Reviews
This profile includes reviews for Stark Bro's Nursery & Orchards Co's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 129 Customer Reviews
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Review fromMike S
Date: 05/27/2025
5 starsMike S
Date: 05/27/2025
I can't say enough about the ** support I received in getting a couple trees replaced that did not survive the winter. I was just looking for some advice on what I may have or have not done and they informed me of their warranty and shipped me replacements without any hassle. These guys are the Bomb!The other trees I purchased at the same time are looking and doing great. I highly recommend them for any purchases.
Stark Bro's Nursery & Orchards Co
Date: 05/28/2025
Thank you so much for the kind words and recommendation!
Were glad our customer service team was able to help with your replacements and make the process easy. Its always our goal to support our customers through every step even when things dont go quite as planned. Were thrilled to hear the rest of your trees are doing great and hope you enjoy them for many seasons to come!Review fromDebbie H
Date: 05/24/2025
5 starsDebbie H
Date: 05/24/2025
I am a satisfied customer of over 15 years. In May 2025 my cherry tree that I received from Starke Brothers several years ago started to show signs of distress so I submitted a picture with details. I was amazed when I received an email back that told me what disease the tree had and step-by-step instructions on how to proceed in taking care of the tree and what results I should to expect to see! Now that's customer service we don't often get. Above and beyond, which is why I will continue to order plants from a company that stands behind their products. I have several of their fruit trees and have always been satisfied.****** H.*****, ********** 7bStark Bro's Nursery & Orchards Co
Date: 05/27/2025
Thank you so much for your kind words and for being a valued customer for over 15 years! We're truly glad to hear that our team was able to quickly identify the issue with your cherry tree and provide clear steps to help you get it back on track. It's always our goal to support gardeners like you not just at the time of purchase, but for years to come. We sincerely appreciate your continued trust in us and look forward to helping your orchard grow for many more seasons!Review fromWilliam M
Date: 05/21/2025
1 starWilliam M
Date: 05/21/2025
Delivery date means nothing. Ordered strawberry plants 7 weeks ago, and still not shipped. I canceled my order two days ago.The only thing they are good at is sending emails. Buy local.Stark Bro's Nursery & Orchards Co
Date: 05/22/2025
Thank you for your feedback. We're very sorry to hear about the experience you had with your strawberry plant order.
We understand how frustrating it is to face repeated delays, especially when you're planning around a growing season. Our goal is always to ship plants at the right time for your area and in the best condition, but we clearly fell short in this case. We appreciate your patience and are sorry we couldnt meet expectations this time.
Well be using your comments to help improve both our shipping process and our communication. Thank you again for giving us a try.Review fromStephen W
Date: 05/18/2025
5 starsStephen W
Date: 05/18/2025
I didnt receive a tree that was in my order and reached out to StarksBros customer service to see what was the issue. They were most professional and helpful and assisted me with resolving the matter. They got my missing tree sent out asap. I have used Stark Bros for years and have been happy with their quality trees and their customer service is top notch as well.****, *****Stark Bro's Nursery & Orchards Co
Date: 05/20/2025
Thank you for your kind words and for being a loyal Stark Bros customer! Were so glad our team was able to quickly resolve the issue and get your missing tree on its way. It means a lot to know youve trusted us for years and continue to be pleased with both our plants and our service. Wishing you a wonderful growing season.Review fromMariette N
Date: 05/17/2025
5 starsMariette N
Date: 05/17/2025
I purchased ***** Lemon and Key Lime trees that had arrived safely. I potted them the same day and they are beautiful!I waited a couple of months until they were in season for them to arrive and I can honestly say it was worth it!They are thriving.Stark Bro's Nursery & Orchards Co
Date: 05/20/2025
Thank you for sharing your experience! We're so happy to hear your ***** Lemon and Key Lime trees arrived safely and are already thriving in their new home. Its great to know the wait was worth it! We hope they bring you plenty of beauty and delicious fruit for years to come. Happy growing!Review fromKathy W
Date: 05/17/2025
5 starsKathy W
Date: 05/17/2025
I am pleased to say I got my tree planted the day after it was delivered. I followed your instructions and it is already leafing out. I am so excited!! Delivery was pretty quick and it was in excellent condition. I would definitely purchase from Stark again.Stark Bro's Nursery & Orchards Co
Date: 05/20/2025
Thank you so much for your kind words! We're thrilled to hear your tree arrived in excellent condition and is already leafing outwhat a great start! Were glad the planting instructions were helpful and that your experience was a positive one from delivery to planting. Wishing you continued success and joy as your tree grows. Wed be honored to serve you again in the future!Review fromDerrick W
