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Average of 229 Customer Reviews
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Review fromJulianna P
Date: 11/21/2022
1 starJulianna P
Date: 11/21/2022
This company is horrible. I have called many times to have the issue resolved and they always do a tech reset. Now that I have complain and no longer want a remote reset but someone to come look at the faulty equipment they refuse without charging me $60. Why should pay for equipment I have tried getting fixed for months. Their xustomer.swrvicw rep. *** rude and refused to allow me to talk to management. In addition I STILL have a ugly hole in my wall from when the service tech put the equipment in an unusable spot.
Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromJohanna R
Date: 11/11/2022
1 starJohanna R
Date: 11/11/2022
We were told to install ADT through this company by our building company. They have refused to provide service and installed faulty equipment. Now, as we are trying to cancel service within the 6 month window, they want to charge us $60 to have a tech come and make sure the equipment- which is showing as not working in their system- is truly faulty. I would have no problem with a technician coming to our house to check their faulty equipment, but we have to pay $60 for it? When its a service we dont even want and they are just trying to keep us as customers? What am I missing here? Absolutely ridiculous and ***************. I also was on hold for over 1 hour and 30 minutes.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromSharkie M
Date: 11/10/2022
5 starsSharkie M
Date: 11/10/2022
Great service from Tariq. Wanted to make sure my family is protected. Treats you like family. Very respectful and courteous. ****** the installer was very friendly and respectful. Both agents were greatSafe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromSh T
Date: 11/05/2022
5 starsSh T
Date: 11/05/2022
The two guys teamed up and got the job done! This is my second time working with them.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, Sh Th! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromDoranda B
Date: 11/03/2022
5 starsDoranda B
Date: 11/03/2022
Our salesman Tariq was amazing and went above and beyond for us. We ran into a little hiccup on our installation, but he took care of us with no hesitation. The start-up process for the installation was done quickly, and we are very pleased with the overall finish product.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you so much for your kind words, *******! We greatly appreciate you taking the time out to share your experience with us. ??Review fromMarisa C
Date: 11/03/2022
1 starMarisa C
Date: 11/03/2022
I would give zero stars if I could. First I was not told that this was a third party through ADT, NOT actually ADT. Someone came to my home and said that the previous homeowners left us a ***** dollar credit for our home to be secured. That as it turns out is a lie!!!! Also we were pushed into something we did not need. So I call ADT thinking that i'm going to just cancel, well they told me it is through Safe haven and that they do not even go door to door! So I call safe haven, first they were nice and connected me to who I needed to be connected too. This guy was AWEFUL!! of course he was trying to upsell me because thats what they do on anything you try to cancel. which i understand but then he went into a whole TEN minute spiel about how i need to keep my family safe and how dare i as a mother sacrifice this safety for them. He also told me well maybe i should cancel ******* or hulu if i cannot afford it. Sacrifice for your family. I let him go on and on and I was being very gracious trying to be like yeah, i appreciate that but i need to just cancel, my husband and I need to discuss more...he then in a very rude clipped tone says ok, well your account has been cancelled BYE. SO rude, we were going to discuss and call them back in a month or so but now lost us FOR LIFE!!!Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromGokhan E
Date: 11/03/2022
1 starGokhan E
Date: 11/03/2022
This company came and knocked on my door, pretended to be ADT, even had an ADT badge and told me he worked for ADT. No, this is an authorized scammer for ADT. They fraudulently got my girlfriend to sign a contract with my name on it at the day of install, also told her we could cancel at any time without a fee. They lied and tied us into a 3 year contract if we cancel we have to pay the remainder of the months left on the contract at full price. How does that even make sense - especially a contract that was fraudulently handed over to someone else whose name wasn't on it? And how are this company ok with handing a tablet to someone else and tell them to just sign my name on it?Fine, we'll keep the system but IT NEVER WORKS. Sensors have been replaced and still give us issues. The doors are "open" when they aren't. The alarm overrides unopened doors because it thinks it's open, AT THE MOST VULNERABLE ENTRY POINTS OF MY HOUSE. Last night, I woke up to 2 police officers knocking on my door at 2 am. Apparently my alarm went off and notified the PD because my alarm had been tampered with. THIS SYSTEM COSTS 70 DOLLARS A MONTH and I'm tied for 3 years and it doesn't even work!!!I'm so sick of this system - we don't even arm our home because we are tired of our alarm going off for no reason. This is supposed to give me a peace of mind and instead I'm paying for a headache.Icing on top? Sure, I called safe Haven today to come look at my system and apparently the contract I DID NOT SIGN says that there is a 60 dollar service fee to send someone out. Seriously, wtf am I paying for at this point? Never will I ever recommend safe Haven to anyone I know or even anyone I don't!Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromNellie C.
