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Business Profile

Online Retailer

Dot Com Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 136 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few weeks ago I started receiving unsolicited e-mails from businesses I don't recognize. In each case I scrolled down to the bottom and found the "unsubscribe click here". Each time it took me to a page headed "Dotcom Products". It seems that this actually unsubscribed me, as the other such e-mails are coming from other companies. But, I see no option to contact Dotcom products directly and ask them to unsubscribe me from ALL of their lists. I am tired of continuing to get unsolicited e-mails to which I must unsubscribe each time to Dotcom Products.How can I get off the Dotcom Products list?

    Business Response

    Date: 11/21/2023

    The consumer's email is no longer in our database.

    Customer Answer

    Date: 11/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/29/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive multiple emails daily and when I choose to unsubscribe - the company I am unsubscribing from is always Dotcom Products. I have been receiving multiple emails daily for the past few weeks. Requesting to unsubscribe seems to result in no action being taken, as the spam emails have continued.

    Business Response

    Date: 11/21/2023

    The consumer will be unsubscribed from receiving emails.

    Customer Answer

    Date: 11/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    I received an email from the company telling me that they had unsubscribed me. It is unfortunate that it required contacting the BBB in order to facilitate action. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/29/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company refuses to let me unsubscribe from their marketing emails.

    Business Response

    Date: 11/21/2023

    She will be unsubscribed from marketing emails and also be receiving an email confirming she has been unsubscribed.

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online 2 light bulb cameras and 2 extenders for these lights, security kind of cameras as xmas gifts for my adult children. The price was ******. I heard from a friend that i shouldn't have ordered from this company as there has been many complaints. I emailed them and asked them to cancel my order and refund my money. They then said that the items had been delivered, which is an absolute lie. I finally called this company and talked to a lady who said it was delivered and I told her it had not been and this could have all been avoided if they would have refunded my money earlier like I asked. The lady even asked me instead of a refund, would i consider a discount? I asked her, "a discount on what", i hadn't received anything. She excused herself for a few minutes or less and comes back on the phone and said that she would be refunded me my money today, 10/24/23, which when i checked this morning, 10/25/23, it had not been refunded to my account. I wish i would have read the already scams they had been involved with, but i was shopping for xmas presents for my kids. Not only do i want and NEED my money back, but i want everyone to know that this company is not honest and apparently have no morals or ethics for themselves or in how they treat others. It is a sad world we live in for sure, but if we can make a little change so people/companies like this get held accountable for their scams, then someone else like myself won't be out almost ****** dollars. The order number for the items #C99D51E4A7. Tracking # is 1Z80810F0338995770. Ordered on 10/15/23.

    Business Response

    Date: 11/16/2023

    We already refunded $174.35 and it takes 5-7 business days for it to be reflected on the account. The customer called 1 day after requesting a refund, and not on the 5th or 7th day. We are not scam. Every customer that requests a refund we refund it. We also mention that it is 5-7 business days to receive a refund.

  • Initial Complaint

    Date:10/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive marketing emails from this company and click on unsubscribe consistently. Yet, the emails continue on a daily basis. I never subscribed to anything associated with this company so this is a clear indication of spam. I want my email address removed from their system.

    Business Response

    Date: 11/15/2023

    This information will be forwarded to upper management to be sure that this consumer is unsubscribed.

    Customer Answer

    Date: 11/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I do, indeed, stop receiving the emails. Should nothing end up changing, the complaint will be renewed.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date October 17th 2023 . Amount 211.80 orde* * ********** fr 4 cozy cabin heaters. I have contacted them several times trying to get my order sent or money back with no response other then email saying wait for update,

    Business Response

    Date: 05/27/2024

    Thank you for reaching out to us regarding your concerns. We sincerely apologize for any inconvenience you have experienced with your recent order.

    We have thoroughly reviewed your case and have confirmed that you were indeed refunded in full on October 25, 2023. We regret any delay in communication or processing that *** have caused frustration or inconvenience.


    If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team

  • Initial Complaint

    Date:10/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 23, 2023 made order and it has yet to have been delivered. Spoke with representative last week and was told **** was unable to deliver. She reinstituted order, promising to email tracking number. Product (vacuum gun) has still not been delivered.

    Business Response

    Date: 11/13/2023

    The customer has to file a complaint through our email support to *************************************

  • Initial Complaint

    Date:10/09/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the only online company that I deal with that will Not ever let you get off their mailing list even if you file a master suspension with them. I have filed around 50 master suspensions continue to get email for their junk no matter what. I would like these emails to stop.

    Business Response

    Date: 10/25/2023

    We will remove the consumer's email address from our list. 

    Customer Answer

    Date: 10/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find the response satisfactory.  I will refile complaint if receive more email from this company.


    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct 7 2023 I ordered 3 security cameras for $117.00 and 3 SD cards for $59.85. They sent an email with a bill for the $223.00. Charged me for $46.15 I didn't order. Tried to call the 855 731 4755 on hold for over 30 minutes with no one answering. Checked references and you and found its a scam. Called Dr card co to stop but they said they cant. I have to wait until it goes thru and file a protest. Unable to cancel order by email at ***************************** reviews by customers all say scam.

    Business Response

    Date: 10/30/2023

    Please have the customer call us directly at ************ to go over the details to receive a refund.

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant lack of response to my questions or confusing details - ie order has been sent when i requested detail of “journey package protection” which was not what i had signed up for on top of the shipping fee. More confusion when the order has not been sent. More confusion when my emails are not replied to but the company continue to send more emails that do not reference mine! Even had the audacity to request i fill out a survey!

    Business Response

    Date: 10/25/2023

    The full refund is being processed in our system.

Dot Com Products is NOT a BBB Accredited Business.

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