Date: 05/17/2025
5 starsDerrick W
Date: 05/17/2025
I have been using Stark Bros to order all of my Fruit plants, and Fruit trees, and Rose bushes, etc., since 2020, and have never been disappointed! Their plants and trees always arrive healthy, and easy to care for. Ive only had an issue with one order in 5 years, which they corrected with an expedient reply! Stark Bros has proven to stand by their product and keeping their word!Stark Bro's Nursery & Orchards Co
Date: 05/19/2025
Thank you so much for your continued trust and support over the years! We're honored to be your go-to source for fruit trees, plants, and roses. It means a lot to hear that our plants have consistently arrived healthy and that you've found them easy to care for. Were also glad we could resolve the one issue you experienced quickly standing behind our products and keeping our word is something we truly take pride in. We appreciate you being part of the Stark Bros family and look forward to serving you for many more growing seasons!Review fromErin G
Date: 05/16/2025
5 starsErin G
Date: 05/16/2025
Fantastic customer service and gorgeous plants. I had an issue that was actually my fault and they were so great about working with me to help me resolve it. I was so impressed and grateful for their customer service. And the 6 fruit trees I ordered are beautiful! Would highly recommend them to anyone looking for high quality plants and exceptional customer service.Stark Bro's Nursery & Orchards Co
Date: 05/19/2025
Thank you so much for the kind words! We're thrilled to hear that you're happy with your fruit trees and that our customer service team was able to help you out. We truly believe in working with our customers, no matter the situation, and it means a lot to know that made a difference for you. We appreciate your recommendation and are grateful to have you as part of the Stark Bros growing family!Review fromRebecca T
Date: 05/16/2025
5 starsRebecca T
Date: 05/16/2025
I love Stark Bros plants. I have 3 apple trees and 2 cherry trees that are in their third summer and doing very well. I also have strawberries that are thriving. The delivery is timely, and they are very responsive to questions. I like that their products are grown in my state .Stark Bro's Nursery & Orchards Co
Date: 05/19/2025
Thank you so much for your kind words! We're thrilled to hear your apple and cherry trees are thriving in their third summer and that your strawberries are doing well too! It's wonderful to know our plants are flourishing in your care, and we truly appreciate you taking the time to share your experience. We're also glad you're enjoying the benefit of buying from a grower right in your home state! Thanks again for being a valued Stark Bros customer were always here if you need us.Review fromJennifer K
Date: 05/15/2025
1 starJennifer K
Date: 05/15/2025
We placed a $300+ order on feb 20th. Raspberry bushes, 75 strawberry plants and peach trees. It is now May 15th. You still havent shipped our order. I've called customer service, multiple times, only to sit on hold for ten, twenty minutes, and then get sent to a voice mail. I never recieve a call back. Instead of communicating with us, you sent an excuse laden email with a coupon code for 15% off our next order ?? We were loyal customers. We've ordered multiple times over the last 15 years. I can assure you that we will NEVER order from Stark Bro's Nurseries again after this experience. You have now forced me to leave reviews, reflecting our horrible experience, in every place a review can be left. We wasted an entire growing season waiting on Stark Bros nursery to disappoint us with gross incompetence and nonexistent customer service!!!!!Edit: I was finally able to speak to a real live person and get a refund. If you need to get ahold of someone at Stark Bro's Nurseries, call and act like youre intending to place an order. This is the only way you'll be able to speak to a human. Thank you Stark Bro's Nurseries for wasting my time, patience and growing season.Stark Bro's Nursery & Orchards Co
Date: 05/16/2025
Thank you for your feedback, and please accept our sincere apologies for the frustrating experience you've had. We completely understand your disappointment and are truly sorry that we fell short of expectations during your most recent order.
This spring brought an unprecedented surge in demand that overwhelmed our shipping and customer service teams. While that is an explanationnot an excusewe recognize that our communication with you during this time was not up to our usual standard, and for that, we are deeply sorry.
We also regret that your order experienced significant delays and that your attempts to contact us werent answered promptly. That is not the experience we ever intend to provide, especially to a loyal customer of 15 years. We are glad to hear you were finally able to speak to a representative and get a resolution, though we understand that doesnt undo the disruption to your growing season.
Your feedback is being taken seriously and shared with our leadership team so we can improve both service capacity and communication moving forward. Thank you again for your past support, and while we regret that this experience led you to feel this way, we appreciate you bringing it to our attention.
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