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Business Profile

Online Retailer

Dot Com Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 136 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned the products I purchased from the company as per their instructions and was told that I would receive a full refund as per their published policy. The products were received by the company and they said it would take a few days before I would receive the refund to my bank account (debit card) . The funds were not received and after approximately three weeks I contacted the company and they said they had made the refund. I sent them a letter directly from the bank and signed by a bank employee clearly stating that no such payment had ever been received from this company. The bank provided contact information for the company to help them resolve the issue but the company was not willing to talk to the bank directly or otherwise. The company obviously never made the refund that was due to me and did not intend to make the refund as promised by them. The deceptive and possibly fraudulent business practices of this company need to be addressed and made public. I suspect that they are a foreign entity and question whether they even have a presence at the location they claim to operate from. ( see the business address in ************************************************************************************************************ I would appreciate any help you could provide to encourage the company to do the right thing and comply with their stated policies. Left to the current status obviously constitutes fraudulent conduct , particularly when all that’s required to validate my claim is to contact the person at the bank who has offered assistance to the company. Their lack of enthusiasm towards verification of their claim of having made the refund already speaks volumes about what they know is the truth. Regards **** * ********* P.S. The amount is $195.00 and I have multiple emails to and from the company that reveal my multiple attempts to get my money back from them. No Avail so far, I hope your status will be more fruitful than mine…Thanks

    Business Response

    Date: 01/24/2024

    Customer called in 11/22 at 11:08am to request a refund due to the customer not able to get cameras to work. 11/22 at 11:14am customer was refunded. Note customer was refunded two separate transactions of $97.50 which I have attached both Transaction receipts. Total refunded $195

    Please remove complaint as It is inaccurate and deceptive.

    Customer Answer

    Date: 01/27/2024

    Complaint: ********

    I am rejecting this response because:
    Nothing could possibly be any clearer than the statement  directly from the bank to which the charge was made to the company that made the charge on my debit card from this bank. No refund was ever made and has not been made as of today. Despite the dubious claims made by this company the indisputable fact is that they have not made any refunds in any amount at any time to me. Banks don’t lie ! And despite the banks offer to assist the company in resolving this matter and additionally providing contact information this company has refused to make any contact with the bank. There’s only one reason why they have refused to take the simple step to contact the bank directly and that is because they know that they will be exposed to the truth. They have never refunded the money they promised they would. Period!!


    Sincerely,

    **** L********

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product from this company. Canceled the order and it was never received. I called several times regarding the refund and was disconnected no fewer than five times. I was told they refunded my ****** account, I do not have a ****** account. During a later call I was told they refunded my debit card which they had not. I was told I would need to contact my bank because it was their fault I had not received the refund. We have contacted the bank and there is no refund pending.

    Business Response

    Date: 01/18/2024

    The $125.00 has been refunded back to the customers card ending #7801.  

  • Initial Complaint

    Date:12/31/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered 12/18/2023. ordered 3 cozy cabin heaters. it has not shipped yet. tracking #******************. called DOT COM PRODUCTS 12/28/2023 and got the run around. they actually tried to sell me home security cameras. what can I do/

    Business Response

    Date: 01/16/2024

    The refund will be accredited back to the customer's account PayPal account in the amount of $221.90.  We will send consumer a email as well. 

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 camera lights. It was taking so long to get them, I cancelled my order and was supposed to get a refund. Instead I received them. I thought there was going to be a light on the cameras that would be on at night. There isn't and we couldn't figure out how to operate them. You are supposed to pair the cameras with blue tooth. We couldn't get them to pair. So they were useless to us! I shipped them back. I sent you my tracking # and when I shipped them back, I paid for Signature Confirm. Someone there signed for the cameras but now when I check tracking the package is being sent all over *****************! AND NO REFUND!!! Oh and they aren't water proof! What kind of an outdoor camera isn't water proof!! I just called them and was given 2 other phone numbers to call to check on the status and never was able to talk to anyone!!

