Reviews
This profile includes reviews for Stark Bro's Nursery & Orchards Co's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 130 Customer Reviews
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Review fromJanet N
Date: 08/27/2024
5 starsI just had a great **************** experience with **********************. I placed my very first order with them in May and unfortunately some of my trees and berries did not do well even though many of the others are still doing great. I contacted them in regards to their 1 year survival guarantee. You never know how good the warranty really is until you have to use it. It was great to see that they stand up to their word. They had me do certain processes to verify they were in fact dead and submit my photos. Within minutes of submitting my claim and photos I was notified with an apology that they had not made it and what my options were. They gave me three different choices, all very good options and valid. Once I made my choice they immediately got back to me and the process was in place. It is so hard these days to find valuable customer service and I experienced it today with Stark Bro's. They came highly recommended and I will be doing future business with them with no hesitation at all.Review fromElizabeth K
Date: 08/21/2024
5 starsElizabeth K
Date: 08/21/2024
Impressive customer service!I had an issue with my credit card and they got back to me right away after I contacted them. We got it figured out and they sent me my products immediately after the payment went through.And they honor their one-year warranty no matter what. Two of my plants died from my negligence and they are replacing them both right away! :-D I'm a customer for life!
Stark Bro's Nursery & Orchards Co
Date: 08/23/2024
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with our customer service team and that we could assist you promptly with your credit card issue.
We truly appreciate your trust in our one-year warranty and are glad we could replace the plants for you. Your satisfaction is our top priority, and it means a lot to us to know that you're happy with our service.
We're grateful to have you as a loyal customer, and we look forward to continuing to serve you in the future. If you ever need anything, please don't hesitate to reach out.
Thank you for being part of the Stark Bro's family!
Sincerely,
******* F
Stark Bro's Customer Support ManagerReview fromDoris N
Date: 08/18/2024
5 starsI ordered a Reliance Peach Tree from Stark Bros. Trees...I live in *********************, so it was kind of iffy if it'd survive our winter..It more than survived!..This is the first season after planting it. It bloomed & gave me 45 PEACHES!!...Absolutely outstanding tree!!...The Peaches were just a tad smaller than the store size..The fruit was sweet & juicy..I would highly recommend this ************** to buy from..They more than delivered!!Review fromJohn C
Date: 08/12/2024
1 starJohn C
Date: 08/12/2024
I had ordered 50 strawberry plants from this company. None of them grew. I notified the company. The company asked for pictures. I sent pictures. On July 23, 2024 I received an email stating " the item is not available for reshipment, so we can issue a one-time credit to your account or issue a refund. I requested the refund. To date I have received no refund, no communication as to the status of my refund. I have asked several times, no replies. I told them I wanted an answer today by 4PM or I would file a complaint with the BBB. They have again failed to reply. Thios is very poor customer service and should be noted.Thank You for your assitance.************************* ******************************************************************************Stark Bro's Nursery & Orchards Co
Date: 08/14/2024
Thank you for bringing this matter to our attention. I have thoroughly reviewed your ticket and would like to clarify the situation. Our records show that on July 23, 2024, our agent sent an email informing you that we no longer had the items in stock as we ceased offering bare roots in June. In that email, we offered to either issue a credit to your account or provide a refund. However, we did not receive a response from you indicating your preference, which is why the issue remained unresolved and no further correspondence was sent.Per your request in this communication, I have now processed the refund, which will be credited to your original payment method within 3-5 business days.We apologize for any inconvenience this may have caused and appreciate your patience. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.Thank you for your understanding.Sincerely,**************** Customer Support Manager ********************** ************************************Review fromBrad H
Date: 08/06/2024
5 starsHave done business with Stark for many years and whenever there's been a problem they've taken care of it.Review fromIke N
Date: 07/30/2024
1 starIke N
Date: 07/30/2024
I ordered half a dozen trees from Stark ***** and one of them was dead on arrival. After a couple of months (to verify that it really was dead), I attempted to claim my 1 Year Survival Guarantee, but was not granted a replacement tree...or a similar product as a replacement... or, the purchase amount of a new tree, so that I could replace the tree myself. After multiple conversations with Stark **** employees, I was still only sent a check for half the value of one tree! Terrible value for the amount of money that I spent, and terrible customer service!Stark Bro's Nursery & Orchards Co
Date: 08/08/2024
Thank you for bringing this matter to our attention, and we sincerely apologize for any frustration youve experienced. We take great pride in our customer support, and we regret if we fell short of your expectations in this instance.After looking into your claim, I found that a full refund for the tree and shipping was processed back to your credit card on 7/1. Unfortunately, the refund was rejected by the credit card issuer, so we processed a refund check instead.The check was issued in the amount of $45.08, which includes the price of your tree ($34.99), the shipping fee ($7.99), and the tax ($2.10). This amount reflects the full value of your purchase.We understand that this situation has been frustrating, and we truly apologize for the inconvenience. We strive to provide the best value and service to our customers, and we regret that your experience did not reflect this.If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to reach out. We want to make sure that you are fully satisfied with your experience.Thank you for your understanding.Sincerely,Customer Support Manager ****************Review fromDavid J
Date: 07/29/2024
5 starsMy experience with Stark ***** is they never disappoint! Have been a customer for years.Review fromWilliam K
Date: 07/26/2024
5 starsI am so impressed with Stark Brother's Nursery!!I ordered 4 trees. 2 ******** Pear Supreme Trees and 2 Avacado Trees.After planting I noticed 3 were doing great and sprouting their new leaves execpt for one ******** Pear that wasn't. I figured I give it some time but still nothing after weeks while all the rest were flourishing.I contacted Strak Bro's online and their **************** was quick to respond and even more quickly provided me a refund as there were not more ******** Pear Supreme trees to send.I was very pleased!! This is a breath of fresh air company that stands by their products! They also care for their customers without any hassels.That said, I am always going to shop with them.Thank you Stark Brothers. You are a AWESOME Company!!!!Review fromRichard C
Date: 07/22/2024
1 starRichard C
Date: 07/22/2024
Ive tried several times to get stark Bros.to respond to my dead peach tree and basically been ignored this is very frustratingStark Bro's Nursery & Orchards Co
Date: 08/08/2024
We sincerely apologize for any frustration youve experienced and want to address your concerns directly.Ive reviewed each of your email tickets and found that our agents have responded to you each time, but it appears we did not receive any follow-up replies. It's possible that our responses may have been filtered into your junk or spam folder, as this can sometimes happen depending on your email settings. In each of our replies, we offered either a credit or a refund since the trees you requested were not available at the time.Please know that customer service is our top priority, and we apologize if we fell short of your expectations. We value your satisfaction and want to make this right.Ive located your order with the peach tree and issued a Stark credit so you can purchase that tree again in the future. Additionally, Ive added a note to your account for a 10% discount and free shipping on your next order as a gesture of goodwill.Thank you for your understanding, and please dont hesitate to reach out if you have any further questions or need additional assistance.Sincerely,Customer Support Manager ****************Review fromMichael T
Date: 06/28/2024
5 starsWe had a delivery from Stark brothers that I unpackaged on a Wednesday evening , overnight our puppy destroyed it before I could get it planted. I mentioned this in an email referring to some plants that did not survive and the graciously replaced that one as well even though it was no fault of theirs. I wrote the following to them. You have our heartfelt thanks for the replacement policy and we will certainly order from you again and tell all of our friends. Thanks again for the quick response.****
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