Reviews
This profile includes reviews for Stark Bro's Nursery & Orchards Co's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 130 Customer Reviews
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Review fromJennifer K
Date: 05/15/2025
1 starJennifer K
Date: 05/15/2025
We placed a $300+ order on feb 20th. Raspberry bushes, 75 strawberry plants and peach trees. It is now May 15th. You still havent shipped our order. I've called customer service, multiple times, only to sit on hold for ten, twenty minutes, and then get sent to a voice mail. I never recieve a call back. Instead of communicating with us, you sent an excuse laden email with a coupon code for 15% off our next order ?? We were loyal customers. We've ordered multiple times over the last 15 years. I can assure you that we will NEVER order from Stark Bro's Nurseries again after this experience. You have now forced me to leave reviews, reflecting our horrible experience, in every place a review can be left. We wasted an entire growing season waiting on Stark Bros nursery to disappoint us with gross incompetence and nonexistent customer service!!!!!Edit: I was finally able to speak to a real live person and get a refund. If you need to get ahold of someone at Stark Bro's Nurseries, call and act like youre intending to place an order. This is the only way you'll be able to speak to a human. Thank you Stark Bro's Nurseries for wasting my time, patience and growing season.
Stark Bro's Nursery & Orchards Co
Date: 05/16/2025
Thank you for your feedback, and please accept our sincere apologies for the frustrating experience you've had. We completely understand your disappointment and are truly sorry that we fell short of expectations during your most recent order.
This spring brought an unprecedented surge in demand that overwhelmed our shipping and customer service teams. While that is an explanationnot an excusewe recognize that our communication with you during this time was not up to our usual standard, and for that, we are deeply sorry.
We also regret that your order experienced significant delays and that your attempts to contact us werent answered promptly. That is not the experience we ever intend to provide, especially to a loyal customer of 15 years. We are glad to hear you were finally able to speak to a representative and get a resolution, though we understand that doesnt undo the disruption to your growing season.
Your feedback is being taken seriously and shared with our leadership team so we can improve both service capacity and communication moving forward. Thank you again for your past support, and while we regret that this experience led you to feel this way, we appreciate you bringing it to our attention.Review fromTony L
Date: 05/15/2025
1 starTony L
Date: 05/15/2025
I ordered two weeping red bud trees about a month ago and my order has been pushed back x2. Called the company no response, text the company no response. They will take your money for an order but then treat your ( the customer) very badly. I will not order anything from this company again. I would like to have my money back.Stark Bro's Nursery & Orchards Co
Date: 05/16/2025
We're very sorry for the delays and the frustration you've experiencedwe understand how disappointing this has been. This is our peak season, and we've had an overwhelming influx of orders, calls, and emails, which unfortunately led to slower response times and miscommunications. Please know that was never our intention, and we sincerely apologize.
The good news is that your order has now been released to our packing house and is preparing to ship out. You should expect to receive it early next week, and a tracking number will be sent to your email as soon as it ships.
As a token of our apology, we've gone ahead and issued a refund for your orderso it will still ship, but at no charge to you. Please allow 35 business days for that refund to reflect back to your original payment method.
We truly appreciate your patience and hope this helps restore your confidence in us. If you need anything else in the meantime, please dont hesitate to reach out.Review fromTravis M
Date: 05/13/2025
1 starTravis M
Date: 05/13/2025
Orders keep getting pushed back for multiple weeks going on months. There's no communication. It took 2 weeks to get a response via email with no satisfactory answers.Stark Bro's Nursery & Orchards Co
Date: 05/16/2025
We sincerely apologize for the delays and the frustration this has caused. This season has presented several unexpected challenges that have impacted our shipping timelines, and we understand how disappointing that is.
Please know that we are not ignoring your concerns. In fact, one of our Support Supervisors is actively reaching out to you directly to discuss your orders and ensure your concerns are fully addressed.
