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Business Profile

Online Retailer

EveryMarket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for EveryMarket's headquarters and its corporate-owned locations. To view all corporate locations, see

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EveryMarket has 2 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order not fulfilled, nor shipped goods were paid for, but not delivered

    • Initial Complaint

      Date:02/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overcharged me and bought the injection device from a eBay provider and is asking eBay provider to not send receipt. They are running a scam. They wont respond or refund my money.

      Business Response

      Date: 02/12/2024

      Hi *****,

       

      Thank you for reaching out to us.

      Your refund has been issued already, please find attached as reference. 

       

       

      Thank you for your understanding.

       

    • Initial Complaint

      Date:02/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a text from ***** Market stating "Thank you fir your purchase" but I DID NOT PURCHASE ANYTHING FROM THEM The next day I found a charge on my debit card for $19.95 and a credit from Every Market for the sane amount as If they were testing to see if they coukd access nu bank account. I suspect pending fraud.

      Business Response

      Date: 02/08/2024

      Hi ******,

       

       We apologize for the inconvenience. However, when I checked your order: EM20-5455, Treatonic Ingrown Toenail Treatment - Ingrown Toenail Pain Reliever and Softener Kit for Easy Trimming with Silicone Gel Toe Caps, it has been cancelled already. I have attached the order detail for your reference, please see the order details.

      For the payment, it should be already removed by the bank's end. please check and confirm.

       

      Thank you for your understanding.

       


    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered *******. The *** tracking says it was delivered, but it was delivered to their headquarters, not to my address. I then looked it up and realized Everymarket was a scam. Id like my money back!

      Business Response

      Date: 01/26/2024

      Hi *****,

       

      I am so sorry that you still have not received the package yet. A full refund just issued through paypal, which is your original payment method. Please find attached for your reference.

       

      Thank you for being patience with us.

      Business Response

      Date: 01/26/2024

      Hi *****,

       

      I am so sorry that you still have not received the package yet. A full refund just issued through paypal, which is your original payment method. Please find attached for your reference.

       

      Thank you for being patience with us.

      Customer Answer

      Date: 01/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Grocers will now only make specials purchases with a barcode. Grocery Photos online do not show barcodes. Libbys BAVARIAN ***** K**** with ******** Seeds is now hard to find. Only 3 websites offered it and desired to avoid Amazon. The website prices offered the canned prod @15 oz cans for a case between $36-48 before taxes, S/H. 6 or 8 cans in a case. I DONT want a refund, I want the product. A SINGLE 15 oz can was sent for a cost of $42. And no ******** Seeds. There has been no response by email from their customer service web page, and no phone answers from ****** locator. No phone number on Contact Us page.

      Business Response

      Date: 01/25/2024

      Hi *******,

      We sincerely apologize that the product cannot meet your requirement. 

      However, the product is not available currently. in this case, I will just refund you in full and you can keep the product that you have received as a free one.

       

      Please refer to the attached order information for your reference.

      thank you for your understanding and your patient with us.

       

      Customer Answer

      Date: 01/26/2024

      Wow.   Thank you.   EveryMarket responded today at 2p by email.  They have refunded my entire charge with no explanation.  Not what I wanted but it closes the complaint and their earlier failure to respond.   Theres something really wrong with the company.

    • Initial Complaint

      Date:01/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/16/24 I ordered Beachbody 3 DAY REFRESH Fiber Sweep Only (6 Packets). When I discovered the product was out of date for use by: Best by 08/2022. I tried to call and cancel the order. There is no phone number. I tried to check on my order and my customer information wasn't available. I kept getting a "404" error on their website. I just want to cancel this order and get a refund.

      Business Response

      Date: 01/22/2024

      Hi *****,

       

      We are sorry for the inconvenience, your order has been cancelled. The payment is voided already. Please wait for 2-5 business days for the bank to process the payment for you.

      Please refer to the attached order information for your reference.

       

      Thank you for being patient with us and your understanding.

       

      Customer Answer

      Date: 01/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      *************************************************

    • Initial Complaint

      Date:12/28/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an expensive foundation from this company and after 2 weeks when I check my tracking it says it’s still waiting to be packaged. No phone number on webpage and they have not responded to my two emails. I read the other complaints and I’m worried I may have been scammed:(. What do I do?

      Business Response

      Date: 12/29/2023

      Hi *****,

      I am so sorry for the confusion it caused to you.

      I have just check with both our order fulfillment team and also our customer service team, and found out that the refund was not issued successfully for the bank's issue.

      I have just re-issued a full refund, the receipt is attached. Please wait for 2-5 business days for the money to be reflected on your bank statement.

       

      Again, we sincerely apologize for all the inconvenience and thank you for being patient with us.

       

       

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on December 17, 2023 and paid $159.86 for the items. The order was received and continues to be in the “being packed” stage. I sent an email on December 26, 2023 to inquire about the status of my order. I have not received a response. At this point I wish to receive a refund.

      Business Response

      Date: 12/28/2023

      Hi ****,

      I  am so sorry that you do not receive any notification from us, everymarket.com.

      as we checked your order, it has been cancelled on the day: December 17, 2023 5:18 AM CST due to the product is not available currently. the payment is also voided at the same time. Please check your bank statement to see if the payment is voided already.

      We have attached the screenshot of your order summary for your review. please let us know if there is anything we can help.

       

       

      Customer Answer

      Date: 12/28/2023

      Complaint: ********



      I am rejecting this response because I have not been credited the amount as stated. I reviewed my account and it states as of 12/27 the credit is pending and has not been completed. 







      Sincerely,



      **** ********

      Business Response

      Date: 12/29/2023

      Hi ****,

       

      Yes, as we checked our paypal, it is pending. The refund might take another days for the bank/paypal to release and reflect on your statement.

    • Initial Complaint

      Date:12/23/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 12, 2023 I purchased order confirmation #************. It was to be delivered by December 22nd. I received notification that it was shipped. USPS tracking number ********************** - but it has NOT been shipped per USPS. I reached out to contact the company without success. This was a Christmas present for my granddaughter. At this point I need a refund as I will need to go to the store to find something else. All the email links are bouncing back to me. Thanks.

      Business Response

      Date: 12/26/2023

      Hi *******,

       

      We are so sorry that you cannot receive the product before Christmas.

      However, when we checked your order status, the tracking moving and the product is expected Delivery on TUESDAY, 26 December 2023, by 7:30pm 

      also, as the product page states the delivery date, for this product it will be 5-10 Business Days as US Standard Shipping. Please find attached order detail for your information.

      If you would like a refund, please contact our customer service team through email: ******************  for the return label and we will surely do a full refund once the product has been returned succefsfully.

       

      Thank  you for your understanding and your patient. 

    • Initial Complaint

      Date:12/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Natural Dentist Healthy Gums on November19, charged to my credit card, $108.53.Received email November 20 cancelling order, product not available, refund in 8 - 10 days. Still no refund. Sent two emails, no reply. They owe me money/credit. It’s been a month.

      Business Response

      Date: 12/21/2023

      Hi *********,

       

      We sincerely apologize for the mistake. the order has been cancelled but for some technical issue the refund was not placed successfully.

      We just manually issued a full refund for you, please wait for 2-5 business days for the refund to be processed by the bank.

       

      Again, we are so sorry for this inconvenience and thank you for being patient with us.

       

    EveryMarket is NOT a BBB Accredited Business.

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