Date: 10/24/2022
1 starNellie C.
Date: 10/24/2022
Ha! I wish I could give zero stars. First and foremost, if this is not a scam it should be considered. Lets start with ****, speeding into my driveway with no authorization to even be there then question my contractors about the homeowner. Then proceeding to tell me I was emailed and left information that she would be visit my home. Lets be clear no one came demand to come to your home but I listen to her sale pitch. I personally recorded our entire interaction Advising her I had cameras. They attempt to bully you into a system advising they are ADT when in fact they are authorized dealers. So it was time for my installation, I push back work items to be here at the arrival time since my system could take up to 6 hours per ****. So I picked a time that would allow me to do it. 30 mins go by , no installer . I contact the rep she advised my appoint was not until 9. ( lie #1) so I advised the form says 8-2. She then was calling for an ETA. *********************************************************************************************************************************************************************then I get a notification from my CC advising a charge from safe haven was process . I contact customer service & spoke to fairly rude individual who claim they would need to cancel my contract. Mind you an installer still has not come and I have not even signed a contract yet Im being charged an activation fee I advised this to ***** She proceed to give scare tactics and twist my words when I advised how disrespectful safe haven customer service was and how I was inconvenience and only getting excuses and the blame place around. I then told this lady I was not interested in the service and to have a great day she decided to keep texting& make smart remarks .Even thought as a professional trying to win a customer who you all drop the ball on that it would be a good idea to insult and laugh at my message. **** shouldnt be allowed to interact with anyone.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromVernestine S.
Date: 10/21/2022
1 starVernestine S.
Date: 10/21/2022
************************There are not enough adjectives to describe my disgust for this company. There is nothing Safe about getting into a bogus business deal with this company. Once we moved into this home that was built over 70 years ago, we were hounded about money that was available for a security system that we were just wasting. All we needed was a Doorbell Camera that we could have gotten from Ring.Com or Best Buy. Each time I called to have this bogus sell cancelled, it was always someone telling me that I would owe large amounts of money to cancel. Two of my family members are in the struggle of their lives dealing with cancer. My niece is currently undergoing chemo and unable to work. She and her husband have three (3) small children and could use the money this company is deducting monthly for a system that is serving no purpose. There is NO WAY they cannot see that we are not using this system. I keep putting this in writing because there is no way I want to have a conversation over the phone with a company that lacks integrity.It makes me ill each time I see a deduction taken..If I could rate them lower I would. Their sales rep intentionally misrepresented himself by saying he was with ADT directly. He lied and said that he came to my door because it was set up through my realtor at my house closing. They never disclosed a 3 day window to cancel service. It was in the contract that the tech rushed through. He offered a 2 months free promotion. I was charged twice in the same month. I contacted the rep as he said he would be my point of contact for any concerns and informed him I wanted to cancel. This was during the 3 day cancellation period. Nobody ever got back to me so I started calling around to find out that the rep was fired so they wont honor the fact that I did everything that I was TOLD to do by their own employee at the time. I do not want to continue business with a company who does not honor their own contract and lies for commissionsSafe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, **********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromKelcy B.
Date: 10/20/2022
1 starKelcy B.
Date: 10/20/2022
My equipment stop working less than 2 months after purchasing and hasnt worked properly since and with new equipment they still want you to pay a service fee it still hasnt been a year and service worked only one month and the fees are $95+ for service calls and youre locked in a 3yr contract for service that doesnt work they are reselling ADT without the customer service and took my original equipment without my consentSafe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.
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