparent in asking customers upon checkout and when it comes to their preferred billing frequency and it is also clearly stated in our terms.   
  
  Regarding the difficulties you faced while trying to cancel the recurring charges, we apologize for the inconvenience caused by our chat bot. Our intention behind implementing the chat feature was to provide quick and convenient support, as this helps us identify our customer's concerns or nature for support. 
  
  We'll investigate the issue and ensure that the chat bot functionality is improved to serve our customers better. Your feedback is crucial in helping us refine our processes and deliver a better experience for all. We appreciate your understanding and patience. 
  
  We can confirm on our end that your subscription was terminated last July 18, 2023. If you still require assistance with canceling your recurring membership, please reach out to our team directly at [email protected]. We'll be more than happy to personally assist you and ensure your concerns are addressed promptly. Once again, thank you for sharing your thoughts, as it allows us to grow and serve you better. We value your feedback and hope to have the opportunity to make it right.  
   
  

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to cancel my subscription(************ ******* under my email of ********************) with Flexpro meals. I followed their instructions to cancel through their chat and text message options with only generic bot responses telling me to wait or “I don’t understand your request”. This is not how an honest business operates. If I knew Flexpro would not allow me to cancel I would have never tried their products in the first place. Holding my account hostage and thinking that you can continue to charge me for products that I do not want is not right. I want my account canceled immediately and any charges before cancellation will be disputed.

  Customer Answer

  Date: 07/17/2023

  My complaint (ID ********* regarding cancellation of subscription was resolved.  

  
  

  
  

  ***** ***
  
  
  ******* ********
  **** **** ** ******

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription/tried to a month ago. I then received a message saying I’m sorry to see you go. Therefore, I assumed my subscription was cancelled. Although no one reached out. I just got charged $75.93 for a box of meals. I don’t want them. I want my subscription cancelled and I want to get credited back for the charge on my account from yesterday (7/14/23). I've tried contacting via chat, calling and texting the customer service number. The last six attempts went without any response. I can’t even call and speak to someone. I’ve tried 4 times to reach the company on 7/14 and 7/15. No response. The communication is nonexistent and ridiculously frustrating that I can’t cancel my subscription and that I was charged for a meal box I don’t want.

  

  Business Response

  Date: 07/18/2023

  ** ***** 
  
  Thank you for reaching out to us and bringing this matter to our attention. We apologize for any inconvenience you have experienced. We understand that it must have been frustrating not receiving a confirmation after your attempt in canceling your subscription.  
  
  We strive to provide the best service to our customers as we aim to offer personal touch in our services. Our customers can request cancellation vi* *** ** ************ ** ** **** **** and a ticket gets assigned to our Account Managers, eager to help you out, ensuring your unique needs are met even until the event of requesting termination of your subscription. We know waiting can be as frustrating, and we apologize if you've experienced any delays. Please know that this is not the experience we intended and we're sorry for the inconvenience. Rest assured, we're constantly working to optimize our customer service and streamline our cancellation process.  
  
  We sincerely apologize for the oversight on our end and any confusion caused. We can confirm on our end that your subscription has been canceled already. Regarding the unexpected charge on your account, we would like to assure you that we will address this issue promptly. We requested a refund on your behalf for the charge made for Order #: 949966 and once approved by our Accounting department, the money should be back to your account within 7-10 business days. Kindly follow up after the 10th business day in the event that you haven't received or need help further to ************************ 
  
  Once again, please accept our sincere apologies for any frustration or inconvenience caused. We truly value your business and appreciate your kind understanding. 
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription for a few months now, and have received no response. I have texted and received an automated text back but no call, I have used the chatbot but also no call back, and I have left a voicemail with no call back. I continue to delay deliveries to not be charged. It really should not be this difficult to get in contact with a customer service rep to cancel my subscription.

  

  Business Response

  Date: 07/18/2023

  Hi ********, 
  
  Thank you for reaching out and for sharing your feedback. Our utmost commitment is to deliver unparalleled service to our esteemed customers, as we focus on providing a personalized experience. For the convenience of our valued customers, we offer the option to submit cancellation requests effortlessly via SMS at ************ or through our Live Chat feature. Upon receipt, our dedicated Account Managers promptly handle the request by assigning a designated ticket, all driven by their eagerness to assist you. Rest assured that we prioritize understanding your distinct requirements, even in instances where the termination of your subscription is sought.  Hence we sincerely apologize for any inconvenience or frustration you may have encountered while canceling your subscription. We understand that our recent technical disruptions coincided with your attempt to contact us, which unfortunately affected our service channels and response times. Your patience and understanding are greatly appreciated during those times. 
  
  It is important to mention that we request our customers to provide their callback numbers, which are then assigned directly to the next available customer service agent from our team. 
  
  We truly apologize for the delayed response you experienced. However, we would like to confirm that your subscription has been successfully canceled as per your request, effective from July 14, 2023. If there is anything else we can do to assist you, please do not hesitate to reach out to us directly via email at [email protected]. We appreciate your feedback and please know that our team is always here to help. 
  
