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Business Profile

Propane

Ferrellgas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Reviews

This profile includes reviews for Ferrellgas's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.11

    Average of 115 Customer Reviews

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    Review Details

    • Randy R

      Date: 02/05/2024

      I had ran out of gas after my auto pay was dropped when Ferrellgas changed systems in January '24. I call at 8:00 Friday morning paid may bill and was told it would be Monday when I would get gas. I called Monday morning to get a delivery time, they then told me it would be Tuesday and that I would have to pay $150 more for the delivery. I asked to speak to a manager, which the lady said one was not available but a manager would call me back. A manager never called me back so I called at 4:30, spoke to another lady "Sheryl" who told me that it would be Thursday now for my delivery. I asked why a manager had not called me she advised the manager had answered via email to their system. I asked for the corporate contact number for Ferrell gas and was given a general number which I was transferred to a complaint line which was a recording. I have been a Ferrellgas customer for about 25 years and their customer service is terrible now since hey have centralized their services. I will be finding another provider. I would suggest mot using Ferrellgas.

    • Shane I

      Date: 02/05/2024

      From my experience with Ferrellgas, they are an awful company to do business with. I became a Ferrellgas customer after purchasing a house that already utilized Ferrellgas for LP service. Shortly into the service, I found out they were price-gouging me. After a long call with customer service, they reduced my price by a fair amount, and I continued to do business with them. This same thing happened the next year, and when it happened again the third year in a row, I decided to find a new provider. While switching services and having my Ferrellgas tank removed, there were extra, unspecified charges on my bill. The Ferrellgas truck that pumped my fuel out also provided a receipt showing they had pumped out 304.5 gallons, but Ferrellgas only reimbursed me for 140 gallons because they stated that is what my tank level gauge showed. I then reached out to Ferrellgas customer service, and they would not provide any answers; they would drop the online chat and hang up the phone. Anybody that does business with these crooks is insane!

    • Linda O

      Date: 01/31/2024

      Bad company. More than happy to take your money, but will not deliver the propane in the allotted time frame. Placed an order for 148 gallons on 1/16/2024, but still have NOT received it. Driver claimed the gate was locked (not true) so the order was cancelled. Have tried to straighten this snafu out, but no results. Tank is down to 19%, and I can't find help anywhere. And more freezing temps headed our way!

    • Mitzi G

      Date: 01/27/2024

      Requested a refill on January 13, 2024 at which time my tank read 40 percent.
      I was told I would receive the fill by January 20. On January 21, the gas had not been delivered. We had snow and ice for 3 days so I felt like it may have created a delay and was understanding to that matter. On January 25, I called and was told the gas would be delivered that day and that she would speak to a manager about the issue. On January 26, I called and was told we had been overlooked and assured me the gas would be out that day. Here we are on January 27 (a Saturday which means the company is closed) and my tank is at 5 percent. I plan to call on Monday and have them come pick up their tank and go with another company!

    • Carla I

      Date: 01/26/2024

      They don't deserve even a 1 star! I ordered a refill of propane on 1/10/2024 and as of today, 1/26/2024, I still have not received any. We are now out completely. We are elderly and are without heat or a stove. When calling, you never know what state the person is located. The last one that I spoke to even stated to me and I quote, "Well, we all have been cold before"! This was Ashley in Mississippi. I advise anyone DO NOT go with this company

    • Rhonda M

      Date: 01/26/2024

      Was left without heat during sub zero temps. for over a week. It's been 15 days without propane. Still nothing

    • Jennifer S

      Date: 01/24/2024

      15+ days to get propane delivered during the winter with subzero temps is unacceptable. Especially when you have no option but to order through them. When I placed the order I was told it would be 10 days for delivery (it’s normally less than 5). Not ideal but I had enough propane to last. At 10pm, the night before it was to be delivered, with about 2 days worth of propane left, I got an email that it would be another 5-7 days before it will be delivered. No phone call, but an email at 10pm. So when I have no heat and the pipes freeze, I will be the one left with thousands of dollars of repairs because they were unprepared.

    • ROY N

      Date: 01/24/2024

      After years with them, it now sucks. Took my money and let me run out of fuel. 10 seconds to take my money, now almost a week later, still no refund after cancelled service. They suck now.

    • Kristi M

      Date: 01/23/2024

      Worse customer service possible. We live in Arkansas and put in delivery request on January 10th. We had a solid week of below freezing temps. Still haven't received a delivery, we have less than 10% left in our tank. When trying to track my delivery, it just states that we should receive it by the 19th (today is the 23rd). Everything in our home is gas, heat , cook stove and water heater. I might add that we are a "keep full" customer and that their monitoring on my account has shown us at ZERO percent for 2 days now.

    • Karen S

      Date: 01/23/2024

      Horrible customer service. I have been a client for 10 years have always paid my bill immediatley and in full. I ordered propnae 2 weeks ago, they stated yesterday that they attempted to deliver gas a week ago but could not because of my gate code. Number one we have no gate, number 2 why are you letting me know this a week later when we are out of propane? I called twice yesterday and was reassured they would call me back and give me a delivery update. I never heard back I called first thing this morning and she says I am not on the delivery list. Do not use them!!!

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