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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 453 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you of a fraudulent account that has been opened in my name with TBOM/VT. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: TBOM/VT Opened Date: 6/1/2018 Account Number: ****************I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. I would also appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 06/27/2025

      Attached, please find our response to Complaint ID ********.

      Thank you.

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im submitting this formal complaint regarding an OLLO/TBOM account (ending in 0178****), opened on 09/18/2022, which is currently showing a $0.00 balance but remains listed as a negative charge-off on my credit reports. While the balance may be listed as zero, the derogatory status of the account continues to negatively impact my credit profile, despite my repeated efforts to dispute it and request verification.I do not recall ever opening or authorizing this account, and I have never received any billing statements, legal notices, or documentation from either OLLO or The Bank of Missouri confirming this debt. I have formally disputed this account through the credit bureaus, but I have yet to receive any original documentationno signed agreement, no full payment history, no validation of any kind. Despite this, the account continues to be verified using what appears to be nothing more than automated, superficial methods, in direct violation of my rights.Under 15 U.S.C. 1681i(a)(1)(A) of the Fair Credit Reporting Act (FCRA), I am legally entitled to a reasonable reinvestigation of any information I dispute on my credit report. Additionally, 15 U.S.C. 1681i(a)(5)(A) clearly states that if an item cannot be verified with legitimate, original documentation, it must be deleted. And per 15 U.S.C. 1681g, I have a right to receive a full disclosure of all information in my credit file, including the source and supporting evidence for disputed entries. To date, none of these requirements have been fulfilled.Should this issue remain unresolved, I will not hesitate to escalate it further to the ************************************ (****), the ************************ (***), and any legal channels necessary under 15 U.S.C. 1681n for willful noncompliance.

      Business Response

      Date: 06/25/2025


      June 25, 2025


      Better Business Bureau
      211 N. Broadway, Suite 2060
      St. Louis, MO 63102

      RE:
      Better Business Bureau Complaint ID: 23467013 – Layza Pascual

      To
      whom it may concern:

      We are in receipt of your correspondence
      received June 16, 2025, regarding the above-named individual. We are reviewing
      the consumer’s concerns, and sending a response directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the
      mail.

      Please do not hesitate to contact our
      office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Once again I have been hit with a bogus collection. Bank of Missouri has a collection against me. I do not have an account with them. I do not have or have a credit card with them for years. I want this removed from my credit report immediately! I am going to hire an attorney and start suing these bogus collections.

      Business Response

      Date: 06/24/2025


      June 24, 2025


      Better Business Bureau
      211 N. Broadway, Suite 2060
      St. Louis, MO 63102

      RE:
      Better Business Bureau Complaint ID: 23463922 – Michele Runyon

      To
      whom it may concern:

      We are in receipt of your correspondence
      received June 13, 2025, regarding the above-named individual. We are reviewing
      the consumer’s concerns, and sending a response directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the
      mail.

      Please do not hesitate to contact our
      office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri

      Customer Answer

      Date: 06/24/2025

      Complaint: 23463922



      I have reviewed the business' response and am rejecting it because:



      This is not my account. Period. I want it removed immediately! My last name is spelled wrong as well. It is Runyon.



      Sincerely,



      Michele Tunyon

      Business Response

      Date: 06/24/2025

      As previously stated, we are sending a response directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the
      mail. We just mailed the response with our resolution today.

      Thank you.

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with ********/TV and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since BK OF MO/TV has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

      Business Response

      Date: 06/27/2025

      Attached, please find our response to Complaint ID ********.

      Thank you.

       

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was sold off to another creditor from Oportun to TMOB (WebBank) as of November 10th, 2024. My credit report is inaccurate and showing that this account is still active with an incorrect balance. I am requesting that this account be corrected.

      Business Response

      Date: 06/03/2025

      We received your complaint from the Better Business Bureau on May 28, 2025.

      The Bank of Missouri acquired your Oportun Visa Credit Card on November 10, 2024, and has been replaced by Revel Mastercard.

      If you have questions or concerns about your card or account, please contact Revel at 866-449-4514 or visit www.revelcardinfo.com for more information.

      Best regards,

      Reese Willard
      Customer Experience Sr. Director
      Oportun

      Customer Answer

      Date: 06/03/2025

       

      Complaint: 23387984



      I am rejecting this response because:

      Correct, my card was sold to the Bank of Missouri whose card is named REVEL MASTERCARD. My concern is that my credit report is not accurately reflecting this change, meaning I have two accounts open for the same card, one of which is active and the other (the credit information YOU report) is not being reported properly. I have attached screenshots showing the names of the credit card and the last date that TransUnion received credit information from your service(s).




