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Business Profile

Online Retailer

EveryMarket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for EveryMarket's headquarters and its corporate-owned locations. To view all corporate locations, see

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EveryMarket has 2 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 10/18/2023 I ordered a bunch of Stihl chainsaw parts, including engine housing, engine cylinder and piston, crankshaft, connecting rod ignition coil bearings and seals, muffler, gas caps, gaskets, bolts, etc... All I received was a piston and rings, where are the rest of the parts?

      Business Response

      Date: 12/19/2023

      Hi ****,

       

      Thank you for contacting us.

      Due to the listing's problem, we did not ship the whole order correctly. We are so sorry for the confusion and this mistake. we have already removed this listing from our website and also notified our product department.

      A full refund has been issued, please find attached for your information.

      Thank you again for your patient and your  understanding.

      Customer Answer

      Date: 12/21/2023

      problem resolved, I got a refund.

    • Initial Complaint

      Date:12/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/7/2023 I placed the following order through EveryMarket:

      Order ************ Summary

      Bond Oxytocin Support - ALL NATURAL - by Suppvana
      1 x $85.36
      $85.36
      Subtotal:
      $85.36
      Shipping:
      Standard International Shipping
      $0.00
      Tax:
      $7.03
      Order Total:
      $92.39

      The order is still showing as not even having been packed and I cannot get ahold of customer service. I was in desperate need of this product and feel very scammed. I am a fixed income veteran that can’t waste hundreds of $ on products that never show. I needed this to help with my breastfeeding journey. I would like to have the order cancelled and refunded immediately.

      Business Response

      Date: 12/19/2023

      Hi ******** ,

       

      We are so sorry about the confusion.

      we checked our system and found that your order has been cancelled and refunded through your original payment method Paypal (December 19, 2023 8:31 AM CST )because the product is not in stock currently. Please refer to the attached sceenshot for your information.

       

      Please let us know if there is anything we can help.

      Thank you for being patient with us and we apologize for any inconvenience caused.

    • Initial Complaint

      Date:12/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Having purchased a product from this company on Dec 1st I have yet to receive the product I purchased. Their website says they received the order but they haven’t even packaged it up. At this point I will be contacting my credit card company to dispute the charges if they don’t take care of this. So much for that Christmas present.

      Business Response

      Date: 12/18/2023

      Hi *****,

       

      we sincerely apologize that you still have not received the product yet. We contacted the seller and we are waiting for their response.

      A full refund was just issued, please wait for 2-5 business days for the refund to be processed.

       

      Again, we are so sorry about all the inconvenience caused and thank you for your patient with us.

       

       

    • Initial Complaint

      Date:12/14/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered items as it will take much longer than expected for them to arrive. I canceled the order (************) and requested a refund by writing an email to Everymarket on Dec. 10. As of today (Dec. 14), I still have not received any communication from EveryMarket regarding the cancellation. I would like BBB to help to cancel the order and get a refund. Thank you

      Business Response

      Date: 12/15/2023

      Hi *** ,

      thank  you for contacting us and we really apologize for the late response.

      Your order has been cancelled and the payment should be voided already on your bank statement. please refer to the attached order detail for your information.

       

      We sincerely apologize for the inconvenience and thank you for being patient with us.

      Customer Answer

      Date: 01/25/2024

      I want to let you know that Everymarket has provided a refund. You now can close this complaint.

      thank you,
      ************* *****

    • Initial Complaint

      Date:12/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      regarding order 3EM20-3971342. have not received anything other then being processed as of order date 11-20. unable to contact company by phone or email

      Business Response

      Date: 12/13/2023

      Hi ******,

       

      I am so sorry that the package is still not delivered yet. we checked with both our warehouse and the carrier, it seems the package get lost on the way, please find attached tracking information for your reference.

      In this case, a full refund was just issued, please wait for 2-5  business days for the refund to be processed on bank's end.

       

      Again, we sincerely apologize for all the inconvenience and thank you for your patient with us.

      Customer Answer

      Date: 12/13/2023

      just want to say thank you for your quick response. the company has sent a refund

    • Initial Complaint

      Date:12/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was intentionally scammed by *************** and am seeking a refund or replacement product.