  

  Customer Answer

  Date: 07/18/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******** ********

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please help me cancel my subscription. I have been trying since Wed 7/12/23.
  You cannot cancel online, must cancel on chat. Chat told me a manager would call me in '24 to 48 hours'. No call. They don't return calls, they don't reply to emails. Please help.

  

  Business Response

  Date: 07/18/2023

  Hi *******, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with the cancellation process. We understand how important it is to have a seamless cancellation process, and we are truly sorry for any misunderstanding and confusion caused.  
  
  It is worth noting that the last day of canceling an order is every Monday prior to your Wednesday billing due date. We're very sorry this came unexpectedly for you. We want to assure you that we take your concerns seriously, and we are committed to resolving this matter for you. Upon double-checking on our end, based on your support request history, your Account Manager responded to you via SMS however didn't receive a response yet continued to grant your request. We can confirm that your subscription has been canceled and you shouldn't get billed for future orders.  

  
  We apologize for any confusion caused by the multiple contact numbers. We acknowledge that this might have added to your confusion. We appreciate your feedback and will make sure to improve our communication handling approach, ensuring that we are available to assist you all throughout your entire customer journey.  Once again, we apologize for the inconvenience caused and appreciate your patience. Your feedback helps us improve our service, and we look forward to serve you better in the future. Please feel free to contact us directly should you have questions or need assistance at ***********************. We wish you all the best! 
  

  
  

  Customer Answer

  Date: 07/18/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** ******:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  My subscription was cancelled after four days of trying, thanks only to the Better Business Bureau. I was never confused.

  Thank you, BBB.
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to cancel my meal subscription and not be charged for my next order before the deadline through all available options, email, text and phone. I have received zero response and no other option is available on the website to properly manage my account.

  

  Business Response

  Date: 07/18/2023

  Hi ****,

  Thank you for bringing this issue to our attention. We apologize for any inconvenience you have experienced regarding canceling your last order and meal subscription for Flexpromeals. At Flexpromeals, we strive to provide our customers with easy and convenient Account Management options. The last day of canceling an order is every Monday prior to your Wednesday billing due date. We're sorry this came unexpectedly for you.  

  Apologies for any inconvenience you faced while attempting to cancel your subscription with Flexpromeals. We completely understand the importance of a hassle-free cancellation process and value your feedback. Allow us to elucidate our cancellation procedure in great detail.  
  
  At Flexpromeals, our aim is to provide our esteemed customers with unparalleled customization options and unparalleled flexibility, including the convenience of managing and canceling subscriptions at their convenience. When it comes to canceling a subscription, we strongly encourage our customers to engage directly with our knowledgeable Account Managers.  
  
  By doing so, we gain valuable insights into your unique requirements and can offer personalized assistance. We acknowledge that waiting for an agent can sometimes be exasperating, and we sincerely apologize for any delays you may have experienced. Rest assured, we are ceaselessly striving to enhance our customer service and streamline our cancellation process.  Your feedback holds immense value to us and will be utilized to enhance our systems and ensure a smoother, more efficient cancellation experience. We are grateful for your patience and understanding.  
  
  We can confirm that your subscription has been canceled on July 18, 2023. We've also sent a refund request on your behalf for your most recent order, ************ worth $86.92. Once approved by our Accounting department, you should receive your money back within 7-10 business days. Kindly reach out to us to follow up on your refund after the 10th business day and we'd be happy to assist you. Additionally, should you have any further concerns or require immediate assistance, please do not hesitate to reach out to our exceptional customer service team. We are fully committed to assisting you and resolving any questions you may have.  
  Thank you for choosing Flexpromeals. We eagerly look forward to the opportunity to serve you even better in the future. 

  
  

  Customer Answer

  Date: 07/19/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********, and find that this resolution is satisfactory to me, as long as I actually receive the refund.  I also would like to make the comment that I did try to call and speak with a representative numerous times before coming to the conclusion I wasn't ever going to get anyone to answer or respond to the text message that you encourage people to use.  
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription for the last 3 days so it does not charge me for the next week. When I first bought the meal plan I didn’t want to sign up for a subscription and just wanted to try it out, but it immediately signed me up without permission. On the website it does not allow me to cancel my subscription and it makes me text a number that is not responsive. Very unprofessional and unorganized

  

  Business Response

  Date: 07/18/2023

  ** ******* 
  
  Thanks for bringing this to our attention. We apologize for any inconvenience you may have experienced while attempting to cancel your subscription with Flexpromeals. We understand the importance of a hassle-free cancellation process and appreciate your feedback. Allow us to provide a detailed explanation of our cancellation procedure. At Flexpromeals, our goal is to offer our valued customers exceptional customization options and unmatched flexibility, which includes the convenience of managing and canceling subscriptions at their own convenience.  
  
