Reviews

Review Details

• Review fromSherrie B

  Date: 01/08/2024

  1 star
  A Safe Haven rep came to my door, sold me an ADT system, promised me 6 mos of free service. I agreed, only under the guise I'd get reimbursed for 6mos of service. After 3 mos, I have seen no reimbursement. When I called customer service to address this, they refused to help me or honor that promise! The rep lied, his supervisor, Stefan lied and now I'm out $342! So unprofessional and dishonest business practices...SHIESTY! AAAAND I signed a 3yr contract!

• Review fromBen M

  Date: 12/18/2023

  1 star
  This company is dishonest when selling a security system on a new build DR Horton home. The rep Huston and the installer Djerry, both stated on numerous occasions that the system charges would never go up and that any parts that needed to be replaced are full lifetime coverage. Once one year was up, they transfer the "contract" to ADT and will not return phone calls. After only 14 months after the installation, I called for service and was hit with service call and parts fees.. How does a properly installed system have issues in such a short amount of time? This company is thriving on their relationship with DR Horton and scamming new customers with false and misleading information. I would highly recommend that you do not use them at all !!!!!!!

• Review fromChristina D

  Date: 12/14/2023

  1 star
  Worst company I have ever worked with. I should have known when their sales reps came knocking on my door. I sent them away the first time and they returned a week later. I told them my concerns for not wanting to get service and they assured me I would be able to transfer service penalty free when and if we sold the home. The new owner would just need to call and set up an account. However that was a lie and regardless of the fact that we are selling the home and the equipment stays and ADT is willing to transfer service I still have to pay $1,535.76 to Safe Haven to cancel my service because they are a third party company and are separate from ADT. The sales reps assured me this wouldn't be the case. I called over 10 times and each rep was on repeat telling me they couldn't escalate my call. Then I was informed twice, that the sales reps would call me. That never happened. Then I was informed through a rep that they spoke with a manager and the cancellation fee still stands. Not a single person was or is willing to correct this or allow me to speak to the reps who gave me false information. They should be paying the cancellation fee to Safe Haven. If you are going to get ADT service don't fall for their ploy of paid for equipment, just go straight through ADT and you won't be in this awful position I am in.

• Review fromAllison B

  Date: 12/11/2023

  1 star
  I wish I had read the reviews before jumping into a contract with them! The service is horrible, the customer service is horrible and they are horrible for the predatory contracts they push. They are in bed with the new home builders and push it as if they are the only ones that can link to the system, it’s a promotion that comes with the house, blah blah blah. I hate it here and they want me to pay over $1000 to get out of the contract

• Review fromMichael M

  Date: 12/08/2023

  1 star
  Safe Haven is a horrible scam. Do not purchase from these guys. They are not reliable in customer service or equipment function. I regret using these guys. Very poor customer service

• Review fromshirley s

  Date: 12/07/2023

  1 star
  Awful, RUN don't walk away from this company!!! Such a scam of a company. if their equipment stops working they want you to pay for a service man.

• Review fromWillie B

  Date: 12/01/2023

  1 star
  This is a horrible place. Looking at all the reviews now I know why. They treat everyone like they don’t matter. I’m still waiting on a refund from this company in the amount of $138.08. I did not receive any cameras after he told my husband that we could not change our Wi-Fi password. By this time he had already took my credit card information, I told him that I did not want the service, Joe said that I would have my refund within 5-7 business days I still have yet to receive my refund. I called and spoke with Matthew on 11/16 and was told that they were processing my refund now today is Dec 1 and still no refund. I have call the office/ support system is what they call themselves. They always transfer your call and tell you option 2. Here I have spoken to Givona, Mani, Matthew he transferred me to a billing department come to find out it was ADT I spoke with Alex and Rider at ADT they said they are going to put in an investigation on this company. I clearly can’t understand how they are still in business. I don’t understand how ADT a big company like they are would put up with Safe Haven treating their customers like this. All I want is my money back. I did not get the service no cameras and the alarm and the ring doorbell comes with the home purchase package deal, all the other stuff just so Safe Haven can make money off of customers and try and rip them off. I’m so tired of people like them doing. You will reap what you sow. I want money back into my account ASAP or I will be disputing the charge. I did not authorize for this company to take and keep my money. Joe and Matthew I believe they are all working together to rip people off so buyers please be aware of these people they are not all what they say they are. I call the number and keep trying to reach someone but have not been successful. I just want my refund! These people are scammers!

• Review fromCatherine S

  Date: 12/01/2023

  1 star
  I wish I knew this before. Huge trash!!!!! PISSED OFF. Took an advantage of a deaf customer like me.

• Review fromJaneria F

  Date: 12/01/2023

  1 star
  This safe haven is a scam! They sold me malfunctioning equipment it’s only been 6 months. My cameras and sensors don’t work. I call and call and they transfer me to leave a voicemail with someone to respond within 25 hours and nothing. No call back! I’ve been calling for months leaving reviews and emails. I’m being charged monthly and my home and family isn’t being protected! They just want sales and that’s it! Rep Darien (female) if that’s even her real name. Just keeps hanging up and transferring me to voicemails. They don’t answer if it’s not a sale! Waste of money. Poor customer service! The worst security system! God forbid there is a break in or intruder. I don’t feel safe with this company!!!!

• Review fromTiffany C

  Date: 11/30/2023

  1 star
  This service is horrible I would not recommend to anyone. Not only is it more expensive for less equipment compared to other security brands. The customer service experience is very poor! My dog trips the motion sensor every time we arm the system to away and when I called a rep told me I would have to set my alarm to stay instead, meaning having the motion detectors would be pointless. Additionally the app alerts to let you know a sensor has been opened are about 2-3 minutes delayed. Not safe at all! I called to cancel my service within a month of having it and was told I would have to pay over $1000 to cancel since I didn’t do it within 3 days. The contract is predatory and I’m surprised they haven’t had a class action lawsuit brought against them yet. Do NOT get this service! They have been a complete headache from start to finish.