      I bought a Kirkland package containing a 6 month supply of Kirkland Minoxidil (6 aerosol cans) and received 1 can in a shipping box.

      Attached are pictures of what I received vs what I bought.

      I tried to resolve the issue with the company but the customer service representative told me I got the product I paid for and that he was sorry the product didn’t meet my expectations.

      FYI, the amount I paid for this product is also consistent with a package containing a 6 month supply of minoxidil.

      Please help me.

      Business Response

      Date: 12/11/2023

      Hi *******,

       

      We sincerely apologize for the inconvenience and thank you for contacting us.

      A full refund was just issued, please refer to the screenshot. Please wait for 2-5 business days for the refund to be processed by your bank's end.

       

    • Initial Complaint

      Date:12/08/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern,On November 27th 2023, I placed an order on the EveryMarket website for a home medical oxygen tubing product for my mother. The order number is Order EM20-4945310 EveryMarket ********************************************************************* ***** www.everymarket.com ***************************** Order total: $56.74.Tracking number **** ********************** Delivered *****, ** ***** December 6, 2023, 2:07 pm **The wrong items were delivered and we are not able to contact anyone at this company all phone numbers are not valid they only go to voicemail. Emails have been sent with no response. At this point in time we are in need of a refund ASAP. My mother cannot wait for these products so we have ordered with another vendor. My mother has an extremely limited income due to health issues and this experience has been extremely stressful and disheartening. This company is a scam and completely unprofessional organization. Please assist with refund. Sincerely,*******************************

      Business Response

      Date: 12/09/2023

      Hi ******,

       

      I am so sorry for the wrong items were sent. In this case, we have just attached the return label, please kindly return the wrong products on time with the return label.

      In the mean time, a full refund was just issued, please wait for 2-5 business days for the refund to be processed by the bank.

      Also, please always feel free to contact our customer service at : ***************************** through EMAIL. Our customer service team usually respond within 12 business hours.

       

      Thank you for being patient with us and for your understanding.

       

       

      Customer Answer

      Date: 12/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:12/08/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order number is ************.
      I ordered the product "2 Bottles of Puritan's Pride Green Source Multivitamin" on 11/18/23 from EveryMarket and was charged a total of $79.72. The transaction went through on 11/21/23 and the sum was taken from my bank account.
      According to EveryMarket's order delivery timeline, my order has been "packed" since 11/19/23 but not yet shipped. It is now 12/8/23, three weeks after I placed the order, with no updates from EveryMarket whatsoever. Their customer service line does not answer via phone or email. I want to cancel the order and get a full refund.

      Business Response

      Date: 12/09/2023

      Hi ******,

       

      We sincerely apologize that you have not received your order yet, in this case, a full refund is just issued and please wait for 2-5 business days for the refund to be processed by the bank's end. Please refer to the attached order summary.

      Also, please kindly reach out to our customer service team through EMAIL ONLY at any time, we usually response within 12 business hours.

      Our customer service email is: ******************

       

      Thank you for your patient and your kind support.

    • Initial Complaint

      Date:12/06/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Everymarket Order # EM20-8000516. The shipping information continues to change and the information from the support staff states it is in an international **. Now, we have done research on Everymarket. All the support numbers are disconnected or are wrong numbers. Then, I searched for the company or who owned the company and you can't find a person. I need to cancel this order immediately and would like a response asap. Sincerely, ******

      Business Response

      Date: 12/09/2023

      Hi ****,

       

      We are so sorry about it. Your order has been cancelled successfully, please refer to the attached screenshot of your order details.

      The payment will be also voided from our bank statement in 2-5 business days, please kindly check on it.

      Thank you for being patient with us and again, we sincerely apologize for all the inconvenience caused.

      Customer Answer

      Date: 12/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On11/21/23 I orderedraw bitter seed extract 600 mg 100 plant capsules. My credit card was charged $68.57 Order EM20 *******. I have called several times phone is not answered and messages are full.unable to reach them by email. Today I received email from them saying my order process was incomp,tee and they wanted another payment. I have received nothing for first $68.57 They took from my credit card and will not send them more more. If They are unable to providemproduct I ordered and paid for I want a full refund. ****** company should not be allowed to do business with the way they operate. They are clearly crooks

    EveryMarket is NOT a BBB Accredited Business.

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    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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