  As a subscription based-company, all first-time orders are created simultaneously with a corresponding subscription assigned to all our new customers. This is clearly stipulated in our terms of service and upon signing up where new customers are asked to choose their preferred billing cycle. When it comes to canceling a subscription, we highly recommend and implement that our customers directly engage with our knowledgeable Account Managers. By doing so, we gain valuable insights into your individual needs and can offer personalized assistance. We understand that waiting for an agent can be frustrating at times, and we sincerely apologize for any delays you may have encountered. Rest assured, we are continuously working to improve our customer service and streamline our cancellation process. Your feedback is incredibly valuable to us and will be used to enhance our systems and ensure a smoother, more efficient cancellation experience. We greatly appreciate your patience and understanding. We can confirm that your subscription has been successfully canceled on July 12, 2023. You were not charged for any recurring order and this means you will not get charged further as well. 
  
  We've also sent a refund request on your behalf for your first and only order, ***** ** ****** *or the 2 damaged meals that your reported. Once approved by our Accounting department, you should receive your money back within 7-10 business days. Kindly reach out to us directly to follow up on your refund after the 10th business day and we'd be happy to assist you. 
  
  If you have any further concerns or require immediate assistance, please don't hesitate to reach out to our exceptional customer service team. We are fully committed to helping you and addressing any questions you may have. Thank you for choosing Flexpromeals. We eagerly anticipate the opportunity to serve you even better in the future. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel my subscription for a month. ZERO replies from customer service. They purposely don't have a live chat, I can only text and call to leave a message, which they'll never respond to. I just want to cancel why is it so hard? At this point the only option is filing a complaint and changing my credit card. Ridiculous customer service and I can't recommend this company to anyone.

  

  Business Response

  Date: 07/18/2023

  Hi Drew, 
  
  Thanks for sharing your feedback, we truly appreciate it. In regards to canceling your subscription, we apologize for any inconvenience you may have experienced. It is with deep regret that we are undergoing our system maintenance when you attempted to contact us which impacted our service channels and response times, we truly appreciate your patience and understanding 
  
  We understand the importance of a hassle-free cancellation process and appreciate your feedback. Allow us to provide a detailed explanation of our cancellation procedure. At Flexpromeals, our goal is to offer our valued customers exceptional customization options and unmatched flexibility, which includes the convenience of managing and canceling subscriptions at their own convenience. When it comes to canceling a subscription, we highly recommend that our customers directly engage with our knowledgeable Account Managers. By doing so, we gain valuable insights into your individual needs and can offer personalized assistance. We understand that waiting for an agent can be frustrating at times, and we sincerely apologize for any delays you may have encountered. Rest assured, we are continuously working to improve our customer service and streamline our cancellation process. Your feedback is incredibly valuable to us and will be used to enhance our systems and ensure a smoother, more efficient cancellation experience. We greatly appreciate your patience and understanding. We can confirm that your subscription has been successfully canceled July 18, 2023. If you have any further concerns or require immediate assistance, please don't hesitate to reach out to our exceptional customer service team directly. We are fully committed to helping you and addressing any questions you may have. Thank you for choosing Flexpromeals. We eagerly anticipate the opportunity to serve you even better in the future. 
  

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first order I found hair in one of my meals and I have been trying to get in contact for almost two weeks to cancel. I’ve used the portal, called, texted and began sending emails this week and I still have not received a response. Additionally they put a cap on how long you can extend deliveries which makes no sense. It appears making it difficult to cancel service is common practice from the other responses I see here. Would never recommend this service to anyone. Food quality is poor and they try to trap people into subscriptions.

  

  Business Response

  Date: 07/12/2023

  ***********, We sincerely apologize for the disappointing experience you had with our Flexpromeals. We completely understand your frustration regarding the issue you encountered with your first order, and we apologize for any inconvenience caused. We regret to hear that you have been experiencing difficulties in getting in touch with us to address your concerns and cancel your subscription. Please accept our apologies for any delays in our response. We strive to provide prompt and efficient customer service, and we understand that our delayed response times has fallen short of your expectations. Rest assured, we take your feedback seriously and are committed to rectifying the situation promptly. We have escalated your request to our Account Management team and they will be in touch with you shortly to resolve the matter and assist you with the cancellation process.  
  
  We deeply regret that we have not met your expectations in terms of food quality and customer service. We take immense pride in the products and services we offer, and it is disheartening to hear that you weren't able to receive answer from our team about the 1 damaged meal that our team had credited you. We're sorry that you seem uninformed about this. We are continuously working on enhancing our menu options and maintaining high-quality standards to provide a better experience for our customers. We genuinely appreciate your feedback as it helps us identify areas where we need to improve. Your satisfaction means a lot to us, and we would like to make it right. We would be more than happy to discuss your concerns further and find a suitable resolution. Kindly check your email and/or SMS from one of our Account Managers to reach out to you regarding your request. Once again, we apologize for the inconvenience caused and appreciate your patience. Should you have any further questions or require any additional assistance, please do not hesitate to contact us directly at [email protected]. Thank you for giving us the opportunity to improve our services.  
  
  
  

  Customer Answer

  Date: 07/12/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. The company has refunded me and canceled my subscription.
  
  
  
  Regards,
  
  
  
  *********** *******