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Business Profile

Online Retailer

Dot Com Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 136 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dotcom keeps sending keeps sending me junk emails daily. 7 or 8 a day. Have tried getting off their mailing list with no success. I dont even know how I got on their list to begin with.

    Business Response

    Date: 11/30/2023

    We will remove the customer email from the email list. 

  • Initial Complaint

    Date:11/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a marketing email from them in which my own email address was listed as the source email. So they have hacked my email to send me an advertisement. They have committed identity theft. I would like for them to NEVER use my email address again as sender or recipient.

    Business Response

    Date: 11/30/2023

    We will remove consumer's email from our list. 

    Customer Answer

    Date: 11/30/2023

    Complaint: 20859589

    I am rejecting this response because: I very much appreciate being taken off the list. It does not change that fact that the issue at hand is that the company was engaging in identity theft. Hopefully, they will stop their illegal activities so others will not have their email addresses stolen as well. 



    Sincerely,

    *************************

  • Initial Complaint

    Date:11/08/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to be removed from dotcomproducts email listing. Please help.

    Customer Answer

    Date: 11/08/2023

    Dear BBB,

    I was able to contact this company today and requested to be removed from their email listing. Let's see if this request will be honored. I spoke directly to an agent with this request to be removed from their from their listing. I did not have an account with them and don't know how they acquired my email address. I received, on a daily basis, numerous emails from different companies and chose to unsubscribe all. I would like to end these unsolicited emails from dotcom listing.

    Thank you,

    *************************

    Customer Answer

    Date: 11/09/2023

    BBB,

    I was able to contact Dot Com and asked to be removed from their emailing list. I don't know how long this process will take if they comply. There seem to be numerous complaints regarding this company.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have unsubscribed from their email spam and I continue to get emails from them. I want it to stop.

    Business Response

    Date: 12/04/2023

    A request to remove the consumer's email address has been sent to the proper department.

  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a securitycamera that can be installed in a light fixture. I saw the ad on Facebook.After I placed the order my husband told me that I the item I ordered from dotcomproducts would not work in our fixture. I cancelled the order approximately 1 hour after I placed it on 10-24-2023.I received an order confirmation in my email and was told I would receive tracking info once the item was shipped.I again emailed dotcomproducts and asked that the order be cancelled. After receiving 2 emails from dotcomproducts offering me discounts and extra products if I would reinstall order I again respectfully declined and asked for refund. On October 25th I saw that a charge for $62.70 pending on my credit card. Also on this day I received email from dotcomproducts informing that refund has been issued.On October 26th I saw that the $62.70 was no longer pending but was an actual charge.I have been emailing with dotcomproducts several times but have still not received refund.Order #FFDADE332F Refund I'd **********

    Business Response

    Date: 12/04/2023

    The consumer has already been refunded the $62.70.

     

  • Initial Complaint

    Date:11/06/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dot Com Products sends me several emails per day. I unsubscribe to all of these nuisance emails. they will not stop sending. They clog up my computer with this nonsense.

    Business Response

    Date: 11/22/2023

    We are in the process of removing the consumer's email.  We will escalate this to upper management.

  • Initial Complaint

    Date:11/05/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the last month, I've received unsolicited e-mails from dotcom. For a while when you unsubscribed, the link would not work. However this has been corrected. I've unsubscribed from around 20 of their e-mails successfully but I still get these unwanted e-mails. This company seems to represent ******* and other reputable companies. I would like them to unsubscribe me from all of their e-mails regardless of the companies they represent. I never subscribed to any of their e-mails.Thank You,****

    Customer Answer

    Date: 11/30/2023

    Thank you for your help on this.  I have not heard from the company and I continue to receive at least 1 e-mail a day even though I've unsubscribed at least 20 times.
    Mark

    Customer Answer

    Date: 12/05/2023

    Hi!

    I continue to receive unsolicited e-mails from dot.com.  The issue is that these come from multiple e-mail addresses.  Here are just several of them from 11/25 to the present.  They continue to ignore my unsubscribe's.

    ********************

    ************************************

    ************************
    ***********************
    ***************************
    ****************************
    *********************
    **********************
    ****************************
    *******************************

    Thanks,

    Mark

     

    Business Response

    Date: 12/27/2023

    We're unable to find any account in our records that matches the consumer's information.

    Customer Answer

    Date: 12/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:11/04/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THEY HAVE SENT ME AN EXCESSIVE AMOUNT OF SPAM. UNSUBSCRIBED TO NO AVAIL.

    Business Response

    Date: 05/27/2024

    Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration caused by the unsolicited emails you have received.

    We want to clarify that Dot Com Products does not send out any unsolicited promotional emails. It appears that the emails you have been receiving are unrelated to our company and may be originating from a different source that is improperly using our contact information. We take your privacy and compliance with laws such as the CAN-SPAM Act very seriously.
    We understand the frustration that comes with receiving unwanted emails and the invalid unsubscribe link

    ****** B with the BBB has also been made aware of this issue and during their investigation agreed with Dot Com Product that we did not send out these emails and are unrelated to our company. 

    Customer Answer

    Date: 05/28/2024

    HAVE NOT RECEIVED ANYMORE SPAM FROM DOT.COM

  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As others have stated I am inundated with spam emails and multiple requests to unsubscribe have been unsuccessful. It is bordering on harassment.

    Business Response

    Date: 11/28/2023

    This situation will be escalated to the proper team and the consumer will be removed from the email list.

    Customer Answer

    Date: 11/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Day

  • Initial Complaint

    Date:10/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business keeps sending spam email even after EVERY single spam email received I have gone through and followed the unsubscribe link and filled out the request. The spam emails all take you to the same unsubscribe page but they do not respect their own unsubscribe policy. I am not sure how they got my email in the first place, but they need to stop emailing me daily.

    Customer Answer

    Date: 11/16/2023

    I am still receiving junk mail from this company

    I am still continuing to follow the prompts to unsubscribe and the message still portrays that I have successfully unsubscribed

    They are not acknowledging my daily requests to unsubscribe

    I am still receiving junk mail from this company

    Business Response

    Date: 11/17/2023

    We will unsubscribe the email for the customer. 

    Customer Answer

    Date: 11/19/2023

    Complaint: 20804484

    I am rejecting this response because:  

    They have not removed my email from their distribution.

    I am still getting emails.  And I am still following directions to unsubscribe and still nothing is happening from them.


    Sincerely,

    ***********************

Dot Com Products is NOT a BBB Accredited Business.

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