    Business Response

    Date: 05/27/2024

    Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for the confusion and delay you have experienced with your recent order and refund process.
    After reviewing your case, we are pleased to inform you that your refund has been processed in full today. We apologize for any inconvenience caused by the delay in issuing the refund.
    We also apologize for any confusion regarding the operation and features of the camera lights you ordered. We understand your frustration with the pairing process and the lack of nighttime illumination. Your feedback is valuable to us, and we will take it into consideration to improve our product descriptions and user guides.
    Regarding the tracking information for the returned package, we will investigate the situation to ensure that the package is properly routed and that the return process is completed smoothly.
    If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is satisfactory.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 Light Bulb Camera's from Dotcom Products on 11-18-23. I am really careful when I order things online. I went into this web site about 4 different ways looking for these Light Bulbs. I looked in ****** to see if this was legit Website and it said it was. So I went ahead and ordered the Lightbulb Camera's. Big mistake. The next morning after I had made this purchase I get a call really early in the morning from ************ I did not answer it because I did not know who it was. I looked the Number up and then all this information comes up on Dotcom Products. First thing was the BBB and I got in and read the complaint's. I knew this was bad so I hurried and sent them an email wanting to cancel my order. I got into my Account that I payed with and they had set up an auto payment so I hurried and blocked that and called my Bank and they flagged it. On the same day I told them to cancel my order they responded 2 times. We will take 25 % off and you still keep the item, I said no. They sent another email take 40% off and keep the item, I said no. 5 minutes later I received 2 emails thanking me for my purchases. One was from Buywise it did not have an amount. The other one was from Liuxpay for $1,060.00. I did not do anything with these emails. They have Documents at the bottom you are supposed to click on to cancel. I looked into my Account and they have not gone thru.This Company should be shut down. I have read a lot of complaints about them online. I wish those comments would have come up when I was first looking at this Company. They did not come up until I put that Phone Number in.I also want to be removed from their spam email list. They just started but I think it is going to get worse. I have all of the emails if you need a copy of them. Let me know if you need anymore information.Thank You

    Business Response

    Date: 12/12/2023

    We refunded $116.55 per request on 11/20/23. Also, her email has been removed from our email list.

    Customer Answer

    Date: 12/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Yes they payed me back but they did not respond to any of the issue that I brought up. About the 2 other charges,  Autopay, and the 11 emails I received until Dec 1st when I canceled my order on Nov 18th. I think they need to respond to those comments.

     


    Sincerely,

    *******************

  • Initial Complaint

    Date:11/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company will not stop sending me email, I receive several every day on both of my email accounts. I unsubsribe and I report it as spam but they do not stop. Do I need to file a separate complaint for my other email address. My other email address that is getting these unwanted emails is ****************** If I had the money I would sue them, please help, this is a horrible business to do this to people when I never subscribed to them to begin with.

    Business Response

    Date: 12/05/2023

    I will unsubscribe the customer email.

    Customer Answer

    Date: 12/07/2023

    Complaint: ********

    I am rejecting this response because: I'm still getting emails to email in the complaint and to my second email ******************. I just want peace of mind I do not want emails from this company.
    the unsubscribe does not work and I cannot block them.


    Sincerely,

    ******* *******

  • Initial Complaint

    Date:11/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Dot Com. It was not clear during the order I was also signing up for a monthly subscription to a membership. I was charged for the membership, but they havent been able to locate my information to even access the rewards. Their customer service forwarded me to technical support, who forwarded me back, and then I only got another email telling me to log in when I dont have an account. Its impossible to get someone who can help or cancel my subscription with multiple attempts.

    Business Response

    Date: 12/07/2023

    We sincerely apologize for the inconvenience this has caused the consumer. Upon checking the account he called and emailed us on November 15th. The subscription was canceled on November 15th. He ordered the product on October 14th and that's when the subscription started. There was a trial membership charge on November 13th and the subscription was canceled on November 15th.

  • Initial Complaint

    Date:11/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 14, 2023 I went on an email offer, the website was deceptive and doubled my order and never did a recap before charging my card. I have been emailing and trying to reach the company by phone but no one answers even though they show that these are open hours to call. I want to cancel my order within 15 minutes of placing it so my card can be refunded.no one answers emails.So frustrating.I think the hole company is practicing deceptive practices.

    Business Response

    Date: 12/07/2023

    Upon checking in our system on 12/14/23 there was refund for $167.95. We already sent a email to the customer at ***************** Also, she mentioned there was a double charge. It was actually only a preauthorization so that the order wouldn't have been canceled with ***** We offered a gift card for 25% and 40%, but the customer refused the offer.

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dot Com Products refuses to stop sending me emails that I never requested. I have never purchased anything from this company, and I unsubscribe every single time, but the emails constantly continue. I want this company to stop sending me any emails forever.

    Business Response

    Date: 12/06/2023

    The consumer has been unsubscribed from receiving emails.

  • Initial Complaint

    Date:11/12/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every day I get 3 to 4 spam e -mails from this company (Dot com products) and no matter how many times I unsubscribe from these e-mails I keep getting more every day. All I want is to be removed from their mailing list.

    Business Response

    Date: 11/30/2023

    We will send a unsubscribe on this email address for the consumer.

    Customer Answer

    Date: 11/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

Dot Com Products is NOT a BBB Accredited Business.

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