      Sincerely,



      Eric Shrum

      Business Response

      Date: 06/20/2025

      June 20, 2025


      Better Business Bureau
      211 N. Broadway, Suite 2060
      St. Louis, MO 63102

      RE:
      Better Business Bureau Complaint ID: 23387984 – Eric Shrum

      To
      whom it may concern:

      We are in receipt of your correspondence
      received June 10, 2025, regarding the above-named individual. We are reviewing
      the consumer’s concerns, and sending a response directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the
      mail.

      Please do not hesitate to contact our
      office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account and was told 10 day hold on a check I deposited on 5/30 and the funds won't be available until June 16th. When access the account on line it says funds available. When stopping at a local branch I was told if they called the bank the check was written on to verify funds and could verify the hold could be taken off. Then told they can't remove the hold. I Called the bank that issued the check the funds are in Missouri bank. I don't understand the issue. Everyone needs to be on the same page. Not different stories. It's a check from an estate settlement! Final disbursement! It's bad enough dealing with a death now This!? Facing electricity shut off and eviction. Over This!!!

      Business Response

      Date: 06/11/2025

      June 10, 2025

      Better Business Bureau

      ***************************

      ************************

      RE:Better Business Bureau Complaint ID: ******** *******, ********

      To whom it may concern:

      We are in receipt of your correspondence received June 4, 2025, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services

      The Bank of Missouri

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They offer a Credit Card called Fit Card. I paid the fee to activate the card, the card did not work. It declined 3 times in the store, very embarrassing! I called the next morning and the lady I spoke with assured me it would work by 8 am the following morning. I didnt use the card until the following day where it declined again. I went to my car and called again. This lady tells me I have to agree and pay another $99 fee before I can use the card. I say that fee was no where in the paper work for the card so I have to pay almost $200 before I can use a card with a $400 limit! Thats crazy. I paid that fee used the card 1 time at sonic and it worked. Went to ******* and again it declined the transaction. Today I tried to use it again and it declined again. You call the ***** and no one ever picks up. Im on hold now for 40 minutes and havent spoken to anyone! The card is a scam and really needs to be looked into by someone.

      Business Response

      Date: 06/09/2025

      June 9, 2025


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** Winter ***********

      To whom it may concern:

      We are in receipt of your correspondence received May 30, 2025, regarding the above-named individual.
      We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow
      5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:05/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got approved back in march for a fir credit card the and payed the 95 dollar processing fee and never received the credit card so 3months has gone by still no credit card so since i didn't get the credit card I asked for my money back and they just keep hanging up on me I paid for a card i never got.

      Business Response

      Date: 06/09/2025

      June 9, 2025 Better Business Bureau **************************************************** RE: Better Business Bureau Complaint ID: ******** ******** ****** To whom it may concern:We are in receipt of your correspondence received May 30, 2025, regarding the above-named individual.We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer **************************** ********************

      Customer Answer

      Date: 06/12/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ******** ******

    • Initial Complaint

      Date:05/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TBOM H CARD/ CCIDate:1/24/2019 Acct#**************** According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate.

      Business Response

      Date: 06/11/2025


      June 11, 2025


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ****** *******

      To whom it may concern:

      We are in receipt of your correspondence received May 24, 2025, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:05/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Milestone credit card has not been used since June 2024 not a dollar, I pay at least ***** a month for this card the credit limit is ****** they charge so much fees that I believe is illegal and I know other customers have went to ******************** to complain of them also and nothing is done. They are scamming the customers. I have three fees taken out each month and also a yearly one. I can't get this paid off my balance has been ****** for over a year. With not using it and paying it on time monthly. They also sent me an indigo card just as bad they recently switched to ******** credit and I never signed a contract for this. Please investigate this company they are committing illegal acts in Americans and no one does anything about it. As you can see below I do not even have the card they sent me last year after they switch companies activated yet they are charging me still. The below disputing amounts are for both their milestone and indigo cards. I do not even have my account numbers it's not online and when you call they hang up on you and block your online account. I would like them to put me to a zero balance I paid far more then ever using, so I can close these accounts.

      Business Response

      Date: 05/21/2025


      May 21, 2025


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ********************

      To whom it may concern:

      We are in receipt of your correspondence received May 11, 2025, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    Bank of Missouri is NOT a BBB Accredited Business.

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