We truly appreciate your patience and the opportunity to make this right. Thank you for sticking with ****** committed to improving your experience.Review fromJennifer G
Date: 05/13/2025
5 starsJennifer G
Date: 05/13/2025
It means a lot to have such a company to work with when purchasing plants and trees. When a tree died over winter, they did not hesitate to replace for me as per their warranty procedure. Great company.Stark Bro's Nursery & Orchards Co
Date: 05/16/2025
Thank you so much for the kind words and 5-star review! We're truly grateful for your support and are happy we could honor our warranty and make things right for you. It means a lot to us to be a company you can count on when it comes to your plants and trees. Wishing you a successful growing season!Review fromLynn R
Date: 05/13/2025
5 starsLynn R
Date: 05/13/2025
We feel very confident buying from Stark Bros. They stand behind their quality products just as they say they will, and ship product when they have the best chance of success. This takes a lot of the guesswork out in planting. To top it off they honor their refund policy. We have apple and peach trees, blackberries , blueberries, Texas super sweet onions and asparagus plants all purchased over years of being very satisfied customers. I recommend them all the time!Stark Bro's Nursery & Orchards Co
Date: 05/16/2025
Thank you so much for your thoughtful and encouraging review! We're thrilled to hear that you've had such consistently positive experiences with us over the years. It means the world to know you feel confident ordering from Stark Bros and that our commitment to quality, timing, and service has made a difference for you. Your continued supportand your recommendations to othersare truly appreciated. Wishing you a bountiful season with all your trees and plants!Review fromChristopher T
Date: 05/12/2025
5 starsChristopher T
Date: 05/12/2025
Just want to say a couple things about this company, I had a tree missing when I received my order, and the rapid response from a member from Stark Bro's with a resolution was perfect, I won't ever order from any other nursery. Thank you ****, at Stark Bro's Nursery, I really appreciate y'all..!Stark Bro's Nursery & Orchards Co
Date: 05/13/2025
Thank you so much for the wonderful review! We're thrilled to hear that **** was able to help resolve the issue quickly and to your satisfaction. We truly appreciate your kind words and loyaltyit means the world to us. If you ever need anything in the future, we're just a message or phone call away. Happy planting, and thank you for choosing Stark Bro's!Review fromTeresa E
Date: 05/12/2025
4 starsTeresa E
Date: 05/12/2025
2 plants from my original order of 5 did not survive the first year. I contacted Stark Brothers and was told they would be replaced when they were back in stock next spring. After some vague problems communicating with the e-mail process I tried to use the live chat option on the site. I finally decided to call and get a live person. This has been taken care of over the phone. Replacements of each plant were sent to me and the beautiful plants look larger and healthier than my originals. **** was very helpful and efficient. Thank you.Stark Bro's Nursery & Orchards Co
Date: 05/13/2025
Thank you for your honest and detailed feedback! We're sorry to hear about the initial loss of your plants and the communication hiccups, but we're so glad everything was resolved to your satisfaction. It's great to hear the replacements arrived healthy and strongand that **** was able to assist you efficiently. We truly appreciate your patience and understanding, and we're here anytime you need us. Happy growing!Review fromDerek H
Date: 05/12/2025
1 starDerek H
Date: 05/12/2025
Im not entirely convinced consumers actually receive their orders from Stark Bros. I ordered strawberry plants and a variety of herbs on 3/18 and my order got pushed back several times. Original expected date of 4/12, then 4/27, then 5/4. The delivery date came and went, we never received our order. So we called the customer service line 3 times; all different times and days when, according to their website, they should be taking calls. No answer. Left several messages and no one returned our calls. Not to mention, their automated system gave us an updated delivery date of JUNE 13TH. Which is peak strawberry harvest season, might I add! We never received an email about this latest pushback, or any apologies for the serious mishandling of our order. Trying to cancel and get a refund has been an absolute nightmare, as no one ever answers their phones. Im not sure well ever receive our money back at this rate. If anyone from their company actually reads these, order no. ******* needs attention.Stark Bro's Nursery & Orchards Co
Date: 05/13/2025
Thank you for bringing this to our attention, and I want to sincerely apologize for all the delays and the frustration you've experienced with your order. We understand how disappointing this situation has beenespecially when dealing with time-sensitive plants like strawberriesand we truly regret the inconvenience caused by the shifting ship dates and the lack of timely communication.
To help make this right, Ive gone ahead and applied a discount to your order, and a refund for that amount is currently being processed. Additionally, *** asked one of our customer service representatives to reach out to you directly to discuss your order in more detail and ensure youre fully taken care of.
We truly appreciate your patience and hope to regain your trust moving forward. If you have any further concerns in the meantime, were here to help.Review fromMichael W
Date: 05/10/2025
5 starsMichael W
Date: 05/10/2025
My shipment was destroyed by the spring storms this year and Stark Brothers replace my entire order free of charge. I've never had a business treat me this well. I am super excited to continue doing business with Stark Brothers Nursery!Stark Bro's Nursery & Orchards Co
Date: 05/12/2025
Thank you so much for your kind words! Were truly sorry that your original shipment was affected by the spring storms, but were so glad we could make it right for you. It means a lot to hear that you felt taken care of thats exactly the kind of experience we strive to provide. Were excited to have you as part of the Stark Bros family and look forward to helping you grow for many seasons to come!Review fromEdward C
Date: 05/09/2025
1 starEdward C
Date: 05/09/2025
I ordered 25 bare root strawberries on 3/29/2025 with an ETA of 4/20. that date passed i called and got a recorded new date of 5/11/2025. I called again with another new date of 5/22/2025, its now past the time when these plants will root and survive the summer heat. Thank you so much for making ME chase you down for an aggravating and disapointing experience.Stark Bro's Nursery & Orchards Co
Date: 05/12/2025
We sincerely apologize for the frustration and inconvenience youve experienced this is absolutely not the level of service we aim to provide. Due to unexpected delays early in the season, weve been working hard to get caught up, but we understand how important timing is for planting success.
Ive reached out to our shipping team and confirmed that your strawberries are ready to ship. Ive also asked that your order be prioritized to go out early this week. Additionally, as a token of our apology for the delay and the aggravation caused, Ive issued a full refund for your strawberry order and we are still sending the plants to you at no charge. The refund should reflect back to your original payment method within 3 business days.
We truly appreciate your patience and hope to have the chance to provide you with a much better experience moving forward.
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